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Recensioni per Leonardo Royal Hotel London City - Tower of London

4 out of 5
Leonardo Royal Hotel London City - Tower of London
8-14 Cooper's Row, London, England

Recensioni

8,4

Ottimo

Valutazione di 10 - Eccellente. 778 su 1519 recensioni" "
Valutazione di 8 - Buono. 407 su 1519 recensioni" "
Valutazione di 6 - Soddisfacente. 174 su 1519 recensioni" "
Valutazione di 4 - Scarso. 99 su 1519 recensioni" "
Valutazione di 2 - Terribile. 61 su 1519 recensioni" "

8,6/10

Pulizia

8,6/10

Personale e servizio

8,6/10

Servizi

8,2/10

Condizioni e dotazioni della struttura

8,4/10

Ecosostenibilità

Recensioni

10/10 Eccellente

Alessandro

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Soggiorno di 3 notti a gennaio 2024
Risposta di Rebeca, il giorno 8 gen 2024
Dear Alessandro,Thank you so much for the excellent review and for staying with us.We are delighted to know that you enjoyed your stay and we hope to have the chance to be welcoming you back for another great experience.Warm regards,Rebeca

10/10 Eccellente

Marco

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Buono...
Soggiorno di 5 notti a luglio 2023
Risposta di Terry, il giorno 8 ago 2023
Grazie Marco!Kind regards,Terry

2/10 Terribile

Riccardo

Soggiorno di 1 notte a gennaio 2023
Risposta di Rebeca, il giorno 5 gen 2023
Dear Riccardo,Thank you for taking the time to review your stay.We are very sorry to know that you did not enjoy your most recent stay with us and we sincerely hope to have the chance to welcome you back and restore your faith in us.Warm regards,Rebeca

8/10 Buono

Francesco

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 2 notti a ottobre 2022
Risposta di Rebeca, il giorno 17 ott 2022
Dear Francesco,Thank you very much for the great review and for staying with us.We are glad to know that you had a pleasant stay and we hope to have the chance to be welcoming you again.Warm regards,Rebeca

8/10 Buono

Viaggiatore verificato

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 2 notti ad agosto 2022
Risposta di Rebeca, il giorno 17 ago 2022
Dear Guest, Thank you so much for taking the time to review our hotel and for staying with us. We are very happy that you enjoyed your stay and we hope to welcome you again soon. Warm regards, Rebeca

8/10 Buono

carlo, pavia

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Hotel confortevole alla torre di Londra e attaccata a una fermata della metropolitana , personale discreto con una menzione a Maurizio , professionale, cortese e disponibile
Soggiorno di 2 notti a giugno 2022
Risposta di Terry, il giorno 11 giu 2022
Dear carlo, Thank you for your review and for staying with us. We are glad that you enjoyed your stay with us and we are looking forward to welcoming you back soon. Kind regards, Terry Kalogerakis Front Office Manager

8/10 Buono

Barbara

Mi è piaciuto: Personale e servizio e servizi
Bathrooms a bit dated along with rooms
Soggiorno di 2 notti ad aprile 2024

10/10 Eccellente

Robin

Mi è piaciuto: Pulizia
Soggiorno di 4 notti ad aprile 2024
Risposta di Fenia, il giorno 28 apr 2024
Dear Robin,Thank you for taking the time to rate your recent stay with usWe are glad to know you truly enjoyed your stay on all fronts and we look forward to welcoming you back soon!Kind Regards, Fenia

10/10 Eccellente

James

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Nice location. Close to train.
Soggiorno di 7 notti ad aprile 2024
Risposta di Esther, il giorno 26 apr 2024
Dear Jmaes Thank you for taking the time to rate your recent stay with usWe are happy to know that we managed to exceed your expectations on all fronts and you had an enjoyable time and we look forward to welcoming you back soon! Kind Regards, Seidi

10/10 Eccellente

Micah

Viaggio di coppia
Mi è piaciuto: Servizi e condizioni e dotazioni della struttura
Having planned to use the Underground, closeness to Tower Hill station was super-convenient.
Soggiorno di 5 notti ad aprile 2024
Risposta di Esther, il giorno 26 apr 2024
Dear Micah Thank you for taking the time to rate your recent stay with usWe are happy to know that we managed to exceed your expectations on all fronts and you had an enjoyable time and we look forward to welcoming you back soon! Kind Regards, Seidi

10/10 Eccellente

Weixia

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The location is great. The pool and facilities are terrific. I would definitely come back.
Soggiorno di 1 notte ad aprile 2024
Risposta di Esther, il giorno 25 apr 2024
Dear Weixia Thank you for taking the time to rate your recent stay with usWe are happy to know that we managed to exceed your expectations on all fronts and you had an enjoyable time and we look forward to welcoming you back soon! Kind Regards, Seidi

10/10 Eccellente

Florina

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Elena at the reception was exceptional. She greeted me warmly, efficiently handled my check-in, and was very helpful with all my inquiries. Her professionalism and friendly demeanor made my stay more enjoyable. Highly recommended!
Soggiorno di 1 notte ad aprile 2024
Risposta di Esther, il giorno 25 apr 2024
Dear Florina Thank you for taking the time to rate your recent stay with usWe are happy to know that we managed to exceed your expectations on all fronts and you had an enjoyable time and we look forward to welcoming you back soon! Kind Regards, Seidi

8/10 Buono

Sue

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The hotel lobby is a nice environment with lots of spaces for sitting but I was surprised that there were no chairs or stools in my room (109).
Soggiorno di 1 notte ad aprile 2024
Risposta di Esther, il giorno 16 apr 2024
Dear Sue Thank you for the great review of our hotel.We are delighted to hear that your overall experience was positive and that our team managed to make your stay special.We are always seeking to improve and have taken note of these small details as a way to make your stay even better next time.Sincerely, Seidi

10/10 Eccellente

Joel, Gainesville

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 2 notti ad aprile 2024
Risposta di Esther, il giorno 16 apr 2024
Dear Joel ,Thank you for having taken the time to leave us your review.We are delighted to know that so many aspects of your recent stay with us contributed to your enjoyable time!We very much hope to welcome you back soon for another wonderful experience!Kind Regards, Seidi

10/10 Eccellente

Susanna

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
great location, very comfortable bed, spacious room and great pool
Soggiorno di 1 notte ad aprile 2024
Risposta di Fenia, il giorno 14 apr 2024
Dear Susanna,Thank you for having taken the time to leave us your review.We are delighted to know that so many aspects of your recent stay with us contributed to your enjoyable time!We very much hope to welcome you back soon for another wonderful experience!Kind Regards, Fenia

10/10 Eccellente

Michael

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Very close to the underground. Not very many eating options in the atea, but there are a stop or two away in the tube.
Soggiorno di 7 notti a marzo 2024
Risposta di Esther, il giorno 11 apr 2024
Dear Michael Thank you for taking the time to rate your recent stay with usWe are happy to know that we managed to exceed your expectations on all fronts and you had an enjoyable time and we look forward to welcoming you back soon! Kind Regards, Seidi

10/10 Eccellente

Wilma

Viaggio di gruppo
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Very helpful staff. Beautiful rooms with comfortable beds. Lovely breakfast. Would highly recommend this as a place to stay.
Soggiorno di 1 notte ad aprile 2024
Risposta di Esther, il giorno 10 apr 2024
Dear Wilma Thank you for taking the time to rate your recent stay with usWe are happy to know that we managed to exceed your expectations on all fronts and you had an enjoyable time and we look forward to welcoming you back soon! Kind Regards, Seidi

10/10 Eccellente

Sarah

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
So comfortable, lovely decor & room was very smart. Loved the pool & spa, it was a great addition to the Corvo cafe & Leo’s restaurant. Easy with Tower Hill tube less than 1 minure walk so quick acess to central London. Would definitely stay here again.
Soggiorno di 2 notti ad aprile 2024
Risposta di Esther, il giorno 10 apr 2024
Dear Sarah Thank you for taking the time to rate your recent stay with usWe are happy to know that we managed to exceed your expectations on all fronts and you had an enjoyable time and we look forward to welcoming you back soon! Kind Regards, Seidi

8/10 Buono

Katie

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Hotel was quiet and breakfast was lovely. The original room was very small and the pictures online were misleading We were upgraded to a bigger better room with no fuss but definitely need to check the rooms before booking as the pictures are not what we got when we checked into the first hotel room
Soggiorno di 1 notte ad aprile 2024
Risposta di Esther, il giorno 10 apr 2024
Dear Katie Thank you for the great review of our hotel.We are delighted to hear that your overall experience was positive and that our team managed to make your stay special.We are always seeking to improve and have taken note of these small details as a way to make your stay even better next time.Sincerely, Seidi

10/10 Eccellente

Michael

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Kann man nur empfehlen😍
Soggiorno di 5 notti a marzo 2024
Risposta di Esther, il giorno 4 apr 2024
Dear Michael Thank you for taking the time to leave us your reviewWe are delighted to know that you had an enjoyable stay with us and we look forward to be welcoming you back soon!Kind Regards, Seidi

10/10 Eccellente

Ke Jia

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
All staff are super friendly and helpful. I left my swimsuit in the pool changing room inadvertently, and the staff there put it aside in their office and gave it back to me the next day. I really appreciate it.
Soggiorno di 8 notti a marzo 2024
Risposta di Fenia, il giorno 2 apr 2024
Dear Ke Jia,Thank you for taking the time to leave us your review!We are delighted to know you had a wonderful stay with us and that our dedicated staff provided you with an exceptional serviceWe very much hope to have the opportunity to be welcoming you back again!Kind Regards, Fenia

10/10 Eccellente

Corneliu

Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Very nice hotel and people I will recommend this and I’ll come back for sure
Soggiorno di 2 notti a marzo 2024
Risposta di Fenia, il giorno 2 apr 2024
Dear Corneliu,Thank you for taking the time to leave us your review!We are delighted to know you truly enjoyed your stay with us and for your intention to return!We very much hope to see you soon!Kind Regards, Fenia

6/10 Soddisfacente

Kimberly

Viaggio con la famiglia
Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Very nice location near Tower Hill Underground station and Tower of London. Easy access to other parts of London with lots of cafes and restaurants nearby. Very safe area. Nice lounge area with fireplace.
Soggiorno di 5 notti a marzo 2024
Risposta di Fenia, il giorno 2 apr 2024
Dear Kimberly,Thank you for taking the time to leave us your reviewWe are delighted to know that we have managed to exceed your expectations on all fronts and you had an enjoyable stay with us and we look forward to be welcoming you back soon!Kind Regards, Fenia

8/10 Buono

Natasha

Viaggio di coppia
Mi è piaciuto: Servizi
Our first room offered overlooked the station and we could see the trains. We asked to changed rooms which was swiftly sorted. The only issue I found with the room was no area to sit down to apply makeup or dry your hair. I had to sit in the floor by the door to do this all. No ideal! Breakfast was plentiful lots of choice at an extra cost. Would I stay again yes but upgrade the room next time for a better view
Soggiorno di 1 notte a marzo 2024
Risposta di Fenia, il giorno 30 mar 2024
Dear Natasha,Thank you for taking the time to share your experience on lineWe are delighted to know you had a wonderful experience with us and we look forward to be welcoming you back soonKind Regards, Fenia

10/10 Eccellente

Linda

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The location is fantastic, close to a train station and many restaurants within walking distance of the hotel.
Soggiorno di 7 notti a marzo 2024
Risposta di Fenia, il giorno 2 apr 2024
Dear Linda,Thank you for taking the time to leave us your reviewWe are delighted to know you truly enjoyed your stay and that our prime location allowed to make the most of your time in London!We very much hope to welcome you back soon!Kind Regards, Fenia

10/10 Eccellente

Harkeet

Soggiorno di 4 notti a marzo 2024
Risposta di Fenia, il giorno 30 mar 2024
Dear Harkeet,Thank you for taking the time to leave us a reviewWE are delighted to know you had an enjoyable stay with us and we look forward to be welcoming you back soon! Kind Regards, Fenia

10/10 Eccellente

Teresa

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Very nice hotel with quiet spacious rooms, would definitely stay again
Soggiorno di 1 notte a marzo 2024
Risposta di Rebeca, il giorno 28 mar 2024
Dear Teresa,Thank you so much for the excellent review and for staying with us.We are delighted to know that you enjoyed your stay and we hope to have the chance to be welcoming you back for another great experience.Warm regards,Rebeca

8/10 Buono

Sabine

Soggiorno di 5 notti a marzo 2024
Risposta di Esther, il giorno 16 apr 2024
Dear Sabine Thank you for taking the time to rate your recent stay with usWe are happy to know that we managed to exceed your expectations on all fronts and you had an enjoyable time and we look forward to welcoming you back soon! Kind Regards, Seidi

10/10 Eccellente

Martin

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Lovely hotel great facilities and location
Soggiorno di 1 notte a marzo 2024
Risposta di Rebeca, il giorno 28 mar 2024
Dear Martin,Thank you so much for the excellent review and for staying with us.We are delighted to know that you enjoyed your stay and we hope to have the chance to be welcoming you back for another great experience.Warm regards,Rebeca

10/10 Eccellente

Aurora

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Lugar limpio, personal muy amable, acceso a transporte excelente! Gracias
Soggiorno di 1 notte a marzo 2024
Risposta di Esther, il giorno 26 mar 2024
Dear Aurora ,Thank you so much for the excellent review and for staying with us again.We are delighted to know that you enjoyed your stay and we hope to have the chance to be welcoming you back for another great experience.Warm regards,Seidi

8/10 Buono

Melanie

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
The room was great and had a nice view. It did have a leak from the roof by the window and steadily leaked on the floor which we brought to the staff’s attention but that didn’t affect my husband and I. We just wanted to make sure they knew about it. My only complaint was that my last night there, I had no hot water. I had to shower in cool/warm water which sucked… otherwise, it was a great room and we would stay here again.
Soggiorno di 6 notti a marzo 2024
Risposta di Fenia, il giorno 24 mar 2024
Dear Melanie,Thank you for staying with us and for taking the time to leave us a review!We are happy to know that so many aspects contributed to your enjoyable stay and for your intention to return!However, please accept our apologies for the maintenance issues that you experienced during your last night and for the inconvenience that this caused. We look forward to be welcoming you back soon for an improved stay that better aligns with our commitment to excellenceWarm Regards, Fenia

10/10 Eccellente

Cynthia

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
This property is so close to the underground that it made travel easy. It is also located within minutes walking to the Tower of London and the Tower Bridge.
Soggiorno di 3 notti a marzo 2024
Risposta di Rebeca, il giorno 22 mar 2024
Dear Chynthia,Thank you so much for the excellent review and for staying with us.We are delighted to know that you enjoyed your stay and we hope to have the chance to be welcoming you back for another great experience.Warm regards,Rebeca

10/10 Eccellente

Antony

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
This was our second visit to this hotel . It is a great hotel in a Fantastic location and the next time we stay in London i will definitely be booking here again
Soggiorno di 2 notti a marzo 2024
Risposta di Rebeca, il giorno 21 mar 2024
Dear Antony,Thank you so much for the excellent review and for staying with us again.We are delighted to know that you enjoyed your stay and we hope to have the chance to be welcoming you back for another great experience.Warm regards,Rebeca

10/10 Eccellente

Gene, brookline

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Location and hotel in general
Soggiorno di 4 notti a febbraio 2024
Risposta di Rebeca, il giorno 21 mar 2024
Dear Gene,Thank you so much for the excellent review and for staying with us.We are delighted to know that you enjoyed your stay and we hope to have the chance to be welcoming you back for another great experience.Warm regards,Rebeca

4/10 Scarso

Heather, Dallas

Viaggio di coppia
Mi è piaciuto: Pulizia
Non mi è piaciuto: Personale e servizio, servizi, condizioni e dotazioni della struttura
If you’re someone like me who enjoys working out before your day starts, this isn’t the hotel for you. They have limited fitness center access so if you have an early day planned or get back late you can forget about a workout. It was very upsetting that I couldn’t use the pool or fitness center when I wanted which messed up my routine and days. No exception on the hours either. I asked to get in early one day before our planned trip and they wouldn’t budge. I even tried to change hotels and they refused to refund my stay. Not happy about my experience with this hotel. The only good thing is that it’s close to the Tower of London and the tube.
Soggiorno di 6 notti a marzo 2024
Risposta di Rebeca, il giorno 22 mar 2024
Dear Heather,Thank you for taking the time to share your feedback and for staying with us.We are saddened to read your visit was not as expected. Please feel free to reach out to us with any further comments, concerns, or suggestions you wish to share. We very much hope that we can welcome you back soon to enjoy an experience much closer to the ones that our guests have always been able to rely on and return for.Best regards,Rebeca

8/10 Buono

Isabell

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Das Hotel ist schon ein bisschen in die Jahre gekommen, trotzdem sauber, ordentlich und schick. Beim Frühstück gibt es jeden Morgen die gleiche Auswahl, da hätten wir uns mehr Abwechslung gewünscht. Wir hatten eine tolle Aussicht (Tower of London und Tower Bridge). Beim Personal gibt es nette und nicht so nette Mitarbeiter ;) Im Poolbereich gibt es zu wenige Liegen. Der Saunabereich direkt neben dem Pool ist auch eher ungünstig, dadurch fehlt die nötige Ruhe zum entspannen. Die Lage ist super - perfekte Bahn- und Busanbindung und zu Fuß kann man einige Sehenswürdigkeiten schnell erreichen.
Soggiorno di 7 notti a marzo 2024
Risposta di Fenia, il giorno 17 mar 2024
Dear Isabelle,Thank you for taking the time to leave us your reviewWe are happy to know you had a wonderful stay with us and we look forward to be welcoming you back soon! Kind Regards, Fenia

10/10 Eccellente

Michelle

Mi è piaciuto: Pulizia, personale e servizio, servizi
Staff were very professional and helpful.
Soggiorno di 1 notte a marzo 2024
Risposta di Fenia, il giorno 17 mar 2024
Dear Michelle,Thank you for taking the time to leave us your review following your stay with usWe are happy to know you had a spotless stay with us and that our dedicated staff provided you with an exceptional service!We very much hope to have the opportunity to welcome you back soon!Kind Regards, Fenia, Front Office Administrator

10/10 Eccellente

Yitzchok

Soggiorno di 1 notte a marzo 2024
Risposta di Esther, il giorno 14 mar 2024
Dear Yitzchok,Thank you for taking the time to leave us your review We are happy to know you truly enjoyed your stay with us and we look forward to welcoming you back soon!Kind Regards, Seidi

8/10 Buono

Jhanbux

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
My main complaint was that no one answers the telephone. Just wished to let them know I was arriving late as curtsey. Tried several times over a 2 hour period but no one picked up the phone. I had a large room 326 with a view of Tower Bridge and Tower of London. The bathroom fittings looked tired and needed replacement. The food for a large convention was excellent and staff were courteous.
Soggiorno di 2 notti a marzo 2024
Risposta di Esther, il giorno 12 mar 2024
Dear Jhanbux ,Thank you for taking the time to share your feedback.These are not our usual standards and I would like to apologise for the experience you had with us.We are saddened to read your visit was not as expected. This definitely does not reflect our usual standards of service that we are always keen to provide to our guests. Please feel free to reach out to us with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance.Best regards,Seidi

2/10 Terribile

Merete Gjetting

Soggiorno di 2 notti a marzo 2024
Risposta di Fenia, il giorno 2 apr 2024
Dear Merete,Thank you for taking the time to rate your recent stay with usWe are sorry to know your stay was not fully up to your expectations and we look forward to be welcoming back again for an improved stayKind Regards, Fenia

10/10 Eccellente

michelle

Viaggio con la famiglia
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Great pool. Friendly staff.
Soggiorno di 1 notte a marzo 2024
Risposta di Fenia, il giorno 11 mar 2024
Dear Michelle,Thank you for taking the time to leave us your reviewWe are happy to know you truly enjoyed your stay with us and we look forward to welcoming you back soon!Kind Regards, Fenia

10/10 Eccellente

Merlin

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Spacious room, great location, good breakfast selection and will definitely visit again.
Soggiorno di 1 notte a marzo 2024
Risposta di Esther, il giorno 12 mar 2024
Dear Merlin ,Thank you for taking the time to leave us your review We are happy to know you truly enjoyed your stay with us and we look forward to welcoming you back soon!Kind Regards, Seidi

6/10 Soddisfacente

FREDERIC

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio e servizi
ravi
Soggiorno di 4 notti a febbraio 2024
Risposta di Fenia, il giorno 10 mar 2024
Dear Frederic,Thank you for taking the time to leave us your review and for staying with usWe are happy to know you enjoyed your stay with us and we look forward to welcoming you back soon!Kind Regards, Fenia

8/10 Buono

Louise

Soggiorno di 3 notti a febbraio 2024
Risposta di Fenia, il giorno 24 mar 2024
Dear Louise,Many thanks for stay recently and thank you for taking the time to leave a review.We are happy to know that you had a wonderful time and we look forward to be welcoming back soon! Kind Regards, Fenia

10/10 Eccellente

Kerry

Soggiorno di 1 notte a marzo 2024
Risposta di Fenia, il giorno 24 mar 2024
Dear Kerry,Thank you so much for staying with us and taking the time to leave us a reviewWe are happy to know you had a wonderful time with us and we look forward to be welcoming you back soon! Kind Regards, Fenia

10/10 Eccellente

Andrea, Waterloo

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
So beautiful, clean, friendly staff, loved the pool, spa, bath tub shower, bed was so so cozy. Everything was amazing!
Soggiorno di 2 notti a febbraio 2024
Risposta di Esther, il giorno 1 mar 2024
Dear AndreaThank you for the great review of our hotel.We are delighted to hear that your overall experience was positive and that our team managed to make your stay special.We are always seeking to improve and have taken note of these small details as a way to make your stay even better next time.Sincerely, Seidi

10/10 Eccellente

Suzanne

Soggiorno di 1 notte a febbraio 2024
Risposta di Esther, il giorno 28 feb 2024
Dear Suzanne Thank you so much for the excellent review and for staying with us.We are delighted to know that you enjoyed your stay and we hope to have the chance to be welcoming you back for another great experience.Warm regards, Esther

8/10 Buono

Peter

Mi è piaciuto: Personale e servizio
Soggiorno di 3 notti a febbraio 2024
Risposta di Esther, il giorno 28 feb 2024
Dear Peter,Thank you for the great review of our hotel.We are delighted to hear that your overall experience was positive and that our team managed to make your stay special.We are always seeking to improve and have taken note of these small details as a way to make your stay even better next time.Sincerely, Seidi

10/10 Eccellente

Chandra

Soggiorno di 3 notti a febbraio 2024
Risposta di Rebeca, il giorno 21 mar 2024
Dear Chandra,Thank you so much for the excellent review and for staying with us.We are delighted to know that you enjoyed your stay and we hope to have the chance to be welcoming you back for another great experience.Warm regards,Rebeca

8/10 Buono

Ethan

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
We have visited a few leonardo hotels and this is one of our favourites. The room was nice, and the staff went to the extra mile to leave us some complimentary bits as it was a special occasion. The only down side, was our bathroom was quite small and a bit grubby - several makes on the walls, taps were dirty etc which let down the room and the price we paid but overall would come back and hope that this is rectified
Risposta di Rebeca, il giorno 28 feb 2024
Dear Ethan,Thank you for the great review of our hotel.We are delighted to hear that your overall experience was positive and that our team managed to make your stay special.We are always seeking to improve and have taken note of these small details as a way to make your stay even better next time.Sincerely, Rebeca