Dear Luca,For taking the time to share your experience through this review.Thanks so much for letting us know that you enjoyed your stay with us. We are glad to hear that you enjoyed our convenient location and that you received such great service from our team.We look forward to welcoming you back. Best regards,

Dear Elisabetta,Thank you for your positive feedback.A message of satisfaction from a recent guest is always a reward and incentive for our team to continue upholding the standards expected of us.We look forward to welcoming you back on a future occasion.Best regards,Equipo Barceló Emperatriz

Estimado Sr.Giovanni, Le damos las gracias por compartir su opinión sobre su estancia en el Barceló Emperatriz. Es maravilloso escuchar que fuimos capaces de hacer especial su estancia. Quedamos muy felices sabiendo que ha tenido una estancia perfecta en nuestras instalaciones. Otra vez, mil gracias. Le enviamos un saludo muy cordial. Atentamente. Equipo Barceló Emperatriz

Dear Sergio, Thank you for reviewing your recent stay at Barceló Emperatriz Hotel. Glad to learn that you enjoyed our hotel and its facilities. We look forward to welcoming you back very soon. Best regards

Dear Selina, Firstly, we would like to thank you for the lovely review you shared following your recent visit to our Barceló hotel. We are delighted to read that we were able to match your expectations. We are glad to read that you really enjoyed our location. It is true that we are really lucky to enjoy the facilities and ambience that our neighborhood provides. On the other hand, we thank you for pointing out the kindness and enthusiasm of our staff, their friendliness and helpfulness are our hotels’ main strength. We will definitely congratulate them all on your behalf for their contribution to your wellbeing whilst staying among us. We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel for visit the area. We look forward to welcoming you back again very soon. Team Barceló Emperatriz

Dear Mrs. Elisa, We always find it nice to read that our guests went home with great holiday memories and we are very grateful for the time and effort you spent to share your personal experience at our hotel. Thank you for pointing out the beauty and comfort of our newly refurbished accommodations designed to make our guests' stay as comfortable as possible with design furniture and the latest technology, being fully aware that an attractive accommodation plays a key role to our guests' overall holiday experience, we are therefore very pleased to read that you were satisfied with yours. Moreover, we are thrilled to read your comments about our staff as we strive to provide our guests with a caring and personalized service and we lay high value on our personnel being guest orientated and welcoming at all times. Once more we thank you for sharing your experience with us and look forward to serving you again soon. Barcelo Emperatriz Team

Dear Maurizio, Thank you very much for sharing this great review of your recent stay at Barceló Emperatriz. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. As well, we would like to thank you for your highlights concerning our facilities. Everything has been done thinking in the comfort of our guests. For us is really nice to read that our guests went home with great memories. We are glad that you had a quality time with us. Thank you for your review of your recent visit. We always look for ways to improve and your comments are crucial to our future success.

Estimado Sr. Antonio, Nos gustaría expresar nuestro agradecimiento por la puntuacion que ha realizado sobre su reciente visita, puesto que nos ayudan a entender como nuestros huéspedes disfrutan de su estancia con nosotros. Es siempre nuestro objetivo alcanzar la máxima satisfacción de nuestros clientes y estamos encantados de escuchar que disfrutaron de sus vacaciones en el hotel Barceló Emperatriz. Nos esforzamos continuamente en ofrecer la mejor calidad y asegurar que todos nuestros huéspedes regresan a sus casas con bonitos recuerdos de sus vacaciones. Estamos encantados de que haya disfrutado de su estancia entre nosotros. Gracias por elegirnos cuando visita la zona. Esperamos poder darle la bienvenida de nuevo muy pronto. Equipo Barceló Emperatriz

Dear guest, Thank you for your insights following your recent visit. We always look for ways to improve and your comments are crucial to our future success. Please rest assured we have taken good note of your remarks related to the breakfast price and sincerely regret your dissatisfaction, mostly because we always strive to give the best value to our guests studying the prices in accordance with hotels of the same category in our area. On the other hand, it’s great to read that our location was perfect for you. As you said, we are in Salamanca District and in a few minutes you will be able to see a wide variety of restaurants, shopping places and if you want to go to the city center, near our hotel there are metro stations, bus stops that take any of our guest to the downtown of Madrid. Once more we thank you for sharing your experience with us and look forward to serving you again soon. Barcelo Emperatriz Team

Dear Mrs. Nadia, Thank you for the great feedback of your recent holiday experience at our Barceló Emperatriz; guest satisfaction is our number one goal and there is nothing better than achieving that, we are happy our hotel and staff could meet all your needs during your stay. As you mentioned before, our hotel is located in a great area of Salamanca district. An amazing location where our guest can have access to one of the best streets for shopping or eating such as Serrano Street, also from the hotel to the city center of Madrid, it could take 15 minutes by public transportation or taxi. Moreover, we are very pleased to read that you did like the room we accommodated you in and that you found it to be clean and comfortable always. Thank you again for this heartwarming review of your stay with us, we look forward to your next visit. Barcelo Emperatriz Team

Dear Mr. Stefano, First and foremost we would like to thank you for the praising review you shared following your recent visit to our Barcelo Emperatriz hotel and are delighted to read that we were able to match your expectations. Your enthusiasm for our staff is very much appreciated and will be a great source of motivation, we will certainly not fail to convey your very kind compliments to all of them. Also, we are very pleased to read that you did like the room we accommodated you in and that you found it to be clean and comfortable at all times. Once more we thank you for sharing your experience with us and look forward to serving you again soon. Barcelo Emperatriz Team

Dear Eduardo, Firstly we would like to thank you for the lovely review you shared following your recent visit to our Barceló hotel and are delighted to read that we were able to match your holiday expectations. Regarding the size of the rooms we regret your disappointment however we would like to point out that we have different room categories at disposal and all accommodations are thoroughly described on our website, for coming occasions, we would like to offer you a personalized booking guidance through our call center, to make sure you make a reservation for the accommodation that best meets your needs and wishes. As you say, our hotel is pretty close to a variaty of restaurants. Also Barceló Emperatriz is 6 minutes walking to the metro, and from the closest subway station to the city centre is no more than 15 minutes. Otherwise, from our guest experience department we are always delighted to advice you with the best way to know the city. Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon Barcelo Emperatriz Team

Estimado, Siempre nos resulta agradable saber que nuestros huéspedes han regresado a sus casas con grandes recuerdos de sus vacaciones y estamos muy agradecidos por el tiempo y el esfuerzo que ha dedicado en compartir su experiencia personal en el hotel Barceló Emperatriz. Es muy gratificante escuchar que su paso por el hotel fue una experiencia positiva, ya que trabajamos día a día para que cada uno de nuestros huéspedes se sienta como en casa. Nuevamente gracias por el comentario y esperamos tener la oportunidad de servirle en un futuro. Equipo Barceló Emperatriz

Gentile cliente, Grazie mille per soggiornare al Barceló Emperatriz durante il tuo soggiorno a Madrid e questo commento. Siamo lieti di vedere quanto mi piace il tuo soggiorno con noi e che lei è specialmente nominato sia il servizio che il comfort. Vogliamo vederti presto. Cordiali saluti, Squadra di Barceló Emperatriz

Caro ospite, gazie mille per il suo commeto, sono felice di sapere che siamo riusciti a superare le sue aspettative per quanto riguarda l'accoglienza ed il servizio offerto. È stato per noi un piacere averla come opsite e speriamo di avere l'opportunità de accoglierLa nuovamente prossimamente. Un saluto.

Gentile Sigg. Meriano, la ringrazio per la recensione e mi auguro di riaverla presto tra i nostri ospiti! Cordialmente, Barceló Emperatriz Team

Dear Lauren,Thank you for your positive feedback.It is truly rewarding to learn that our prime location added convenience to your visit, and that our staff's dedication contributed positively to your experience. Your commendation of the room's cleanliness, the hotel's condition, and the amenities we provide is much appreciated. We are proud to offer a high level of comfort and service that aligns with the Barceló Emperatriz standards.We look forward to welcoming you back on a future occasion.Best regards,Equipo Barceló Emperatriz

Dear Noura,We appreciate that you took the time to share your experience with us.We are sorry that you found your room was a little dark for your personal taste. We wish that you had let us know during your visit; our team would have been more than happy to have looked into finding a comfortable room, We have rooms of different categories to suit your needsThorough cleaning is an absolute must for Barceló and we thank you for highlighting the high standards of our hotel; we strive to give total confidence in this area, being fully aware that this is a top priority for our guests.We look forward to the pleasure of welcoming you back on future occasions.Best regards,Equipo Barceló Emperatriz

Dear Manya,We appreciate that you took the time to share your experience with us.We regret to hear about your experience with a staff member at our bar and wish to convey our sincerest apologies. Please rest assured that we uphold the highest standards of hospitality and any deviation from this is taken very seriously. We value the well-being and satisfaction of our guests above all.We are delighted that you found our hotel to be clean, secure, and situated in a lovely neighborhood. It is heartwarming to know that the overall service you received was exemplary and that the condition of our rooms impressed you. Our team takes great pride in maintaining a welcoming and sophisticated environment that reflects the essence of Barceló Emperatriz.We look forward to the pleasure of welcoming you back on future occasions.Best regards,Equipo Barceló Emperatriz

Dear Karla,Thank you for your positive feedback.We are thrilled to hear you enjoyed the prime location of our establishment and the comfort of our beds. Our staff is committed to providing exceptional service, and it's rewarding to know that their efforts have resonated with you. We're also pleased that the breakfast offered a delightful start to your day.Regarding the room amenities, we regret if they did not entirely meet your expectations; however, we are continually striving to provide a superior experience and value your feedback as it helps us to enhance our services.We look forward to welcoming you back on a future occasion.Best regards,Equipo Barceló Emperatriz

Estimado Alejandro,En primer lugar, nos gustaría agradecerle que escogiera nuestro hotel Barceló Emperatriz para su visita a Madrid y por recomendarnos a la comunidad viajera, esto es, sin lugar a dudas, la mejor recompensa para todos nosotros.Nos complace saber que la ubicación del Barceló Emperatriz fue de su agrado y que nuestras instalaciones cumplieron con sus expectativas. Es un honor recibir comentarios positivos sobre la limpieza y la comodidad que ofrecen nuestras habitaciones, así como sobre el servicio que nuestro equipo se esfuerza por brindar día a día para asegurar una experiencia inolvidable a nuestros huéspedes.Una vez más le agradecemos su amable opinión de nuestro hotel y esperamos poder servirle de nuevo en el futuro.Reciba un cordial saludo.Equipo Barceló Emperatriz

Dear Randall,Thank you for your review and for the time dedicated to sharing your experience at our hotelWe're glad that you had a pleasant stay and that it lived up to your expectations. It's great to know we were able to help start your day off on the right foot with the wide selection of fresh and tasty options on our breakfast buffet.We are also glad that you appreciated our high standards and the location.We are very sorry to hear that you experienced noise disturbance during your time with us. It is regrettable that you had not made us aware during your stay as we would have been more than happy to have found you a quieter room, once available. We are glad to know that you enjoyed the hotel so much and we hope to have the pleasure of offering you another even better stay.We hope to welcome you again in the future. Best regards,Equipo Barceló Emperatriz

Dear Danny, Thank you so much for your kind feedback.We are delighted that everything met your expectations during your stay with us and that you appreciated our high standards.We look forward to welcoming you back for another memorable experience.Best wishes,

Dear Guest,Thank you for taking the time to review your stay.We are delighted to hear that we met your expectations. Our team members always work hard to create a memorable experience for our guests, and feedback like this inspires us to keep up the good work.Furthermore, we are happy that you found our location to be ideal for your needs.We look forward to welcoming you back on a future occasion.Best wishes,

Dear Inan, Thank you so much for your kind feedback.A message of satisfaction from a recent guest is always a reward and incentive for our team to continue upholding the standards expected of us.We look forward to welcoming you back for another memorable experience.Best wishes,

Dear Francisco, Thank you very much for your kind feedback.We are delighted to hear that our strategic location in the heart of Madrid contributed positively to your stay. It is wonderful to know that you were able to start your day off right with our highly acclaimed breakfast and that the service provided by our team lived up to your expectations. Your appreciation for the cleanliness of our rooms and the condition of the hotel is very much valued, as is your acknowledgment of the room amenities designed to ensure the comfort and satisfaction of our guests.We look forward to welcoming you back for another memorable experience.Best regards,Equipo Barceló Emperatriz

Dear David, Thank you very much for your kind feedback.It is a pleasure to read that you found the bed to be comfortable, ensuring a restful night's sleep. Your appreciation of the cleanliness of our rooms, the overall condition of our hotel, and the room amenities truly reflects the high standards we strive to maintain. We are also delighted that you were pleased with the service provided by our dedicated team.We look forward to welcoming you back for another memorable experience.Best regards,Equipo Barceló Emperatriz

Dear Seth, Thank you very much for your kind feedback.We are delighted that you found the room cleanliness to your satisfaction and that our dedicated staff contributed positively to your stay. While we are pleased with your overall positive feedback, we regret if any aspect of our hotel condition and room amenities did not meet your expectations. Please rest assured that we are committed to providing outstanding facilities and service at all times.We look forward to welcoming you back for another memorable experience.Best regards,Equipo Barceló Emperatriz

Estimado Alejandro, Nos gustaría darle las gracias por su reciente visita al Barceló Emperatriz y por dedicar unos minutos a compartir sus sensaciones.Nos complace enormemente saber que la ubicación, las amenidades y el servicio ofrecidos cumplían con sus expectativas y contribuyeron a una estancia memorable. La satisfacción de nuestros huéspedes es nuestra mayor prioridad y comentarios como los suyos nos reafirman en nuestro compromiso de excelencia.Es un honor que haya valorado la limpieza de su habitación, así como las condiciones generales del hotel y las comodidades de la habitación. Nuestro equipo trabaja incansablemente para mantener los altos estándares que caracterizan al Barceló Emperatriz, y su reconocimiento a su esfuerzo es muy apreciado.En su próxima visita a Madrid , nos gustaría muchísimo que volviera a brindarnos su confianza. A la espera de poder darle de nuevo la bienvenida.Reciba un cordial saludo.Equipo Barceló Emperatriz

Dear Norma,Thank you for taking the time to write such a positive review of your recent visit to our hotel.We are delighted to hear that you found our establishment clean and were pleased with the level of service provided. Our team strives to maintain the highest standards of cleanliness and customer care, so your feedback is truly appreciated. We are thrilled that our location contributed positively to your stay, allowing you to enjoy the convenience and charm of Madrid's Salamanca neighbourhood. It is our hope that the proximity to iconic sites and the vibrant culture surrounding us enhanced your visit.We look forward to welcoming you back on a future occasion.Best regards,Equipo Barceló Emperatriz

Estimado Alessandro ,En primer lugar, queremos agradecer que nos haya dejado su opinión, la cual nos ayudará a entender cómo mejorar nuestro servicio.Lamentamos profundamente que la funcionalidad del televisor no haya cumplido con sus expectativas, esperamos que este incidente lo comunicara al departamento de recepción para que lo solventaran de inmediato.Por otro lado, con respecto al upgrade de la habitación, siempre intentamos asignar una habitación acorde a las necesidades de nuestros huéspedes, pero en momentos puntuales de máxima ocupación no podemos garantizar un upgrade a una habitación de categoría superior puesto que está sujeto a disponibilidad, de igual modo lamentamos en esta ocasión no haberlo podido realizar. Nos complace saber que el servicio recibido fue de su agrado y esperamos que esto haya contribuido positivamente a su experiencia en general. La limpieza y las comodidades de las habitaciones son aspectos que nos tomamos muy en serio y estamos comprometidos en mantener los altos estándares que caracterizan a nuestro hotel.Le agradecemos una vez más el tiempo dedicado en compartir su experiencia y esperamos tener la oportunidad de ofrecerle el mejor de nuestros servicios en futuras ocasiones.Reciba un cordial saludo,Equipo Barceló Emperatriz

Dear Veronica,Thank you for your positive feedback.We are delighted to hear that we met your expectations; this positive feedback inspires us to continue upholding our high standards.We look forward to welcoming you back on a future occasion.Best regards,Equipo Barceló Emperatriz

Apreciada Karen,En primer lugar, nos gustaría agradecerle los comentarios tan positivos que ha compartido acerca de su reciente visita a nuestro hotel Barceló Emperatriz, estamos encantados de saber que fuimos capaces de cumplir con sus expectativas.Nos alegra enormemente que haya encontrado nuestras habitaciones súper confortables y que la ubicación haya sido de su agrado. Es un honor recibir una valoración tan alta en atención.Ojalá pronto podamos nuevamente ofrecerle nuestros mejores servicios y atenciones. Un afectuoso saludo.Equipo Barceló Emperatriz

Dear Philippe, Thank you very much for your kind feedback.We are delighted to hear that you appreciated our modern facilities, the professionalism of our staff, and our prime location in the Salamanca district. Your satisfaction with the cleanliness of your room, the condition of the hotel, the service provided, and the amenities offered is wonderful to learn, as we strive to create an exceptional stay for every guest.We look forward to welcoming you back for another memorable experience.Best wishes,Barceló Emperatriz Team

Apreciado huésped, Nos gustaría darle las gracias por su reciente visita al Barceló Emperatriz y por dedicar unos minutos a compartir sus sensaciones.Nos complace enormemente saber que ha disfrutado de la limpieza de nuestras habitaciones, el estado general del hotel, la calidad del servicio y las comodidades de la habitación. Es gratificante que nuestros esfuerzos por ofrecer una estancia excepcional se vean reflejados en su satisfacción.En su próxima visita a Madrid , nos gustaría muchísimo que volviera a brindarnos su confianza. A la espera de poder darle de nuevo la bienvenida, reciba un cordial saludo. Equipo Barceló Emperatriz

Estimado Jose Luis, Le agradecemos sinceramente que se haya tomado el tiempo para compartir su experiencia en nuestro hotel.Nos complace enormemente saber que ha encontrado nuestro equipo amable y que la belleza de nuestras instalaciones ha sido de su agrado.Nos esforzamos en ofrecer una experiencia inolvidable y comentarios como el suyo nos motivan a continuar trabajando con pasión.Esperamos tener el placer de recibirle nuevamente en su próxima visita,Equipo Barceló Emperatriz

Dear Ajay, Thank you very much for your kind feedback.We are delighted to hear that our staff provided helpful service and facilitated a smooth check-in for you. It's also great to know that our central location contributed positively to your stay, making it convenient for you to explore the surrounding areas.We look forward to welcoming you back for another memorable experience.Best wishes,Barceló Emperatriz Team

Dear Alberto, Thank you very much for your kind feedback.It is rewarding to know that you had such a pleasant experience with us and that you found your room equipped with everything you needed.Moreover, thank you for appreciating our team's quality service; this will encourage us to continue with our efforts to deliver an excellent experience to all our guests.We look forward to welcoming you back for another memorable experience.Best wishes,Equipo Barceló Emperatriz

Dear Ira,Firstly, we would like to thank you for taking the time to share your experience with us through this review.We're pleased to know that the included breakfast, room cleanliness, hotel condition, service, and room amenities met your expectations and enhanced your stay. especially our varied breakfast, one of the most valued points of our hotel, as we try that all our guests enjoy and get energy at breakfast to face the day!On the other hand, we regret the misunderstanding regarding the room upgrade, we always try that our guests can enjoy the room that best suits their needs, although at times of maximum occupancy we can not guarantee to offer a room of a higher category than the one booked, in case of additional cost occurs in cases of not having availability of a room of a category above the one booked, as in your case if not already have a room far superior to the one booked then you would have to charge a supplement. We regret that on this occasion we did not have a superior room to offer you but we hope that you felt comfortable in the room you were allocated and we look forward to the opportunity to offer you a higher category room on your next stay.Once again we are happy to know that your stay with us has been very positive and you have wanted to share it through this medium, that the service has lived up to your expectations, as it is very important for us that our guests return home with a nice memory of the hotel.We will certainly pass on your kind words to all our staff, as this will continue to motivate us to provide exceptional service.We thank you again for your comments and hope to have the pleasure of providing you with exceptional service in the very near future.Best regards.Equipo Barceló Emperatriz

Dear David, Thank you very much for your kind feedback.A message of satisfaction from a recent guest is always a reward and incentive for our team to continue upholding the standards expected of us. Our team will be delighted to hear that they made such a difference and we will be sure to pass on your comments.Thank you also for mentioning our prime location and tasty breakfast.We look forward to welcoming you back for another memorable experience.Best wishes,Equipo Barceló Emperatriz

Dear Yamina,We appreciate that you took the time to share your experience with us.We are glad that your room met your expectations and we appreciate your recognition of our team's excellent service. Our team are on hand for anything you might need, please don't hesitate to let us know of any items you may require.We look forward to the pleasure of welcoming you back on future occasions.Best regards,Equipo Barceló Emperatriz

Dear Ben,Thank you for your review.We are sorry to hear about the limitations you experienced with English TV We hope that you will immediately report this incident to the hotel reception and that the maintenance staff will resolve the incident for you.It's wonderful to know that you had a relaxed family stay and found the location convenient for your visit to the Real Madrid stadium. We're also delighted that the cleanliness of our rooms, the overall condition of the hotel, and the service provided by our team met your expectations. Your satisfaction with the room amenities is particularly pleasing to hear, as we aim to offer a comfortable and memorable experience.We look forward to welcoming you back. Best regards,Equipo Barceló Emperatriz