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Recensioni per Treehouse Hotel London

4 out of 5
Treehouse Hotel London
Langham Place, Regent Street, London, England

Recensioni

8,8

Eccellente

Valutazione di 10 - Eccellente. 197 su 304 recensioni" "
Valutazione di 8 - Buono. 57 su 304 recensioni" "
Valutazione di 6 - Soddisfacente. 26 su 304 recensioni" "
Valutazione di 4 - Scarso. 11 su 304 recensioni" "
Valutazione di 2 - Terribile. 13 su 304 recensioni" "

9,6/10

Pulizia

9,2/10

Personale e servizio

9,0/10

Servizi

9,2/10

Condizioni e dotazioni della struttura

9,4/10

Ecosostenibilità

Recensioni

6/10 Soddisfacente

CLAUDIA

Viaggio di lavoro
Mi è piaciuto: Pulizia
HOTEL DISCRETO
HOTEL SENZA UN INGRESSO VERO E PROPRIO SUL LATO STRADA, E' SITUATO NEI PIANI ALTI DI UN PALAZZO (SOTTO CI SONO UFFICI) E SI RAGGIUNGE CON UN ASCENSORE, UNA DELLE DUE CAMERE PRENOTATE ERA MOLTO PICCOLA E IL BAGNO MOLTO FREDDO. NELL'ALTRA CAMERA LA STANZA DA LETTO E IL BAGNO ERANO DIVISI DA UNA VETRATA TRASPARENTE, COPERTA DA UN TENDONE
Soggiorno di 1 notte a febbraio 2020
Risposta di Suzie , il giorno 21 feb 2020
Grazie per aver condiviso la tua opinione

10/10 Eccellente

Laura

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Enjoyed the “nature “ feel
Soggiorno di 2 notti a maggio 2024
Risposta di tatenda , il giorno 21 mag 2024
Thank you Laura, we are glad that you enjoyed every bit of your stay including the "nature". We look forward to welcoming you back +team

10/10 Eccellente

Zachary

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 4 notti a marzo 2024
Risposta di Team Treehouse, il giorno 20 mag 2024
Thank you for your amazing rate Zachary. Hope to see you again soon!

10/10 Eccellente

Annie

Viaggio di coppia, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
We had a brief stay here and it was a convenient location to walking around oxford street. The hotel is cute and quiet and the room has a lot of charm and interesting touches. We got the room with the sit-in area by the window, which was lovely even though we didn't get a chance to sit there. The black out shades are so effective that we had no idea it was 10:30am when we woke up and thought it was still before sunrise! Rainfall showers were so lovely too.
Soggiorno di 2 notti ad aprile 2024
Risposta di Iulia, il giorno 30 apr 2024
Thank you so much for your glowing review, Annie! We're absolutely thrilled to hear that the Treehouse Hotel London was a dreamy heaven for your getaway! It's wonderful to know that the blackout blinds helped you catch some much-needed ZZZs and became a highlight of your stay. Can't wait to welcome you back for more fabulous experiences on your next London visit!

10/10 Eccellente

Aaron

Soggiorno di 3 notti ad aprile 2024
Risposta di Team Treehouse, il giorno 18 mag 2024
Hi Aaron,Thank you for choosing Treehouse London and for taking the time to rate your stay. Hope to see you again soon.

10/10 Eccellente

alison, Monmouth Junction

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
The staff, each and everyone was very very helpful, always had a smile. The restaurants (Medera and the Nest) was exceptional ! Cuisine, flavors, the hostesses, the host ...everything about the hotel was FANTASTIC!!! Room was awesome, great view!
Soggiorno di 4 notti ad aprile 2024
Risposta di Tatenda , il giorno 22 apr 2024
Hi Alison. Thank you for taking the time to leave a feedback following your recent stay with us. We hope to see you again very soon. Team Treehouse

10/10 Eccellente

Katherine

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Perfect location!
Soggiorno di 5 notti ad aprile 2024
Risposta di Iulia, il giorno 2 mag 2024
Thank you so much for your wonderful review, Katherine! We're absolutely thrilled to hear you enjoyed this getaway at our oasis! Can't wait to welcome you back for more fabulous experiences on your next London visit!

10/10 Eccellente

Tara

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Beautiful and unique hotel. Close to shopping, dining, and transportation. All of the staff was very friendly and helpful. Would definitely stay here when we come to London again.
Soggiorno di 4 notti a marzo 2024
Risposta di Alexandros, il giorno 8 apr 2024
Hi Tara! Thank you so much for this amazing review! We are thrilled to see that the team made you feel at home. We can't wait to welcome you back!

10/10 Eccellente

KELLY

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
I loved the look and design of the hotel and how convenient it was to get anywhere in London.
Soggiorno di 3 notti a marzo 2024
Risposta di Iulia, il giorno 31 mar 2024
What a delightful review, thank you, Kelly! We're thrilled to hear you had a wonderful stay with us. Our team takes pride in delivering exceptional experiences, and your kind words truly warm our hearts.We hope to see you again very soon!Treehouse Team xx

10/10 Eccellente

camlin

Soggiorno di 4 notti a marzo 2024
Risposta di Anastasia , il giorno 11 apr 2024
Thank you for your wonderful rating!

10/10 Eccellente

Andrew

Soggiorno di 1 notte a febbraio 2024
Risposta di Iulia, il giorno 18 feb 2024
Hello Andrew, Thank you for taking the time to leave such a wonderful feedback for us. I am happy to see that the team made you feel at home. We look forward to welcoming you back very soon.

10/10 Eccellente

Hazem

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
This is my second time staying at this hotel and it was excellent - especially the staff. At registration, I was graciously greeted by Magdalena, Iulia and Joanos. They answered all my questions are were very friendly. Massive shoutout to Alex and Jackson for helping me out during a time I needed assistance. Excellent staff that are managing this hotel and I will certainly come back to stay. This is my go-to hotel when in London. Mr. Eldine
Soggiorno di 8 notti a febbraio 2024
Risposta di Alexandros, il giorno 12 feb 2024
Hi Hazem,Thank you for taking the time to leave such a wonderful feedback for us. I am happy to see that the team made you feel at home. We look forward to welcoming you back very soon.

10/10 Eccellente

Ella

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Praise!
Only praise to this hotel except for the small detail that there were no umbrellas to borrow by the entrance :) (rainy London) Thank you for all kindness, good service and excellent rooms!
Soggiorno di 3 notti a febbraio 2024
Risposta di Alexandros, il giorno 12 feb 2024
Hi Ella,We can't thank you enough for this amazing review! We are thrilled to see that you had a good time with us. Regarding the umbrellas, we keep some for our guests on the 15th floor by the reception. However, thank you for your feedback and we will keep some downstairs as well in the future. We look forward to welcoming you back very soon.

8/10 Buono

Henrik

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Centralt 5 min gang til Oxford Circus.
Super godt hotel, venligt personale og flot udsigt fra værelserne som alle ligger fra 9-14 etage. Hyggelig restaurant på 15. etage og Rooftop på 16. etage med 360 graders udsigt over hele London. Grundet højden hører man ikke trafikken. Kun 5. min gang til Oxford Circus station og 9 min gang til Bond Street station, så er man dækket ind på de fleste linjer. Alt shopping starter ved Oxford Circus. Og teater distriktet er lige rundt om hjørnet.
Soggiorno di 3 notti a gennaio 2024
Risposta di Iulia, il giorno 29 gen 2024
Thank you for taking the time to leave a review following your recent stay with us, Henrik. We are extremely happy to see that you have enjoyed your stay at our London oasis. We are looking forward to welcoming you back. The Treehouse Family +

10/10 Eccellente

Jonathan

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Amazing hotel
Soggiorno di 4 notti a gennaio 2024
Risposta di Tatenda , il giorno 29 gen 2024
Thank you for taking the time to leave a review following your recent stay with us, Jonathan. We are extremely happy to see that you have enjoyed your stay with us. We are looking forward to welcoming you back. The Treehouse Family +

6/10 Soddisfacente

sara

Mi è piaciuto: Pulizia e personale e servizio
Soggiorno di 2 notti a gennaio 2024
Risposta di Iulia , il giorno 29 gen 2024
Thank you for your feedback, Sara! We will make sure to action accordingly for the future!

10/10 Eccellente

Barbara

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Wonderful decor, delicious restaurants, comfy bed and delightful staff!
Soggiorno di 6 notti a gennaio 2024
Risposta di Anastasia , il giorno 26 gen 2024
Thank you for your wonderful feedback!!

10/10 Eccellente

Lydia

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Dizzying bliss by the BBC
A short two night stay. Key for us was my 80th at old mother is a smoker and we needed a place where she could sit and smoke. The lift system was a bit confusing at first but we soon rolled with it. Fab roof top 360 view smoking zone and if not inclined for heights, there is a very nice sheltered small smoking area in front of the hotel. Breakfast and light menus are fab for restoring the body and extremely comfortable beds for a great night sleep.
Soggiorno di 2 notti a gennaio 2024
Risposta di Anastasia , il giorno 26 gen 2024
Thank you for this wonderful feedback, we cannot wait to have you back!

10/10 Eccellente

Catherine

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Welcome to your home away from home
My flight arrived 2.5 hours late. I ended up at the hotel at midnight. When my taxi pulled up the bell man was already outside to help me with the bags and had them removed while I was paying the taxi. Further, the staff had already, without my asking, upgraded me to a large suite. Upon check in my bags were taken to my room and placed while I was still at the front desk - no one asked for tip. Once in my room I instantly felt at home, very warm and welcoming atmosphere. I stay in a lot of hotels each year, from Ritz Carlton’s to Sheratons; never have I had such an amazing and genuine welcoming. Great city views, friendly staff and impeccable service.
Soggiorno di 2 notti a gennaio 2024
Risposta di Anastasia , il giorno 26 gen 2024
Thank you for this beautiful review Catherine! We really hope you will be back again soon!

10/10 Eccellente

Ruggero

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 2 notti a gennaio 2024
Risposta di Anastasia , il giorno 26 gen 2024
Thank you for your great rating!

10/10 Eccellente

Fredrik

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a dicembre 2023
Risposta di Anastasia , il giorno 26 gen 2024
Thank you for this wonderful rating!

10/10 Eccellente

Marlene

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Everything was good and we felt very safe in this hotel
Soggiorno di 5 notti a dicembre 2023
Risposta di Iulia, il giorno 28 dic 2023
Thank you so much for choosing Treehouse London, Marlene!We are really happy you have had a great experience with us and we can't wait for you to make more special memories with us in the future.Lots of love, Treehouse Team

10/10 Eccellente

Arno

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
What a perfect hideout in a perfect spot. We loved the window couch. Great to hang out and it shapes a lot of space in the room. Lots of seating and storage spots in the room as well. Staff is super friendly and helpful. A continental breakfast would be a nice addition though. Room service was good.
Soggiorno di 4 notti a dicembre 2023
Risposta di Iulia, il giorno 28 dic 2023
Thank you so much for choosing Treehouse London, Arno!We are really happy you have had a great experience with us and we can't wait for you to make more special memories with us in the future.Lots of love, Treehouse Team

10/10 Eccellente

EDWARD

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
.
Soggiorno di 2 notti a dicembre 2023
Risposta di Iulia, il giorno 9 dic 2023
Hi Edward, Thank you for taking the time to leave a review following your recent stay with us. I am happy to see that you have enjoyed your stay with us overall. The Treehouse Family +

6/10 Soddisfacente

Ken

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Non mi è piaciuto: Comfort della camera
Soggiorno di 2 notti a dicembre 2023
Risposta di Iulia, il giorno 9 dic 2023
Hi Ken, Thank you for taking the time to leave a feedback following your recent stay with us. We highly appreciate it and we will look into improving your future visits. Best regards, Iulia

10/10 Eccellente

Jennifer

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Loved the location and the quirk of this special spot…..staff was lovely as well.
Soggiorno di 4 notti a novembre 2023
Risposta di Anastasia , il giorno 28 nov 2023
Thank you so much for this wonderful review! We hope to welcome you back again soon!

10/10 Eccellente

Matthew

Soggiorno di 4 notti a novembre 2023
Risposta di Iulia, il giorno 20 nov 2023
Hi Matthew,Thank you for taking the time to leave such a wonderful feedback for us! We hope to welcome you back very soon.

10/10 Eccellente

Christopher

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
This truly is a unique property. The decor is imaginative and fun and the room very spacious and clean. The hotel is within walking distance of tube stations and if you are an avid walker, many of the main areas and attractions. Definitely consider The Treehouse on your next visit to London!
Soggiorno di 7 notti a ottobre 2023
Risposta di Team Treehouse, il giorno 8 nov 2023
Hi Christopher,Thank you for taking the time to leave such a wonderful feedback for us! We hope to welcome you back very soon.

10/10 Eccellente

Lukasz Jan

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Such a uniquely designed resort. Perfect location. Amazing service. Looking forward to staying again
Soggiorno di 2 notti a settembre 2023
Risposta di Team Treehouse, il giorno 7 nov 2023
Hi Lukasz,Thank you for taking the time to leave a review for us and for your kind words. We hope to see you again very soon!

8/10 Buono

Juliette

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 3 notti a ottobre 2023
Risposta di Team Treehouse, il giorno 31 ott 2023
Thank you for taking the time to leave a review for us ,Juliette!

6/10 Soddisfacente

Simon

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Nice but small room and expensive
There’s lots to like with quirky styling, super comfy bed, spotlessly clean and very friendly team. However, I was shocked at how small the room was and you don’t get a lot for your money in terms of facilities compared to other hotels charging premium rates. The ground floor team were very friendly but they were more like very friendly bouncers rather than a helpful concierge. Everything we asked for - e.g. an umbrella, spare tea bags - had to be obtained from the reception on the top floor which was a real faff. The staff at Madera need some training. They lacked confidence, finesse and one of them was so laid back and casual it was bordering on faulty towers - asked for a menu and he brought the drinks menu not food, asked for water and he forgot, asked for the bill to charge to room and took paper bill off clipboard and chucked pen at table rather than just handing me the bill on the mini clipboard it should have been presented on. Felt very clumsy and amateur. The receptionist to the restaurant was inaudible and meek and seemed flustered handling three people checking in for their reservation. Weak service overshadowed the nice food.
Soggiorno di 2 notti a ottobre 2023
Risposta di Team Treehouse, il giorno 30 ott 2023
Hi Simon!Thank you for taking the time to leave a review. We appreciate your feedback and I will pass it to the relevant department to improve for the future. Best regards,

10/10 Eccellente

Carlos

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
We were given a very small room at first by the night staff, we wondered if it was the same that we paid for because it looked so different from the pictures in Expedia, but they said it was the right category and they could not change us because the hotel was full. We stayed there for that night and were woken by very loud construction work being done right outside our window since 8am. So we decided to go talk to the day shift to see if something could be done. They were so nice and helpful, they changed us right away to a much better, much bigger room (that looked like the one we actually saw on the website) and we did not have problems with the noice for the other 4 nights we stayed there. Thank you so much for that, we really enjoyed the hotel, they turned a potentially very bad experience into a wonderful one.
Soggiorno di 5 notti a ottobre 2023
Risposta di Team Treehouse, il giorno 1 nov 2023
Hi Carlos!Thank you for taking the time to leave such a wonderful feedback for us. I am glad you have enjoyed your stay and we hope to welcome you back soon!

10/10 Eccellente

Carsten

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 3 notti a ottobre 2023
Risposta di Team Treehouse, il giorno 23 ott 2023
Hi Carsten,Thank you so much for taking the time to leave a review and for your amazing rating. We hope to welcome you back very soon.

6/10 Soddisfacente

Claudia

Viaggio di coppia
Mi è piaciuto: Pulizia e personale e servizio
Interesting concept, and beautiful views from the restaurant and roof top bar. A must see. Unfortunately, the noise level is terrible if you are on the floor below the restaurant. Also, the elevator wait is always very long.
Soggiorno di 3 notti a ottobre 2023
Risposta di Team Treehouse, il giorno 21 ott 2023
Hi Claudia,Thank you for taking the time to leave a review for us. We appreciate your feedback and I will pass it to the relevant departments. Thank you again!

6/10 Soddisfacente

Eva

Mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
Nice hotel but not worth the money
Nice hotel but roomy although comfortable was poky & overlooked, so we had to have shutters down all the time. Also, there is construction work going on outside even on a Saturday. Assistance from Reception staff was very hit & miss, some were great but others were totally indifferent
Soggiorno di 2 notti a ottobre 2023
Risposta di Team Treehouse, il giorno 12 ott 2023
Hi Eva,Thank you for taking the time to leave a review for us. I will pass your feedback to higher management. Thank you again!

10/10 Eccellente

Claudio

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 6 notti a settembre 2023
Risposta di Iulia, il giorno 9 ott 2023
Thank you a million times for your glowing feedbackWe can't wait to welcome you back again soon!

10/10 Eccellente

Carol

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 6 notti a settembre 2023
Risposta di Iulia, il giorno 2 ott 2023
Thank you so much for choosing Treehouse Hotel as your home away from home.We are delighted to hear that you have had a lovely stay with us!We absolutely cannot wait to welcome you back again!

2/10 Terribile

jungeun

Soggiorno di 3 notti a settembre 2023
Risposta di Treehouse London, il giorno 3 ott 2023
Hi there, Could we please ask the reason for your score? Thank you!

10/10 Eccellente

Amy

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, comfort della camera
Amazing hotel!
Incredible stay! Will only be staying here when I visit London. They were friendly and accommodating. Hotel was clean and comfortable. Usually with hotels, there’s something I’m unhappy with or grossed out about, but not here. Restaurants are so good and rooftop bar is very cool.
Reception
Reception
View from room
Pine & Gin cocktail
Soggiorno di 3 notti a settembre 2023
Risposta di Iulia, il giorno 1 ott 2023
Wow, thank you a million times for your fantastic review! We're absolutely thrilled that our friendly staff, pristine rooms, and fantastic facilities made your stay delightful.Your appreciation means the world to us, and we look forward to welcoming you back soon!

10/10 Eccellente

Kelly

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 2 notti a settembre 2023
Risposta di Iulia, il giorno 30 set 2023
Thank you for your wonderful feedback :) We hope to welcome you back again soon!

8/10 Buono

Jason

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 3 notti a settembre 2023
Risposta di Anastasia , il giorno 18 set 2023
Thank you for your wonderful rating!

10/10 Eccellente

Anna, Seattle

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
We had a wonderful stay - thanks so much.
Risposta di Anastasia , il giorno 15 set 2023
Thank you so much for your wonderful feedback!

2/10 Terribile

Sally Hopson

Mi è piaciuto: Pulizia
Non mi è piaciuto: Comfort della camera
Not for us!
I think I might be a bit too old to stay here, if you want to sleep at the hotel don’t bother, the rooftop bar is in fact a rooftop nightclub and the bass kept me up til late, we were then woken by staff preparing for breakfast service at 6am Sunday morning moving chairs on the floor above. We also waited an hour for a room service order of a bottle of wine, just an all round disappointment
Soggiorno di 1 notte a settembre 2023
Risposta di Iulia, il giorno 11 set 2023
Thank you for your feedback and we are extremely sorry to hear that you were disappointed with your stay. Please rest assured that your feedback is carefully taken into consideration and we are looking into solving the issues mentioned. Thank you again!

8/10 Buono

Justina

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Good service and nice rooms but some bits missing
The hotel still has scaffolding around when I’ve been told that it’s done. Service overall was amazing, front desk extremely nice and helpful and everyone did a great job. Rooms were really nice. One thing was that I couldn’t find a socket for the hairdryer in the bathroom (looked everywhere) so had to do it by the bed with no mirror which was uncomfortable. There’s no night curtains so the lights from the buildings will be shining through and also if you like to sleep Longer the sun will be 1st thing that wakes you. Also I was woken up by breaking glass sound (even tho I was in the 9th floor) as I think the bins were taken out somewhere outside so it was extremely loud. Overall it’s nice but can have bits that will get to you.
Soggiorno di 1 notte a settembre 2023
Risposta di Iulia, il giorno 11 set 2023
Thank you Justina for your kind words and our deepest apologies for the inconveniences faced during your stay with us. I can guarantee you that all the feedback provided will be considered and actioned upon as guests’ satisfaction is our main priority. We will make sure your next stay will be without fault, even more tremendous and just as personalised :)

10/10 Eccellente

Ben

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great rooftop bar and perfect location near soho
Soggiorno di 2 notti ad agosto 2023
Risposta di Team Treehouse, il giorno 26 ago 2023
Thank you so much for your lovely review!

2/10 Terribile

Jaswant

Mi è piaciuto: Pulizia
Non mi è piaciuto: Personale e servizio e comfort della camera
Poor Customer Service
Unfortunately, I write with disappointment of the experience that my partner and I had at our recent stay at the treehouse in London. We stayed 13/08/23 - 16/8/23. In summary, there was a collective of poor experiences. 14/08/23 - we were woken up at approximately 06:00 from what sounded like breaking bottles and glass, informed the desk (duty manager?) Returned from our day out in the late afternoon and the coffee machine had malfunctioned with water all within the tray. The coffee machine and tray was replaced. 15/08/23 - we were woken up at approximately 08:00 from what sounded like drilling directly beneath us, informed the desk (duty manager?). Thank you the drilling stopped. 16/08/23- we were woken up at approximately 06:00 from what sounded like breaking bottles and glass - informed the desk (duty manager?) he was extremely non-empathetic, rude on the phone, hung the phone up on myself as the guest staying at the hotel. Spoke to him in person, and was very arrogant and rude again. The lift doors appear to not function correctly and can close on you when entering or leaving the lift, the lift doors collided with us getting in and out at least three times in total. Duty manager informed, however, no understanding, no- empathy, poor customer service.
Soggiorno di 3 notti ad agosto 2023
Risposta di Iulia, il giorno 1 set 2023
Thank you for your feedback and we are extremely sorry to hear that you were disappointed with your stay. Please rest assured that your feedback is carefully taken into consideration and we are looking into solving the issues mentioned. Thank you again!

10/10 Eccellente

Viaggiatore verificato

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Super!
staff are very friendly and all facilities are super lovely. View is not very perfect to see all of london, but it is nice when he weather is good. its just like... I will stay whenever I visit London.
Soggiorno di 4 notti a luglio 2023
Risposta di Anastasia , il giorno 8 ago 2023
Thank you so much for this wonderful review! We cannot wait to welcome you back again soon!

8/10 Buono

Ben

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
construction
Soggiorno di 3 notti a luglio 2023
Risposta di Anastasia , il giorno 31 lug 2023
Apologies for this!

10/10 Eccellente

Emily

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
We had the best time at the Treehouse! Highly recommend this hotel. After they experienced a leak, they went above and beyond to provide us with two king rooms instead of the one twin bed room that we booked. Their staff are total professionals, loved our stay! Thank you!
Soggiorno di 4 notti a luglio 2023
Risposta di Tatenda, il giorno 29 lug 2023
Hi Emily,We are incredibly thankful for your thoughtful feedback and we are so grateful for the time you took to provide it. We hope you will visit us again soon and we look forward to seeing you! +

8/10 Buono

David

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
All the staff were amazing. Only negative was the construction noise early in the morning. Otherwise, we loved the location and the hotel.
Soggiorno di 7 notti a luglio 2023
Risposta di Alexandros, il giorno 17 lug 2023
Hi David,Thank you for taking the time to leave a feedback for us. I have noted your comments. We are looking forward to welcoming you back soon.