We recently stayed at merrils, and while there were many wonderful aspects of our trip, there were also some significant disappointments.
First, the positives—this resort is located on one of the most stunning beaches we’ve ever seen. The water is crystal clear, the sand is soft, and the sunsets are breathtaking. The food was also very good, and the staff (outside of management) were friendly and welcoming, making an effort to ensure guests had a great experience.
Unfortunately, our experience with management and our upgraded room left much to be desired. We paid for an upgrade, expecting a better experience, but instead, we had no WiFi and had to endure extremely loud noise until 2 AM the first night and 4 AM the second. We also requested multiple room fixes that were never addressed. Each time we inquired about speaking with the manager, we were given the runaround—told he would be there at 10 AM, then asked to return later, and we finally spoke with him at 12:30 PM. There was no real apology or effort to make things right.
On our last night, we moved to a different room, which was a slight improvement, but outside noise was still an issue. If you are considering staying here, I’d highly recommend booking a room closer to the ocean and away from the street. Additionally, while the beach is beautiful, be prepared for a fair amount of solicitors.
Overall, this resort has a lot of potential, but management needs to improve. If you choose the right room and go in with.
