Esterni

Recensioni per Comfort Inn & Suites Downtown Brickell - Port of Miami

3 out of 5

Recensioni

8,4

Ottimo

Valutazione di 10 - Eccellente. 1755 su 3412 recensioni" "
Valutazione di 8 - Buono. 877 su 3412 recensioni" "
Valutazione di 6 - Soddisfacente. 373 su 3412 recensioni" "
Valutazione di 4 - Scarso. 209 su 3412 recensioni" "
Valutazione di 2 - Terribile. 198 su 3412 recensioni" "

8,8/10

Pulizia

8,6/10

Personale e servizio

8,0/10

Servizi

8,2/10

Condizioni e dotazioni della struttura

8,2/10

Ecosostenibilità

Recensioni

2/10 Terribile

stefano

Viaggio di lavoro
Non mi è piaciuto: Servizi e condizioni e dotazioni della struttura
Colazione terribile, struttura fatiscente
Soggiorno di 2 notti ad aprile 2023
Risposta di Front Desk Team, il giorno 14 apr 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

8/10 Buono

Alessio

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Good position, close to different public transports. Nice view from the room but unfortunately very noisy as the glasses where very thin. Basic breakfast but given that this was the only hotel to offer it in the tariff it was a plus.

6/10 Soddisfacente

Nicola

Viaggio di coppia, Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
struttura che con poco potrebbe fare un salto di livello. camere ok un po’ buie. colazione scarsa
Soggiorno di 2 notti a novembre 2022
Risposta di Front Desk Team, il giorno 24 nov 2022
Thank you for staying with us and for sharing your feedback. We hope to see you again next time you are in town

8/10 Buono

Beatrice

Soggiorno di 2 notti a ottobre 2022

8/10 Buono

Russell

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
In walking distance to want we wanted to do. Enjoyed watching the boats on Miami River.
Soggiorno di 2 notti ad aprile 2024

8/10 Buono

Britni

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
It is very loud as it is right off the freeway. The elevators took a long while. The breakfast was decent & the room was spacious.
Soggiorno di 1 notte ad aprile 2024
Risposta di Front Desk Team, il giorno 2 mag 2024
Thank you for sharing your feedback with us. We truly appreciate your insights as they help us continuously improve our services.We apologize for any inconvenience caused by the noise from the freeway and the wait for the elevators. Your comfort is important to us, and we will look into ways to mitigate these issues for future guests.We're glad to hear that you found our breakfast to be decent and that you enjoyed the spaciousness of your room. Your satisfaction is our priority, and we hope to have the opportunity to provide you with an even better experience on your next visit.Thank you once again for choosing to stay with us. We look forward to welcoming you back soon.

8/10 Buono

Spencer

Viaggio di coppia
Mi è piaciuto: Pulizia e servizi
Pictures were a little misleading, could Use better pool
Soggiorno di 1 notte ad aprile 2024
Risposta di Comfort Inn & Suites Downtown Brickell , il giorno 2 mag 2024
Thank you for taking the time to share your feedback with us. We genuinely value your insights as they help us enhance the experiences of our guests.We apologize if the pictures were not entirely representative of our facilities. We strive to ensure accuracy in all our marketing materials, and we will review the images to ensure they align more closely with the actual experience.Regarding the pool, we understand your disappointment and will take your comments into consideration as we assess opportunities for improvement in our amenities.Your satisfaction is important to us, and we hope that despite these shortcomings, you were still able to enjoy your stay with us. We appreciate your patronage and hope to have the chance to welcome you back for a more satisfying experience in the future.

8/10 Buono

William

Viaggio di coppia, Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The hotel and room were clean. Bed very comfortable.
Soggiorno di 1 notte ad aprile 2024
Risposta di Front Desk Team, il giorno 2 mag 2024
Thank you for your kind words and for choosing to stay with us. We are delighted to hear that you found our hotel and room to be clean and comfortable. Providing a pristine environment and ensuring a good night's sleep are top priorities for us, and we're thrilled to know that we met your expectations.Your comfort is paramount, and we're pleased that you found the bed to be very comfortable. It's wonderful to hear that you had a restful stay with us.We hope to have the pleasure of welcoming you back for another comfortable and enjoyable stay in the future. If there is anything more we can do to make your next visit even better, please don't hesitate to let us know.Warm regards,

10/10 Eccellente

Ron and Deborah

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The hotel is clean, the staff is kind, the breakfast is good, and it is easy to catch the free Metromover to Bayside.
Soggiorno di 2 notti ad aprile 2024
Risposta di Front Desk Team, il giorno 2 mag 2024
Thank you so much for taking the time to share your wonderful review! We are thrilled to hear that you had such a fantastic experience during your stay with us. Providing exceptional service and ensuring our guests feel at home is our top priority, and it's incredibly rewarding to know that we succeeded in making your visit memorable.Your kind words truly mean a lot to us, and we will be sure to pass along your compliments to our dedicated team members. We can't wait to welcome you back for another exceptional stay in the near future. Until then, safe travels!

10/10 Eccellente

William

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Nice place
Soggiorno di 1 notte a febbraio 2024
Risposta di Front Desk Team, il giorno 2 mag 2024
Thank you so much for taking the time to share your wonderful review! We are thrilled to hear that you had such a fantastic experience during your stay with us. Providing exceptional service and ensuring our guests feel at home is our top priority, and it's incredibly rewarding to know that we succeeded in making your visit memorable.Your kind words truly mean a lot to us, and we will be sure to pass along your compliments to our dedicated team members. We can't wait to welcome you back for another exceptional stay in the near future. Until then, safe travels!

10/10 Eccellente

Gary

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
On the water front Miami intercostal Close to Bayside shopping area and restaurants
Soggiorno di 1 notte ad aprile 2024
Risposta di Front Desk Team, il giorno 30 apr 2024
Thank you so much for your kind words and for taking the time to share your experience!. We look forward to welcoming you back soon for another exceptional experience!

4/10 Scarso

Ewelina

Viaggio di coppia
Mi è piaciuto: Pulizia e personale e servizio
The breakfast was very poor and we couldn’t sleep because of the noise outside. The room was very clean and bed good quality.
Soggiorno di 1 notte ad aprile 2024
Risposta di Front Desk Team, il giorno 30 apr 2024
We appreciate your feedback and apologize for any inconvenience you experienced during your stay. It's disappointing to hear that the breakfast did not meet your expectations. Rest assured, we'll address these issues with our team to make necessary improvements. Your comments are valuable to us, and we hope to have the opportunity to provide you with a more satisfying experience in the future. Thank you for sharing your thoughts.

8/10 Buono

Mary

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The location is wonderful, and the staff very helpful and friendly. We had a difficult time using the shower controls in the room, and had to get help.
Soggiorno di 1 notte ad aprile 2024
Risposta di Front Desk Team, il giorno 30 apr 2024
Thank you for your review and positive rating! We're delighted to hear that you enjoyed our wonderful location and found our staff helpful and friendly. We apologize for the difficulty you experienced with the shower controls and appreciate your patience as we assisted you. Your feedback is valuable, and we'll work to ensure a smoother experience for our guests in the future. We hope to welcome you back soon for an even more enjoyable stay!

10/10 Eccellente

Melanie

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Lo mas que me gustó fue el buen trato de los empleados.
Soggiorno di 1 notte ad aprile 2024
Risposta di Front Desk Team , il giorno 28 apr 2024
Thank you so much for taking the time to share your wonderful review! We are thrilled to know that you had such a fantastic experience during your stay with us.

8/10 Buono

Larry, Kingwood

Soggiorno di 1 notte ad aprile 2024
Risposta di Front Desk Team, il giorno 29 apr 2024
Thank you for taking the time to rate your stay. We appreciate your feedback and hope you had a pleasant experience overall. If there are any specific areas where we can improve, please don't hesitate to let us know. We look forward to welcoming you back in the future.

4/10 Scarso

Meagan

Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Condizioni e dotazioni della struttura
Soggiorno di 1 notte ad aprile 2024
Risposta di Front Desk Team, il giorno 29 apr 2024
Thank you for your rating. We're sorry to hear that your experience did not meet your expectations. If there's anything specific you would like to share with us regarding your stay, please feel free to reach out. We value your feedback and hope to have the opportunity to improve your experience in the future.

10/10 Eccellente

Jeanny

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
A better breakfast selection and more sits
Soggiorno di 1 notte ad aprile 2024
Risposta di Front Desk Team, il giorno 27 apr 2024
Thank you for your positive feedback and for choosing our establishment! We're delighted to hear that you enjoyed your experience overall. We'll definitely take your suggestions into consideration to enhance our breakfast. Your satisfaction is our priority, and we look forward to welcoming you back soon!"

8/10 Buono

Adaina

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte ad aprile 2024
Risposta di Front Desk Team , il giorno 28 apr 2024
Thank you so much for taking the time to share your wonderful review! We are thrilled to know that you had such a fantastic experience during your stay with us

10/10 Eccellente

Jacob

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 3 notti ad aprile 2024
Risposta di Front Desk Team , il giorno 28 apr 2024
Thank you so much for taking the time to share your wonderful review! We are thrilled to hear that you had such a fantastic experience during your stay with us.

8/10 Buono

Wayne

Mi è piaciuto: Pulizia
The gym experience was limited and pool out of order
Soggiorno di 2 notti ad aprile 2024
Risposta di Front Desk Team, il giorno 27 apr 2024
We sincerely apologize for any inconvenience you experienced with our gym and pool facilities. Your feedback is invaluable, and we're committed to addressing these issues promptly to enhance your future stays. Please allow us the opportunity to make it right on your next visit. We truly appreciate your understanding and hope to welcome you back for a more enjoyable experience.

8/10 Buono

Wahleyah

Non mi è piaciuto: Condizioni e dotazioni della struttura
Soggiorno di 1 notte ad aprile 2024
Risposta di Front Desk Team, il giorno 29 apr 2024
Thank you for taking the time to rate your stay. We appreciate your feedback and hope you had a pleasant experience overall. If there are any specific areas where we can improve, please don't hesitate to let us know. We look forward to welcoming you back in the future.

10/10 Eccellente

francisco

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The close we are to the port
Soggiorno di 1 notte ad aprile 2024
Risposta di Front Desk Team , il giorno 28 apr 2024
Thank you so much for taking the time to share your wonderful review! We are thrilled to hear that you had such a fantastic experience during your stay with us.

6/10 Soddisfacente

Naima

Viaggio con la famiglia
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
No parking, the drinks in the vending machine was expired, pool was closed was there for 5 days and no one clean the room n I called very day
Soggiorno di 5 notti ad aprile 2024
Risposta di Front Desk Team , il giorno 27 apr 2024
We're truly sorry for the series of disappointments you encountered during your stay. Your feedback is taken seriously, and we're already investigating these issues to ensure they're promptly resolved. Providing a clean and comfortable experience is our priority, and we regret falling short of your expectations. We deeply appreciate your patience and understanding, and we hope to have the chance to restore your confidence in our hotel on your next visit.

10/10 Eccellente

Cynthia

Mi è piaciuto: Pulizia, personale e servizio, servizi
There was a lot of water on the ground by the elevator area. Not sure why. Otherwise, facility was good Also, there was a sign stating that at 11am the water and AC would be shut off. They need to disclose that information before renting out rooms.
Soggiorno di 1 notte ad aprile 2024

10/10 Eccellente

Joanna

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
The hotel is clean and comfortable. There is a fair amount of traffic noise. Staff was excellent.
Soggiorno di 1 notte ad aprile 2024

2/10 Terribile

Joseph, Oak Park

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Servizi e condizioni e dotazioni della struttura
The area was nice but thats where it ended. The pool wasn't available, the elevator was out of order, the ice machine was out of order and they had the nerve to charge us an extra service fee when there were less than no services.
Soggiorno di 1 notte ad aprile 2024
Risposta di Front Desk Team, il giorno 26 apr 2024
I'm truly sorry to hear about your disappointing experience at the hotel. It's incredibly frustrating when promised amenities aren't available, especially when accompanied by unexpected charges. Your feedback is valuable not only for potential guests but also for the hotel management to address these issues and improve their services. If you haven't already, I would suggest reaching out to the hotel directly to express your concerns and see if they can offer any resolution. Thank you for sharing your experience.

10/10 Eccellente

Vickie

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Friendly staff
Soggiorno di 1 notte a febbraio 2024
Risposta di Front Desk Team, il giorno 26 apr 2024
It's great to hear that you found the staff friendly during your stay! Friendly and helpful staff can make a huge difference in the overall experience at a hotel. Did you find their friendliness particularly noteworthy, or did they go above and beyond to assist you during your stay? If you have any other feedback or experiences you'd like to share, feel free to let us know. We're here to listen!

8/10 Buono

SERGE

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Très bien pour les croisières.
Soggiorno di 2 notti ad aprile 2024
Risposta di Comfort Inn & Suites Downtown Brickell , il giorno 25 apr 2024
Thank you for the positive feedback on location near the cruises

10/10 Eccellente

Sharon

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Me hubiese gustado poder usar la piscina ya que me quería meter pero estaban arreglando la área de la piscina espero poder quedarme en otra ocasión y que la piscina esté bella y apta para usarla
Soggiorno di 2 notti ad aprile 2024
Risposta di Front Desk Team, il giorno 24 apr 2024
Apreciamos sinceramente su comentario y lamentamos mucho que su experiencia se haya visto afectada por el mantenimiento en el área de la piscina durante su estancia. Entendemos lo importante que es disfrutar de todas las comodidades de nuestro hotel, y nos disculpamos por cualquier inconveniente que esto haya causado.Nos esforzamos por mantener nuestras instalaciones en las mejores condiciones posibles para el disfrute de nuestros huéspedes, y lamentamos que no hayamos cumplido con sus expectativas en esta ocasión.Tomaremos sus comentarios en serio y trabajaremos para asegurarnos de que en futuras visitas pueda disfrutar plenamente de todas nuestras instalaciones, incluida nuestra hermosa piscina.Esperamos sinceramente tener la oportunidad de darle la bienvenida nuevamente en el futuro y brindarle una experiencia excepcional en todos los aspectos.

10/10 Eccellente

Miklosovic

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Walkable to my destination. Nice hotel.
Soggiorno di 1 notte ad aprile 2024
Risposta di Front Desk Team, il giorno 24 apr 2024
Thank you for choosing to stay with us and for sharing your feedback. We're delighted to hear that our hotel's convenient location made it easy for you to reach your destination. Providing a central and accessible base for our guests is a priority for us, and we're glad that we could contribute to your positive experience.We're also pleased that you found our hotel to be to your liking. We strive to create a welcoming and comfortable environment for all our guests, and it's rewarding to know that our efforts have been appreciated.

10/10 Eccellente

Rina

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Excellent
Soggiorno di 2 notti ad aprile 2024
Risposta di Front Desk Team, il giorno 24 apr 2024
Thank you for taking the time to share your feedback with us. We're thrilled to hear that you enjoyed your recent stay at our hotel. Providing exceptional service and ensuring our guests have a memorable experience are our top priorities, and we're delighted that we were able to meet your expectations.We appreciate your kind words about our [mention specific aspect praised by the guest, such as room cleanliness, friendly staff, convenient location, etc.]. It's always rewarding to know that our efforts have been noticed and appreciated.Your feedback regarding [mention any areas of improvement mentioned by the guest, such as breakfast options, room amenities, etc.] is invaluable to us, and we will certainly take it into consideration as we continue to enhance our services and amenities.We hope to have the pleasure of welcoming you back to in the near future. Please don't hesitate to contact us if there's anything we can assist you with in the meantime.

4/10 Scarso

Miyahira

Viaggio di gruppo
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Condizioni e dotazioni della struttura
I couldn’t sleep at all because of noise outside Need a soundproofing measure
Soggiorno di 1 notte ad aprile 2024
Risposta di Front Desk Team, il giorno 25 apr 2024
Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience you experienced due to the noise disturbance outside the hotel, which affected your ability to sleep. Ensuring our guests have a comfortable and restful stay is of utmost importance to us, and we regret that we fell short of meeting your expectations in this regard.We appreciate your suggestion regarding soundproofing measures. Rest assured, we take all guest feedback seriously, and we will certainly explore ways to improve the sound insulation in our rooms to minimize external noise disturbances.Your comfort and satisfaction are our top priorities, and we will do everything within our means to ensure a more peaceful environment for your future visits.We hope to have the opportunity to welcome you back and provide you with a much-improved experience.

8/10 Buono

Karen xiomara, Key West

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Very convinient area,clean and safe but very noise. Was there for business. Was hard to sleep due to the people partying on the street at 2 am. Everything else were fine.
Soggiorno di 1 notte ad aprile 2024
Risposta di Front Desk Team, il giorno 25 apr 2024
Thank you for sharing your feedback with us. We're pleased to hear that you found our hotel's location convenient, clean, and safe for your stay. Providing a comfortable and secure environment for our guests is our top priority, and we're glad that we could meet your expectations in these aspects.We apologize for the inconvenience caused by the noise disturbance during your stay. We understand how important a good night's sleep is, especially when traveling for business. Please know that we take your feedback seriously, and we will look into ways to address noise concerns to ensure a more peaceful experience for our guests in the future.We appreciate your understanding and patience in this matter. Should your travels bring you back to the area, we would love the opportunity to host you again and provide you with an even better experience.

6/10 Soddisfacente

Bernardita

Viaggio con la famiglia
Mi è piaciuto: Condizioni e dotazioni della struttura
Very clean and spacious. Not much amenities. No dining for lunch and dinner.? Noisy due to the traffic outside.
Soggiorno di 1 notte ad aprile 2024
Risposta di Front Desk Team, il giorno 25 apr 2024
Thank you for taking the time to share your feedback with us. We're delighted to hear that you found our hotel to be very clean and spacious during your stay. Providing a comfortable and well-maintained environment for our guests is a top priority, and we're pleased that we met your expectations in this regard.We apologize for any inconvenience caused by the lack of amenities and dining options available during your visit. We understand the importance of offering a range of facilities and services to enhance our guests' experience, and we will certainly take your feedback into consideration as we strive to improve and expand our offerings.Regarding the noise from traffic outside, we apologize for any disruption to your stay. We understand how important a peaceful environment is for a restful stay, and we will explore potential solutions to minimize noise disturbances for our guests in the future.Your feedback is invaluable to us as we continuously work to enhance our guest experience. We hope to have the opportunity to welcome you back in the future and provide you with an improved experience.Warm regards,

10/10 Eccellente

anthony

Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Soggiorno di 2 notti ad aprile 2024
Risposta di Front Desk Team, il giorno 24 apr 2024
Thank you for taking the time to share your feedback with us. We're thrilled to hear that you enjoyed your recent stay at our hotel. Providing exceptional service and ensuring our guests have a memorable experience are our top priorities, and we're delighted that we were able to meet your expectations.We appreciate your kind words about our [mention specific aspect praised by the guest, such as room cleanliness, friendly staff, convenient location, etc.]. It's always rewarding to know that our efforts have been noticed and appreciated.Your feedback is invaluable to us, and we will certainly take it into consideration as we continue to enhance our services and amenities.We hope to have the pleasure of welcoming you back to in the near future. Please don't hesitate to contact us if there's anything we can assist you with in the meantime.

8/10 Buono

David

Soggiorno di 2 notti ad aprile 2024
Risposta di Front Desk Team, il giorno 24 apr 2024
Thank you for taking the time to share your feedback with us. We're thrilled to hear that you enjoyed your recent stay at our hotel. Providing exceptional service and ensuring our guests have a memorable experience are our top priorities, and we're delighted that we were able to meet your expectations.We appreciate your kind words about our [mention specific aspect praised by the guest, such as room cleanliness, friendly staff, convenient location, etc.]. It's always rewarding to know that our efforts have been noticed and appreciated.Your feedback regarding [mention any areas of improvement mentioned by the guest, such as breakfast options, room amenities, etc.] is invaluable to us, and we will certainly take it into consideration as we continue to enhance our services and amenities.We hope to have the pleasure of welcoming you back to in the near future. Please don't hesitate to contact us if there's anything we can assist you with in the meantime.

10/10 Eccellente

Paola

Mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
Soggiorno di 1 notte ad aprile 2024
Risposta di Front Desk Team, il giorno 24 apr 2024
Thank you for taking the time to share your feedback with us. We're thrilled to hear that you enjoyed your recent stay at our hotel. Providing exceptional service and ensuring our guests have a memorable experience are our top priorities, and we're delighted that we were able to meet your expectations.We appreciate your kind words about our [mention specific aspect praised by the guest, such as room cleanliness, friendly staff, convenient location, etc.]. It's always rewarding to know that our efforts have been noticed and appreciated.Your feedback regarding [mention any areas of improvement mentioned by the guest, such as breakfast options, room amenities, etc.] is invaluable to us, and we will certainly take it into consideration as we continue to enhance our services and amenities.We hope to have the pleasure of welcoming you back to in the near future. Please don't hesitate to contact us if there's anything we can assist you with in the meantime.

6/10 Soddisfacente

Richard

fine for a quick one night, but wouldn't stay more than that
Soggiorno di 1 notte ad aprile 2024
Risposta di Front Desk Team, il giorno 23 apr 2024
Thank you for taking the time to share your feedback with us. We're delighted to hear that you had a satisfactory experience during your brief stay.While we're thrilled that you found your one-night stay enjoyable, we understand that it might not have been enough time to fully experience all that we have to offer. We constantly strive to provide our guests with exceptional experiences that exceed expectations, and your feedback is invaluable in helping us achieve that goal.If your travels bring you back to the area in the future, we hope you'll consider giving us another opportunity to host you. We'd love the chance to showcase more of what makes our property special and hopefully change your mind about staying longer.Thank you again for choosing to stay with us. Please don't hesitate to reach out if there's anything we can assist you with in the future.

8/10 Buono

Vicki

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
would stay again
Soggiorno di 1 notte a marzo 2024
Risposta di Front Desk Team, il giorno 24 apr 2024
Thank you for taking the time to share your feedback with us. We're thrilled to hear that you enjoyed your recent stay at our hotel. Providing exceptional service and ensuring our guests have a memorable experience are our top priorities, and we're delighted that we were able to meet your expectations.We appreciate your kind words about our [mention specific aspect praised by the guest, such as room cleanliness, friendly staff, convenient location, etc.]. It's always rewarding to know that our efforts have been noticed and appreciated.Your feedback regarding [mention any areas of improvement mentioned by the guest, such as breakfast options, room amenities, etc.] is invaluable to us, and we will certainly take it into consideration as we continue to enhance our services and amenities.We hope to have the pleasure of welcoming you back to in the near future. Please don't hesitate to contact us if there's anything we can assist you with in the meantime.

10/10 Eccellente

HIROSHI

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
ナイトセンター駅に近く、スーパーマーケットやショッピングセンターに行きやすかった。マイアミ港の埠頭にも近く、クルーズ乗船にも便利だった。部屋はとても広くて快適。12階から見下ろすと、マイアミ港からやってくる観光客を乗せた船をたくさん見られた。
Soggiorno di 2 notti ad aprile 2024
Risposta di Comfort Inn & Suites Downtown Brickell, il giorno 22 apr 2024
Thank you for sharing your experience with us! We're thrilled to hear that our hotel's proximity to Knight Center Station and the Port of Miami made your travel logistics a breeze, whether it was for shopping or boarding a cruise ship. We're delighted that you found our rooms spacious and comfortable, and it sounds like the view from the 12th floor was truly spectacular! We appreciate your positive feedback and hope to have the pleasure of hosting you again for another memorable stay.

10/10 Eccellente

Marie

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Me and my husband travel from the Bahamas we stayed at comfort inn the staff really pleasant and the room is very spacious and clean breakfast was good . I have no complaints I enjoyed my time staying there. They also offer shuttle to the cruise port ..
Soggiorno di 1 notte ad aprile 2024
Risposta di Front Desk Team, il giorno 23 apr 2024
Thank you so much for sharing your wonderful experience with us! We're thrilled to hear that you and your husband enjoyed your stay at Comfort Inn. It's fantastic to know that you found our staff pleasant, the room spacious and clean, and the breakfast satisfying. Providing a comfortable and enjoyable experience for our guests is our top priority, and we're delighted that we could meet your expectations. We're also glad you found our shuttle service to the cruise port convenient. We appreciate your kind words and hope to welcome you back for another memorable stay in the future!

6/10 Soddisfacente

Karla

Viaggio di coppia
located to the cruise terminal which was great. My main complaint was how incredibly loud the street noise was all night long, and the bed squeaked every time you moved. Otherwise it was okay.
Soggiorno di 1 notte ad aprile 2024
Risposta di Comfort Inn & Suites Downtown Brickell, il giorno 21 apr 2024
Thank you for sharing your experience! It's great to hear that the proximity to the cruise terminal was convenient for you. However, I'm sorry to hear about the issues you encountered with street noise and the bed. Your feedback is valuable for the hotel management to address these concerns and improve the overall experience for future guests. If there's anything else you'd like to share or if you have any suggestions for improvement, feel free to let us know.

6/10 Soddisfacente

SHARON

Mi è piaciuto: Personale e servizio
Very busy area
Soggiorno di 2 notti a marzo 2024
Risposta di Front Desk Team, il giorno 23 apr 2024
We're genuinely sorry to hear about your disappointing experience with us. Providing exceptional service is our top priority, and it's disheartening to learn that we fell short of your expectations. Your feedback regarding the staff's behavior and the quality of our breakfast is concerning, and we will address these issues with our team to ensure they are rectified promptly. Additionally, we apologize if the ambiance of your room didn't meet your standards. We value your feedback as it helps us improve, and we hope to have the opportunity to regain your trust on a future visit.

4/10 Scarso

Francisco

Viaggio di coppia, Viaggio di lavoro
Mi è piaciuto: Pulizia
Non mi è piaciuto: Personale e servizio, servizi, condizioni e dotazioni della struttura
I had a bad experience, feel very uncomfortable. They upgrade the room to me, the room and the space was very good, but since i enter the room the wi-fi wasn’t working. Long story short. They told me they “have problems with the distance of the wi-fi”. Theirs solution was they offer the conference room for me if i need to connect. Really?,They cant solve the wifi problem? It was unbelievable. If you work and have virtual conference meetings, stay only if they solve the problem. Also the breakfast was very basic, not too many options. Not even hashbrowns. At the end they didn't offer me a discount or something, really bad experience. They have to improve the customer experience.
Soggiorno di 4 notti ad aprile 2024
Risposta di Comfort Inn & Suites Downtown Brickell, il giorno 21 apr 2024
Thank you for sharing your experience with us. We sincerely apologize for the inconvenience you encountered with the Wi-Fi during your stay. It's disappointing to hear that we weren't able to resolve the issue promptly and effectively. Your feedback regarding the breakfast options is also duly noted, and we will certainly take it into consideration as we strive to improve our offerings.We understand the importance of reliable Wi-Fi, especially for guests who need to work remotely or attend virtual meetings. We regret that our initial solution fell short of your expectations. Rest assured, we will work diligently to address the Wi-Fi issues to ensure a more seamless experience for our guests in the future.

6/10 Soddisfacente

RUFO, miramar

Viaggio di lavoro, Viaggio con la famiglia
Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Non mi è piaciuto: Servizi
We didnt like the food. The breakfast is like in a prision. No restaurant neither cafeteria available. We paid USD250/NIGHT !!
Soggiorno di 5 notti ad aprile 2024
Risposta di Comfort Inn & Suites Downtown Brickell, il giorno 21 apr 2024
I'm sorry to hear that you were disappointed with the food options during your stay. Your feedback about the breakfast experience is important, and I'll be sure to pass it along to the relevant team for review and improvement.

10/10 Eccellente

Jannette

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Soggiorno di 2 notti ad aprile 2024
Risposta di Front Desk Team, il giorno 18 apr 2024
Thank you so much for taking the time to share your positive experience at [Hotel Name]. We're thrilled to hear that you enjoyed your stay with us and that our team was able to provide you with exceptional service.It's fantastic to know that you found our [specific feature or service mentioned in the review] to your liking. We take great pride in ensuring that our guests have a comfortable and memorable stay, and your kind words serve as encouragement to all of us.We look forward to welcoming you back to [Hotel Name] in the future. If there's anything more we can do to enhance your next visit, please don't hesitate to let us know.

10/10 Eccellente

Milanor

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
our room had an amazing view.. very convenient! staff friendly.. i’d like to stay here again
Soggiorno di 2 notti ad aprile 2024
Risposta di Front Desk Team, il giorno 18 apr 2024
Thank you so much for taking the time to share your positive experience at [Hotel Name]. We're thrilled to hear that you enjoyed your stay with us and that our team was able to provide you with exceptional service.It's fantastic to know that you found our [specific feature or service mentioned in the review] to your liking. We take great pride in ensuring that our guests have a comfortable and memorable stay, and your kind words serve as encouragement to all of us.We look forward to welcoming you back to [Hotel Name] in the future. If there's anything more we can do to enhance your next visit, please don't hesitate to let us know.

8/10 Buono

zaida

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
No coments
Soggiorno di 2 notti ad aprile 2024
Risposta di FD, il giorno 17 apr 2024
We're thrilled to hear you had a fantastic stay with us and that you enjoyed our prime location in Downtown Miami, offering easy access to everything the area has to offer. It's wonderful to know that you found our bedding exceptionally comfortable, providing you with a restful night's sleep akin to sleeping on a cloud. Your satisfaction is our top priority, and we look forward to welcoming you back for another memorable stay in the future!

10/10 Eccellente

Lorena

Viaggio con famiglia e bambini piccoli, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Very nice service ! Nice rooms , the pool best part !!
Soggiorno di 4 notti ad aprile 2024
Risposta di Front desk, il giorno 17 apr 2024
We're thrilled to hear you had a fantastic stay with us and that you enjoyed our prime location in Downtown Miami, offering easy access to everything the area has to offer. It's wonderful to know that you found our bedding exceptionally comfortable, providing you with a restful night's sleep akin to sleeping on a cloud. Your satisfaction is our top priority, and we look forward to welcoming you back for another memorable stay in the future!

10/10 Eccellente

josie

Mi è piaciuto: Pulizia
Soggiorno di 1 notte ad aprile 2024
Risposta di Front Desk Team , il giorno 17 apr 2024
We're thrilled to hear you had a fantastic stay with us and that you enjoyed our prime location in Downtown Miami, offering easy access to everything the area has to offer. It's wonderful to know that you found our bedding exceptionally comfortable, providing you with a restful night's sleep akin to sleeping on a cloud. Your satisfaction is our top priority, and we look forward to welcoming you back for another memorable stay in the future!