Hotel per famiglie a North Bay Village

"La struttura è molto bella ed è ubicata in una bella zona ricca di aree verdi; tuttavia si nota che è un po' datata e avrebbe bisogno di qualche rivisitazione. Non è servita molto dai trasporti pubblici e per spostarsi occorre il taxi o il servizio di transfert fornito dall'hotel stesso. Molto apprezzato il buffett a colazione. Per il resto ha soddisfatto le mie aspettative."

"Buona posizione"

"Pool is nice but area not too clean, seaters are worn. Location near the water very nice, balcony in the room with seeview pleasant. Room big enough but queen beds are not so confortable for two, barhroom quite small. Services are quite scarce (only one cleaning in 4 night after asking several times). Personnel at desk not over friendly but ok. In general good location for Miami Beach, ypu need the car to go anywhere but parking available and free"

"An amazing stay! "

"Giusto per dormire in attesa di volo"

"Uno dei migliori hotel del centro di Miami, ottima posizione sul mare, difronte a Bayfront Park e vicinissimo a ristoranti e negozi. Tutto il personale è molto efficiente e disponibile, il check in è veloce ed abbiamo goduto di un upgrade gratuito. Le camere ampie, completamente rinnovate, la nostra con vista mare, letti molto comodi, bagno grande e dotato di tutti i comfort. La hall e tutte le aree comuni sono belle ed eleganti, molto luminose e spaziose. Ottimo il ristorante Toro Toro. "

"A beautiful property in an excellent location, but poorly managed. There’s zero customer care, with inexperienced staff and a management team disinterested in problem-solving — treating guests as if they were staying for free. The restaurant staff, however, are outstanding. Key issues included my room key deactivating an hour after check-in. The receptionist made me wait in line behind six other guests before addressing it, and only after a manager intervened was I asked for ID — which was locked in my room. I had to retrieve a copy of my passport from my phone to get a new key. We moved chairs in the lobby to accommodate our group of six, only to be told at departure to return them. One day, three of our rooms were not cleaned, and the response when I called was shockingly indifferent. The lack of professionalism and staff training was evident. The cold, unsmiling checkout experience summed it up. Despite reporting issues through Expedia, no one from management reached out to apologize. It’s a shame, as the potential is there, but the guest experience is seriously lacking with one star services."

"Position and the rooms very large.free shuttle service very appreciated"

"Ottimo "