On arrival, I was sent into the basement to find my room, but it wasn't there. On going into the room, it was a bit cold. There was no hot water until the evening. I had to transfer water from the bathroom tap into the kettle with a glass. The light switch was not near the bed. There was quite a bit of noise from the road and also I got woken several times through the night by the noise of next-door room. I found that there was poor TV reception on some stations (such as BBC1) and the remote control would not switch the TV off and volume buttons and some other buttons did not respond. The keys provided would not open the main front door and room key (No.18) was not easy to operate. Otherwise, my morning shower was good with soap and gel provided,.and the three staff I met were very nice.