Dear Guest, thank you for your review, we will continue to work hard in order to improve the points that you mention

Dear Guest, Thank you for choosing Vila Porto Mare and for sharing your experience with us. With best regards

Sehr geehrte(r) Liv,herzlichen Dank für die Bewertung unseres Hotels! Wir schätzen die Komplimente für die schöne Lage des Hotels und freuen uns sehr, dass Sie ein schöner und angenehmer Aufenthalt auf unserer wunderschönen Madeira Insel verbracht haben. Es tut uns wirklich leid, dass Ihre Erfahrung mit einigen unserer Mitarbeiter negativ ausgewirkt hat. Wir dürfen Ihnen versichern, dass solch ein Verhalten nicht unseren hohen Servicestandards entspricht, auch nicht unserer Unternehmensphilosophie. Wir bedanken uns für Ihr Feedback, denn nur so haben wir die Chance uns täglich zu verbessern.Wir hoffen sehr, Sie wieder willkommen zu heißen und wünschen Ihnen bis dahin alles erdenklich Gute!Mit freundlichen Grüßen,Ihre GästebetreuerinLícia Ferreira

Dear Johannes,Thank you very much for rating our hotel.See you soon!Best regards,Lícia FerreiraGuest Relations

Dear Adam,We pride ourselves of serving our guests to the fullest and always make them feel at home. It was our pleasure to have you staying with us and we hope that we will soon have the opportunity to welcome you back to the Porto Mare Hotel.With our best regards,Lícia FerreiraGuest Relations

Dear Barry,Thank you very much for rating our hotel.See you soon!Best regards,Lícia FerreiraGuest Relations

Dear Pablo,Thank you for choosing our hotel. It was a pleasure to have you staying with us and we hope to see you again soon!Best Regards,Lícia FerreiraGuest Relations

Dear Guest,We would like to thank you for your kind words, and we are very glad that you have enjoyed our facilities and all our services.Thank you for choosing the Porto Mare Hotel and we hope to have the privilege of welcoming you again soon.Best Regards,Lícia FerreiraGuest Relations

Dear Tejpal,We would like to thank you for choosing our hotel for your stay on our beautiful Madeira Island!Customer satisfaction is a PortoBay Group prime concern, and we pride ourselves of serving our guests to the fullest providing a quality and consistent service. In this way, we are truly sorry to hear that you were not completely satisfied with your experience, concerning the aspects that you have mentioned.We consider that, the housekeeping services are key elements of our service, and your opinion is extremely important as we are always looking for different ways to go beyond our guests’ expectations providing a real PortoBay experience. In this way, your comments will be taken into the very best consideration as we continually work to improve our guests’ experience to provide the most personalized and enriching experiences to all our guests.We hope that you will allow us to regain your confidence on your next stay with the PortoBay Group, when we shall be entirely at your disposal to provide you with the services that so many of our guests have become fond of. Best Regards, Lícia FerreiraGuest Relations

Dear Caroline,Thank you for taking the time to write this review and for choosing the Porto Mare Hotel for your stay in our beautiful Madeira Island!We are very pleased with your compliments about the facilities from our Hotel, services and to know that we have met your expectations. Thank you for valuing and mentioning our unique garden! Our garden and sea views definitely are a plus for our guests’ holidays, promoting an even more relaxing and peaceful atmosphere. Your feedback is greatly appreciated and will inspire all of us to continue to strive towards outstanding customer service.We hope to have the privilege of welcoming you again soon!Best regards,Lícia FerreiraGuest Relations

Dear Guest,Thank you very much for rating our hotel.See you soon!Best regards,Lícia FerreiraGuest Relations

Estimado Francisco,Muito agradecemos a sua classificação.Esperamos por si numa próxima visita à nossa bonita Ilha da Madeira!Melhores cumprimentos,Lícia FerreiraGuest Relations

Sehr geehrter Gast,herzlichen Dank für die positive Bewertung unseres Hotels! Wir hoffen sehr, Sie bald wieder auf unserer wunderschönen Madeira Insel willkommen zu heißen.Mit freundlichen GrüßenIhre GästebetreuerinLícia Ferreira

Dear Julie,Thank you very much for rating our hotel.See you soon!Best regards,Lícia FerreiraGuest Relations

Dear Stephen Henry,We would like to thank you for your lovely comments and for rating the Porto Mare Hotel. We are glad to know that you had a wonderful stay with us on our beautiful Madeira Island. We appreciate your kind words and hope to have the privilege of welcoming you again soon.With our best wishes,Lícia Ferreira - Guest Relations

Dear Ron,We would like to thank you for taking the time to share your thoughts on your experience at our Hotel. We are very pleased to read your kind comments and have read with even more attention your critics. In this way, our management team will take your comments under the very best consideration as we continually work to improve our guests’ experience.We hope to have the privilege of welcoming you again soon!Best Regards,Lícia FerreiraGuest Relations

Dear Pedro, Thank you very much for choosing the Porto Mare Hotel for your stay on our beautiful Madeira Island. It is with great pleasure that we read your comment that in simple words says a lot about our hotel and our team. Thank you!We hope to have the privilege of welcoming you again soon!Best regards,Lícia Ferreira - Guest Relations

Dear François,Thank you for your comments and for choosing the Porto Mare Hotel.It was a pleasure to have you staying with us and we hope to have the privilege of welcoming you again soon to our beautiful Madeira Island!Best regards, Lícia FerreiraGuest Relations

Dear Owen,Thank you very much for rating our hotel.See you soon!Best regards,Lícia FerreiraGuest Relations

Dear Herbert,Thank you very much for rating our hotel.See you soon!Best regards,Lícia FerreiraGuest Relations

Cher Sébastien,Nous tenons à vous remercier d'avoir pris le temps de nous faire part de votre opinion sur votre expérience dans notre hôtel. C'est avec grand plaisir que nous apprenons que vous avez passé un agréable séjour en notre compagnie.Nous espérons avoir le privilège de vous accueillir à nouveau sur notre belle Île de Madère!Bien cordialement,Lícia FerreiraGuest Relations

Dear Adam,Thank you for taking the time to write this review. We appreciate your kind words and hope to welcome you back soon. With our best wishes,Lícia FerreiraGuest Relations

Dear Nir,Thank you for rating our hotel.Customer satisfaction is a PortoBay Group prime concern, and we truly feel sorry that you were not completely satisfied with your experience, concerning the aspects that you have mentioned.Please allow us to inform you that our evening entertainment program is announced and scheduled from 20h30 and 22h30. Concerning the noise resulting from the necessary work construction interventions, we due to inform you that we always notify our guests via a letter left in the room about their occurrence. In this way, your feedback during your stay in these situations is very important as the wellbeing and comfort of our guests is our main priority. Along these lines, we could have solved the situation in the best possible way in order to establish the contentment of our dear guests. We hope to have the privilege of welcoming you again when we shall be entirely at your disposal to provide you with the services that so many of our guests have become fond of.Best regards,Lícia FerreiraGuest Relations

Sehr geehrter johann,herzlichen Dank für die positive Bewertung unseres Hotels!Wir hoffen sehr, Sie bald wieder auf unserer wunderschönen Madeira Insel willkommen zu heißen und wünschen Ihnen bis dahin alles erdenklich Gute!Mit freundlichen GrüßenIhre GästebetreuerinLícia Ferreira

Dear Britta,Thank you very much for rating our hotel.See you soon!Best regards,Lícia FerreiraGuest Relations

Dear Guest,We would like to thank you for your lovely comments and for choosing the Porto Mare Hotel for your stay on our beautiful Madeira Island.We are glad to know that we have met your expectations! We are also very grateful for your words of gratitude towards our work, effort, and dedication, and especially for highlighting Mrs. Inês Margarida to whom I will pass your kind words of appreciation. Your feedback is greatly appreciated and will inspire all of us to continue to strive towards outstanding customer service.We hope to have the privilege of welcoming you again soon!With our best wishes,Lícia Ferreira Guest Relations

Dear Kim,We appreciate that you have taken the time to rate your stay. We are very happy to know that everything met your expectations!We hope to see you back in the near future. Until there, we wish you all the best!Kind regardsLícia FerreiraGuest Relations

Dear Frank,Thank you for taking the time to write this review. We appreciate your kind words and hope to welcome you back soon. With our best wishes,Lícia FerreiraGuest Relations

Cher Louis,Nous tenons à vous remercier d'avoir pris le temps de nous faire part de votre opinion sur votre expérience dans notre hôtel. C'est avec grand plaisir que nous apprenons que vous avez passé un agréable séjour en notre compagnie.Nous espérons avoir le privilège de vous accueillir à nouveau sur notre belle Île de Madère!Bien cordialement,Lícia FerreiraGuest Relations

Dear Lise,We appreciate that you have taken the time to rate your stay.We are happy to see that everything met your expectations, and we all look forward to welcoming you back to our beautiful Madeira Island. Until there, we wish you all the best!Kind RegardsLícia FerreiraGuest Relations

Dear Christopher Thomas,We would like to thank you for your comments and for rating the Porto Mare Hotel. We are glad to know that you had a pleasant stay with us on our beautiful Madeira Island. We appreciate your kind words and suggestions and hope to have the privilege of welcoming you again.With our best wishes,Lícia FerreiraGuest Relations

Sehr geehrte Margaritaherzlichen Dank für die Bewertung unseres Hotels! Es erfüllt uns mit Freude zu wissen, dass Sie den Aufenthalt im Großen und Ganzen gefallen haben.In Bezug auf die Bettwanzen, möchten wir Ihnen mitteilen, dass die Hygiene und Sicherheit unserer Gäste für uns oberste Priorität ist und wir Ihrer Beschwerde im Detail analysieren werden. Bitte achten sie auf, dass Ihre Rückmeldung während Ihres Aufenthalts in diesen Situationen ist, jedoch sehr wichtig, da das Wohlbefinden und der Komfort unserer Gäste ist uns sehr wichtig. Auf diese Weise hätten wir die Situation so gut wie möglich lösen, um die Zufriedenheit unserer lieben Gäste herzustellen. Wir hoffen sehr, Sie wieder auf unserer wunderschönen Madeira Insel willkommen zu heißen und wünschen Ihnen bis dahin alles erdenklich Gute!Mit herzlichen Grüßen,Ihre GästebetreuerinLícia Ferreira

Chère Famille Colin,Merci beaucoup pour votre évaluation et vos commentaires. Rien ne nous rend plus heureux que de répondre aux attentes de nos clients.Nous vous remercions également d'avoir choisi l'hôtel Porto Mare pour votre voyage de noces sur notre belle île de Madère!Nous espérons avoir le privilège de vous accueillir à nouveau très bientôt!Bien Cordialement,Lícia FerreiraGuest Relations

Sehr geehrte Sabine,herzlichen Dank für die positive Bewertung unseres Hotels! Es erfüllt uns mit Freude zu wissen, dass Ihren Aufenthalt Ihnen sehr gut gefallen hat. Wir schätzen die Komplimente für den schönen Garten des Hotels und freuen uns sehr, dass unser traumhafter und einzigartiger Garten ein Höhepunkt in Ihrem Aufenthalt war. Wir hoffen sehr, Sie bald wieder auf unserer wunderschönen Madeira Insel willkommen zu heißen und wünschen Ihnen bis dahin alles erdenklich Gute!Mit freundlichen GrüßenIhre GästebetreuerinLícia Ferreira

Dear Donna,We are delighted in reading your comments! Thank you for this review and classification! We are very happy to know that you have enjoyed everything inclusively the evening entertainment. Your feedback is greatly appreciated and will inspire all of us to continue to strive towards outstanding customer service. Thank you for choosing the Porto Mare Hotel and we hope to have the privilege of welcoming you again soon for your 5th stay.With our best wishes,Lícia FerreiraGuest Relations

Dear Patricia,We pride ourselves of serving our guests to the fullest and always make them feel at home. It was our pleasure to have you staying with us and we hope that we will soon have the opportunity to welcome you back to the Porto Mare Hotel.With our best regards,Lícia FerreiraGuest Relations

Dear Ulrike,thank you for your classification! We all look forward to welcoming you back to our beautiful Madeira Island. Until there, we wish you all the best!Kind Regards,Lícia FerreiraGuest Relations

Thank you for your evaluation we are glad that you enjoyed

Dear Manfred,Thank you very much for rating our hotel.See you soon!Best regards,Lícia FerreiraGuest Relations

Dear Miia Susanna,We would like to thank you for your lovely comments and for your visit. We are glad to know that we have met your expectations.Your feedback is greatly appreciated and will inspire all of us to continue to strive towards outstanding customer service and to make you feel at home!Thank you for choosing Porto Mare Hotel and we hope to have the privilege of welcoming you again soon!With our best regards,Lícia FerreiraGuest Relations

Dear Guest,Thank you very much for rating our hotel.See you soon!Best regards,Lícia FerreiraGuest Relations

Dear Annelise,Customer satisfaction is a PortoBay Group prime concern and your feedback is a great value for future guests as well.Thank you for choosing the Porto Mare Hotel and we hope to have the privilege of welcoming you again soon.Best Regards,Lícia FerreiraGuest Relations

Dear Silvino ,Thank you so much for your review and classification! We are sure that we will soon have the privilege of welcoming you again to our beautiful Madeira Island, for another stay with this PortoBay Family!With our best regards,Lícia FerreiraGuest Relations

Sehr geehrte Nicole,Herzlichen Dank für die positive Bewertung unseres Hotels!Es freut uns außerordentlich zu hören, dass Sie Ihren Aufenthalt genossen haben und vor allem unser Team es schaffte, diesen noch angenehmer zu gestalten. Wir werden Ihre lobenden Worte an das gesamte Personal weiterleiten.Wir hoffen sehr, Sie bald wieder auf unserer wunderschönen Madeira Insel willkommen zu heißen und wünschen Ihnen bis dahin alles erdenklich Gute!Mit freundlichen Grüßen,Ihre GästebetreuerinLícia Ferreira

Dear Norma, Thank you very much for choosing the Porto Mare Hotel for your stay on our beautiful Madeira Island. It is with great pleasure that we read your comment that in simple words says a lot about our hotel and our team. Thank you!We hope to have the privilege of welcoming you again soon!Best regards,Lícia Ferreira - Guest Relations

Dear Guest,Thank you very much for rating our hotel.See you soon!Best regards,Lícia FerreiraGuest Relations