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Recensioni per Mercure Welcome Melbourne

3.5 out of 5
Mercure Welcome Melbourne
265 Little Bourke Street, Melbourne, VIC

Recensioni

7,8

Buono

Valutazione di 10 - Eccellente. 322 su 1001 recensioni" "
Valutazione di 8 - Buono. 393 su 1001 recensioni" "
Valutazione di 6 - Soddisfacente. 164 su 1001 recensioni" "
Valutazione di 4 - Scarso. 87 su 1001 recensioni" "
Valutazione di 2 - Terribile. 35 su 1001 recensioni" "

8,4/10

Pulizia

8,4/10

Personale e servizio

7,6/10

Servizi

7,4/10

Condizioni e dotazioni della struttura

7,8/10

Ecosostenibilità

Recensioni

10/10 Eccellente

Thomas

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great hotel with great staff. Room was simple and ventilation system and fridge a bit noisey, but we loved our stay. Staff helped us with lots of requests (for more tea, for a blanket, help with the washing machines) and we really appreciated it. Also a great location and lovely safe feeling with staff on 24/7.
Soggiorno di 5 notti ad aprile 2024

8/10 Buono

Nigel, Wattle Grove

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Good central location close to public transport, friendly, helpfully staff. Only complaint would be the coffee machine at breakfast which uses powdered milk which means lacklustre coffee from a city that is well know for this beverage, second day paid for barista coffee at breakfast.
Soggiorno di 2 notti ad aprile 2024

8/10 Buono

rosemary

Viaggio con la famiglia
Mi è piaciuto: Pulizia
Great location. Room adequate, but basic fine if you’re not spending time in it. Great breakfast Front staff helpful.
Soggiorno di 4 notti ad aprile 2024

4/10 Scarso

Peter, Sunnynook

Viaggio con la famiglia
Non mi è piaciuto: Pulizia e servizi
The position was fantastic. Breakfast was very good. However we pre payed our breakfast the message to that effect didn’t to the restaurant. So every morning the same ritual of explaining that we paid. We stayed there for 5 nights. Room was not serviced once! We called for fresh towels and guess what? The phone was either not answered or engaged. So we raided the housemaid’s trolley. The deceased owner Les Erdi (RIP) would turn in his grave to see what happened to his Hotel.
Soggiorno di 5 notti ad aprile 2024

4/10 Scarso

Belinda

Viaggio con la famiglia
Mi è piaciuto: Pulizia
Non mi è piaciuto: Personale e servizio, servizi, condizioni e dotazioni della struttura
A very basic room. There were 4 of us, and we struggled having no mirror in the room other than one in the bathroom. You could feel the springs in the bed. Very busy and never more than one staff member on the desk so long lines. The highlight of this hotel was the location which was fabulous. It was clean, no complaints there but just not even slightly luxurious…
Soggiorno di 3 notti a marzo 2024
Risposta di Alex Mihardja, il giorno 2 apr 2024
Dear Belinda,Thank you for your feedback. We appreciate your comments and apologize for any inconvenience you experienced. We're glad you found the location fabulous and that the room was clean. We'll take your feedback into consideration for future improvements. We hope to have the opportunity to welcome you back and provide a better experience.Warm regards,Alex MihardjaExecutive Assistant

8/10 Buono

Tracey

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Convenient
Soggiorno di 1 notte a marzo 2024
Risposta di Alex Mihardja, il giorno 2 apr 2024
Dear Tracey,Thank you for your feedback. We're glad you found our hotel convenient. We look forward to your next visit.Sincerely,Alex MihardjaExecutive Assistant

10/10 Eccellente

Larraine

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Very conveniently located
Soggiorno di 6 notti a marzo 2024
Risposta di Alex Mihardja, il giorno 25 mar 2024
Dear Larraine,We're delighted to hear that you found our location convenient. Thank you for choosing to stay with us and we look forward to your next visit.Sincerely,Alex MihardjaExecutive Assistant2 / 2

10/10 Eccellente

Jacqueline Alleyne, Engadine

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 2 notti a gennaio 2024
Risposta di Alex Mihardja, il giorno 25 mar 2024
Dear Jacqueline Alleyne,Thank you very much for your top rating. We're thrilled to hear that you had an excellent experience during your stay with us. We hope to welcome you back again soon.Sincerely,Alex MihardjaExecutive Assistant

4/10 Scarso

Hsiao Chien

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
I don’t think they’ve vacuumed the room properly. I can understand the house keeping only come on the third day to change the towels, but at least have a clean room when there’s a check-in. The dust accumulated in the vent makes the place dated and dirty. The only positive is the location of the hotel, appreciate the closeness to everything.
Soggiorno di 4 notti a marzo 2024
Risposta di Alex Mihardja, il giorno 18 mar 2024
Dear Hsiao Chen,Thank you for sharing your feedback. We apologize for the inconvenience regarding the servicing of your room. We're glad you appreciated our hotel's location and hope to welcome you back for a better experience in the future.Best regards,Alex MihardjaExecutive Assistant

8/10 Buono

Carrie-Anne

Soggiorno di 3 notti a marzo 2024
Risposta di Alex Mihardja, il giorno 5 apr 2024
Dear Carrie-Anne,Thank you for your rating. We appreciate your feedback and hope to welcome you back in the near future.Sincerely,Alex MihardjaExecutive Assistant

6/10 Soddisfacente

Angelika

Non mi è piaciuto: Condizioni e dotazioni della struttura
Zimmer zur Straßenseite furchtbar laut. Einrichtung vom Zimmer sehr kalt, kein Bild an der Wand und nur ein Nachtisch vorhanden. Außerdem wenig Lichtquellen im Zimmer, sehr dunkel! Personal könnte freundlicher sein. Im Bad wenig Ablagefläche. In der Hotelbeschreibung wurde Shuttleservice angeboten, den es leider nicht gab!
Soggiorno di 5 notti a marzo 2024
Risposta di Alex Mihardja, il giorno 14 mar 2024
Dear Angelika,Thank you for your feedback. We apologize for the inconveniences you experienced during your stay. Your comments are valuable to us, and we'll endeavor to address these issues promptly to ensure a better experience for our guests in the future. We hope to have the opportunity to welcome you back and provide a more enjoyable stay.Best regards,Alex MihardjaExecutive Assistant

6/10 Soddisfacente

Anne

Mi è piaciuto: Pulizia e personale e servizio
Non mi è piaciuto: Condizioni e dotazioni della struttura
Soggiorno di 4 notti a febbraio 2024
Risposta di Alex Mihardja, il giorno 6 mar 2024
Dear Anne,Thank you for staying with us and for providing us with your rating.We hope to welcome you back in the future.Sincerely,Alex MihardjaExecutive Assistant

8/10 Buono

tiare

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 7 notti a febbraio 2024
Risposta di Alex Mihardja, il giorno 4 mar 2024
Dear Tiare,Thank you for your positive rating. We're pleased you had a good experience. Looking forward to welcoming you again soon.Sincerely,Alex MihardjaExecutive Assistant

8/10 Buono

Amy

My room was supposed to be cleaned every 3 days. On the day it was supposed to be cleaned, I got a note that my room couldn’t be cleaned due to unforeseen circumstances. So I told the front desk about it. It was supposed to have been done the next day, but it wasn’t done then either. I told the front desk about the no cleaning again. The only service I got was my trash removed and new towels (that I didn’t need)….
Soggiorno di 7 notti a febbraio 2024
Risposta di Alex Mihardja, il giorno 4 mar 2024
Dear Amy,Thank you for sharing your experience. We apologize for the inconvenience you encountered with the housekeeping service. Your feedback is valuable, and we will endeavor to address this issue to ensure a more satisfactory experience in the future.Sincerely,Alex MihardjaExecutive Assistant

10/10 Eccellente

emelly

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
I got what i paid for. Basics were covered. Staff were helpful and nice. Very happy with location. Wanting a bit more from the room, but it was suffice overall.
Soggiorno di 3 notti a febbraio 2024
Risposta di Alex Mihardja, il giorno 26 feb 2024
Dear Emelly,Thank you for your feedback. We're pleased to hear that you found value in what you paid for, and we appreciate your positive comments about our helpful and nice staff. We look forward to welcoming you again.Sincerely,Alex MihardjaExecutive Assistant

10/10 Eccellente

Kris, Stirling

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The only issue we had was when the lift had s meltdown. But it was fixed in no time. This property is wonderful. Nothing too much trouble from the staff. This was our second stay here and definitely our first choice when we return to Melbourne again,
Soggiorno di 4 notti a febbraio 2024
Risposta di Alex Mihardja, il giorno 19 feb 2024
Dear Kris,Thank you for your positive feedback. We're delighted to hear that you enjoyed your stay, and we appreciate your understanding regarding the lift issue. It's wonderful to know that our staff made your experience memorable. We look forward to welcoming you back for your next stay in Melbourne.Best regards,Alex MihardjaExecutive Assistant

4/10 Scarso

Andrew

Viaggio di lavoro
Non mi è piaciuto: Personale e servizio e servizi
Arrived around midnight and it appears the guy on reception hadn’t had a chat with anyone for some time so decided that he’d use me as his sounding board for a few minutes. Seriously mate, it’s past midnight and I’ve just stepped off a 9 hour flight, let me sleep. Asked him about laundry, he said there was a washing machine on the 8th floor. When I asked if there was a laundry service. He said no… there is. As long as you get it down to reception before 8am! Was told that my room would only be cleaned on the third day… in my case this was Saturday. Hung a Do Not Disturb sign on the door and took laundry bag downstairs. Came back later that afternoon and asked if there was any slight chance my laundry was there. Was told to check in my room… I told them there was a DND sign on the door so that was unlikely. They said I should check anyway… alarm bells started here. Next day I got to my room only to find a cleaner in there. So much for the Do Not Disturb sign. This was Friday, the day BEFORE they should be cleaning…. Complained pretty strongly to reception. Friday left to go for dinner, DND sign on the door again. Came back to find my laundry in the room. Not sure what Do Not Disturb signs mean in this place, but in every other hotel I’ve ever stayed in it means don’t enter the room. Poor form Mercure Welcome. Won’t be staying again. Suggest you think twice about your safety and the safety of your personal belongings before staying here people. Very poor.
Soggiorno di 4 notti a febbraio 2024
Risposta di Alex Mihardja, il giorno 19 feb 2024
Dear Andrew,Thank you for sharing your experience, and we apologize for the inconveniences you encountered during your stay. We take your feedback seriously and will address the issues raised with our team to ensure a better experience for our guests in the future. We appreciate your insights and regret any frustration caused.Sincerely,Alex MihardjaExecutive Assistant

10/10 Eccellente

Kris, Stirling

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The young lady who checked us in was fabulous. Nothing too much trouble. We love this hotel.
Soggiorno di 1 notte a febbraio 2024
Risposta di Alex Mihardja, il giorno 16 feb 2024
Dear Kris,Thank you for your wonderful feedback! We're delighted to hear that the check-in experience was fabulous and that you love our hotel. We look forward to welcoming you back for another enjoyable stay. Sincerely,Alex MihardjaExecutive Assistant

8/10 Buono

Etsuko

Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Soggiorno di 2 notti a febbraio 2024
Risposta di Alex Mihardja, il giorno 15 feb 2024
Dear Etsuko,Thank you for your rating. We appreciate your stay and hope to welcome you back soon.Sincerely,Alex MihardjaExecutive Assistant

8/10 Buono

Kerry

Soggiorno di 8 notti a febbraio 2024
Risposta di Alex Mihardja, il giorno 21 mar 2024
Dear Kerry,Thank you for your rating. We appreciate your feedback and hope to welcome you back soon.Sincerely,Alex MihardjaExecutive Assistant

10/10 Eccellente

paul

Viaggio di gruppo
Central and good place to stay
Soggiorno di 3 notti a febbraio 2024
Risposta di Alex Mihardja, il giorno 11 feb 2024
Dear Paul,Thank you for your feedback. We're pleased to hear you found our location central and a good place to stay. Looking forward to hosting you again.Best regards,Alex MihardjaExecutive Assistant

8/10 Buono

Kim Lan

Soggiorno di 4 notti a febbraio 2024
Risposta di AM, il giorno 11 feb 2024
Dear Kim Lan,Thank you for your rating. We appreciate your feedback and are delighted you had a positive experience. We look forward to hosting you again.Best regards,Alex MihardjaExecutive Assistant

6/10 Soddisfacente

Janice

Mi è piaciuto: Pulizia e servizi
Non mi è piaciuto: Personale e servizio
Phoned to advised I’d be a day later checking in. No one answered the phone also emailed them.
Soggiorno di 3 notti a febbraio 2024
Risposta di AM, il giorno 11 feb 2024
Dear Janice,We apologize for the inconvenience you experienced while trying to reach us. Your feedback is valuable, and we'll address the issue to ensure a more responsive service in the future. Thank you for bringing this to our attention.Best regards,Alex MihardjaExecutive Assistant

10/10 Eccellente

Theera

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Good value
Soggiorno di 4 notti a gennaio 2024
Risposta di AM, il giorno 5 feb 2024
Dear Theera,Thank you for the excellent rating and positive feedback. We're delighted to know you found good value in your stay. We appreciate your support and hope to welcome you back soon.Best regards,Alex MihardjaExecutive Assistant

10/10 Eccellente

Peter

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
lobation location
Soggiorno di 2 notti a gennaio 2024
Risposta di AM, il giorno 5 feb 2024
Dear peter,Thank you for the outstanding rating. We're thrilled you enjoyed our location. Your feedback is valuable, and we look forward to hosting you again.Best regards,Alex MihardjaExecutive Assistant

8/10 Buono

Grahame

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a gennaio 2024
Risposta di Alex Mihardja, il giorno 31 gen 2024
Dear Grahame,Thank you for your rating. We appreciate your feedback and hope to welcome you back in the future.Sincerely,Alex MihardjaExecutive Assistant

8/10 Buono

Viaggiatore verificato

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Short stay
Walls were a bit thin. Could hear other room activities all night
Soggiorno di 1 notte a gennaio 2024
Risposta di Alex Mihardja, il giorno 28 gen 2024
Thank you for sharing your feedback with us. We apologize for any inconvenience caused by the noise. Your comments are valuable, and we will address this matter to enhance our guests' experiences. We hope to welcome you back for an improved stay.Best regards,Alex MihardjaExecutive Assistant

8/10 Buono

Ali

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Great location!
Soggiorno di 3 notti a gennaio 2024
Risposta di Alex Mihardja, il giorno 28 gen 2024
Dear Ali,Thank you for your positive feedback on our great location. We're delighted you enjoyed it. We look forward to welcoming you back for another enjoyable stay.Best regards,Alex MihardjaExecutive Assistant

6/10 Soddisfacente

Nadia

Mi è piaciuto: Pulizia e personale e servizio
Non mi è piaciuto: Condizioni e dotazioni della struttura
Soggiorno di 2 notti a gennaio 2024
Risposta di Alex Mihardja, il giorno 30 gen 2024
Dear Nadia,Thank you for your rating. We hope to enhance your experience on your next stay.Sincerely,Alex MihardjaExecutive Assistant

6/10 Soddisfacente

Viaggiatore verificato

Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Good location
Great location, close to shops, restaurants and transport. Plenty to offer for breakfast. Room was near the lift and was a bit noisy at times. Room was small but only there for 3 nights so that's ok. Desk staff must have been fairly new-couldn't find my booking! Asked me if I was sure I had a booking, found it eventually
Soggiorno di 3 notti a gennaio 2024
Risposta di Alex Mihardja, il giorno 28 gen 2024
Thank you for highlighting our great location and breakfast offerings. We appreciate your feedback regarding the room, and we'll address the noise issue to enhance future stays. Our apologies for any inconvenience during check-in. We hope to welcome you back for an improved experience.Best regards,Alex MihardjaExecutive Assistant

8/10 Buono

Joan

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The Mercure Welcome Melbourne was of a much higher standard than I was expecting. The staff are lovely, the room had everything we needed and was in great condition. The cleanliness in the room was exceptional (I suffer from dust mite allergies and get a stuffy nose and skin rashes when dust is present, but I did not encounter this at all). We paid a little extra for a quieter room on a higher level as we were concerned that being located in the central shopping district it may be noisy overnight and it was beautifully quiet overnight. Not even a thunderstorm one night disturbed us. The curtains were wonderful blackout too so you aren't even ware when dawn breaks. My only real criticism (which lost The Mercure a star on my review) was related to the mattresses which were really hard and not the most comfortable.
Soggiorno di 2 notti a gennaio 2024
Risposta di Alex Mihardja, il giorno 28 gen 2024
Dear Joan,Thank you for your positive feedback, and we're thrilled to hear you had a pleasant experience. We appreciate your comments on our staff, room amenities, and cleanliness. Your feedback about the mattresses is valuable, and we'll explore options for improvement. We hope to welcome you back for another enjoyable stay.Best regards,Alex MihardjaExecutive Assistant

8/10 Buono

Ruth

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Central
All good except for the drilling and hammering from what seemed like next door or above us.
Soggiorno di 1 notte a gennaio 2024
Risposta di Alex Mihardja, il giorno 28 gen 2024
Dear Ruth,Thank you for your feedback. We apologize for the disturbance caused by the drilling and hammering. Your comments are important, and we will address this to ensure a more peaceful stay in the future. We appreciate your understanding and hope to welcome you back for an improved experience.Best regards,Alex MihardjaExecutive Assistant

4/10 Scarso

Cassidy

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Loud banging/construction in the morning
Soggiorno di 1 notte a gennaio 2024
Risposta di Alex Mihardja, il giorno 28 gen 2024
Dear Cassidy,Thank you for bringing the noise issue to our attention. We apologize for any disturbance caused and will address this matter promptly to enhance future stays. We appreciate your understanding and hope to welcome you back for a more peaceful experience.Best regards,Alex MihardjaExecutive Assistant

6/10 Soddisfacente

My Anh

Viaggio con la famiglia
Non mi è piaciuto: Personale e servizio
The hotel is in the heart of Mel city hence very convenient for transportation and shopping. Staff are nice and polite but not very helpful. Parking in a public car park is a bad experience.
Soggiorno di 2 notti a dicembre 2023
Risposta di Alex Mihardja, il giorno 24 gen 2024
Dear My Anh,Thank you for sharing your thoughts. We're glad you found our location convenient and our staff polite. We appreciate your feedback on the parking experience.Best regards,Alex MihardjaExecutive Assistant

10/10 Eccellente

Sue, Tura Beach

Soggiorno di 2 notti a gennaio 2024
Risposta di Alex Mihardja, il giorno 28 gen 2024
Dear Sue,Thank you for your outstanding rating. We're delighted to hear you had a perfect experience. We look forward to welcoming you back.Best regards,Alex MihardjaExecutive Assistant

6/10 Soddisfacente

Sally

Viaggio con la famiglia
Mi è piaciuto: Pulizia
Small room. No soap in bathroom. No service to room until day 3. Room was dark. The people servicing the room were great but so overworked, obviously the hotel is economising by cutting down on staff. Wait for lift in busy times could exceed 20 minutes, one lady was worried she was going to miss her flight. I will not be returning.
Soggiorno di 4 notti a gennaio 2024
Risposta di Alex Mihardja, il giorno 23 gen 2024
Dear Sally,Thank you for sharing your experience. We're sorry to hear about the challenges you faced. Your feedback is valuable, and we'll address these issues to enhance our services. We appreciate your understanding and once again, our apologies.Best regards,Alex MihardjaExecutive Assistant

8/10 Buono

Kathy

Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Over-charging for early check-in
We arrived about three hours early. The room was available but we weren't allowed to access it unless we paid $40 extra. All we wanted to do was leave our luggage, use the bathroom and then go to the tennis. They said we would use their services eg electricity and water to much before our booking started. So we just used their public toilet and left our luggage with the concierge and then went to the Tennis. We didn't arrive back till after 5.00 pm which is three hours after check-in and didn't use their services for 3 hours, so their argument is completely ridiculous. Lift your game MERCURE WELCOME. This doesn't happen at other hotels if the room is available early. I stayed in a King Bed room. The bed was VERY hard. The location convenient.
Soggiorno di 2 notti a gennaio 2024
Risposta di Alex Mihardja, il giorno 23 gen 2024
Dear Kathy,Thank you for sharing your experience. We apologize for any inconvenience caused during your early arrival. We appreciate your feedback and will review our policies to ensure a better experience for our guests in the future. We hope the rest of your stay was enjoyable.Best regards,Alex MihardjaExecutive Assistant

8/10 Buono

Osvaldo, Highland Park

Soggiorno di 1 notte a gennaio 2024
Risposta di Alex Mihardja, il giorno 23 gen 2024
Dear Osvaldo,Thank you for your rating. We're glad you had a positive experience. We look forward to welcoming you again in the future.Sincerely,Alex MihardjaExecutive Assistant

10/10 Eccellente

anthony

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
great value
comfort cleanness and quiet great staff
Soggiorno di 1 notte a gennaio 2024
Risposta di Alex Mihardja, il giorno 17 gen 2024
Dear Anthony,Thank you for your positive feedback. We're thrilled to know that you enjoyed the comfort, cleanliness, and quiet atmosphere during your stay. We greatly appreciates your kind words. We hope to welcome you back soon.Best regards,Alex MihardjaExecutive Assistant

10/10 Eccellente

Caterina

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Easy to get to trams , shops next door and near by with lots of restaurants nearby too. Pickup and drop off to hotel just in front . Friendly staff and helpful too.
Soggiorno di 5 notti a gennaio 2024
Risposta di Alex Mihardja, il giorno 15 gen 2024
Dear Caterina,Thank you for your feedback. We're glad you found our location convenient with easy access to trams and nearby shops and restaurants. We appreciate your positive comments about our friendly and helpful staff. We look forward to welcoming you again.Sincerely,Alex MihardjaExecutive Assistant

6/10 Soddisfacente

Samuel

Viaggio di coppia
Shower not big enough
Soggiorno di 3 notti a gennaio 2024
Risposta di Alex Mihardja, il giorno 15 gen 2024
Dear Samuel,Thank you for your feedback. We apologize for the inconvenience with the shower size. We appreciate your understanding and hope to welcome you back in the future.Warm regards,Alex MihardjaExecutive Assistant

10/10 Eccellente

Tracy

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 3 notti a gennaio 2024
Risposta di Alex Mihardja, il giorno 15 gen 2024
Dear Tracy,Thank you for the perfect rating. We're thrilled that you had a fantastic experience, and we look forward to welcoming you back in the future.Sincerely,Alex MihardjaExecutive Assistant

6/10 Soddisfacente

Michael

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Convenient, staff are friendly & make everything easy .)
Soggiorno di 3 notti a gennaio 2024
Risposta di Alex Mihardja, il giorno 15 gen 2024
Dear Michael,Thank you for your feedback. We're delighted to hear that you found our location convenient and our staff friendly, making your experience easy and enjoyable. We look forward to hosting you again in the future.Sincerely,Alex MihardjaExecutive Assistant

10/10 Eccellente

Lisa

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Staff were very. Friendly and helpful. Superb location for shops and trams etc to explore Melbourne
Soggiorno di 1 notte a gennaio 2024
Risposta di AM, il giorno 9 gen 2024
Dear Lisa,Thank you for your positive feedback. We're thrilled to hear you found our staff very friendly and helpful. It's fantastic that you enjoyed the superb location for exploring Melbourne. We look forward to welcoming you back on your next visit.Best regards,Alex MihardjaExecutive Assistant

8/10 Buono

Viaggiatore verificato

Mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
Just next to Melbourne CBD area
I recently had the pleasure of staying at [Hotel Name], and my overall experience was thoroughly enjoyable. The room design is still in the 90s but the bed was particularly comfortable, ensuring a restful night's sleep.
Soggiorno di 5 notti a dicembre 2023
Risposta di AM, il giorno 9 gen 2024
Thank you for your kind feedback. We're delighted to hear you recently enjoyed your stay with us and that you had a thoroughly enjoyable experience. We appreciate your comments on the room design and are pleased the comfortable bed ensured a restful night's sleep. We look forward to hosting you again in the future.Best regards,Alex MihardjaExecutive Assistant

10/10 Eccellente

Linda

Soggiorno di 1 notte a dicembre 2023
Risposta di AM, il giorno 9 gen 2024
Dear Linda,Thank you for your perfect rating. We're thrilled to know you had a wonderful experience. We look forward to welcoming you back for another enjoyable stay.Best regards,Alex MihardjaExecutive Assistant

4/10 Scarso

Jane

Viaggio con la famiglia
Mi è piaciuto: Pulizia e personale e servizio
Non mi è piaciuto: Condizioni e dotazioni della struttura
Could hear outside noise even though advertised as sound blockout. No hand soap or hand towels in bathroom, very uncomfortable bed and rock hard pillow - woke up with neck pain and sciatic nerve pain down my leg. No hotel to airport trf as advertised just told to go to train station and catch skybus. Also no wifi as advertised.
Soggiorno di 1 notte a dicembre 2023
Risposta di Alex Mihardja, il giorno 8 gen 2024
Dear Jane,Thank you for providing feedback on your stay. We apologize for the inconveniences you experienced. We certainly provide complimentary WiFi, and the code is accessible by scanning the QR code on the TV, which was not communicated at check-in—our sincere apologies for that oversight. We regret the issues with noise, amenities, and transportation. It's important to note that we do not provide airport transfer, and we apologize for any confusion. Your comments are valuable, and we'll work to address these areas for a better experience in the future. We appreciate your understanding and hope to welcome you back.Sincerely,Alex MihardjaExecutive Assistant

6/10 Soddisfacente

Viaggiatore verificato

Viaggio con la famiglia
Non mi è piaciuto: Pulizia e personale e servizio
Excellent location for a first visit of Melbourne
This Mercure hotel benefits from a great location right in the middle of the city centre. Everything you want to see in a Melbourne discovery trip is within walking distance. Rooms are OK overall and can accommodate a family of four. Bathrooms are very small but well maintained. Common areas are limited but the breakfast area was relatively spacious.
Soggiorno di 4 notti a dicembre 2023
Risposta di AM, il giorno 2 gen 2024
Thank you for taking the time to share your thoughts. We're delighted that our central location met your expectations and that our rooms were suitable for your family. Your feedback on the bathrooms is duly noted, and we appreciate your understanding. We look forward to welcoming you back for another enjoyable stay.Best regards,Alex MihardjaExecutive Assistant

8/10 Buono

Lai Kuan

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio, servizi, condizioni e dotazioni della struttura
The hotel is well located but the room is not clean daily. It only clean every 3 days.
Soggiorno di 4 notti a dicembre 2023
Risposta di AM, il giorno 2 gen 2024
Dear Lai Kuan,Thank you for your feedback. We appreciate your comments on our central location. Regarding the housekeeping frequency, we apologize for any inconvenience. We hope to have the opportunity to welcome you back.Best regards,Alex MihardjaExecutive Assistant

6/10 Soddisfacente

My Anh

Mi è piaciuto: Condizioni e dotazioni della struttura
The hotel is in the centre CBD, very convenient to go shopping and dinning. There are many car parks around the hotel however the provided car park is not recommended. The drive way is very small and the stairway is very dirty and not safe. Hotel bedsheets, carpets, bathroom are new and clean however my bedsheet had a black mark and my sister room had paint dust on the floor. We called receptionist and she was kind sending someone to help us but no one turn up until we left. One powerpoint made our adapter jamed and could not be removed. I stayed in this hotel three times but only this time I had these experience.
Soggiorno di 2 notti a dicembre 2023
Risposta di AM, il giorno 2 gen 2024
Dear My Anh,Thank you for your valuable feedback. We appreciate your loyalty and regret that your recent stay fell short of expectations. Our sincere apologies for the cleanliness issues and inconvenience with the powerpoint. Rest assured, we'll address these concerns promptly to ensure a more pleasant experience in the future. We value your patronage and hope to welcome you back for an improved stay.Best regards,Alex MihardjaExecutive Assistant