Extremely Disappointing Experience
Unfortunately, our experience with this property was not only disappointing, but also the worst ever. The primary issue lies in the cancellation of one of our rooms from part of the property, for which we did not receive any refund. This led to a great deal of inconvenience, compounded by the poor service and extremely unprofessional communication from the property management.
Our first night was a disaster. Despite our efforts to communicate almost a day in advance of our travel, we did not receive any response. This lack of communication resulted in not being able to access any of the rooms that we had booked. Left with no other option, we were forced to stay at a nearby hotel at our own expense, for which the property refused to provide a refund.
Overall, the experience left us feeling frustrated and taken advantage of. We were not treated with the respect or professionalism that one should expect when booking a property. We strongly recommend potential guests consider our experience before deciding to stay here.