Ferro/asse da stiro, Wi-Fi gratuito, lenzuola

Recensioni per Marlin Apartments London Bridge - Empire Square

4.5 out of 5

Recensioni

7,6

Buono

Valutazione di 10 - Eccellente. 107 su 352 recensioni" "
Valutazione di 8 - Buono. 129 su 352 recensioni" "
Valutazione di 6 - Soddisfacente. 54 su 352 recensioni" "
Valutazione di 4 - Scarso. 36 su 352 recensioni" "
Valutazione di 2 - Terribile. 26 su 352 recensioni" "

7,8/10

Pulizia

7,2/10

Personale e servizio

7,0/10

Servizi

7,4/10

Condizioni e dotazioni della struttura

7,0/10

Ecosostenibilità

Recensioni

8/10 Buono

Saverino

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Condizioni e dotazioni della struttura
La struttua è molto ben posizionata, con fermata metro a 150 metri, un supermercato giusto di fianco alla reception, molti ristoranti e negozi per la colazione. Camera silenziosa e pulita al check in, ma in 4 giorni mai più visto nessuno. Solo due rotoli di carta igienica per 4 persone per tre notti sono poche e devi anche richiederle alla reception scendendo e prendendole di persona, non c'è servizio alla camera. Servizi essenziali e non sufficienti. Pagamento al check-in ma in aggiunta mi è stata richiesta una Garanzia di 200 Pounds, che saranno restituiti entri 10 gg lavorativi dopo il check out, salvo poi essermi richiesto il pagamento anche al check out (per errore, ma evidenzia poca organizzazione). Salvo il letto e il divano letto, comodi.

8/10 Buono

Viaggiatore verificato

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio, servizi, condizioni e dotazioni della struttura
Non mi è piaciuto: Pulizia
ottimo appartamento firnito di tutto...due camere e due bagni.letti comidissimi.metro vicinissima. Unica nota negativa la pulizia. siamo entrati e c'erano briciole ovunque. Passare un aspirapilvere lo trovo tassativo per pulire un appartamento. comunque ci tornerei
Soggiorno di 3 notti a dicembre 2019

10/10 Eccellente

Viaggiatore verificato

Viaggio con la famiglia
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
E' un appartamento con tutti gli elettrodomestici, pulito, zona tranquilla, metro, bus, supermercato, pub.
Soggiorno di 6 notti ad agosto 2019
Risposta di Marlin Reservations , il giorno 16 set 2019
We are so happy to hear you enjoyed you stay, thank you for letting us know

10/10 Eccellente

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
perfetto
spazioso, pulito dotato di ogni confort reception h24 personale gentile e disponibile
Soggiorno di 3 notti a maggio 2018
Risposta di Operations Manager, il giorno 9 mag 2018
Thank you for your kind review. I am pleased you enjoyed your stay with us.

10/10 Eccellente

Douglas

Great room, nice neighborhood, close to the underground and convenience stores. The room was spacious, very clean, full kitchen, dining, livingroom all updated decor and very nice front desk, very helpful.
Soggiorno di 20 notti ad aprile 2024
Risposta di Murugan, il giorno 1 mag 2024
Wow! Thank you for your incredible feedback regarding your recent stay at Marlin Apartments Empire Square!We're absolutely thrilled to hear that you had such a fantastic experience with us. It's wonderful to know that you found your room spacious, clean, and well-equipped with all the amenities you needed for a comfortable stay. We take great pride in providing updated decor and ensuring that our accommodations meet the highest standards of cleanliness and comfort.We're also delighted that you appreciated our convenient location in a nice neighborhood, close to both the underground and convenience stores. It's fantastic to hear that our front desk team was able to assist you effectively during your stay. Providing helpful and attentive service is at the core of what we do, and we're thrilled that we could make your experience even better.Thank you once again for choosing Marlin Apartments Empire Square. We can't wait to welcome you back for another exceptional stay in the future!Warm regards,Murugan RajendranReception TeamMarlin Apartments Empire Square

8/10 Buono

STEPHEN, PLYMOUTH

Viaggio di coppia
Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Clean secure and quiet
Soggiorno di 3 notti ad aprile 2024
Risposta di Murugan, il giorno 24 apr 2024
Dear Stephen,Thank you for taking the time to share your feedback regarding your recent stay at Marlin Apartments Empire Square. We greatly appreciate your comments and are delighted to hear that you found our accommodations to be clean, secure, and quiet.Ensuring the comfort and satisfaction of our guests is our top priority, and it's always rewarding to know that our efforts have contributed to a positive experience for you.Your feedback serves as encouragement for our team to maintain the high standards of cleanliness, security, and tranquility that we strive to uphold. We are committed to providing exceptional service and amenities to all our guests, and your kind words motivate us to continue delivering on that promise.Should your travels bring you back to this area in the future, we would be honored to host you once again at Marlin Apartments Empire Square. Please feel free to reach out to us if there is anything we can assist you with in the meantime.Thank you again for choosing to stay with us, and we hope to have the pleasure of welcoming you back soon.Warm regards,Murugan RajendranReception TeamMarlin Apartments Empire Square

10/10 Eccellente

Dale

Viaggio con la famiglia
The reception team very kindly gave us a lovely upgraded room, which our family genuinely appreciated and loved! Thank you Marlin, we’ll be back!
Soggiorno di 1 notte ad aprile 2024
Risposta di Murugan, il giorno 22 apr 2024
Dear Dale,Thank you very much for your delightful feedback following your recent stay at Marlin Apartments Empire Square. We are thrilled to hear that you and your family enjoyed your upgraded room and that it added to the enjoyment of your stay.It was our pleasure to provide you with an upgraded room, and we're delighted to know that it was genuinely appreciated and loved by your family. Your satisfaction is our top priority, and it brings us joy to hear that we were able to contribute to your memorable experience with us.We're incredibly grateful for your kind words and your decision to choose Marlin Apartments Empire Square for your accommodation needs. We look forward to welcoming you back for another wonderful stay in the future!If there's anything we can assist you with in the meantime or if you have any future bookings to arrange, please feel free to reach out to us. We're here to ensure that your next visit with us is just as enjoyable as the last.Warm regards,Murugan RajendranReception TeamMarlin Apartments Empire Square

10/10 Eccellente

SARAH AMY

Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
The apartment was amazing 2 balconies with views of all of downtown London. Floor to ceiling windows, views of the London Eye and The Shard. 10/10 i would stay here again and again.
Soggiorno di 5 notti a marzo 2024
Risposta di Murugan, il giorno 31 mar 2024
Hi Sarah,Warm greetings from the reception team at Marlin Apartments Empire Square!We would like to express our heartfelt gratitude for your recent stay with us and for taking the time to provide such wonderful feedback. Your perfect rating and glowing remarks truly made our day!We are thrilled to hear that you found the apartment amazing and that you enjoyed the breathtaking views from the two balconies overlooking downtown London. We take great pride in offering our guests comfortable and luxurious accommodations with spectacular vistas of iconic landmarks such as the London Eye and The Shard. It brings us immense joy to know that your experience surpassed your expectations, and we are delighted to hear that you would choose to stay with us again and again.At Marlin Apartments Empire Square, we strive to create memorable experiences for all our guests, and your positive feedback serves as a testament to our commitment to excellence. Should your travels bring you back to London, we would be honored to welcome you for another unforgettable stay.Once again, thank you for your kind words and for choosing to stay with us. If there is anything more we can do to make your future stays even more enjoyable, please do not hesitate to reach out to us.We eagerly await the pleasure of hosting you again soon!Warm regards,Murugan RThe Reception TeamMarlin Apartments Empire Square

10/10 Eccellente

Fabian

Viaggio con famiglia e bambini piccoli, Viaggio con la famiglia
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
The front desk personnel in our arrival was amazing. Super polite and professional.
Soggiorno di 4 notti a marzo 2024
Risposta di Murugan, il giorno 30 mar 2024
Dear Fabian,Thank you very much for your glowing review and for highlighting the exceptional service provided by our front desk team during your recent stay at Marlin Apartments Empire Square. We're thrilled to hear that you found them to be super polite and professional!Your feedback means the world to us, and it's always heartening to know that our efforts to ensure a pleasant guest experience are appreciated.In order to recognize and commend our outstanding team member, could you kindly provide us with the team member name, date and time of your arrival? With this information, we'll be able to identify the specific front desk personnel who assisted you and extend our appreciation to them directly.We look forward to receiving your response and hope to have the pleasure of welcoming you back to Marlin Apartments Empire Square in the future!Warm regards,Murugan RajendranMarlin Apartments Empire Square

8/10 Buono

Gareth

Very easy to utilise and good service all round
Soggiorno di 1 notte a febbraio 2024
Risposta di Murugan, il giorno 23 feb 2024
Dear Gareth,Thank you for choosing to stay at Marlin Apartment and for taking the time to share your feedback with us. We greatly value your input as it helps us to continually improve our services and facilities.We are delighted to hear that you found your stay with us to be easy to utilize and that you experienced good service throughout your time here. Providing a seamless and enjoyable experience for our guests is our utmost priority, and we are pleased to know that we succeeded in achieving this during your stay.Your satisfaction is very important to us, and your feedback encourages us to maintain and exceed the level of service we aim to deliver.Should you have any further comments or suggestions on how we can further enhance your experience or improve our services, please do not hesitate to reach out. We are always here to listen and to ensure that your future stays with us are even more enjoyable.Thank you once again for choosing Marlin Apartments, and we look forward to welcoming you back for another pleasant stay in the future.Warm regards,Murugan R - Reception TeamMarlin Apartments, Empire Square

2/10 Terribile

Samantha

Viaggio con famiglia e bambini piccoli
Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
DO NOT STAY HERE. This property is in terrible condition, the hallways have holes in the walls, peeling paint, and a wet moldy smell. The rooms are not much better. The room we were given had a microwave that would short circuit when using it, a fridge that was warm, dirty and smelly, the knob on the heater was broken and the washing machine had large amounts of mold. When we spoke to reception about this, they showed us 3 more rooms of the same poor standard. We gave them ample chance to give us a room of the standard advertised on this website and all the rooms were in the same condition; moldy washing machines, broken appliances, wet mold smells etc. With a 4 month old baby, we simply couldn't stay there, store breastmilk safely, or use any of the appliances for baby bottles/cleaning etc. We came to the inevitable decision to stay elsewhere. We attempted to be civil and pay half of the stay and get the remainder refunded, they reimbursed us only for the one night we stayed, and refused to reimburse the rest, despite offering rooms of seriously poor standards.
Soggiorno di 12 notti a gennaio 2024
Risposta di Guest Relations, il giorno 7 mar 2024
Hi Samantha Thanks for your review; we're sorry we could not provide the accommodation you wanted. We can only assume your review is based on the fact that no refund is available for early departure as the property was not what you wanted.As you know, we did our best to assist you in trying to resolve all your issues. To address some of the specific points, unfortunately, we were not able to replicate these issues. We provide manuals in all rooms for the appliances to help guests use them effectively.

10/10 Eccellente

Viaggiatore verificato

Viaggio con la famiglia
Mi è piaciuto: Pulizia e comfort della camera
Soggiorno di 2 notti a gennaio 2024
Risposta di Murugan, il giorno 24 gen 2024
Thank you so much for the incredible 10 out of 10 rating you awarded us! We are truly thrilled and grateful for your positive feedback.Our entire team works tirelessly to ensure our guests have a memorable and enjoyable experience, and it's heartening to know that our efforts have resonated with you. Your satisfaction is our utmost priority, and receiving a perfect score is truly rewarding.If there were specific aspects of your stay that stood out to you or if there's anything you'd like to share about your experience, we would love to hear more. Your insights help us continually improve and provide the best possible service to our valued guests.Once again, thank you for choosing to stay with us and for taking the time to share your feedback. We look forward to welcoming you back in the future!Best regards,Reception TeamMarlin Apartments - Empire Square

8/10 Buono

Sanjay

Mi è piaciuto: Comfort della camera
A little disappointed
A good stay although the condition of the apartment wasn’t as expected. The fridge smelt and curtains broken.
Soggiorno di 1 notte a gennaio 2024
Risposta di Concierge, il giorno 18 gen 2024
Dear Sanjay,Thank you for sharing your experience with us. We appreciate your feedback and apologize for any inconvenience caused by the condition of the apartment. We're taking immediate steps to address the issues with the fridge smell and broken curtains to ensure a better experience for future guests.Your insights are crucial to our improvement, and we hope to have the opportunity to welcome you back for a more satisfying stay.Best regards,Empire Square Reception

4/10 Scarso

Jose, Doral

Non mi è piaciuto: Pulizia e servizi
The property is ok. The hallways smell and the water smells. You can feel the springs in the bed. Needs improvement
Risposta di Suneha, il giorno 11 gen 2024
Dear JoseThank you for your feedback. We apologize for the inconvenience you faced during your stay. We're addressing the issues with the hallway, water, and bed to enhance your experience. Your input is crucial, and we hope to welcome you back soon.Best Regards,Empire Square Reception

10/10 Eccellente

Duviel, Miami

Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Soggiorno di 10 notti a dicembre 2023
Risposta di Murugan, il giorno 19 gen 2024
Thank you so much for taking the time to share your wonderful review with us! We are thrilled to hear that you had a fantastic experience during your stay. Your kind words truly mean a lot to us and serve as a great source of motivation for our team.It was our pleasure to have you as our guest, and we are delighted that you found our services up to your satisfaction. Providing an exceptional experience is our top priority, and your full rating and positive feedback reinforce our efforts.We sincerely appreciate your support and hope to have the pleasure of welcoming you back in the future. If there's anything specific that made your stay memorable or any suggestions you have for improvement, please feel free to share. We value your feedback and are always looking for ways to enhance our guests' experiences.Once again, thank you for choosing Marlin Apartments. We look forward to serving you again soon!Warm regards,Reception TeamMarlin Apartments - Empire Square

4/10 Scarso

farhan

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
None of the appliances work, limited stock of toilet paper and tea bags provided
Soggiorno di 4 notti a dicembre 2023
Risposta di Concierge, il giorno 11 gen 2024
Dear Farhan, Thank you for bringing these concerns to our attention. We apologize for the inconvenience with the appliances and the limited supplies. We're working to fix the issues promptly and will ensure a more comfortable experience in the future. Your feedback is valuable, and we appreciate your understanding.Best Regards,Empire Square Reception

6/10 Soddisfacente

Michael, Yorkton

Bed quality, especially the pull out bed, was poor. Laundry machine was dirty to the point our clothes smelled and we needed to rewash them elsewhere. Apartment size was good for a family. Proximity to metro was good.
Soggiorno di 2 notti a dicembre 2023
Risposta di Concierge, il giorno 11 gen 2024
Dear Michael,Thank you for sharing your feedback. We apologize for the inconvenience with the bed quality and cleanliness of the laundry machine. Rest assured, we're addressing these issues to improve the overall experience. We're glad to hear you found the apartment size suitable for a family and appreciated the proximity to the metro. Your insights are invaluable, and we hope to have the chance to welcome you again.Best Regards,Empire Square Reception

6/10 Soddisfacente

Viaggiatore verificato

Mi è piaciuto: Comfort della camera
Non mi è piaciuto: Pulizia
Precisa melhor muito a limpeza.
Soggiorno di 13 notti a dicembre 2023
Risposta di Murugan, il giorno 19 gen 2024
Good Morning.We hope this message finds you well. Firstly, we would like to express our gratitude for choosing Marlin Apartments for your recent stay, and we appreciate the time you took to share your feedback with us.We sincerely apologize for any inconvenience you experienced with our housekeeping services during your visit. Your feedback is invaluable to us as it helps us identify areas for improvement, and we take your concerns seriously.Please allow us to assure you that we have investigated the matter thoroughly and have taken immediate steps to address the issues you raised. Our housekeeping team has been briefed, and additional training and supervision measures have been implemented to prevent a recurrence of the issues you encountered.We understand the importance of a clean and comfortable environment for our guests, and we deeply regret that we fell short of your expectations. It is our commitment to provide a seamless and enjoyable experience for all our guests, and we genuinely hope to have the opportunity to regain your trust in the future. If you plan to visit us again, please do not hesitate to contact us directly, and we will ensure that your stay exceeds your expectations.Thank you once again for bringing this matter to our attention. We appreciate your understanding and look forward to the possibility of welcoming you back to Marlin Apartments.Warm regards,Empire Square Reception Team

8/10 Buono

kyu ha

Viaggio con la famiglia
Mi è piaciuto: Pulizia e comfort della camera
Soggiorno di 3 notti a dicembre 2023
Risposta di Murugan, il giorno 2 feb 2024
Dear Kyu ha,Thank you for taking the time to provide us with feedback and for giving us an rating. Your insights are invaluable to us as we continually strive to enhance our guests experiences.We're pleased to see that you had a positive stay, but we also recognize that there might be areas where we can improve to make your experience even better. If you have any specific comments or suggestions on how we can elevate your next visit, please don't hesitate to share them with us.Your satisfaction is our top priority, and we appreciate the opportunity to learn from your feedback. We hope to have the pleasure of hosting you again and exceeding your expectations in the future.If there's anything else you'd like to discuss or if you have additional comments, feel free to reach out. Thank you for choosing Marlin Apartments, Empire Square.Best regards,Murugan - Reception TeamMarlin Apartments, Empire Square

10/10 Eccellente

Mauricio

Soggiorno di 4 notti a dicembre 2023
Risposta di Murugan, il giorno 2 feb 2024
Dear Mauricio,We hope this message finds you well.Thank you so much for taking the time to provide us with a stellar 10 out of 10 rating! We are thrilled to hear that you had such a positive experience during your stay at Marlin Apartments, Empire Square.Your feedback means a lot to us, and it motivates our team to continue delivering exceptional service. We're delighted to have contributed to making your stay enjoyable.Should your travels bring you back to London, we would be honored to welcome you again. If there's anything specific that stood out or any additional comments you'd like to share, please feel free to let us know.Once again, thank you for choosing Marlin Apartments, Empire Square, and we look forward to the opportunity to host you again in the future.Best regards,Murugan - Reception TeamMarlin Apartments, Empire Square

10/10 Eccellente

Espen Austad

Soggiorno di 4 notti a novembre 2023
Risposta di Murugan, il giorno 12 dic 2023
Dear Espen Austad,We hope this message finds you well.Thank you so much for taking the time to share your positive experience at marlin apartments. We are delighted to hear that you enjoyed your stay with us!Your kind words serve as a great motivator for our team to continue delivering exceptional service. It was our pleasure to make your time with us comfortable and memorable.We truly appreciate your feedback and look forward to the opportunity of hosting you again in the future. If there's anything specific that stood out to you during your stay, or if you have any suggestions for improvement, please don't hesitate to let us know.Once again, thank you for choosing marlin apartments empire square, and we wish you all the best in your future travels.Warm regards,Murugan RajendranMarlin Apartments - Empire Square

8/10 Buono

Meredith

Viaggio di gruppo
Mi è piaciuto: Pulizia e comfort della camera
Soggiorno di 5 notti a novembre 2023
Risposta di Murugan, il giorno 19 gen 2024
Thank you for taking the time to provide us with your feedback and for choosing Marlin Apartments Empire Square for your stay. We appreciate your honest review and are pleased to hear that your experience was generally positive.We value your input, and your rating indicates that there may be areas where we can improve to make your next stay even better. If you have any specific suggestions or feedback on aspects that you feel could be enhanced, please don't hesitate to share them with us. Your insights are invaluable in helping us meet and exceed our guests' expectations.We want to assure you that your satisfaction is our top priority, and we are committed to continually improving our services. We hope to have the opportunity to welcome you back in the future and provide you with an even more enjoyable stay.Once again, thank you for choosing Marlin Apartments Empire Square. We look forward to serving you again.With regards,Reception TeamMarlin Apartments Empire Square

10/10 Eccellente

HAE JUN

Soggiorno di 1 notte a novembre 2023
Risposta di Murugan, il giorno 19 gen 2024
Thank you so much for taking the time to share your wonderful review with us! We are thrilled to hear that you had a fantastic experience during your stay. Your kind words truly mean a lot to us and serve as a great source of motivation for our team.It was our pleasure to have you as our guest, and we are delighted that you found our services up to your satisfaction. Providing an exceptional experience is our top priority, and your full rating and positive feedback reinforce our efforts.We sincerely appreciate your support and hope to have the pleasure of welcoming you back in the future. If there's anything specific that made your stay memorable or any suggestions you have for improvement, please feel free to share. We value your feedback and are always looking for ways to enhance our guests' experiences.Once again, thank you for choosing Marlin Apartments. We look forward to serving you again soon!Warm regards,Reception TeamMarlin Apartments - Empire Square

10/10 Eccellente

Stuart

Viaggio di lavoro
Mi è piaciuto: Pulizia e comfort della camera
Soggiorno di 3 notti a novembre 2023
Risposta di Matheo Ze Thelem Alvarez , il giorno 25 nov 2023
Dear guest, Thank you for taking the time to give us feedback. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations. Please feel free to contact me directly and it will be my pleasure to assist you if you have any questions or concerns.Thank you for choosing Marlin Empire Square!

8/10 Buono

Charles

Mi è piaciuto: Pulizia
Borough High St apartments
The apartment block was very good location wise, just a minite walk from Borough Tube station. It was very clean and staff very friendly and helpful Only downside was the pull out bed. Quite uncomfortable.
Soggiorno di 3 notti a ottobre 2023
Risposta di Suneha, il giorno 26 nov 2023
Hi Charles,Thank you for choosing to stay at Marlin Apartments and thank you for taking the time to leave a review! We are very glad that you enjoyed our service and the perks of staying at Empire Square! I am very sorry that you couldn't enjoy the sofa bed and I hope that next time we can make this a much better experience for you. I wish we had been informed that the sofa bed was uncomfortable so that we could have resolved the issue for you. Thank You, Suneha

10/10 Eccellente

Alastair

Mi è piaciuto: Pulizia e comfort della camera
Soggiorno di 6 notti a ottobre 2023
Risposta di Matheo Ze Thelem Alvarez , il giorno 25 nov 2023
Dear guest, Thank you for taking the time to give us feedback. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations. Please feel free to contact me directly and it will be my pleasure to assist you if you have any questions or concerns.Thank you for choosing Marlin Empire Square!

10/10 Eccellente

Mrs Morag

Mi è piaciuto: Pulizia e comfort della camera
Groceries available for your stay just next door
The flat was lovely and pretty spacious. All the essentials were provided and I didn't feel at anytime that I required help from the staff. I liked the location with a supermarket on the doorstep and London underground station about five minutes walk away. Would recommend
Soggiorno di 5 notti a ottobre 2023
Risposta di Suneha, il giorno 26 nov 2023
Hi Mrs Morag,Thank you for choosing to stay at Marlin Apartments and again thank you for taking the time to leave a review! We are very glad to hear that you have enjoyed your stay with us and that everything was very easy going for you. We hope to see you soon!Thank You,

10/10 Eccellente

richard

Mi è piaciuto: Pulizia e comfort della camera
great stay
great check in service very helpful. good location to the Borough underground station. apartment was fresh, modern and had everything in it that you might need. good value for money. with a tesco's express next door so that you can pick up whatever you might require. I would defienetly recommend it if you seek a great alternative to a 4 /5 star hotel.
Soggiorno di 3 notti a ottobre 2023
Risposta di Suneha , il giorno 26 nov 2023
Dear Richard, Firstly I just wanted to say thank you for choosing to stay at Marlin Apartments and also for taking the time to leave a review! We are very glad that you had a great experience with us and we hope to see you soon! Thank You

4/10 Scarso

Thomas

Soggiorno di 4 notti a ottobre 2023

10/10 Eccellente

Maria

Viaggio di lavoro, Viaggio con la famiglia
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Microwave height could be lower for shorter ladies, to be safe and also nice to have more cutlery. Cafeteria was broken. All else great
Soggiorno di 2 notti a ottobre 2023
Risposta di Concierge, il giorno 25 ott 2023
Hello from Marlin Empire Square!Thank you for your kind review. It is great to hear that you had an overall positive experience with us, here at Marlin.We highly appreciate all feedback and rest assured we will use it when revamping our services to create improvements.We look forward to seeing you back with us, for future stays!All the best,Front Desk Team

10/10 Eccellente

paul

Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Really lovely apartment
Soggiorno di 1 notte a ottobre 2023
Risposta di Concierge, il giorno 25 ott 2023
Hello from Marlin Empire Square!Thank you for your kind review. It is great to hear that you enjoyed your time with us at Marlin. We highly appreciate the feedback and look forward to seeing you back with us, for future stays!All the best,Front Desk Team

8/10 Buono

Serhan

Viaggio con la famiglia
Mi è piaciuto: Pulizia e comfort della camera
Location and staff very good The kitchen utensils were not great and the couch was not comfortable Overall it was pleasant
Soggiorno di 5 notti a settembre 2023
Risposta di Concierge, il giorno 25 ott 2023
Hello from Marlin Empire Square!Thank you for your kind review. It is great to hear that you had an pleasant stay with us at Marlin! Rest assured, we will take your feedback and use it to improve our services.All the best,Front Desk Team

2/10 Terribile

DL

Viaggio di lavoro
Mi è piaciuto: Pulizia e comfort della camera
Poor checkin
Checkin was appalling. I was second in line, when a man pushed infront of the couple ahead of me. The single receptionist then proceeded to spend 15 minutes sorting him out - ignoring the fact he pushed in. The next couple then took 20 minutes to check in due to issues with the card machine. The recptionist then let a man push ahead and then another woman who just wanted to ska question which took another 15 minutes. By this time another man had arrived to reception who had to point out that I had been next. Whilst serving me another person pushed in and she handed my driving licence to that person. 45 minute check in no apology - just not a good experience.
Soggiorno di 3 notti a settembre 2023

10/10 Eccellente

Byeong-Cheol

Viaggio di lavoro
Mi è piaciuto: Pulizia e comfort della camera
Soggiorno di 3 notti a settembre 2023
Risposta di Concierge, il giorno 25 ott 2023
Hello from Marlin Empire Square!Thank you for your kind review. We highly appreciate the feedback and look forward to seeing you back with us, for future stays!All the best,Front Desk Team

8/10 Buono

Steven, Ashland

Viaggio con la famiglia
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
We rented a 1-Bedroom Unit for 8 nights. Very clean apartment with nice and modern amenities. Electrical receptacles were great. Location is a bit far from much of London's tourist attractions. Bus stops are right in front, but must transfer to get most places. Underground station is a bit of a walk and also requires transfers. Front desk was friendly, but follow up on requests was not good.
Soggiorno di 8 notti a settembre 2023

10/10 Eccellente

Kerry

Viaggio di gruppo, Viaggio con la famiglia
Mi è piaciuto: Pulizia e comfort della camera
Marvellous London get together!
Brilliant location just over the road from Borough underground station. Walkable distance to Borough market (10 mins). We were 3 families meeting up before 1 family flew back to Australia. Perfect accommodation for this as we were able to gather in one of the apartment’s lounges for a few drinks in the evening due to a lot of bars not allowing entry to children. Clean, well equipped and great location. Two families parked their cars at £15 per day. Really convenient.
Soggiorno di 2 notti a settembre 2023
Risposta di Concierge, il giorno 25 ott 2023
Hello from Marlin Empire Square!Thank you for your kind review. It is amazing to hear that you had a great stay with us at Marlin! We strive to providing only the best experiences for our guests and we are pleased that we were able to do so.We highly appreciate all feedback and look forward to seeing you back with us, for future stays!All the best,Front Desk Team

10/10 Eccellente

Elizabeth

Viaggio con la famiglia
Mi è piaciuto: Pulizia e comfort della camera
Soggiorno di 1 notte a settembre 2023
Risposta di Concierge, il giorno 25 ott 2023
Hello from Marlin Empire Square!Thank you for your kind review. We highly appreciate the feedback and look forward to seeing you back with us, for future stays!All the best,Front Desk Team

10/10 Eccellente

Sue

Soggiorno di 2 notti a settembre 2023
Risposta di Concierge, il giorno 25 ott 2023
Hello from Marlin Empire Square!Thank you for your kind review. We highly appreciate the feedback and look forward to seeing you back with us, for future stays!All the best,Front Desk Team

8/10 Buono

Hyeyoung

Soggiorno di 3 notti ad agosto 2023
Risposta di Concierge, il giorno 25 ott 2023
Hello from Marlin Empire Square!Thank you for your kind review. We highly appreciate the feedback and look forward to seeing you back with us, for future stays!All the best,Front Desk Team

8/10 Buono

kara

Viaggio con la famiglia
Mi è piaciuto: Pulizia e comfort della camera
Hotel was lovely, the staff was friendly The room was a great size and had everything in there that we needed. I would definitely stay here again.
Soggiorno di 3 notti ad agosto 2023
Risposta di Georgia - Marlin Apartments , il giorno 31 ago 2023
Thank you very much for taking your time to leave us a review regarding your stay at Marlin Apartments, Empire Square. It is wonderful to hear that you had a great stay at our property. It was a pleasure to host you for your stay. We look forward to welcoming you back again in the future. Thank you again, Georgia - Marlin Apartments.

4/10 Scarso

Amit

Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Property mentions the strict non smoking policy but the rooms are filled with strong smoking smell. Most of the appliances (dish washer, cloth washer/dryer) are non functional. Bathrooms dont have vents and filled with smoking smell as well.
Soggiorno di 5 notti ad agosto 2023

8/10 Buono

Viaggiatore verificato

Viaggio con la famiglia
Mi è piaciuto: Comfort della camera
Decent enough!
Very spacious apartment but not particularly new-looking or fancy. Good location for Shard, Borough Market etc. Very conveniently located next door to a Tesco Express. Parking = great. No aircon Lounge area has a large window that completely opens with a very high drop… as a parent to young kids these made me a bit anxious. Reception desk staff were very helpful.
Soggiorno di 1 notte a luglio 2023
Risposta di Nancy - ES Marlin Assistant Manager , il giorno 1 ago 2023
Good morning, Thanks for sharing your thoughts with us. We're thrilled you found the apartment spacious and loved its great location near The Shard and Borough Market. Having a Tesco Express next door and convenient parking is definitely a plus!We hear you about the appearance, and while we may not be the fanciest, we do our best to provide a comfortable stay. Safety is essential, we wish you had shared this feedback with us earlier, while you were still with us, so we could have solved it. Your feedback is essential for us to make improvements.We are delighted our reception desk staff was helpful during your stay – we will pass along the kind words!We would love to welcome you back sometime in the future. Have a fantastic day!

4/10 Scarso

Mette, Clovis

Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Poor service.
Soggiorno di 6 notti a luglio 2023
Risposta di Nancy - ES Marlin Assistant Manager , il giorno 1 ago 2023
Thank you for taking the time to provide feedback on your recent experience. We are truly sorry to hear that you found our service to be poor. Your satisfaction is our top priority, and we deeply regret that we did not meet your expectations during your visit. Thank you for sharing your feedback over email providing us more details about the specific aspects of our service that you found lacking. As mentioned over email, we are delighted to provide luxurious L'Occitane toiletries to welcome you upon arrival and ensure a delightful beginning to your experience with us. We understand the importance of guest preferences when it comes to toiletries, which is why the welcome pack is conveniently provided to you before settling in, allowing you to choose products that suit your preference after the first day. In case a guest needs additional toiletries or has specific preferences, our location is extremely convenient since we have a Tesco right next door, making it easy for our guests to find products that cater to their needs. We hope to have the opportunity to welcome you back in the future, providing you with an improved and enjoyable experience.

10/10 Eccellente

Thomas

Viaggio con la famiglia
Mi è piaciuto: Pulizia e comfort della camera
Great place for family of 5. Two bedroom two bath. Close to borough tube atop as well as borough market...great place for food and CHEESE! Front desk was staffed and friendly and knowledgeable. Place was super clean and located right next door to a supermarket!!
Soggiorno di 2 notti a luglio 2023
Risposta di Nancy - ES Marlin Assistant Manager , il giorno 1 ago 2023
Dear Thomas, Thank you for providing such positive feedback! We are delighted to hear that our two-bedroom appartament was a great fit for your family of 5. It's also pleasing to know that you enjoyed the convenience of our location near Borough Tube station and the renowned Borough Market, especially with its delightful food and cheese offerings.Our front desk team is truly thrilled to have contributed to your pleasant stay through their friendly and knowledgeable service. We take pride in maintaining a high standard of cleanliness, and we are glad that you noticed and appreciated it.Having a supermarket right next door is indeed a convenient advantage during your stay with us.Once again, we appreciate your feedback, and we look forward to the opportunity to welcome you and your family back for another enjoyable experience!

8/10 Buono

Cynthia

Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Soggiorno di 7 notti a giugno 2023
Risposta di Nancy - ES Marlin Assistant Manager , il giorno 3 lug 2023
Thank you for taking the time to share this feedback with us! It's lovely to hear that you enjoyed your time with us! I hope we will have the chance to welcome you back soon, please find another reason to visit us in the near future! Kindest regards, Nancy

8/10 Buono

Sai Wang

Mi è piaciuto: Pulizia
Soggiorno di 2 notti a giugno 2023
Risposta di Nancy - ES Marlin Assistant Manager , il giorno 26 giu 2023
Thank you for your review. We are very happy to know that you had an overall great experience with us! Rest assured I will be sharing your feedback with the rest of the team. We hope to welcome you back soon for another truly memorable experience!

4/10 Scarso

XAIL

Soggiorno di 10 notti a giugno 2023
Risposta di Nancy - ES Marlin Assistant Manager , il giorno 26 giu 2023
Thank you for your feedback. Please accept my apologies for the experience you had with us. As I would like to have more detailed feedback from you, may I please ask you to contact us.Looking forward to your response.

4/10 Scarso

Viaggiatore verificato

Viaggio con la famiglia
Non mi è piaciuto: Comfort della camera
Soggiorno di 2 notti a giugno 2023
Risposta di Miguel Pita, il giorno 16 giu 2023
Dear guest,Thank you for giving us a score of 4* out of 5*. I am happy you enjoyed your stay and we look forward to welcoming you back in the near future.Kind regards,Miguel Pita

2/10 Terribile

Craig

Soggiorno di 2 notti a giugno 2023
Risposta di Miguel Pita, il giorno 15 giu 2023
Dear Craig,Thank you for reviewing your stay. I have noticed you gave us a low score. I am not sure what the issue was but if you would like to provide more details we will look into it.Kind regards,Miguel Pita

10/10 Eccellente

Rodrigo, jacksonville

Viaggio con la famiglia
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Our stay was fabulous, location a plus, very quiet neighborhood, tesco market next door for our supplies, Tube station Borough. Only cons was no Ac in our room
Soggiorno di 3 notti a giugno 2023
Risposta di Miguel Pita, il giorno 15 giu 2023
Dear Rodrigo,Thank you for taking your time to give us your feedback. I am very happy that you enjoy your stay and the neighbourhood.We look forward to welcoming you back in the near future.Kind regards,Miguel Pita