Salottino della hall

Recensioni per Royal Garden Hotel

5 out of 5
Royal Garden Hotel
2-24 Kensington High Street, London, England

Recensioni

9,0

Meraviglioso

Valutazione di 10 - Eccellente. 796 su 1163 recensioni" "
Valutazione di 8 - Buono. 223 su 1163 recensioni" "
Valutazione di 6 - Soddisfacente. 81 su 1163 recensioni" "
Valutazione di 4 - Scarso. 37 su 1163 recensioni" "
Valutazione di 2 - Terribile. 26 su 1163 recensioni" "

9,6/10

Pulizia

9,2/10

Personale e servizio

8,8/10

Servizi

9,0/10

Condizioni e dotazioni della struttura

8,8/10

Ecosostenibilità

Recensioni

8/10 Buono

Lorenzo

Viaggio con famiglia e bambini piccoli, Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi
the room was cold at first and the air conditioning system didn't work. the staff was very nice and above all the breakfast was magnificent
Soggiorno di 3 notti a marzo 2024
Risposta di Ovini- Guest Service Agent, il giorno 25 mar 2024
Dear Lorenzo,Thank you for taking the time to leave us a positive review. We are delighted to hear that you had an enjoyable experience during your stay at the Royal Garden Hotel in London. We apologize for the initial discomfort caused by the cold room and malfunctioning air conditioning. Our team is grateful for your kind words regarding their service and delighted that you enjoyed our magnificent breakfast. Your feedback is crucial, and we're committed to addressing the air conditioning issue promptly. We hope to have the opportunity to welcome you back for a more comfortable stay!Kind regards,

10/10 Eccellente

ANGELO

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Fantastico
Hotel di fatto nel parco più grande di Londra, camera con parquet, letto comodissimo, acqua tè e caffè oltre dei biscotti a disposizione. Io avevo una camera meravigliosa al 7° piano con vista parco spettacolare. Staff molto gentile, il manager Andrea merita un plauso per l'attenzione che da alla clientela. La posizione è ottima zona tranquilla e con tutti i servizi. La distanza tra Heathrow e London city in metropolitana è la medesima circa 55 minuti.
Soggiorno di 1 notte a maggio 2023
Risposta di Izel, il giorno 23 mag 2023
Dear Angelo, Thank you for your well detailed review. The team will be delighted that you had such a fabulous stay and highlighted the great service from team members specially andrea. We hope to see you very soon. Warm regards, Izel

10/10 Eccellente

Andra Elena

Soggiorno di 5 notti ad aprile 2023
Risposta di Ben Howlett, il giorno 29 apr 2023
Thank you for your kind response, we are overjoyed you enjoyed your stay, and we hope to welcome you back to the Royal Garden Hotel very soon!

10/10 Eccellente

Edoardo Maria

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Soggiorno di 2 notti ad aprile 2023
Risposta di David, il giorno 17 mag 2023
Dear Ricardo, thank you for your great review. We're delighted you enjoyed your stay with us and had a wonderful experience in our hotel. Kind reagards, David

10/10 Eccellente

Luigi

Soggiorno di 4 notti ad aprile 2023
Risposta di Vladimir, il giorno 11 apr 2023
Dear Luigi, Thank you so much for your great comment! We are happy to learn that you have a great stay and hope to welcome you back in the near future.

8/10 Buono

Giuseppe

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Essenziale...centrale
Soggiorno di 3 notti a marzo 2023
Risposta di Vladimir, il giorno 13 apr 2023
Dear Giuseppe, Thank you so much for your great feedback. We are looking forward to welcome you back.

8/10 Buono

Roberto

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Soggiorno di 3 notti a novembre 2022

10/10 Eccellente

alessandro

Viaggio con la famiglia
Soggiorno di 2 notti a ottobre 2022
Risposta di Debra, il giorno 24 ott 2022
Dear Alessandro,Thank you for your 10/10 rating following your recent stay with us.Please come back and see us again soon and, in the meantime, we would really appreciate if you would recommend us to your friends and family.Kind regards,Debra

10/10 Eccellente

Emanuele

Soggiorno di 2 notti a ottobre 2022

10/10 Eccellente

Lejla, Chicago

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great location! Clean hotel
Soggiorno di 1 notte a maggio 2024
Risposta di Amy, il giorno 23 mag 2024
Dear Lejla,Thank you for your wonderful feedback and for rating us 5/5! We're thrilled to hear that you enjoyed our great location and found the hotel clean.We look forward to welcoming you back for another fantastic stay.Warm Regards,

10/10 Eccellente

Mordechai, MALIBU

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Had a great time service great, allow me to get a room right when I arrived from the Airport early AM, the only issue is that the room probably was smoking room and without Air condition might be bad and I don't smoke also the view for the suite I use was not good at all
Soggiorno di 1 notte a maggio 2024

10/10 Eccellente

Narinder

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Had a lovely stay at Royal Garden Hotel. Room was fantastic with high standard of cleanliness. Had a great view of Hyde park and Kensington Gardens from the room. Staff were excellent.
Soggiorno di 1 notte a maggio 2024
Risposta di Ovini - Guest Service Agent , il giorno 21 mag 2024
Dear Narinder, Thank you for taking the time to leave us a positive review. We are thrilled to hear that you had a lovely stay at the Royal Garden Hotel. It’s great to know that you found your room fantastic and appreciated the high standard of cleanliness. We are also delighted that you enjoyed the beautiful view of Hyde Park and Kensington Gardens from your room.Your kind words about our staff are very much appreciated, and we will be sure to pass along your compliments to the team. We look forward to welcoming you back for another exceptional stay.Kind regards,

10/10 Eccellente

Sarah

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The view of the park was amazing
Soggiorno di 2 notti a maggio 2024
Risposta di Ovini - Guest Service Agent , il giorno 20 mag 2024
Dear Sarah, Thank you for taking the time to leave us such a positive review. We are delighted to hear that you had an enjoyable experience during your stay at the Royal Garden Hotel in London.We are thrilled that you loved the amazing view of the park. Your kind words are greatly appreciated, and we are glad this aspect added to your overall experience.If there is anything we can do to make your next stay even more memorable, please don't hesitate to let us know. We look forward to welcoming you back for another fantastic stay!Thank you

10/10 Eccellente

helen

Viaggio di coppia
Mi è piaciuto: Servizi
Good location clean and comfy friendly staff good value
Soggiorno di 1 notte a marzo 2024
Risposta di Ovini - Guest Service Agent , il giorno 20 mag 2024
Dear Helen, Thank you for your wonderful review! We are delighted to hear that you enjoyed our convenient location, clean and comfortable accommodations, friendly staff, and good value. Your positive feedback is greatly appreciated and motivates us to continue providing excellent service.If there's anything we can do to make your next stay even more memorable, please don't hesitate to let us know. We look forward to welcoming you back for another great stay!Thank you,

8/10 Buono

Rakan

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Could’ve been better
Soggiorno di 4 notti a maggio 2024
Risposta di Ovini - Guest Service Agent , il giorno 19 mag 2024
Dear Rakan,Thank you for taking the time to leave us a positive review. We are delighted to hear that you had an enjoyable experience during your stay at the Royal Garden Hotel in London.We are looking forward to welcoming you back for another wonderful stay!Kind regards,

10/10 Eccellente

Carolina

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Awesome team and really nice and spacious rooms
Soggiorno di 6 notti a maggio 2024
Risposta di Amy, il giorno 20 mag 2024
Dear Carolina, Thank you for taking the time to leave such a lovely review! Our team will be more than thrilled to hear you enjoyed their services. We look forward to welcoming you back in the near future!

10/10 Eccellente

Linda

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great location with easy access to everything. Staff was very helpful and knowledgeable. Great place to stay.
Soggiorno di 4 notti a maggio 2024
Risposta di vilma, il giorno 16 mag 2024
Dear Ms Linda,Thank you for taking the time to leave us a very nice review and for staying with us. We appreciate your feedback.Kind regards,Vilma

6/10 Soddisfacente

Stephanie

Viaggio di lavoro
Mi è piaciuto: Personale e servizio e servizi
Non mi è piaciuto: Pulizia
Great location.
Soggiorno di 2 notti a maggio 2024
Risposta di David, il giorno 12 mag 2024
Dear Stephanie, thank you for your feedback, and we look forward to the opportunity to serve you better in the future. Warm regards, David. Royal Garden Hotel – London

6/10 Soddisfacente

Takanari

英語がうまく話せなくて少しバカにされました。 それ以外は良かったです
Soggiorno di 2 notti a maggio 2024
Risposta di David, il giorno 12 mag 2024
Dear Takanari, thank you for your review. I'm deeply sorry for the issues you faced during your stay. If you'd like to discuss this further, please reach out to me directly at reception@royalgardenhotel.co.uk. Thank you for your feedback. Sincerely, David. Royal Garden Hotel – London.

10/10 Eccellente

LEO P.J.

Viaggio di gruppo, Viaggio di coppia
Mi è piaciuto: Servizi e condizioni e dotazioni della struttura
The staff were amazing - from check in to the conceirge to the door men all were exceptional. We loved the piano bar and the restaurant staff and food was top notch! The 9th floor bar had amazing views and cocktails! The room was checked throughout the day as requested for garbage removal and towels and bed turndown. We would highly recommend this hotel.
Soggiorno di 7 notti a maggio 2024
Risposta di Vilma, il giorno 10 mag 2024
Dear Leo,Thank you for taking the time in sharing your good experienced and for staying with us. We are looking forward for your next stay.Kind regards,Vilma

10/10 Eccellente

Neela

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The Hotel was very clean and the staff were extremely friendly and accommodating. They even advised us that the rooms would be refurbished soon, nonetheless they were spacious and really comfortable!
Soggiorno di 1 notte a maggio 2024
Risposta di David, il giorno 8 mag 2024
Dear Neela, thank you so much for your kind words and for choosing to stay at the Royal Garden. We're especially pleased that you enjoyed the service provided by our staff. We can't wait to host you again on your next visit. Warm regards, David. Royal Garden Hotel – London

8/10 Buono

John

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
A few things were annoying-shampoo & conditioner bottles were impossible to open on 2 mornings. I finally succeeded by immersing them in a cup of boiling water! And paying £4 for a bowl of porridge with blueberries is impossible to understand when the other cereals are included in the breakfast menu!
Soggiorno di 3 notti ad aprile 2024
Risposta di David, il giorno 7 mag 2024
Dear John, thank you for taking the time to leave us a positive review. I want to extend my sincere apologies for the challenges you encountered during your stay. We take your feedback seriously and are committed to addressing the issues you encountered during your stay at the Royal Garden Hotel in London. Kind regards, David

10/10 Eccellente

Bernward Maria Norbert

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio, servizi, condizioni e dotazioni della struttura
Very kind and helpful staff, very good location next to Hydepark.
Soggiorno di 6 notti ad aprile 2024
Risposta di Ovini - Guest Service Agent , il giorno 3 mag 2024
Dear Ms Norbert,Thank you for taking the time to share your feedback with us. We are delighted to hear that you found our staff to be very kind and helpful, and that you enjoyed our prime location next to Hyde Park.At the Royal Garden Hotel, we strive to provide exceptional service and ensure that our guests have a memorable experience. Your kind words serve as encouragement for our team to continue delivering the highest standards of hospitality.We look forward to welcoming you back on your next visit and exceeding your expectations once again.Kind regards,

10/10 Eccellente

Lisa

Soggiorno di 1 notte a maggio 2024
Risposta di Vilma, il giorno 23 mag 2024
Dear Lisa,Thank you for taking the time for leaving us a good reviews and for staying with us. We are happy to welcoming you back for your next stay.Kind regards,Vilma

10/10 Eccellente

Ping, Redmond

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Good overall
Soggiorno di 1 notte ad aprile 2024
Risposta di Vilma, il giorno 2 mag 2024
Dear Ping,Thank you for staying with us. We appreciate your feedback.Kind regards,Vilma

8/10 Buono

Nicky, Brooklyn

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Soggiorno di 1 notte ad aprile 2024
Risposta di Vilma, il giorno 22 mag 2024
Dear Nicky,Thank you for taking time for leaving us a good review and for staying with us. We appreciate your feedback.Kind regards,Vilma

10/10 Eccellente

LILIANA

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
My stay at the Royal Palace Hotel was nothing short of wonderful. Situated in a prime and unique location, the hotel boasts not only stunning views but also impeccable service that truly sets it apart. From the moment we arrived, the kindness of the staff and the level of service they provided were exceptional. Despite our flight arriving earlier, the reception staff graciously held our luggage while we ventured out to grab a bite to eat. Upon our return, although our room wasn't ready, they promptly upgraded us to a larger suite overlooking Hyde Park at no extra cost. This gesture, especially considering how exhausted and jet-lagged we were, was incredibly appreciated and set the tone for the rest of our stay. The suite itself was a masterpiece, recently renovated and exuding elegance at every corner. But the real highlight was undoubtedly the view – waking up each day to the picturesque scenery of Hyde Park was simply magical. Every morning, we indulged in breakfast at Origin, where food was varied and delicious, and service was phenomenal. I must give a special mention to Marina, whose exceptional attention to my family at the table made our mornings even brighter. However, it's important to note that every staff member we encountered was equally kind and warm, making us feel truly welcomed and cared for. Needless to say, the Royal Palace Hotel has secured its place at the top of my list for future London adventures. I wholeheartedly recommend it to travelers.
Risposta di David, il giorno 11 mag 2024
Dear Liliana, Thank you for your feedback. It sounds like the Royal Garden Hotel truly exceeded your expectations in every aspect! From the attentive staff to the delightful dining experiences and breathtaking views from your room, it seems like every detail was carefully attended to. It's wonderful to hear that the staff were attentive to your requests for room maintenance and turndown service, ensuring your comfort throughout your stay. Thank you for sharing your recommendation! It's clear that the Royal Garden Hotel is a standout choice for travelers seeking luxury, exceptional service, and memorable experiences in London. Warm regards, David

10/10 Eccellente

Gretchen, Wayne

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great location next to Kensington Park. Clean and elegant
Soggiorno di 1 notte a marzo 2024
Risposta di Ovini - Guest Service Agent , il giorno 1 mag 2024
Dear Gretchen,Thank you for taking the time to leave us a positive review. We are thrilled to hear that you enjoyed our prime location next to Kensington Park and that you found our accommodations to be clean and elegant. It's always our goal to provide a comfortable and memorable experience for our guests, and we are delighted that we hit the mark for you. We hope to welcome you back for another wonderful stay in the future!Kind Regards

10/10 Eccellente

Galit

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
We would be happy to stay there again. Great location and view of Kensington Park.
Soggiorno di 2 notti ad aprile 2024
Risposta di Aleena, il giorno 29 apr 2024
Dear Galit,Thank you for taking the time to leave us a positive review. We are delighted to hear that you enjoyed the convenience of our location and the views during your stay at the Royal Garden Hotel.We are looking forward to welcoming you back for another lovely stay!Guest Service AgentAleenaGuest Service Agent

10/10 Eccellente

Leo

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Excellent property. Enjoyed my time
Soggiorno di 3 notti ad aprile 2024
Risposta di Aleena, il giorno 27 apr 2024
Dear Leo,Thank you for your glowing review!We are delighted to hear that you had an enjoyable experience during your stay at the Royal Garden Hotel.We are looking forward to your return stay with us!Royal Garden HotelAleenaGuest Service Agent

2/10 Terribile

Yumi

Soggiorno di 2 notti ad aprile 2024
Risposta di Ovini - Guest Service Agent , il giorno 17 mag 2024
Dear Yumi, Thank you very much for choosing Royal Garden Hotel for your recent trip to Kensington area.We appreciate your feedback and time you have taken to share your thoughts about your stay at our hotel. We are constantly striving to enhance our services, and your insights help us in our efforts to improve. If you would like to share more details about your stay, please do not hesitate to contact us.We are looking forward to welcome you back for a better stay.Kind regards,

10/10 Eccellente

Alisa

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The suite was well worth it, gorgeous views and spacious.
Soggiorno di 3 notti ad aprile 2024
Risposta di Ovini - Guest Service Agent , il giorno 27 apr 2024
Dear Alisa, We're delighted to hear that you found our suite to be worth every penny! It's wonderful to know that you appreciated the gorgeous views and spacious accommodations. We strive to provide an exceptional experience for our guests, and we're thrilled that we succeeded during your stay. Thank you for your kind words, and we look forward to welcoming you back again in the future!Thank you

10/10 Eccellente

Stuart

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Lovely staff and great location. The aircon needs upgrading.
Soggiorno di 1 notte ad aprile 2024
Risposta di Ovini – Guest Service Agent , il giorno 26 apr 2024
Dear Stuart,Thank you for taking the time to leave us a positive review. We are delighted to hear that you had an enjoyable experience during your stay at the Royal Garden Hotel in London. If there's anything specific you loved about your stay that you would like to share, we want to hear more. We are looking forward to welcoming you back for another wonderful stay!Kind regards,

8/10 Buono

Leslie

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Would stay here again
Soggiorno di 3 notti ad aprile 2024
Risposta di Vilma, il giorno 26 apr 2024
Dear Ms. Leslie,Thank you for staying with us. We appreciate your feedback.Kind regards,Vilma

10/10 Eccellente

Alicia

Soggiorno di 2 notti ad aprile 2024
Risposta di David , il giorno 15 mag 2024
Dear Alicia, thank you for taking the time to leave us a positive review. We're thrilled to hear that you had a fantastic experience during your visit. Warm regards, David. Royal Garden Hotel – London

10/10 Eccellente

KEVIN CHARLES

Viaggio di coppia, Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
ATTENDED A FUNCTION FOR THE UKCOA IN THE EVENING - FOOD WAS LUKE WARM - YORKSHIRE PUDDINGS & GRAVY WERE BROUGHT TO THE TABLE 15 MINUTES BEFORE THE MAIN COURSE WAS SERVED SO WERE COLD WHICH SPOILT THE MEAL.
Soggiorno di 1 notte ad aprile 2024
Risposta di David , il giorno 22 apr 2024
Dear Kevin, I want to express our sincere apologies for the concerns you raised in your recent review. Your comments are valuable to us, and we're working on addressing these concerns to ensure a more satisfying experience for our guests. Thank you for your feedback, and we look forward to the opportunity to serve you better in the future. Sincerely, David. Royal Garden Hotel – London

10/10 Eccellente

Nathan

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
This property was nice. It was in a nice area as well and very walkable to the underground. We had a problem with our air conditioning in the room and they were quick to get someone to look at it. They bathrooms were nice and the room was very clean.
Soggiorno di 3 notti ad aprile 2024
Risposta di Aleena, il giorno 22 apr 2024
Dear Nathan,Thank you for taking the time to leave us a positive review. We are delighted to hear that you enjoyed the convenience of our location, room and the clean bathroom during your stay at the Royal Garden Hotel. We are especially pleased to hear that our team was efficiently able to resolve any issues you faced. We will pass your praises to the relevant departments and they will be more than happy to hear your kind words. We are looking forward to your return stay with us!Royal Garden Hotel AleenaGuest Service Agent

8/10 Buono

Tiong Keat

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Very helpful staff. Some little things: Shower stall was too small and door didn’t close effectively TV remote didn’t work. Had it changed and still didn’t work. Eventually got it right. Decor on the common areas was ok, but I freely it could have been better.
Soggiorno di 6 notti ad aprile 2024
Risposta di David, il giorno 22 apr 2024
Dear Tiong, thank you for taking the time to leave us a positive review. We're delighted to hear that you had an enjoyable experience during your stay at the Royal Garden Hotel in London. I want to extend my sincere apologies for the challenges you encountered during your stay. Warm regards, David. Royal Garden Hotel – London.

10/10 Eccellente

Rosalinda

Soggiorno di 3 notti ad aprile 2024
Risposta di David, il giorno 12 mag 2024
Dear Rosalinda, we're absolutely delighted to receive your positive review. We're thrilled to hear that you had a fantastic experience during your visit. Your feedback motivates us to continue delivering top-notch experiences. Warm regards, David. Royal Garden Hotel – London

8/10 Buono

NORMAN

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
I was in a “Superior”” Rooms are very small and shower is smaller. Breakfast is ok
Soggiorno di 7 notti ad aprile 2024
Risposta di David , il giorno 22 apr 2024
Dear Norman, thank you for taking the time to leave us a positive review. We are sorry that the room did not meet your expectations. Thank you for your feedback. Warm regards, David. Royal Garden Hotel – London

10/10 Eccellente

Marcus

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Excellent high quality hotel. Close to everything!!
Soggiorno di 2 notti ad aprile 2024
Risposta di Aleena, il giorno 18 apr 2024
Dear Marcus,Thank you for your glowing review!We are pleased to hear that you enjoyed the convenience of our location during your stay at the Royal Garden Hotel. We are looking forward to welcoming you back for another lovely stay!Royal Garden HotelAleenaGuest Service Agent

10/10 Eccellente

Trond, Stabekk

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Proxy to Hyde Park
Soggiorno di 3 notti ad aprile 2024
Risposta di Aleena, il giorno 18 apr 2024
Dear Trond,Thank you for taking the time to leave a positive review. We are thrilled to hear that you enjoyed the convenience of our location during your stay at the Royal Garden Hotel. We are looking forward to your return stay with us!Royal Garden HotelAleenaGuest Service Agent

6/10 Soddisfacente

Christina

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
The property and rooms are spacious and clean - I had a queen deluxe room and it was very big with lots of mirrors and good lighting. No coffee maker in the room - we stayed at this hotel last year and had one with teas, hot chocolate, coffee and biscuits. Not sure why this room didn't have it. Check in was slow because the hotel had system maintenance or something. Their systems were down. It was slower to check in, but the porter was great and brought our bags up for us which was nice. Parking is onsite and convenient. However, getting into the parking garage is VERY tight. if you're in SUV or a larger car, good luck. The ramp to the underground parking feels like 5 mins to drive down it goes so low. Park at your own risk. It's also very expensive for onsite parking, £45/night. The area is perfectly situated on Kensington High Street and you have access to the tube and amazing restaurants within minutes. We always stay in this area at the end of our England trips every year. Overall, will continue to stay here, but may also explore somewhere that has parking included in the pricing.
Soggiorno di 1 notte ad aprile 2024
Risposta di David, il giorno 16 apr 2024
Dear Cristina, I'm deeply sorry for the issues you faced during your stay. We take your feedback seriously and are committed to addressing the issues you encountered during your stay at the Royal Garden Hotel in London. We hope you'll consider giving us another opportunity to provide you with a much-improved experience. Sincerely, David. Royal Garden Hotel – London

10/10 Eccellente

Randy, La Habra

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Soggiorno di 5 notti a marzo 2024
Risposta di Vilma, il giorno 5 mag 2024
Dear Randy,Thank you for taking your time for giving us an excellent review and for staying with us. We are happy to welcoming you back for your next stay.Kind regards,Vilma

10/10 Eccellente

Elena

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Soggiorno di 4 notti ad aprile 2024
Risposta di Vilma, il giorno 3 mag 2024
Dear Upendra,Thank you for taking the time in giving us an excellent review and for staying with us. We appreciate your feedback.Kind regards,Vilma

8/10 Buono

Meng Kei, Hamilton

Soggiorno di 7 notti a marzo 2024
Risposta di Vilma, il giorno 3 mag 2024
Dear Meng Kei,Thank you for taking the time in giving us an excellent review and for staying with us. We appreciate your feedback.Kind regards,Vilma

10/10 Eccellente

SARAH

Soggiorno di 4 notti ad aprile 2024
Risposta di Vilma, il giorno 3 mag 2024
Dear Sarah,Thank you for taking the time in giving us an excellent review and for staying with us. We appreciate your feedback.Kind regards,Vilma

10/10 Eccellente

Mark

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Staff very friendly, and keen to be helpful, hotel in a nice location and within easy walking distance from underground station. Room we stayed in very nice, clean and well equiped . We would definitely stay here again .
Soggiorno di 2 notti ad aprile 2024
Risposta di vilma, il giorno 11 apr 2024
Dear Mark,Thank you for taking the time in giving us an excellent reviews and for staying with us. We are happy to hear that you received a good service from our staff and you enjoyed the nice location of our hotel. We are looking forward to welcoming you back for your next stay.Kind regards,Vilma

10/10 Eccellente

Janine

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Really pleasant hotel in a great location. Bedrooms pretty large especially by London standards. Very comfy beds and bedding. Friendly and fast check in. Would definitely stay again.
Soggiorno di 1 notte ad aprile 2024
Risposta di Aleena, il giorno 11 apr 2024
Dear Janine,Thank you for your glowing review!We are absolutely delighted to hear that you had a wonderful experience during your stay at the Royal Garden Hotel. We are especially pleased to hear that you enjoyed the convenience of our location, your room and the swift and friendly check-in. We will gladly pass your praises about the bed comfort and the bedding to our housekeeping team and they will be more than happy to hear your kind words.We are looking forward to your return stay with us!Royal Garden HotelAleenaGuest Service Agent

10/10 Eccellente

Margaret

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Fabulous
Soggiorno di 5 notti ad aprile 2024
Risposta di Ovini - Guest Service Agent  , il giorno 9 apr 2024
Dear Margaret,Thank you for taking the time to leave us a positive review. We are delighted to hear that you had an enjoyable experience during your stay at the Royal Garden Hotel in London. If there's anything specific you loved about your stay that you would like to share, we want to hear more.We are looking forward to welcoming you back for another wonderful stay!Kind regards,