Hotel vicino a Merulaxmi Temple - Surat

“Excellent staff, ”

“Hotel is nice and clean. Friendly and helpful staff. Breakfast was awesome. Wish the room was bit bigger. Felt a bit cramped once our big bags came in. ”

“It was in a convenient location but it was noise due to a function in the same building. I am not sure if the bedsheets were washed. Their contact number from google was absolutely no help as all they are interested is making new booking and not for the current booking. I made multiple calls as I was running late for checking in but not a single operator assisted (either hung my call or left it on hold with no further response) Reception staff was good but their google contact number staff is...

“Do not stay here. The hotel smells bad and is very dirty. My room had piss left on the toilet and a used condom under the bed. When I complained and asked the staff to clean it they refused and continued playing PUBG on their phones. I left after 1 night dispiting having paid for 3 nights. Could not get my money refunded for the rest of the nights despite the terrible conditions of the room. Very unprofessional place. ”