Hotel a Florence

“I asked Belterra to give us a voucher since our daughter's golf tournanment for Saturday, 4/18 was canceled due to weather. I did not expect a refund. And she will play many tournaments here over the next several years. I did not receive a reply. That just isn't good business...you took my money, I didn't stay there and not even a courtesy reply...thumbs down”

“We had a very pleasant stay. The staff was very pleasant, helpful and friendly. It was quiet and comfortable.”

“We’ve stayed in the past, this time it seemed off. The room kind of had a smell. This bed not as good as last year at this time. Maybe just an off day.”

“Beautiful location overlooking the river. Staff was very friendly. Mattress could be replaced. It sinks in the middle quite a bit. It was ok for a night, but would have been rough any more than that. Otherwise, we really enjoyed our stay!”

“Great location next to the Ark Encounter and downtown Dry Ridge.”

“This is a nice hotel especially for a family with kids. The staff is excellent and the hotel itself is really clean. I enjoyed the gym because they have a lot of different equipment to use. The only complaint that I have is that the pillows are super flat. They had no fluff in them what so ever. Other than that, I would definitely recommend!! ”

“Staff was super friendly!”

“Very nice area. ”

“Quiet room and comfortable bed. Great breakfast.”

“When we got there I had u knowingly ordered a smoking room. The smell as we came off the elevator was horrible. As we found our room two cigarette butts Kay in front of our door in the hallway??? That was shocking. The staff was on top of things and put us on a different floor in a clean smelling room. So my only problem I guess was with housekeeping.”

“I am a disabled veteran with mobility issues, as I pulled into the lot there was one handicap spot left that I thought I would take but as I pulled around the row of cars the night shift desk clerk parked there before I got there. I found another spot much farther away, as I walked towards the door I noticed the the car that parked in the handicap spot did not have a placard or handicap plate and the 20 something year old jumped out of the car and ran and I do mean ran into the building. I went...

“The property was conveniently located to airport.”

“Our stay was great. Good communication, house had everything we needed, great play area in the garage. ”

“Very clean and comfortable. The Pool was a fun way to relax after sight seeing in bourbon country. Good breakfast in a clean and welcoming area.”

“Fabulous stay!”

“Need more”

“Mattresses are in bad shape, so worn you roll to the middle. Never saw a staff member at The Lodge other than check in at main hotel whom was very pleasant and accommodating. Place just looks tired inside but was very quiet in The Lodge which I appreciate for a hotel. ”

“The room was clean everyone was nice and breakfast was easy.”

“Las habitaciones bastantes limpias solo había un olor algo peculiar el baño muy limpio solo encontré un cabello en la bañera , la piscina y el jacuzzi un poquito deterioradas , no habían tumbonas creo que esa área lo necesitaría , por eso le doy como un 8 al hotel ”