Salottino della hall

Recensioni per The Royale Chulan Hyde Park

2.5 out of 5
The Royale Chulan Hyde Park
23-25 Leinster Square, Westminster, London, England

Recensioni

7,2

Buono

Valutazione di 10 - Eccellente. 70 su 420 recensioni" "
Valutazione di 8 - Buono. 167 su 420 recensioni" "
Valutazione di 6 - Soddisfacente. 124 su 420 recensioni" "
Valutazione di 4 - Scarso. 37 su 420 recensioni" "
Valutazione di 2 - Terribile. 22 su 420 recensioni" "

7,8/10

Pulizia

7,6/10

Personale e servizio

7,4/10

Servizi

6,8/10

Condizioni e dotazioni della struttura

8,0/10

Ecosostenibilità

Recensioni

4/10 Scarso

Viaggiatore verificato

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Struttura scadente e sporca
POSIZIONE: ottima posizione, a 8 min a piedi dalla stazione della Metro di Bayswater sulle linee Circle e District. Quartiere molto bello e caratteristico STRUTTURA: camere piccole, tenute male e sporche, mobili rotti e sporchi, pulizia scarsa. Bagno piccolissimo, difficile pure entrare in doccia. Porta sapone rotto. Abbiamo prenotato questa struttura perché aveva angolo cottura con forno a microonde. Praticamente inutilizzabile, poche stoviglie COLAZIONE: la colazione viene servita una una ex camera da letto modificata in sala colazioni. Locale piccolissimo. Si deve fare a turni e prenotare prima orario perché altrimenti non ci si sta tutti. Colazione nonostante sia chiamata “continentale” è davvero scarsa. Sono disponibili acqua calda per caffè americano o the. Latte solo freddo con cornflakes confezionati. Pane da toast con marmellata e nutella. Attenzione che se si scalda nel tostapane poi ci si brucia le dita per prendere le fette perché manca una pinza. Nel complesso struttura scadente... Non consigliata!
Soggiorno di 3 notti a marzo 2019
Risposta di Anna, il giorno 12 mar 2019
Dear guest , We're sorry that you were unhappy. We'll work hard to fix the issue that you experienced. Thanks for letting us know. Best regards,

2/10 Terribile

Ennio

Non mi è piaciuto: Personale e servizio, condizioni e dotazioni della struttura, comfort della camera
Esperienza negativa al 100% mi hanno dato una stanza piccolissima vicino ai motori dell’ari Condizionata che tutta la notte erano in funzione di conseguenza non ho dormito per niente ed in aggiunta ho dovuto pagare il parcheggio il quale nel vostro sito lo portava come incluso assolutamente negativo
Soggiorno di 2 notti a novembre 2018
Risposta di Reservations department, il giorno 10 dic 2018
Dear guest , We're sorry that you were unhappy. We'll work hard to fix the issue that you experienced. Thanks for letting us know. Best regards,

4/10 Scarso

Viaggiatore verificato

Non mi è piaciuto: Condizioni e dotazioni della struttura e comfort della camera
Il quartiere è molto carino, ma per quanto riguarda l’hotel, le stanze sono troppo piccole. Ho dormito in una tripla ed eravamo sotto terra, la camera ghiacciata e i materassi improponibili. Fortunatamente, almeno il personale era gentile..
Soggiorno di 3 notti a settembre 2018

6/10 Soddisfacente

Manlio

Non mi è piaciuto: Comfort della camera
Il bagno più piccolo al mondo
In viaggio per congresso L’hotel ha un’ottina Posizione Il personale è molto gentile Le camere sono piccolissime ed il bagno ai limiti del potersi muovere La colazione costa poco ma da anche poco (dimenticate la colazione all’inglese) Camere pulite ma la moquette andrebbe cambiata Nell’insieme il prezzo è allineato con i prezzi londinesi quindi troppo alto
Risposta di Reservations department, il giorno 16 mag 2018
Dear Guest, Thank you for your feedback. We apologies for the inconvenience. We take all our guest comments seriously to improve and provide the best services. Kind regards.

6/10 Soddisfacente

Alessio

Soggiorno di 4 notti a dicembre 2017
Risposta di Spiros, il giorno 8 gen 2018
Dear Guest, Thank you for sharing your comments which are very important for us to improve our services. We hope that you had a comfortable and pleasant stay with us and we look forward to have you back in the future.

6/10 Soddisfacente

Viaggiatore verificato

Mi è piaciuto: Personale e servizio
per gli standard londinesi molto buono, per gli standard italiani molto male
Soggiorno di 3 notti a novembre 2017
Risposta di Anna, il giorno 29 nov 2017
Dear Guest, Thank you for your feedback. We apologies for the inconvenience. We take all our guest comments seriously to improve and provide the best services. Kind regards.

8/10 Buono

pab, milano

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
PIACEVOLE SOGGIORNO
Confortevole, pulito, accogliente, staff gentile. Situato in zona tranquilla, ben servita da mezzi pubblici, ma vicina a numerosi ristoranti per tutti i gusti e tasche. Giusto rapporto qualità-prezzo. Entrata non adatta a portatori di handicap.
edificio hotel
entrata hotel
camera
Risposta di Anna, il giorno 15 mag 2017
Dear Guest, Thanks for taking time to post your feedback we really appreciate it. Guest comments are incredibly important for us to improve our services. We hope to welcome you back soon. Best wishes. Reservation team

6/10 Soddisfacente

Lucia , milano

Non mi è piaciuto: Condizioni e dotazioni della struttura e comfort della camera
Ottima posizione
Tutto bene tranne il rumore, attenti alla stanza 108, offerta a costo conveniente ma posizionata proprio sopra i motori del condizionatore in funzione tutta la notte.
Risposta di Anna, il giorno 20 mar 2017
Dear Lucia, Thank you for your feedback. We apologies for the inconvenience. We take all our guest comments seriously to improve and provide the best services. Kind regards. Reservations department

10/10 Eccellente

luca

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Bayswater
Hotel in posizione comoda,staff cordiale e disponibile..

6/10 Soddisfacente

cinzia, milano

grazioso
a 5 minui dalla metro gialla. grazioso pulito e caldo

8/10 Buono

Chelsea

Viaggio con la famiglia
Great staff. Lovely neighbourhood… room is smaller but did the trick.
Soggiorno di 4 notti ad aprile 2024
Risposta di Ana-Maria Royale Chulan Hyde Park Hotel Team., il giorno 26 apr 2024
Dear Chelsea,Thank you for your review! We're thrilled to hear that you had a positive experience with our staff and enjoyed the charm of our neighborhood. While our rooms may be on the smaller side, we're glad to hear that it still met your needs. We appreciate your feedback and hope to have the pleasure of welcoming you back for another enjoyable stay in the future! If there's anything specific you'd like us to consider for your next visit, please feel free to let us know. Kind regards

10/10 Eccellente

Liza

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a gennaio 2024
Risposta di Anna., il giorno 23 gen 2024
Dear Liza,Thank you so much for taking the time to leave us a 5 out of 5 score! We're thrilled to hear that you had a positive experience during your stay. Your feedback means a lot to us, and we're grateful for your support.We hope to have the pleasure of welcoming you back in the future. Regards,

10/10 Eccellente

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Value for Money
A hotel in an excellent location for a reasonable price. 2 negative things: thin walls (take earplugs) and hard beds Apart from this it was an awesome base camp to explore the usual London touristy things.
Soggiorno di 3 notti a gennaio 2024
Risposta di Anna., il giorno 23 gen 2024
Dear Guest,Thank you for sharing your feedback! We're delighted to hear that you found our hotel to be in an excellent location with reasonable pricing, making it a great base for exploring London's attractions. We apologize for the inconvenience caused by thin walls and the firmness of the beds. Your feedback is valuable, and we'll certainly take it into consideration as we strive to enhance our guests' experience. We appreciate your understanding and hope to welcome you back for another enjoyable stay in the future. Regards,

6/10 Soddisfacente

Aina

Mi è piaciuto: Pulizia e personale e servizio
Renholdet var bra. Hyggelig betjening. Veldig lytt mellom rommene!!! Kunne høre når naboen fikk sms… Veldig mye støy i dører og smelling mrd dører og støy i gangene.
Soggiorno di 3 notti a dicembre 2023
Risposta di Ana-Maria., il giorno 5 gen 2024
Dear Aina,Thank you for taking the time to share your feedback with us. We appreciate your positive comments about the cleanliness and the pleasant service you experienced during your stay.We sincerely apologize for any inconvenience caused by the noise disturbances you encountered. We understand the importance of a peaceful and restful environment for our guests, and we regret that we fell short in providing that during your stay. Your concerns regarding noise in the rooms, doors slamming, and corridor disturbances have been noted, and we will address these issues with our team to implement necessary measures for improvement. Thank you for choosing us, and we look forward to the possibility of welcoming you back for a much-improved experience.Best regards,

8/10 Buono

Charlotte

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Great for a short stay
The hotel is in a perfect location - 5 minutes from the circle line and just a little further for a central line tube. There is parking at the hotel and nearby. The hotel is very clean. We had a luxury room on the second floor which a very spacious and has a small kitchenette etc. however the bathroom is extremely small and the room is extremely warm, even in the middle of November. We needed the fan on and the window open to sleep comfortably.
Soggiorno di 1 notte a novembre 2023
Risposta di Alex, il giorno 5 dic 2023
Thank you for choosing to stay with us and for sharing your thoughts. We're pleased to hear you enjoyed our convenient location and the cleanliness of our hotel. Your feedback about the room temperature and bathroom size is appreciated, and we'll use it to make necessary adjustments for a better experience. We hope to welcome you back for an even better stay in the future.

10/10 Eccellente

Viaggiatore verificato

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
快適な滞在でした
総じて、とても快適な時間を過ごすことができました。 キッチンにはレンジ、冷蔵庫に加えて食器と鍋が揃っており簡易な料理をするのに十分でしょう。 清掃は毎日とても丁寧にされてました。 また、寒い日に予め暖房をつけてくださっていて感動しました。 トイレとシャワールームが狭い点は気にする人がいるかもしれません。シャンプー、ボディソープは兼用のものが備え付けられています。 Wi-Fiは繋がりにくいこともありましたが、問題ありません。
Soggiorno di 15 notti a ottobre 2023
Risposta di Anna., il giorno 6 nov 2023
Dear guest,Thank you for sharing your feedback about your recent stay with us. We're delighted to hear that you had a very pleasant time at our establishment. It's great to know that the kitchen facilities, equipped with a microwave, refrigerator, tableware, and pots, met your needs for preparing simple meals. Our dedicated cleaning team takes pride in their work, and we're pleased that you noticed their meticulous efforts.We appreciate your understanding regarding the smaller size of the toilet and shower room. Guest comfort is important to us, and we provide both shampoo and body soap for your convenience. We apologize for any occasional Wi-Fi connectivity issues and are actively working to improve this aspect of our service. Your feedback is invaluable to us, and we look forward to seeing you again in the future. Warm regards,

10/10 Eccellente

Randi Viken

Soggiorno di 2 notti a ottobre 2023
Risposta di Anna, il giorno 6 nov 2023
Dear Randi,We want to express our gratitude for your excellent 10 out of 10 rating for our hotel. We are thrilled to hear that your recent trip to London was fantastic, and we are equally delighted that your stay at our hotel left a positive impression. If your future plans lead you back to London, it would be our pleasure to welcome you as a returning guest. Warmest regards,

8/10 Buono

Marianne

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Fantastisk beliggenhed og skønt personale
En fantastisk beliggenhed kun et stenkast fra Kensington Park, butikker, caféer, restauranter, undergrund og busser mm. Utrolig venligt personale og rengøring helt i top. Knirkende gulv var det eneste negative - og det kan man jo leve med. Kan kun anbefale hotellet.
Soggiorno di 4 notti a ottobre 2023
Risposta di Anna., il giorno 6 nov 2023
Dear Marianne,Thank you for taking the time to share your feedback with us. We're thrilled to hear that you enjoyed our fantastic location, which is conveniently close to Kensington Park, shops, cafes, restaurants, and public transportation. We're also delighted that you found our staff to be incredibly friendly and our cleaning services top-notch. We appreciate your understanding about the creaking floor, and we're continuously working to improve our facilities. Your recommendation means a lot to us, and we look forward to welcoming you back in the future. Warm regards,

10/10 Eccellente

Lee

Soggiorno di 1 notte a ottobre 2023
Risposta di Anna, il giorno 6 nov 2023
Dear Lee,We want to express our gratitude for your excellent 10 out of 10 rating for our hotel. We are thrilled to hear that your recent trip to London was fantastic, and we are equally delighted that your stay at our hotel left a positive impression. If your future plans lead you back to London, it would be our pleasure to welcome you as a returning guest.Warmest regards,

8/10 Buono

Eakkrita

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Best location, Easy going, Dining and Cafe nearby , especially your staff name’s Freshja (can’t remember his name) I love his friendly and always great support. Eakkrita Kaewpoolsri, Thailand
Soggiorno di 2 notti a settembre 2023
Risposta di Anna, il giorno 6 nov 2023
Dear Eakkrita,Thank you for your fantastic feedback! We're delighted to hear that you found our location to be the best and appreciated the easy going atmosphere. We also take pride in our proximity to dining and cafes to make your stay more enjoyable.We believe you may be referring to our staff member, Fedja, whose name you mentioned. We're thrilled that Fedja provided you with friendly and great support during your stay. We'll make sure to pass along your kind words to him.We look forward to welcoming you back to our establishment in the future. Best regards,

10/10 Eccellente

JASON

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Good based to sleep well experiencing London
The hotel was clean and bed made daily, the mattress was harder then my girlfriend would have like but individual preference. The location is amazing and it’s a very nice looking building idea for those that want a good bed to sleep in a night but are planning to see London
Soggiorno di 2 notti a settembre 2023
Risposta di Fedja, il giorno 28 set 2023
Dear JasonThank you for taking the time to share your thoughts on your recent stay. We're delighted to hear you found our hotel clean, with daily bed-making. We understand that mattress firmness can be a matter of personal preference. It's great that you enjoyed our prime location and the aesthetic of our building. We hope you had a wonderful time exploring London and look forward to welcoming you back when you return to the city.

8/10 Buono

David, BIRMINGHAM

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a settembre 2023
Risposta di A, il giorno 6 nov 2023
Thank you for your score!

6/10 Soddisfacente

Viaggiatore verificato

Viaggio di gruppo
Mi è piaciuto: Personale e servizio
I know London's a challenge but this room was small. It was front ground floor and loud with street noise. Bathroom fan didn't work and the door had to be forced shut. There was no AC and no fan, but we were able to open the window for some breeze at night. Staff were friendly.
Soggiorno di 2 notti a settembre 2023
Risposta di saakiya, il giorno 22 set 2023
Thank you for your feedback. We appreciate your understanding of the room's size and the street noise. Apologies for the maintenance issues; we'll address them promptly. We're glad you found our staff friendly and hope you had an enjoyable stay overall. saakiya

10/10 Eccellente

Shoeib Reza

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great place and within easy reach of tube
Soggiorno di 7 notti ad agosto 2023
Risposta di saakiya, il giorno 7 set 2023
Dear Shoeib,Thank you for your positive review! We're thrilled to hear that you had a great experience during your stay with us and that you found our location convenient and easily accessible to the tube. We hope to welcome you back again soon for another fantastic stay. Safe travels!Saakia,

10/10 Eccellente

ALAN

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Clean and tidy. Staff were very helpful and welcoming. Could use some blackout curtains in the room though that's my only grumble.
Soggiorno di 1 notte ad agosto 2023
Risposta di saakiya, il giorno 3 set 2023
Dear Alan,Thank you for taking the time to share your feedback with us. We're delighted to hear that you found our hotel clean and tidy and that our staff were helpful and welcoming. Your suggestion about blackout curtains is appreciated, and we'll certainly consider it for future improvements.We look forward to welcoming you back in the future.Best regards, Saakiya

6/10 Soddisfacente

Richard

Viaggio con la famiglia
Non mi è piaciuto: Personale e servizio e comfort della camera
At check in they tried to charge me but I had already paid in advance. En suite was tiny , very difficult to use , shower tray kept over filling quickly so had to keep stopping shower . Tv reception was awful programs kept stopping with bad signal. No lamps so bright or dark. I thing inbetween. Otherwise was ok ..
Soggiorno di 1 notte a luglio 2023
Risposta di Ana Maria., il giorno 24 lug 2023
Dear Richard,Thank you for taking the time to share your feedback with us. We apologize for any inconvenience you experienced during your stay. Regarding the check-in issue, we are sorry for the confusion. Our team should have cross-checked the payment status before attempting to charge you. We will address this with our front desk staff to avoid similar incidents in the future. We appreciate your feedback about the en suite bathroom. We understand the importance of a comfortable and functional bathroom, and we will look into the issue with the shower tray to ensure a smoother experience for our guests. Additionally, we apologize for the poor TV reception. We will investigate the signal issue and work on improving it to enhance our guests' entertainment experience. We take your comment about the lighting into consideration. We will assess the lighting in the rooms to find a balance between bright and dim, ensuring our guests' comfort. Despite the mentioned inconveniences, we are pleased to know that your overall stay was satisfactory. We hope that you were able to enjoy the other aspects of your visit. Thank you for choosing our hotel, and we hope to have the opportunity to welcome you back for an improved stay in the future. Best regards, Ana Maria.

8/10 Buono

Christine

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Excellent staff and location
Soggiorno di 2 notti a giugno 2023
Risposta di Anna, il giorno 2 lug 2023
Dear Christine,Thank you for spending your time to write us your feedback regarding your recent stay to our hotel.We are really happy to learn that our staff and the hotel location impressed you the most! I hope you had a pleasant stay at our hotel and whenever your plans bring you back in the area, it will be our pleasure to have you as a returning guest. Kind regards

4/10 Scarso

Caroline

Soggiorno di 1 notte a giugno 2023
Risposta di Anna, il giorno 2 lug 2023
Dear Caroline,Thank you for taking time to rate our hotel.I hope you had a pleasant stay and whenever your plans bring you back in the area, it will be our pleasure to have you as a returning guest. Best regards

2/10 Terribile

Nick

Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
I felt I was mis-sold on location and price (Hyde Park Hotel in Bayswater!).
Soggiorno di 1 notte a giugno 2023
Risposta di Anna, il giorno 2 lug 2023
Dear Nick,Thank you for taking time to rate our hotel.I hope you had a pleasant stay. We are deeply apologize for any confusion or inconvenience caused regarding the location and pricing of our hotel. Our oficial name is Royale Chulan Hyde Park Hotel, rather than simply Hyde Park Hotel. The reference to Hyde Park in our name is due to its proximity, as it is only 23 minutes walk from our hotel. We apologize once again and appreciate your understanding. Best regards

2/10 Terribile

Andrew

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Booked and when arrived had no acknowledgement of the booking despite the booking confirmation code :- 72564819427274. I am sure that I would have had a great day and given top notch feedback, but sadly had to deem this experience as payment dispute like ordering something from amazon or e-bay and money is taken from account and you don't receive the product or goods. 😶😶
Soggiorno di 3 notti a maggio 2023
Risposta di Fedja, il giorno 11 giu 2023
Mr Andrew can you explain what happened with all the details, that we can inspect what caused the issue.

10/10 Eccellente

Godehard

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Insbesondere der Mitarbeiter an der Rezeption war bei einem größeren Problem (das nichts mit dem Hotel zu tun hatte) uneingeschränkt hilfsbereit. Auch am CheckIn war nichts auszusetzen. Deshalb die Höchstnote.
Soggiorno di 3 notti a maggio 2023
Risposta di Fedja, il giorno 11 giu 2023
Thank you so much for your kind wordsWe are really glad that you had nice stay with us.We are always here to help in any situation if we can :)

10/10 Eccellente

George H

Soggiorno di 5 notti a maggio 2023
Risposta di Anna, il giorno 2 lug 2023
Dear George,Thank you for taking time to rate our hotel.I hope you had a pleasant stay and whenever your plans bring you back in the area, it will be our pleasure to have you as a returning guest. Best regards

10/10 Eccellente

Terry

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Next to many parks and palaces
Soggiorno di 2 notti a maggio 2023
Risposta di Anna, il giorno 23 mag 2023
Dear Terry,Thank you for spending your time to write us your feedback regarding your recent stay to our hotel.We are really happy to learn that our hotel location impressed you the most! I hope you had a pleasant stay at our hotel and whenever your plans bring you back in the are, it will be our pleasure to have you as a returning guest. Kind regards

8/10 Buono

Sherry, Nassau

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Reception staff was awesome! Made our stay a lot easier by helping get transportation to where we needed to go.Beds were comfortable and the shower pressure was great. The only two issues, no face cloths or ice available.
Soggiorno di 6 notti a maggio 2023
Risposta di Anna, il giorno 23 mag 2023
Dear Sherry,Thank you for taking time to write us your review following your recent stay at our hotel.We are delighted to learn that our receptionists were helpful and made your stay much easier. Thank you for your comments regarding ice and face cloths, we will take them into consideration and we will try our best to bring the necessary improvements for our guest experience. Best regards

8/10 Buono

Michelle

Soggiorno di 5 notti a maggio 2023
Risposta di Anna, il giorno 23 mag 2023
Dear Michelle,Thank you for taking time to rate our hotel.I hope you had a pleasant stay to and whenever your plans bring you back in the area, it will be our pleasure to have you as a returning guest. Best regards

8/10 Buono

Glenn

Soggiorno di 2 notti a maggio 2023
Risposta di Anna, il giorno 23 mag 2023
Dear Glenn,Thank you for taking your time to rate our hotel.I hope you had a pleasant stay and we are looking forward to seeing you in the future. Best regards

8/10 Buono

Bette

Soggiorno di 2 notti a maggio 2023
Risposta di Anna, il giorno 16 mag 2023
Dear Bette,Thank you for taking your time to rate your experience at our hotel.We hope you had a nice stay and we are looking forward to see you in the future.Kind regards

8/10 Buono

Alexander

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 6 notti ad aprile 2023
Risposta di Anna, il giorno 3 mag 2023
Dear Alexander,Thank you for rating us our hotel with 8 / 10 .We hope that you enjoyed your stay at our hotel and we hope to have another opportunity to see you back again in the future. Best regards,

10/10 Eccellente

Hugo

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 3 notti ad aprile 2023
Risposta di Anna, il giorno 6 nov 2023
Dear Hugo,We want to express our gratitude for your excellent 10 out of 10 rating for our hotel. We are thrilled to hear that your recent trip to London was fantastic, and we are equally delighted that your stay at our hotel left a positive impression. If your future plans lead you back to London, it would be our pleasure to welcome you as a returning guest. Warmest regards,

6/10 Soddisfacente

Lisa

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Condizioni e dotazioni della struttura
Lovely staff on reception and great that you can park the car for extra £24 a day. Had a triple room. Bathroom very small. No good if you are on the large side ! Floor in bedroom bit unsteady & uneven. Need a chest of drawers as only wardrobe space. Wasn’t bad for the price
Soggiorno di 2 notti ad aprile 2023
Risposta di Anna, il giorno 3 mag 2023
Dear Lisa,Thank you for your review and we are happy to learn that you find our reception staff lovely and our parking facility handful.We will take into consideration all your comments as it will help us to take correct actions and bring necessary improvements to our customers experience. Kind regards,

4/10 Scarso

Viaggiatore verificato

Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 2 notti ad aprile 2023
Risposta di Anna., il giorno 3 mag 2023
Dear guest,Thank you for your rate. If you have any other comments or concerns please feel free to let us know.Kind regards,

10/10 Eccellente

Emi

Soggiorno di 3 notti ad aprile 2023
Risposta di Anna, il giorno 3 mag 2023
Dear Emi,Thank you so much for rating our hotel with 10/10 .We are really happy to see that you had a nice experience throughout your stay at our hotel. We are looking forward to see you again, whenever your plans bring you back to London! Best regards,

8/10 Buono

Yuet Wah

Soggiorno di 2 notti a marzo 2023
Risposta di Anna, il giorno 3 mag 2023
Dear Yuet Wah,Thank you for rating our hotel. We hope you had a pleasant stay to our hotel and we are looking forward to see you again whenever your plans bring you back to London! Best regards,

10/10 Eccellente

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 3 notti a marzo 2023
Risposta di Anna, il giorno 30 mar 2023
Dear guest, Thank you for taking the time to rate your experience at our hotel. We hope that everything else met your expectations, and we're looking forward to welcoming you back in the future. Best regards.

10/10 Eccellente

Daniel

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Excellent service, cleanliness, location.
Soggiorno di 3 notti a marzo 2023
Risposta di Anna, il giorno 30 mar 2023
Dear Daniel, Thank you for taking the time to write a review. We are glad to hear that you had a positive experience with our staff service and hotel cleanliness. We are looking forward to welcoming you back in the future. Best regards.

10/10 Eccellente

Shawna

Soggiorno di 1 notte a settembre 2022
Risposta di Anna, il giorno 5 ott 2022
Dear Shawna,Thank you for taking time and sharing your wonderful score review. Such a delight to see that your expectations were fulfilled during your stay with us. We look forward to welcoming you back at Royale Chulan Hyde Park Hotel. Best Regards.

10/10 Eccellente

Timothy

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Staff were all extremely helpful and kind. Calm atmosphere. Comfortable with basic needs catered for and generally a nice place to be and come back to!
Soggiorno di 1 notte a maggio 2022
Risposta di Anna, il giorno 13 giu 2022
Dear Timothy, We are sincerely grateful to you for sparing your valuable time in sharing your experience you had during your recent stay with us. It was our pleasure to have you as a guest in our hotel and we hope to have the opportunity to welcome you back. Kind regards, The Royale Chulan Hyde Park Hotel

10/10 Eccellente

agnes

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Séjour prolongé depannant
Sejour de transit étudiante en recherche d appartement pour 1 an. Parfait pour depanner grace a la kitchenette. Personnel tres aimable
Soggiorno di 7 notti a settembre 2021
Risposta di Anna, il giorno 6 dic 2021
Dear Agnes, Thank you for taking your time to share your feedback regarding your stay at our hotel. We are very happy to know that you had a perfect stay, and it was our pleasure to have you as guest in our hotel. Should your plans bring you back in London, it will be lovely to welcome you back! Kind regards and best wishes! Anna

10/10 Eccellente

Harriet

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Good location. Manager Alex and Anna were great
Great hotel in a good location. Parking on site was secure however a lottle expensive, but cheaper than NCPs near by. Hotelnwas clean and bright. Anna the receptionist was very welcoming and Alex the manager was a great guy. I will definitely stay here again. - David and Patrick
Soggiorno di 3 notti ad agosto 2021
Risposta di Anna, il giorno 18 ago 2021
Dear David and Patrick, Thank you for taking a few minutes to leave your review following your visit at our hotel. We are thrilled that you had a great stay at our accommodation. Thank you also for such a nice review about Alex and me. Should your plans bring you back to London it will be our pleasure to welcome you back! Best regards, Anna, Reservation department.

6/10 Soddisfacente

Sandra

Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Soggiorno di 2 notti a febbraio 2020
Risposta di Anna, il giorno 6 mar 2020
Dear Sandra, Thank you for scoring our property following your recent stay. We hope that we have been able to offer you a pleasant stay. Whenever your plans bring you back to London, it will be our pleasure to welcome you to our hotel . Regards .