3 piscine all'aperto, cabine incluse nel prezzo, ombrelloni da piscina
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Recensioni per Sonesta Ocean Point All Inclusive, Adults Only Resort

5 out of 5
Sonesta Ocean Point All Inclusive, Adults Only Resort
1A Rhine Rd., Maho Bay, Lowlands

Recensioni

8,2

Ottimo

Valutazione di 10 - Eccellente. 537 su 1004 recensioni" "
Valutazione di 8 - Buono. 224 su 1004 recensioni" "
Valutazione di 6 - Soddisfacente. 111 su 1004 recensioni" "
Valutazione di 4 - Scarso. 66 su 1004 recensioni" "
Valutazione di 2 - Terribile. 66 su 1004 recensioni" "

9,0/10

Pulizia

8,4/10

Personale e servizio

8,4/10

Servizi

8,6/10

Condizioni e dotazioni della struttura

8,6/10

Ecosostenibilità

Recensioni

10/10 Eccellente

Simone

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Struttura bella per rilassarsi e anche ben organizzata per escursioni o attività extra.
Soggiorno di 3 notti a maggio 2023
Risposta di Sonesta Resorts St. Maarten., il giorno 9 mag 2023
Dear Simone,Thank you so much for taking the time to share your experience with us, feedback and for the excellent rating! We are thrilled to learn that you had an amazing stay with us at Sonesta Ocean Point. We look forward to welcoming you again soon!

8/10 Buono

Viaggiatore verificato

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Bella posizione e camera, buon livello di cibo per un all inclusive ma non un 5 stelle piu' 4
Soggiorno di 7 notti ad agosto 2019
Risposta di Sonesta Resorts Sint Maarten, il giorno 29 ago 2019
Thank you so much for taking the time to submit your feedback and for your continued support in choosing to stay with us. It would pleasure to welcome you back again and have you visit us again. Warm regards,

10/10 Eccellente

Cindy

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Loved it. Will definitely be coming back again
Soggiorno di 3 notti ad aprile 2024
Risposta di Fiorela Richardson, il giorno 4 mag 2024
Dear Cindy,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to welcome you again very soon.Sonesta Resorts Sint Maarten

10/10 Eccellente

Donny O

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great place for relaxing the empl are nice and respectful
Soggiorno di 4 notti ad aprile 2024

8/10 Buono

calvin

Soggiorno di 3 notti ad aprile 2024
Risposta di Fiorela Richardson, il giorno 3 mag 2024
Dear Calvin,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to welcome you again very soon.Sonesta Resorts Sint Maarten

8/10 Buono

Alexandria M

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Staff were nice, knowledgeable and helpful.
Soggiorno di 3 notti ad aprile 2024
Risposta di Fiorela Richardson, il giorno 1 mag 2024
Dear Alexandria M,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to welcome you again very soon.Sonesta Resorts Sint Maarten

10/10 Eccellente

Paloma Perez

Viaggio di gruppo, Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Best place to enjoy your stay in the island. Definitely we'll be coming back :)
Soggiorno di 3 notti ad aprile 2024
Risposta di Fiorela Richardson, il giorno 30 apr 2024
Dear Paloma Perez,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to welcome you again very soon.Sonesta Resorts Sint Maarten

8/10 Buono

Nancy

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Staff was very friendly and we really liked one of our waiters Darlenson. He was awesome.
Soggiorno di 2 notti ad aprile 2024
Risposta di Fiorela Richardson, il giorno 27 apr 2024
Dear Nancy,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to welcome you again very soon.Sonesta Resorts Sint Maarten

4/10 Scarso

Nancy

Viaggio di coppia
Non mi è piaciuto: Condizioni e dotazioni della struttura
Property has construction in all halls, loud and dirty all day 8a-6p working. Employees had physical altercation 4/23 @10am in hallway and management did not handle situation. Maid and food service were physically fighting. The cold water pump broke and scald during shower due to the construction. The AC and all power is off from 2am-6 from the construction also. My husband got sick from the Tuna tartare being improperly handled. I wish I could give this resort a better review as it was our honeymoon and we were so Excited to stay here. Management was notified but offered only an apology and no compensation or rectification of these issues. Word to the wise, spend your vacation and money elsewhere; stay at Divi, friendly staff, better area,
Soggiorno di 6 notti ad aprile 2024
Risposta di Fiorela Richardson, il giorno 26 apr 2024
Dear Nancy,Greetings from the Sonesta Maho Beach Resort Casino and Spa.We regret to learn that we have missed the mark in exceeding some of your expectations. We have made detailed notes of your comments and feedback, and rest assure that the information has been relayed and actioned by the relevant departments.It was a pleasure to have you as our guest, and we look forward to welcoming you back soon.

10/10 Eccellente

Imani

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
We had an amazing stay at Sonesta Ocean Resort! Beautiful resort with amazing views and staff! The food was sooo good too and I usually am not fond of all inclusive food. The staff was friendly and helpful, especially Diane & Frank! They became like family during our stay and deserve ALL of the accolades! Only suggestion: BRING CASH! The ATM at the resort casino was out of order the entire time and there’s no other close one within walking distance. We had to be driven to one. You’re gonna need cash for tips and taxis (they only take cash). Otherwise, kudos to sonesta! We’ll be back :)
Soggiorno di 4 notti ad aprile 2024
Risposta di Fiorela Richardson, il giorno 24 apr 2024
Dear Imani,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to welcome you again very soon.Sonesta Resorts Sint Maarten

10/10 Eccellente

jessica

Viaggio di gruppo, Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
It's was a very nice hotel
Soggiorno di 4 notti ad aprile 2024
Risposta di Fiorela Richardson, il giorno 23 apr 2024
Dear Jessica,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to welcome you again very soon.Sonesta Resorts Sint Maarten

6/10 Soddisfacente

Tia, Philadelphia

Viaggio di gruppo
Mi è piaciuto: Pulizia
The dinner staff can be a little more friendly and accommodating. Gloria and Sharon was very helpful and provided excellent customer service.
Soggiorno di 4 notti ad aprile 2024
Risposta di Fiorela Richardson, il giorno 21 apr 2024
Dear Tia,Greetings from the Sonesta Ocean Point Resort. We regret to learn that we have missed the mark in exceeding some of your expectations. We appreciate your feedback as this enables us to improve our product and services provided. If you give us an opportunity to earn back your trust, we can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.It was a pleasure to have you as our guest, and we look forward to welcoming you back soon.

10/10 Eccellente

Rene

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The beach was not the best
Soggiorno di 7 notti ad aprile 2024
Risposta di Fiorela Richardson, il giorno 21 apr 2024
Dear Rene,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to welcome you again very soon.Sonesta Resorts Sint Maarten

10/10 Eccellente

Lynaia

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
We had an amazing time here. The restaurants were great and all the staff were very nice and professional. Such a beautiful place.
Soggiorno di 4 notti ad aprile 2024
Risposta di Fiorela Richardson, il giorno 19 apr 2024
Dear Lynaia,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to welcome you again very soon.Sonesta Resorts Sint Maarten

8/10 Buono

Lydia

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great hotel with lots of pools. Great restaurants and amazing views on property.
Soggiorno di 3 notti ad aprile 2024
Risposta di Fiorela Richardson, il giorno 19 apr 2024
Dear Lydia,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to welcome you again very soon.Sonesta Resorts Sint Maarten

2/10 Terribile

Meagan

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Purchased the deluxe junior suite and did not receive it. There was a large convention on the property and I had asked to change our room twice and was turned down both times, due to the meeting even though I had paid for the room. I was very disappointed as it was our honeymoon
Soggiorno di 6 notti ad aprile 2024
Risposta di Fiorela Richardson, il giorno 17 apr 2024
Dear Meagan,Greetings from the Sonesta Ocean PointWe regret to learn that we have missed the mark in exceeding some of your expectations. We have made detailed notes of your comments and feedback, and rest assure that the information has been relayed and actioned by the relevant departments.It was a pleasure to have you as our guest, and we look forward to welcoming you back soon.

10/10 Eccellente

Henasia

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
We had an awesome stay here. We stayed on the adult side, food was good, drinks were awesome, music was always good. Basically I have nothing negative to say. There’s also a ton to do around the resort
Soggiorno di 4 notti a marzo 2024
Risposta di Fiorela Richardson, il giorno 10 apr 2024
Dear Henasia,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to welcome you again very soon.Sonesta Resorts Sint Maarten

10/10 Eccellente

Richard

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Very friendly staff. Lovely property
Soggiorno di 5 notti ad aprile 2024
Risposta di Fiorela Richardson, il giorno 10 apr 2024
Dear Richard,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to welcome you again very soon.Sonesta Resorts Sint Maarten

10/10 Eccellente

Bernard

Viaggio di coppia
The overall experience at Sonesta was amazing. This was our first trip to the island and we had a wonderful time. The customer service was awesome. Please, please keep up the great work.
Soggiorno di 3 notti ad aprile 2024
Risposta di Fiorela Richardson, il giorno 7 apr 2024
Dear Bernard,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to welcome you again very soon.Sonesta Resorts Sint Maarten

10/10 Eccellente

Andrew

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Fantastic vacation stay
Soggiorno di 2 notti ad aprile 2024
Risposta di Fiorela Richardson, il giorno 7 apr 2024
Dear Andrew,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to welcome you again very soon.Sonesta Resorts Sint Maarten

10/10 Eccellente

Yadini

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great location, direct beach access and shopping nearby
Soggiorno di 3 notti ad aprile 2024
Risposta di Fiorela Richardson, il giorno 6 apr 2024
Dear Yadini,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to welcome you again very soon.Sonesta Resorts Sint Maarten

10/10 Eccellente

john

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Soggiorno di 5 notti a marzo 2024
Risposta di Fiorela Richardson, il giorno 27 apr 2024
Dear John,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to welcome you again very soon.Sonesta Resorts Sint Maarten

10/10 Eccellente

Komal

Viaggio di coppia, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Amazing service
Soggiorno di 4 notti a marzo 2024
Risposta di Fiorela Richardson, il giorno 4 apr 2024
Dear Komal,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to welcome you again very soon.Sonesta Resorts Sint Maarten

10/10 Eccellente

Michael

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Staff was excellent & property was maintained & a variety of dining options
Soggiorno di 5 notti a marzo 2024
Risposta di Fiorela Richardson, il giorno 4 apr 2024
Dear Michael,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to welcome you again very soon.Sonesta Resorts Sint Maarten

8/10 Buono

Mandy Mae, Excelsior Springs

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great dining, especially for dinner..be sure to visit Azul, best meal we had! All the pools were great, just wish the adults side had a more lively environment at any of the pools, they barely had music. Our room was pretty basic, but did the trick...loved the balcony view though!
Soggiorno di 4 notti a marzo 2024
Risposta di Fiorela Richardson, il giorno 2 apr 2024
Dear Mandy Mae,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to welcome you again very soon.Sonesta Resorts Sint Maarten

10/10 Eccellente

Kristen

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
This hotel was amazing, I highly recommend! You will not be disappointed!
Soggiorno di 3 notti a marzo 2024
Risposta di Fiorela Richardson, il giorno 29 mar 2024
Dear Kristen,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to welcome you again very soon.Sonesta Resorts Sint Maarten

8/10 Buono

Georgia

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
It is a beautiful resort located on a cliff. The beach was very small. It was shared with another resort and a public beach. There was a larger beautiful beach within a 15 minute walk. It was unique in that it was right next to the airport, so a little noisy and yet amazing to see the planes so close. The staff was very friendly and helpful. The food was very good. We were happy we were in the Adult only area because we had more pools, restaurant choices and not as crowded. I enjoyed two massages at their spa. The spa was wonderful, clean and a lot of different services. There was a small shopping area right next door. It is a beautiful island. We had a wonderful relaxing vacation.
Soggiorno di 7 notti a marzo 2024
Risposta di Fiorela Richardson, il giorno 29 mar 2024
Dear Georgia,Greetings from the Sonesta Ocean Point.Thank you for taking the time to share your experience with us during your recent stay. We appreciate your feedback as this enables us to improve our product and the services provided. We are thrilled to learn that you had an amazing stay with us at Sonesta Ocean Point Resort. We appreciate the recognition of our hard work.We invite you to share your experience on your booking agent platforms or Travel site.It was a pleasure to have you as our guest, and we look forward to welcoming you back soon.

8/10 Buono

SURINDRANATH

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Everything was great except the phone in t the room was broken for the entire stay so no 24hr room service which came with the room was ever available and resilted in many trips to front desk
Soggiorno di 3 notti a marzo 2024
Risposta di Fiorela Richardson, il giorno 27 mar 2024
Dear Surindranath,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to welcome you again very soon.Sonesta Resorts Sint Maarten

10/10 Eccellente

LeDarin

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Staff was very inviting, friendly, and attentive...The area was well kept and had plenty of dining options...Can't wait to stay again!
Soggiorno di 3 notti a marzo 2024
Risposta di Fiorela Richardson, il giorno 23 mar 2024
Dear LeDarin,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to welcome you again very soon.Sonesta Resorts Sint Maarten

10/10 Eccellente

Rami

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
We enjoyed our stay at the hotel. We are use to the big name resorts so we were a bit worried that it would not meet our expectations but we had fun. The staff was very friendly and helpful, they are such nice people. The staff service was defiantly very good. The room was acceptable. The room can defiantly use some updates. The bed was comfortable and the room was clean. We had a swim out room which we used more than we thought. The all inclusive was worth it for us. The drink selection at the bar is decent but if you ask for better bottle they might have it. They had the good stuff under the cabinet. The restaurant selection was good. Azul restaurant was our favorite. Food room service was better that we thought. You can also order room service from the restaurants that are available which we enjoyed some nights. Its a bit on the quiet side which we are not used to, but we did appreciate. Because its not so crowded the service was better and faster than you would receive at a large resorts. So in conclusion we had fun and enjoyed our time at the hotel. Its unique and have to enjoy it for what it is.
Soggiorno di 6 notti a marzo 2024
Risposta di Fiorela Richardson, il giorno 23 mar 2024
Dear Rami,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to welcome you again very soon.Sonesta Resorts Sint Maarten

8/10 Buono

Sandy Dieter

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Großes,teilweise lautes Resort,teilweise zugänglich für benachbartes Familienhotel. Große Auswahl an Essensmöglichkeiten in diversen Restaurants. 24-h-Verfügbarkeit von Getränken und Speisen grandiose Sicht auf startende und landende Flugzeuge an Flughafen Sint Maarten
Soggiorno di 3 notti a marzo 2024
Risposta di Fiorela Richardson, il giorno 22 mar 2024
Dear Sandy Dieter,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to welcome you again very soon.Sonesta Resorts Sint Maarten

8/10 Buono

regina, Bellmore

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
As far as all inclusive’s go the property is beautiful and well maintained. Good location , however this was a daily sewer odor walking down the way to the hotel The food was good for breakfast , the hamburgers were terrible and we ate dinner out most evenings ! Azul was by far the best restaurant and location. Would consider going back again but not in a rush
Soggiorno di 4 notti a marzo 2024
Risposta di Fiorela Richardson, il giorno 18 mar 2024
Dear Regina,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to welcome you again very soon.Sonesta Resorts Sint Maarten

10/10 Eccellente

Oneika Uraini

Viaggio di gruppo, Viaggio con la famiglia
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
It was beautiful
Soggiorno di 5 notti a marzo 2024
Risposta di Fiorela Richardson, il giorno 16 mar 2024
Dear Oneika Uraini,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to welcome you again very soon.Sonesta Resorts Sint Maarten

10/10 Eccellente

London

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Everything was excellent
Soggiorno di 4 notti a marzo 2024
Risposta di Sonesta Resorts Sint Maarten, il giorno 13 mar 2024
Dear Valued Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to welcome you again very soon.

10/10 Eccellente

Thomas Michael

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Soggiorno di 5 notti a febbraio 2024
Risposta di Fiorela Richardson, il giorno 31 mar 2024
Dear Thomas,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to welcome you again very soon.Sonesta Resorts Sint Maarten

8/10 Buono

Heather

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Relaxing and everyone was so friendly
Soggiorno di 5 notti a marzo 2024
Risposta di Sonesta Resorts Sint Maarten, il giorno 9 mar 2024
Dear Valued Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to welcome you again very soon.

10/10 Eccellente

William R

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
excellent stay
Soggiorno di 3 notti a febbraio 2024
Risposta di Sonesta Resorts Sint Maarten, il giorno 9 mar 2024
Dear Valued Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to welcome you again very soon.

2/10 Terribile

Wilson

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Soggiorno di 3 notti a febbraio 2024
Risposta di Sonesta Resorts Sint Maarten, il giorno 22 mar 2024
Dear valued guest, Thank you for taking the time to submit your review. We regret to learn that we have missed the mark in meeting some of your expectations. It was a pleasure to have you as our guest, and we hope to have the opportunity of welcoming you back when visiting St. Maarten.

4/10 Scarso

VILISIA

Soggiorno di 4 notti a febbraio 2024
Risposta di Fiorela Richardson, il giorno 20 mar 2024
Dear Vilisia,Greetings from the Sonesta Ocean PointWe regret to learn that we have missed the mark in exceeding some of your expectations. We have made detailed notes of your comments and feedback, and rest assure that the information has been relayed and actioned by the relevant departments.It was a pleasure to have you as our guest, and we look forward to welcoming you back soon.

4/10 Scarso

Salvatore

Viaggio con la famiglia
Non mi è piaciuto: Personale e servizio
They would not recognize our Expedia inline reservation as their reservation person went home before the Expedia ‘drop’. Made me wait 2 hours in the lobby until they agreed to rent 2 other rooms for full price on reserve credit card until next day when they finally figured out that they had received the Expedia reservation. Needlessly confusing and disappointing after a stressful day including a flight cancellation.
Soggiorno di 1 notte a febbraio 2024
Risposta di Fiorela Richardson, il giorno 25 feb 2024
Dear Salavatore,Greetings from the Sonesta Ocean PointWe regret to learn that we have missed the mark in exceeding some of your expectations. We have made detailed notes of your comments and feedback, and rest assure that the information has been relayed and actioned by the relevant departments.It was a pleasure to have you as our guest, and we look forward to welcoming you back soon.

8/10 Buono

Donald

Soggiorno di 4 notti a febbraio 2024
Risposta di Fiorela Richardson, il giorno 20 mar 2024
Dear Donald,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to welcome you again very soon.Sonesta Resorts Sint Maarten

8/10 Buono

Shanola

Viaggio di coppia
Mi è piaciuto: Servizi
This is tough, but I know how much I read reviews when choosing a hotel so I want to give as much perspective as possible. #1 advice is pay the extra for a Rooftop butler suite! You will be more likely to have a positive experience. This should not be listed as a VIP access property, as the front desk staff, who I’ll just say was less than friendly, had no idea what we were talking about when we checked in. There were no perks! No early check in, no late check out, no upgrades! Not like any other VIP access hotel I’ve been to. The location for us was great, we love being near the airport, but IF you want silence, this is not the hotel for you. The food, especially for an all inclusive was surprisingly good! Azul had the best burgers and great service, like Juliette! She was great! Butlers Alex and Yannick were kind to, we didn’t really ask for much, but the little we did ask for was done and kindly. Now here is the downside… We did not personally experience this, but SEVERAL people who were staying at the same time did not have air condition in their rooms! They also reported dirty rooms, even found blood on supposedly cleaned sheets! The facility could use some upgrading. Front desk staff could use some coaching on being warm and welcoming. Hope this is helpful! We did love the location, OUR room was good, and food with premium alcohol was also a plus!
Soggiorno di 3 notti a febbraio 2024
Risposta di Fiorela Richardson, il giorno 22 feb 2024
Dear Shanola,Greetings from the Sonesta Maho Beach Resort, Casino, and Spa.Thank you for taking the time to share your experience with us during your recent stay. We are thrilled to learn that you had a great stay with us at Sonesta Maho Beach Resort, Casino, and Spa. We appreciate your feedback as this enables us to improve our product and services provided. We appreciate the recognition of our hard work.It was a pleasure to have you as our guest, and we look forward to welcoming you back soon.

8/10 Buono

Danielle

Mi è piaciuto: Pulizia e personale e servizio
The swim up room was ok, but the water was cold. It wasnt very private from the next door neighbors or everyone walking by. We asked for the room to be decorated for our anniversary and it wasnt. The hotel staff was all very friendly and great. I dont know if the additional cost per night for the adults only is worth the extra 3 choices of restaurant's versus the standard Casino all inclusive stay restaurant's.
Soggiorno di 5 notti a febbraio 2024
Risposta di Fiorela Richardson, il giorno 21 feb 2024
Dear Danielle,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to welcome you again very soon.Sonesta Resorts Sint Maarten

10/10 Eccellente

Dina

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
A great all inclusive
Soggiorno di 3 notti a febbraio 2024
Risposta di Fiorela Richardson, il giorno 21 feb 2024
Dear Dina,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to welcome you again very soon.Sonesta Resorts Sint Maarten

10/10 Eccellente

Daniel

Viaggio di coppia
Excellent location. Staff is extremely friendly and attentive. Our second time staying and we will be back again.
Soggiorno di 3 notti a febbraio 2024
Risposta di Fiorela Richardson, il giorno 17 feb 2024
Dear Daniel,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to welcome you again very soon.Sonesta Resorts Sint Maarten

6/10 Soddisfacente

William

Soggiorno di 3 notti a febbraio 2024
Risposta di Fiorela Richardson, il giorno 17 feb 2024
Dear William,Greetings from the Sonesta Maho Beach Resort Casino and Spa. We regret to learn that we have missed the mark in exceeding some of your expectations. We appreciate your feedback as this enables us to improve our product and services provided. If you give us an opportunity to earn back your trust, we can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.It was a pleasure to have you as our guest, and we look forward to welcoming you back soon.

10/10 Eccellente

Jennifer Carol

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
It was a wonderful trip. Beautiful views with the beach steps away. All of the staff was wonderful.
Soggiorno di 5 notti a dicembre 2023
Risposta di Fiorela Richardson, il giorno 8 feb 2024
Dear Jennifer Carol,Greetings from the Sonesta Ocean Point Resort.Thank you for taking the time to share your experience with us during your recent stay. We are thrilled to learn that you had an amazing stay with us at Sonesta Maho Beach Resort, Casino, and Spa. We appreciate the recognition of our hard work.It was a pleasure to have you as our guest, and we look forward to welcoming you back soon.

2/10 Terribile

Avinash

Soggiorno di 4 notti a gennaio 2024
Risposta di Fiorela Richardson, il giorno 20 mar 2024
Dear Avinash,Greetings from the Sonesta Ocean PointWe regret to learn that we have missed the mark in exceeding some of your expectations. We have made detailed notes of your comments and feedback, and rest assure that the information has been relayed and actioned by the relevant departments.It was a pleasure to have you as our guest, and we look forward to welcoming you back soon.

10/10 Eccellente

Shlomi

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Soggiorno di 4 notti a gennaio 2024
Risposta di Fiorela Richardson, il giorno 20 mar 2024
Dear Shlomi,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to welcome you again very soon.Sonesta Resorts Sint Maarten

2/10 Terribile

Paola

Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Soggiorno di 2 notti a gennaio 2024
Risposta di Fiorela Richardson, il giorno 20 mar 2024
Dear Paola,Greetings from the Sonesta Ocean PointWe regret to learn that we have missed the mark in exceeding some of your expectations. We have made detailed notes of your comments and feedback, and rest assure that the information has been relayed and actioned by the relevant departments.It was a pleasure to have you as our guest, and we look forward to welcoming you back soon.