2/5 Scarso
Dean
Viaggio di gruppo
8 set 2022
Non mi è piaciuto: Personale e servizio, servizi, condizioni e dotazioni della struttura
Not worth the money. Room was clean and nice and the hotel was at good location. That was it. Staff has a lot to learn about the hospitality. Breakfast is till 10:30, you go there at 10:30 they already put everything away. Learned my lesson the other morning but also saw so many of ppl disappointed coming at 10:30 and turning away. Usually when the breakfast is till 10:30 you can still come at that time and find something to eat. Not here. Pool and the beach close at 8pm. Sunset at the beach… well no. When pool opens in the morning, coming at the exact time it opens, there is no free lounges by the pool as tourist left their towels at night. When asking the reception why don’t they do something about it, they said they cannot touch personal stuff. I can count so many things… like the hotel needing a renovation, it’s far from 4 star hotel… but even that would be acceptable if the staff could at least be helpful, polite and smile here and there. Just to feel welcomed. Anyways, this has not ruined my vacation since Sicily is wonderful, Palermo is charming, beaches are nice and people are amazing. Def gonna return, just not here, if it doesn’t change.
Dean
Soggiorno di 3 notti ad agosto 2022
