We were so excited about this trip and wanted a Hotel that would give us the best experience possible. Unfortunately this wasn’t the case. Firstly we tried phoning to confirm car parking but no answer once the automated system had gone through the rigmarole of its basics. 6 times I tried to ring to book dinner on the Saturday night, which was very frustrating, and I couldn’t get through. Even more frustrating was when we arrived and mentioned it I was told, “You don’t need to book, you can just walk in!”
The room itself was small but clean. Not luxurious but hey ho.
The biggest upset came with the cleanliness of the restaurant seating area. Chairs had food bits and sticky patches as if they hadn’t been cleaned for months. The glass displays were thick with dust and also had sticky black bits stuck to the edges. The dirty glass that was supposed to create the illusion of space, actually made us walk up to it to check it wasn’t the style of the decor, we did manage to write please clean me on one of the panels.
Asking for a toilet key from reception was like being back at school!
The heating was set to 26 degrees….. far too hot and no information on how to turn it down.
Coffee and tea facilities were hidden inside one of the cabinets and we had to search for it. The seal from the bathroom to the room doors seal was missing/worn/decayed.
THE FOOD WAS EXCELLENT, front of house at breakfast was a very welcoming man with a warm smile (the only one)