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Recensioni per ACD Apartments

4.5 out of 5
ACD Apartments
7 Caravel Lane, Docklands, VIC

Recensioni

8,6

Eccellente

Valutazione di 10 - Eccellente. 398 su 816 recensioni" "
Valutazione di 8 - Buono. 274 su 816 recensioni" "
Valutazione di 6 - Soddisfacente. 85 su 816 recensioni" "
Valutazione di 4 - Scarso. 36 su 816 recensioni" "
Valutazione di 2 - Terribile. 23 su 816 recensioni" "

8,2/10

Pulizia

8,6/10

Personale e servizio

7,8/10

Servizi

8,2/10

Condizioni e dotazioni della struttura

7,4/10

Ecosostenibilità

Recensioni

8/10 Buono

Ryan

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Good location close to everything in the docklands. Our hotel room was large which was good for family with 2 kids.
Soggiorno di 1 notte a marzo 2024
Risposta di acd, il giorno 5 mar 2024
Dear Ryan, Thank you for your kind review! We are thrilled to hear that you had a wonderful experience during your stay with us. Hopefully your stay was memorable. We hope to welcome you back soon! Best regards, ACD Apartments

10/10 Eccellente

Zachary

Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Risposta di acd, il giorno 22 feb 2024
Dear Zachary, Thank you for your kind review! We are thrilled to hear that you had a wonderful experience during your stay with us. Hopefully your stay was memorable.We hope to welcome you back soon! Best regards, ACD Apartments

8/10 Buono

michelle

Mi è piaciuto: Condizioni e dotazioni della struttura
Lovely clean easy check in and check out staff friendly and helpful beautiful veow
Soggiorno di 1 notte a gennaio 2024
Risposta di acd, il giorno 22 feb 2024
Dear Michelle, Thank you for your kind review! We are thrilled to hear that you had a wonderful experience during your stay with us. Hopefully your stay was memorable.We hope to welcome you back soon! Best regards, ACD Apartments

10/10 Eccellente

Lachlan

Soggiorno di 2 notti a gennaio 2024
Risposta di acd, il giorno 22 feb 2024
Dear Lachlan, Thank you for your kind review! We are thrilled to hear that you had a wonderful experience during your stay with us. Hopefully your stay was memorable.We hope to welcome you back soon! Best regards, ACD Apartments

6/10 Soddisfacente

Karen

Viaggio di gruppo
Apartment had broken furniture with some items in disrepair or very worn out. Wasn't as clean as it should be. Lock/latch in bathroom was faulty causing me to be locked in and took two hours to rectify. I missed a funeral due to the situation which was very upsetting. When I sent an email asking for a refund due to the inconvenience and anxiety I experienced I was offered a very small amount in the form of a credit. I have sent two follow up emails which have gone unanswered. Very poor customer service.
Soggiorno di 5 notti a gennaio 2024

6/10 Soddisfacente

Katherine

Mi è piaciuto: Servizi
Soggiorno di 2 notti a dicembre 2023

6/10 Soddisfacente

Adrian

Viaggio con famiglia e bambini piccoli
The couches were really old and the apartment did not look anything like the photos in the executive suite. It was really old and was not clean. Was not happy with it but had not choice as had already paid for it.
Soggiorno di 5 notti a dicembre 2023

10/10 Eccellente

Chi Fai

Mi è piaciuto: Pulizia e comfort della camera
整體環境舒適,住房地氈污穢,洗手間欠缺清潔用品,
Soggiorno di 14 notti a dicembre 2023

8/10 Buono

Matthew

Viaggio di coppia
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Soggiorno di 1 notte a dicembre 2023

10/10 Eccellente

Britt

Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Soggiorno di 2 notti a dicembre 2023

4/10 Scarso

Kylie

Non mi è piaciuto: Pulizia
Stayed for 5 nights. Short stroll to shops and tram however when we walked into the property I immediately noticed that the walls and cupboards were not clean. Inches of dust was found behind the bedroom door. Sheets and quilt did not feel clean. Blood stains on the mattress protector could be seen through the sheets. Towels smelt like urine. Tried to contact reception to advise however no one answered the phone. The range hood in the kitchen had grease dripping from it. There were no teaspoons. The front door lock was loose which was difficult to open and close. Roller blinds were ripped/damaged. I would never stay or recommend this apartment to anyone.
Soggiorno di 5 notti a novembre 2023

8/10 Buono

Viaggiatore verificato

Viaggio con la famiglia
Mi è piaciuto: Pulizia e comfort della camera
We were late checking in, service was excellent. Location was great, apartment was clean and tidy.
Soggiorno di 3 notti a novembre 2023

10/10 Eccellente

Tim

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Excellent check in service Very clean and good furnishings
Soggiorno di 2 notti a novembre 2023

10/10 Eccellente

Gary

Viaggio con la famiglia
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Very easy to get too and view from our apartment was fantastic. Penty of space in the apartment very comfortable
Soggiorno di 1 notte a novembre 2023

6/10 Soddisfacente

Too Xiao

Viaggio con la famiglia
Mi è piaciuto: Pulizia
Non mi è piaciuto: Condizioni e dotazioni della struttura
The apartment floor is not clean.
Soggiorno di 6 notti a novembre 2023

8/10 Buono

Rob

Viaggio di gruppo
Mi è piaciuto: Pulizia e servizi
Great location Carpets pretty bad however , really should be replaced Otherwise good place
Soggiorno di 1 notte a novembre 2023
Risposta di acd, il giorno 16 nov 2023
Dear Rob, Thank you for your kind review! We are thrilled to hear that you had a wonderful experience during your stay with us. Hopefully your stay was memorable. Apologies for the inconvenience. We hope to welcome you back soon! Best regards, ACD Apartments

4/10 Scarso

jessica

Mi è piaciuto: Pulizia e comfort della camera
Terrible communication
Emailed that I wanted car parking until 6pm and they replied that we had free of charge parking. When we arrived they informed us we couldn't park as long as needed and they just replied to the email without reading it communication really needs improvement
Soggiorno di 2 notti a novembre 2023

8/10 Buono

Jacinta

Viaggio di gruppo
Mi è piaciuto: Pulizia e comfort della camera
Great spot nice view but annoying night noise
Great spot and nice views. Noise at night above main bathroom and 2nd bedroom annoying drone machine noise and noisy water pipes Close to nice restaurants
Soggiorno di 2 notti a novembre 2023
Risposta di acd, il giorno 14 nov 2023
Dear Jacinta,Thank you for your kind review! We are thrilled to hear that you had a wonderful experience during your stay with us. Hopefully your stay was memorable.We hope to welcome you back soon!Best regards, ACD Apartments

4/10 Scarso

Philip

Viaggio con famiglia e bambini piccoli, Viaggio con la famiglia
Mi è piaciuto: Servizi
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
the area around is nice and short walks to victoria market and river. the place was not cleaned prior to us moving in and very noticeable. also, the floor under the carpet was damaged probably leading to some smell due to leakage? it was cheap compared to what i was looking in and around the area. wouldnt recommend without cleaning as there were food marks and stuff laminated on the door wedges.
Soggiorno di 3 notti a novembre 2023

10/10 Eccellente

Viaggiatore verificato

Viaggio di gruppo
Mi è piaciuto: Pulizia e comfort della camera
Soggiorno di 3 notti a ottobre 2023
Risposta di acd, il giorno 1 nov 2023
Thank you Dear for your kind review! We are thrilled to hear that you had a wonderful experience during your stay with us. Hopefully your stay was memorable.We hope to welcome you back soon! Best regards, ACD Apartments

10/10 Eccellente

Hugo De la

Viaggio con la famiglia
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
One of the most beautiful places is amazing
Soggiorno di 4 notti a ottobre 2023
Risposta di acd, il giorno 30 ott 2023
Dear Hugo, Thank you for your kind review! We are thrilled to hear that you had a wonderful experience during your stay with us. Hopefully your stay was memorable.We hope to welcome you back soon! Best regards, ACD Apartments

8/10 Buono

Sussan

Viaggio di gruppo, Viaggio con la famiglia
Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Booked for 4 and insufficient cutlery and crockery for our stay. Not very clean in unit but bedding was clean. Needs modernizing...
Soggiorno di 2 notti a ottobre 2023

10/10 Eccellente

Natalie

Viaggio con la famiglia
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Great property with fantastic views. Close to everything and easy to park. Secure parking made our lives easy as we were in and out a lot.
Soggiorno di 3 notti a ottobre 2023
Risposta di acd, il giorno 23 ott 2023
Dear Natalie, Thank you for your kind review! We are thrilled to hear that you had a wonderful experience during your stay with us. Hopefully your stay was memorable. We have taken your feedback into account and would be implementing that right away.We hope to welcome you back soon! Best regards, ACD Apartments

8/10 Buono

Seok

Soggiorno di 2 notti a ottobre 2023
Risposta di acd, il giorno 9 nov 2023
Dear Seok,Thank you for your kind review! We are thrilled to hear that you had a wonderful experience during your stay with us. Hopefully your stay was memorable.We hope to welcome you back soon!Best regards, ACD Apartments

6/10 Soddisfacente

Yashar

Viaggio con la famiglia
Mi è piaciuto: Condizioni e dotazioni della struttura
Non mi è piaciuto: Pulizia e servizi
There were drink marks on bedside tables and blood stains from previous meat in freezer, the floor was dusty and hadn’t been mopped . The bed sheets were clean
Soggiorno di 4 notti a ottobre 2023

10/10 Eccellente

Jonathan

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Overall excellent in all aspects that was required to make our stay very enjoyable , it was a last minute look up but turned out great.
Soggiorno di 3 notti a settembre 2023
Risposta di acd, il giorno 12 ott 2023
Dear Jonathan, Thank you for your kind review! We are thrilled to hear that you had a wonderful experience during your stay with us. Hopefully your stay was memorable.We hope to welcome you back soon! Best regards, ACD Apartments

10/10 Eccellente

DM

Mi è piaciuto: Pulizia e comfort della camera
Soggiorno di 8 notti a settembre 2023
Risposta di acd, il giorno 5 ott 2023
Dear DM, Thank you for your kind review! We are thrilled to hear that you had a wonderful experience during your stay with us. Hopefully your stay was memorable.We hope to welcome you back soon! Best regards, ACD Apartments

10/10 Eccellente

Nadine

Viaggio con la famiglia
Mi è piaciuto: Pulizia e comfort della camera
Soggiorno di 3 notti a settembre 2023
Risposta di acd, il giorno 22 set 2023
Dear Nadine, Thank you for your kind review! We are thrilled to hear that you had a wonderful experience during your stay with us. Hopefully your stay was memorable.We hope to welcome you back soon! Best regards, ACD Apartments

10/10 Eccellente

Brett

Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Soggiorno di 2 notti ad agosto 2023
Risposta di acd, il giorno 11 set 2023
Thank you so much for your kind review.We hope to see you soon Kind Regards,ACD Apartments

4/10 Scarso

peter

Viaggio con famiglia e bambini piccoli
Non mi è piaciuto: Condizioni e dotazioni della struttura
Location and parking great, but apartment needed maintenance. Door lock to balcony broken, windows wouldn’t seal properly and power outlet in second bedroom was hanging off the wall. Not very safe considering kids were sleeping there! Disappointed, as the apartment is a nice design and location.
Soggiorno di 2 notti ad agosto 2023
Risposta di acd, il giorno 11 set 2023
Dear [Reviewer's Name],Thank you for your review. We're pleased to hear you enjoyed our location and parking, and we apologize for the maintenance issues you encountered; rest assured, we're addressing them promptly.Kind Regards,ACD Apartments

6/10 Soddisfacente

Andy

Viaggio di lavoro, Viaggio con la famiglia
Non mi è piaciuto: Pulizia
The staff at the front desk were very helpful and let us check-in early which was great as I had a work function to attend. The apartment was spacious but fairly run down, with lots of stains on carpets, dirty walls, broken draws, etc. The main issue is the lack of cleaning, the apartment was really dirty with the previous guests toenail clippings still on the bathroom floor and hair and dirt on the floors throughout the apartment. There were 2 vacuum cleaners in the covered which were both completely clogged with dirt and had no suction. We unclogged and cleaned these ourselves and then vacuumed the apartment and it only took about 10-15 minutes. Not sure why the 'cleaning staff' can't do the job themselves - it was pretty disgusting.
Soggiorno di 2 notti ad agosto 2023
Risposta di acd, il giorno 11 set 2023
We're pleased to have accommodated your early check-in request, but we apologize for the cleanliness issues you encountered. Rest assured, your feedback is invaluable, and we'll work to ensure a higher standard of cleanliness for future guests. Kind Regards, ACD Apartments

10/10 Eccellente

alexandra

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
nice view
Soggiorno di 1 notte a luglio 2023
Risposta di acd, il giorno 11 ago 2023
Dear Alexandra, Thank you for your kind review! We're thrilled to hear that you had a wonderful experience during your stay with us. Hopefully your stay was memorable. We hope to welcome you back soon! Best regards, ACD Apartments

10/10 Eccellente

Antonio

Soggiorno di 2 notti a luglio 2023
Risposta di acd, il giorno 18 ago 2023
Dear Antonio, Thank you for your kind review! We are thrilled to hear that you had a wonderful experience during your stay with us. Hopefully your stay was memorable.We hope to welcome you back soon! Best regards, ACD Apartments

8/10 Buono

JUAN

Viaggio con la famiglia
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Buena ubicacion, con supermercados, restaurantes y tiendas comerciales muy cerca.
Soggiorno di 15 notti a luglio 2023
Risposta di acd, il giorno 2 ago 2023
Dear Juan, Thank you for your kind review! We're thrilled to hear that you had a wonderful experience during your stay with us. We hope to welcome you back soon! Best regards, ACD Apartments

6/10 Soddisfacente

Jonathan

Viaggio con famiglia e bambini piccoli
Non mi è piaciuto: Servizi e condizioni e dotazioni della struttura
Not as described. Very small for five people. Advert vastly different to actual accommodation.
Soggiorno di 2 notti a luglio 2023
Risposta di acd, il giorno 11 set 2023
We apologize for the discrepancy in the description. Your feedback is important, and we'll strive to align our listings more accurately with the actual accommodations.'Kind Regards,ACD Apartments

10/10 Eccellente

Jordan

Viaggio con la famiglia
Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
We stayed in a 3 bed apartment. It was clean, spacious and in a good location, with views over the Docklands. A number of restaurants nearby. It was priced really well compared to other larger accommodations in the city.
Soggiorno di 1 notte a luglio 2023
Risposta di ACD Apartments, il giorno 19 lug 2023
Dear Jordan,Thank you for your kind review! We're thrilled to hear that you had a wonderful experience during your stay with us. We hope to welcome you back soon! Best regards, ACD Apartments

10/10 Eccellente

Michael

Viaggio con la famiglia
Mi è piaciuto: Pulizia e comfort della camera
Good location. Near transport system and shops. Nice view of the harbour. Beautiful at night. Clean and good size apartment. We will stay again when in Melbourne.
Soggiorno di 3 notti a luglio 2023
Risposta di ACD Apartments, il giorno 19 lug 2023
Dear Michael,Thank you for your kind review! We're thrilled to hear that you had a wonderful experience during your stay with us. We hope to welcome you back soon! Best regards, ACD Apartments

6/10 Soddisfacente

Brett

Viaggio con la famiglia
Non mi è piaciuto: Condizioni e dotazioni della struttura
Good location. Apartment needs some maintenance.
Soggiorno di 2 notti a luglio 2023
Risposta di ACD Apartments, il giorno 19 lug 2023
Dear Brett,Thank you for your kind review! We're thrilled to hear that you had a wonderful experience during your stay with us. We hope to welcome you back soon! We will keep a note regarding the maintenance of the apartment and will make sure you don't face it again.Best regards, ACD Apartments

10/10 Eccellente

farid

Viaggio con la famiglia
Mi è piaciuto: Pulizia e comfort della camera
1 semaine en famille, appartement spacieux, confortable et idéalement situé
Soggiorno di 7 notti a giugno 2023
Risposta di ACD Apartments, il giorno 19 lug 2023
Cher Farid,Merci pour votre aimable critique! Nous sommes ravis d'apprendre que vous avez vécu une expérience merveilleuse lors de votre séjour chez nous. Nous espérons vous revoir bientôt!Cordialement,Appartements ACD

10/10 Eccellente

Karen, Mayfield

Viaggio con la famiglia
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
I believe ACD manage various properties in Docklands. We had a 2 bedroom 2 bathroom apartment with balcony and views in Doepel Way, which also included access to an indoor gym, lap pool, sauna and spa. The views were amazing, the apartment was fairly new. Close to the first tram stop in Docklands (in the free tram zone). Close to a shopping centre and supermarket. The ACD managers were extremely helpful. We loved our stay!
Soggiorno di 6 notti a luglio 2023
Risposta di ACD Apartments, il giorno 19 lug 2023
Dear Karen,Thank you for your kind review! We're thrilled to hear that you had a wonderful experience during your stay with us. We are glad to hear that our employees provided excellent service to you. We hope to welcome you back soon! Best regards, ACD Apartments

8/10 Buono

Hyesuk

Viaggio con la famiglia
Mi è piaciuto: Pulizia e comfort della camera
Soggiorno di 2 notti a luglio 2023

10/10 Eccellente

Michael John

Viaggio di gruppo
Mi è piaciuto: Pulizia e comfort della camera
boys weekend
Great apartment , excellent location , couldn't fault anything, easy undercover parking
Soggiorno di 3 notti a giugno 2023
Risposta di ACD Apartments, il giorno 19 lug 2023
Dear John,Thank you for your kind review! We're thrilled to hear that you had a wonderful experience during your stay with us. We hope to welcome you back soon! Best regards, ACD Apartments

10/10 Eccellente

Fiona

Viaggio con la famiglia
Mi è piaciuto: Pulizia e comfort della camera
Docklands harbour view stay
Checkin was simple and helpful friendly staff. Room was 3 bedrooms executive and had harbour views and was extremely comfortable for our family. Would definitely stay again.
Soggiorno di 2 notti a giugno 2023
Risposta di ACD Apartments, il giorno 19 lug 2023
Dear Fiona,Thank you for your kind review! We're thrilled to hear that you had a wonderful experience during your stay with us. We hope to welcome you back soon! Best regards, ACD Apartments

10/10 Eccellente

Lori

Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Great location and lovely apartment layout
Soggiorno di 6 notti a giugno 2023
Risposta di acd, il giorno 18 ago 2023
Dear Lori, Thank you for your kind review! We are thrilled to hear that you had a wonderful experience during your stay with us. Hopefully your stay was memorable.We hope to welcome you back soon! Best regards, ACD Apartments

6/10 Soddisfacente

Bharat

Viaggio con famiglia e bambini piccoli
The dishwasher , washing machine and dryer were not working properly and the carpets were dirty . They needed maintenance. Location was fabulous and the view was spot on the docks.
Soggiorno di 4 notti a maggio 2023

6/10 Soddisfacente

Alissa

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Not like the photos. Poor condition for price.
Soggiorno di 2 notti a maggio 2023

10/10 Eccellente

Daryl

Soggiorno di 1 notte a maggio 2023

10/10 Eccellente

Damien

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Perfect location close to trams and shopping precinct. Apartment was big enough that you didn’t feel like you were on top of each other and the couch was comfy would definitely stay here again.
Soggiorno di 2 notti ad aprile 2023

10/10 Eccellente

Kevin

Viaggio con la famiglia
Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Great position
Soggiorno di 6 notti ad aprile 2023

8/10 Buono

KAR HERNG

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
THE VIEW FROM THE APARTMENT IS BEAUTIFUL
Soggiorno di 4 notti ad aprile 2023