Dear AndreaYour score means a lot to our team. If there is anything you'd like to share about your stay, positive or constructive, please do not hesitate to let us know.Kind regards

Dear Carla,Thank you for taking the time to complete our online Guest Satisfaction Survey with regards to your recent stay with us. At Hampton by Hilton London Waterloo, we are committed to meeting and indeed exceeding the expectations of all our guests. As a valued customer of Hilton, your feedback helps us in our efforts to maintain and improve the standards our guests expect from a property of this nature. It is particularly warming to receive a positive valuation of the services we offer to our guests. Rest assured that I will share your feedback with the hotel team who will be encouraged by your positive comments and scores. We look forward to welcoming you back to Hampton by Hilton London Waterloo in the not too distant future.Kind Regards,Maclan FernandesNight Manager

Dear Glen, Thank you for taking your time to leave us a review along with your feedback of your stay!I'm glad to hear your views on our staff being great, they really try to go that extra mile to make sure our guests are happy. It saddens me to hear that the bed wasn't comfortable for you, and you didn't manage to sleep well. We really take on board all feedback to improve necessary changes and to make sure our guests really have a perfect stay! We really hope to see you again in the future and that we can change your views around. Kind Regards,

Dear Peter, Thank you for taking your time to review us. I see you didn't leave any comments, if there is anything you would like to add please drop us an email as we always want to hear any feedback from our guests. Many Thanks,

Dear Ronald, Thank you for reviewing us, I see you haven't left any comments, but I would love to hear your feedback and experience with us. Kind Regards,

Dear Jadilyn, Thank you for leaving us a review and feedback on your experience with us. We are Located very well so I'm glad the location was convenient for you, and you managed to get around easily. I'm delighted to hear our staff were friendly and helpful and you had a wide variety of choice at breakfast. It saddens me to hear that the room was on the small side and the mattress wasn't comfortable for you, we thank you for the feedback as we aim to improve anything necessary to make sure our guest have a great and comfortable stay. I apologies you had to go through the fire alarm, and I understand it could be frustrating but as health and safety and our main responsibility to keep all guest safe, all actions were necessary to carry out the correct investigation and procedures to ensure everyone's safety. We hope to see you again in the future and hope we can change your view!Best Regards,

Dear Tanya, Thank you for sharing your feedback with us regarding your recent stay at our hotel.We understand that experiencing a fire alarm can be unsettling, and we sincerely apologize for any inconvenience it may have caused you. Please know that the safety and security of our guests is our top priority, and the activation of the fire alarm is a precautionary measure to ensure the well-being of everyone in the building.While we regret any disruption to your stay, it's important to note that compensation is not typically provided in situations where the fire alarm is activated as it is a critical safety measure. Our team is trained to handle such situations efficiently and to ensure that all guests evacuate the premises safely.We appreciate your understanding and cooperation in this matter, and we hope to have the opportunity to welcome you back for a more enjoyable experience in the future.Kind Regards,

Dear Katherine,Thank you for your detailed feedback! I'm glad to hear that you enjoyed our hotel's great location, making it easy to walk to Waterloo station and explore the Thames and other major attractions. It's fantastic that you found plenty of dining options nearby and enjoyed the breakfast offerings. I do apologize for any inconvenience with the slow internet and the need to change rooms due to a broken shower, but I'm pleased that my team could assist you promptly and that you enjoyed the new room with brilliant views of the Shard. We appreciate your feedback and hope to welcome you back for an even better experience in the future.Best Regards,Umisha VarsaniGuest Services Manager

Dear Lisa,Thank you so much for your glowing review! I'm thrilled to hear that you had a perfect stay with us. It's fantastic to know that our efforts to provide top-notch service and amenities were appreciated. We can't wait to welcome you back for another wonderful experience in the future!Best Regards,Umisha VarsaniGuest Services Manager

Dear Sami,Thank you so much for your glowing review! I'm thrilled to hear that you had a perfect stay with us. It's fantastic to know that our efforts to provide top-notch service and amenities were appreciated. We can't wait to welcome you back for another wonderful experience in the future!Best Regards,Umisha VarsaniGuest Services Manager

Dear Drew,Thank you for your feedback! I'm pleased to hear that you enjoyed our great location near Waterloo station and the accessibility to city buses. It's wonderful to know that you experienced top-notch customer service and found our hotel suitable for families, with a great breakfast selection. We're glad you found our proximity to Big Ben and Parliament convenient, as well as the walkable distance to Soho. I appreciate your comments and look forward to welcoming you back for another stay in the future.Best Regards,Umisha VarsaniGuest Services Manager

Dear Renato,Thank you for your positive feedback! I'm delighted to hear that you enjoyed our excellent service, comfortable and clean room, as well as the many breakfast options. It's great to know that you were able to do many things on foot during your stay. We look forward to welcoming you again soon for another memorable experience!Best Regards,Umisha VarsaniGuest Services Manager

Dear Ian,Thank you for your excellent feedback! I'm thrilled to hear that you enjoyed your stay with us and found our hotel to be conveniently located near Waterloo station. It's wonderful to know that you felt safe in the area and that you appreciated the cleanliness, modernity, and amenities of our hotel room. I'm delighted that you and your children enjoyed the complimentary breakfast, especially the waffle stand! We hope to have the pleasure of welcoming you back for another fantastic stay soon!Best Regards,Umisha VarsaniGuest Services Manager

Dear Jan,Thank you for sharing your feedback with us. I'm glad to hear that you had a positive experience overall. If there are any specific areas you feel we could improve upon to make your next visit even better, please feel free to let us know. We appreciate your valuable input and hope to have the opportunity to welcome you back in the future.Best Regards,Umisha VarsaniGuest Services Manager

Dear Michael, Thank you for taking you time out to review us, I see you haven't left us any comments regarding your stay. If you wish, please send us an email on your experience with us as I would love to hear your feedback. Kind Regards,

Dear Holger,Thank you for giving us a perfect score. We're delighted that you had an enjoyable stay with us.We look forward to welcoming you back to our hotel in the future.Kind regardsKaren Golding

Dear Zero,Thank you for sharing your recent stay experience with us and rating our hotel 4 out of 5. We're delighted to hear that our location suited your adventures in London and that you found your stay to be comfortable, clean, and reasonably priced, with a satisfying breakfast.Your feedback is greatly appreciated, and we look forward to welcoming you back to our hotel in the future!Kind regardsKaren Golding

Dear Luis,Thank you for your wonderful feedback and for giving us a perfect score. We're delighted that you had an enjoyable stay with us.Kind regards

Dear Roger,Thank you for your review of our hotel. Your positive feedback means a lot to us, and we appreciate you taking the time to share this. We look forward to welcoming you back in the future.Kind regardsKaren Golding

Dear Jose luis,We are grateful for the 5 out of 5 rating you gave us.I hope we have the pleasure of welcoming you back to our hotel.Kind regardsKaren Golding

Dear John, We're delighted to receive your glowing review of our hotel. Your positive feedback means a lot to us, and we appreciate you taking the time to share your experience.I hope we have the pleasure of welcoming you back to our hotel in the future.Kind regardsKaren Golding

Dear Joan,Thank you for your feedback about your recent stay at our hotel, I am delighted to read that the location of the hotel was convenient for your travels around London. I hope we have the pleasure of welcoming you back to our hotel in the future.Kind regardsKaren Golding

Dear Sigita,Thank you for your feedback and for rating your stay a perfect 5 out of 5. I am sorry to read about your experience, and I will be sure to share your comments with the team. I hope this won't be your sole impression of our hotel, and we look forward to welcoming you back in the future.If you wish to discuss your stay further, please do not hesitate to reach out to us.Kind regardsKaren Golding

Dear Nicola,Thank you for sharing your experience of your stay with us and for your kind words about the reception staff. I'll definitely pass on your compliments to them!While most of our rooms do not include fridges, we're more than happy to assist you if you need to store items like medicine, dietary food items not provided by the hotel, or baby food. If you wish to discuss your stay further, please do not hesitate to reach out to us.Kind regardsKaren Golding

Dear Johan,Thank you very much for your kind words and positive feedback! We're delighted to hear that you enjoyed your stay with us and found our staff friendly, beds excellent, and rooms comfortable. It's fantastic to know that our convenient location allowed you to explore popular attractions like the London Eye and Big Ben within walking distance.We truly appreciate your feedback and hope to have the pleasure of welcoming you back to our hotel in the future.Kind regardsKaren Golding

Dear IsobelWe're delighted to receive your 5 out of 5 review of our hotel. We appreciate you taking the time to sharing this with us.I hope we have the opportunity to welcome you back to our hotel in the future.Kind regardsKaren Golding

Dear Roy,Thank you for taking the time to share your experience at our hotel. I'm delighted to hear that our location was convenient for your outing in London and that you enjoyed the variety offered at our Hampton breakfast.However, I'm truly sorry to learn about the issues you encountered with the water temperature and the way it was handled by our team. Please know that this falls short of the standards we strive to maintain. I will personally inform our Front Office Manager for further review and, if necessary, retraining of the team.Once again, thank you for sharing your experience. If you would like to discuss your stay further, please don't hesitate to reach out to us. Kind regardsKaren Golding

Dear Steven,Thank you for your continued patronage and for taking the time to share your positive experience with us.I'm thrilled to hear that you've consistently enjoyed your stays with us and that our staff has contributed to making your visits pleasant.We look forward to welcoming you back for another great stay in the future.Best Regards,Reception Shift Supervisor

Dear Mark,Thank you for your feedback and your kind words. We look forward to welcoming you back in the future!Kind regardsKaren Golding

Dear Vijaykumar,Thank you for your positive feedback and perfect scoring of your stay. I hope we have the pleasure of welcoming you back to our hotel in the future.Kind regardsKaren Golding

Dear Nik,Thank you so much for your review and for giving us a perfect score. I'm thrilled to hear that the hotel's location made it convenient for your work commute.I hope we have the opportunity to welcome you back to our hotel soon.Kind regardsKaren Golding

Dear Ian,Thank you for the perfect score! If you have any specific feedback or requests, feel free to let us know. We appreciate your support and look forward to serving you again.Best regards,Reception Shift Supervisor

Dear ChristopherWe're sorry to hear about your recent experiences. Your feedback is crucial, and I am sorry for the inconvenience caused by the noise disturbances, and breakfast quality. Your comments will be addressed promptly to ensure improvements are made.If you have any further feedback or concerns, please feel free to reach out.Kind regardsKaren Golding

Dear Michel,Thank you for sharing your hotel experience with us. I am sorry for the challenges you encountered with our Front of House team, and I'll ensure your feedback is relayed to the Front of House Manager for further review.Regarding the Housekeeping team, they typically work until 5:30 PM to service rooms. However, depending on the number of departures on a given day, there may be delays in attending to rooms already occupied. Rest assured, our team is always eager to assist, and had we been aware of your specific needs, we would have prioritized your room for cleaning accordingly.Once again, thank you for your review. We sincerely hope that this experience won't deter you from staying with us again in the future. If there's anything else we can assist you with, please don't hesitate to let us know.Kind regardsKaren Golding

Dear Karen,Thank you for rating your stay a 5 out of 5! Your feedback means a lot to our team. If you wish to discuss your stay further please do not hesitate to reach out to us.Kind regardsKaren Golding

Dear Hilmar,Your kind words about our hotel and staff made our day! Thank you for your positive review. We hope to have the opportunity to welcome you back to our hotel in the future.Kind regardsKaren Golding

Dear Philip,Thank you for taking the time to provide us with your feedback regarding your recent dining experience at our restaurant. I am truly sorry to hear that the service was slow and that you found the chicken curry tasteless and bland. This is not the standard of quality that we aim to deliver to our guests, and I am sorry for the disappointment it caused.Your comments have been shared with our Food and Beverage team for immediate review and improvement. We're glad to know that your breakfast experience the next morning was satisfactory, but we understand that it doesn't make up for the disappointment you experienced the previous night.We appreciate your patience and understanding, and we hope to have the opportunity to welcome you back for a much-improved dining experience in the future.Kind regardsKaren Golding

Dear Vincent,Thank you for your wonderful feedback and for giving us a perfect score. We're delighted that you had an enjoyable stay with us.Kind regardsKaren Golding

Dear Vincent,Your kind words about our hotel and staff made our day! Thank you for your positive review.I hope we have the pleasure of welcoming you back to our hotel in the future.Kind regardsKaren Golding

Dear Steve,Thank you for sharing your experience at our hotel. I would like to say sorry for the initial room experience you had, but I'm glad our team could assist you and offer you a complimentary drink to make up for the inconvenience. I'll definitely pass on your kind words to our team.We sincerely hope to have the pleasure of welcoming you back to the hotel in the future.Kind regardsKaren Golding

Dear John,Thank you for your positive feedback! I'm delighted to hear that you found our hotel to be of excellent quality and that our staff was friendly and helpful. I appreciate your kind words and hope to welcome you back for another great experience in the future.Best regards,Reception Shift Supervisor

Dear Maurice,Thank you for your feedback. I appreciate your input and are pleased to hear that you had a generally positive experience. If there are specific areas where we can improve and earn a higher rating from you, please feel free to share more details.Kind Regards,Reception Shift Supervisor

Dear Raymonde,Thank you for sharing your detailed feedback with us. We're delighted to hear that you found our staff to be great and the hotel clean, with quiet rooms where everything worked well. However, we're truly sorry to learn that your breakfast experience fell short of expectations.We take the cleanliness and quality of our breakfast offerings very seriously, and it's concerning to hear about the mould found on the toast. We would appreciate the opportunity to discuss your stay in more detail. Please feel free to reach out to us at your earliest convenience so we can address your concerns. Thank you for bringing this matter to our attention and I hope to hear from you soon.Kind regardsKaren Golding

Dear Robert,Thank you for your feedback. I'm glad to hear that you enjoyed the quiet room, good breakfast, and our bar's wide selection. However, I sincerely apologize for any unpleasant experiences with our staff. We take your comments seriously and I assure you that we will actively address this internally to ensure a better experience in the future for all guests.Best regards,Reception Shift Supervisor

Dear Christopher,Thank you for sharing your experience with us. We're delighted to hear that you found our hotel nice and our staff friendly. I am sorry for the inconvenience caused by the missing spare key, but we're glad we could resolve the issue promptly for you.Your feedback regarding the breakfast options and internet speed is important to us. We will certainly take your comments into consideration as we strive to enhance our services and amenities to better meet the needs of our guests.We appreciate your understanding and hope to welcome you back in the future.Kind regardsKAren Golding