2/10 Terribile
Stefan
Viaggio di lavoro
22 gen 2026
Mi è piaciuto: Servizi e condizioni e dotazioni della struttura
Review – Ocean Eden Bay
My experience at Ocean Eden Bay started off very poorly, although it was partially resolved later.
When I arrived, security could not find my reservation and kept me at the gate for about 10–15 minutes instead of sending me directly to the front desk.
At the front desk, the agent also could not find my booking and said I had to be rebooked. I originally booked an Ocean View room for USD $845 for 3 nights, but I was quoted over USD $1,200 for a Garden View. After showing proof, she reduced the Garden View to USD $734. She then found an Ocean View for USD $780, but after making a call, said the price was “too low” and that room was no longer available.
I accepted the Garden View just to settle in and planned to speak to Guest Services. I was also uncomfortable when the agent questioned if my credit card was mine even after checking my ID.
The next morning, Guest Services and Mr. Earl were very helpful. He apologized and upgraded my room, which I appreciated. However, I later realized I was still charged the difference between my original Ocean View price and the Garden View rate, despite initially receiving a lesser room.
After returning home, I discovered I had left one black suit and two blazers in the closet. I contacted the hotel the next day and was told they could not be found.
While Guest Services tried to help, the check-in issues, pricing problems, and missing belongings made this a very frustrating experience.
Stefan
Soggiorno di 3 notti a gennaio 2026
