grazie Iacopo e Giulia ;)

Thank you

Thank you for your kind review

Thank you

Darrel, it was such a pleasure meeting you and having you stay with us! Thank you for chosing our property and for taking the time to write such a kind and appreciative feedback! We are looking forward lots to seeing you again soon!All the best and warm regards,Verena & the Chapel 5 family

thanks

Thanks Andrea. It was a pleasure having you and the rest of the gang over

Thank you so much alison appreciat your kind comments

thanks so much Carla

thank you anonymous ;))

Thank you

thank you

Thank you so much for your kind comments

Thank you

Thank you for your kind review

Many thanks

Thanks

Thank you

Thank you anonymous 😀

Thanks Shannon and Justin

Thank you anonymous 😀

Thanks so much Mary and mark, it was a great pleasure hosting you both

Merci beaucoup

Thanks

Thank you

Thank you for your kind review

Merci beacoup

Thanks

Thanks nick and stef appreciate

Thanks

Thanks mick and Laura

thank you for your very nice comments

thanks for your kind review, shame you did not sign off ;))

Thank you for your kind comments

thanks david great hosting you and the family

Thank you for your kind review

Gracias

Muchos gracias

Merci beaucoup

Thanks so much once again evgeny

Thank you for your kind review

Good morning Patrick and reem, Thank you for taking time out to review our property.it always pleases us to see that guests of ours enjoyed their overall stay with us. We note your remarks in regards overall cleanliness of room in regards dust and hair. I am sure throughout your stay in Malta you noticed that in general malta can at times present somewhat of a dusty environment largely contributed to the current construction boom throughout the islands which is inevitable due record tourist numbers year on year. This accompanied by the fact that at times malta has prevailing windy weather might mean that there is no denying dust might enter rooms especially when doors/windows are left open. In regards, a strand of hair being left on the floor we do apologise for this possibility but can assure you that we have a team of truly dedicated personnel responsible for cleaning rooms who are very passionate about ensuring the highest standards of hygiene but at the end of the day everyone is human and although I find it a very remote possibility do not doubt it Thank you once again for choosing to stay with us The management

We thank the customer for reviewing our property. Contrary to what client has stated online there was a problem with heating throughout the property which required late night remedial maintenance action, and was resolved, most unfortunately guest room door was left open and in error we assumed client had departed. Guest did not offer us the time of day to explain the situation as normal circumstances would dictate and would therefore had understood the situation better but found it more opportune to voice his opinion by reviewing the property not so favorably.

As this review is written in Chinese very hard to reply but from what we can understand guest commented about hot water and not being alternative available rooms. Please note guest not once voiced opinion whilst in house so unfortunately if we were short on guestexpectations it is purely because client opted not to approach us whereas we are perfectly approachable Regards The management

Thank you for your kind comments

Thank you Stephen for your kind comments

Thanks so much Chris and Jason for your kind comments