Hotel vicino a Peoria Heights Observation Tower - Peoria Heights

“I would like a refund. I ended up paying for a room we didn't use, because the cancellation period was no longer applicable once (24 hours before arrival), and the pictures provided of the property did NOT represent what we saw and experienced. There were a number of safety concerns that made this hotel unworkable for us. The side door (where we were told to park as it was closest to our room) had an electronic key lock for security, but it was propped open and didn't close properly when I...

“Bedside table had something sticky spilled on it”

“Under remodeling, only expensive Bistro with limited hours so no complimentary coffee.”

“The hotel was overpriced for how dingy it was. There was nothing fresh at breakfast. I would not stay there again.”

“Rm 328 was lovely. However, there was no ac that worked. In addition, there was a dorm fridge just put on the floor that had a pubic hair in it. The ice machine across the hall didn’t work either. Otherwise, it was lovely.”

“The breakfast amenities were very good, the hotel staff was very friendly. The lighting on the bathroom vanity mirror needs to be brighter in order to highlight any facial details. I had to request a room cleaning twice because it was never completed after the first request. Overall, the experience was above average.”

“Room was clean, but the rest of the property and amenities were not taken care of well.”

“Ceiling was leaking water causing floor to be wet. Bathtub was dripping. Room carpet was filthy. Room furniture was old. Breakfast was poor.”

“Property is one of the older hotels but maintained .Rooms were clean and all is what was expected for this price . Breakfast ended at 9 so we missed that ,it would have been nice to have it open a little longer .”

“Very disappointing experience at Embassy Suites East Peoria Riverfront Hotel. I chose this hotel because of the high ratings, but the room cleanliness was unacceptable. Before I could even put my belongings away, I noticed thick dust all over the outside and inside of the closet door, the bathroom counter, and even the tissue box. I attached photos and videos because the dust buildup was very obvious. I am sensitive to dust and spent the night sneezing and feeling uncomfortable instead of...

“Room was clean, breakfast was good, and staff was friendly. Bed was comfortable and quiet”

“I specifically booked a hotel with pool and hot tub as I need this amenity as I continue recovering from knee injury. I arrived to find the pool drained and facilities closed. The front desk basically shrugged. They did let me switch to a room across the hall when the first was in a dark corner. They also didn’t discuss parking fee and charged me for 3 days when I was only there for two. I’m not usually one to complain but this was disappointing experience.”

“N/A”

“yes, parking was save and breakfast tasted great.”

“The parking lot has huge potholes that are difficult to avoid. The staff was very friendly and accommodating The property is old. The carpets and furniture need to be replaced It’s as clean as it can be considering how worn out everything is. The breakfast was good. The bed was comfortable”

“I pad almost $300 for one night. And it was nothing more than a janky hotel. There was a spot on the wall tha was easily just patched over. I can hear everything going on in other rooms. The curtains only close halfway and it’s nothing but sun hitting you first thing in the morning. And the smell of the place…the smell…it was terrible!!”