Philipsburg Manor: Tour e Visite Guidate

This was by far one of the worst hotel experiences I have ever had. I booked an extended stay at Stamford Suites through Orbitz and arrived to find accommodations that were filthy, deteriorating, and nothing like the advertised photos. The suite had visible mold-like growth in the bathroom, rusted fixtures, damaged cabinetry, poorly maintained surfaces, and a leaking window that left standing water on the floor. These were not minor cosmetic issues but serious sanitation and potential health hazards. After just one night, I developed numerous bites across my back, which I suspect were from bedbugs. I had to purchase medication and supplies to treat the irritation. I immediately contacted Orbitz and the property, documented the conditions with photographs, and requested assistance. Instead of meaningful intervention, I encountered delays, poor communication, and little accountability. I was forced to stay one night because I had nowhere else to go. Although Orbitz eventually issued a partial refund, I was still charged an inflated first-night rate, and my Orbitz rewards were not restored. Worst of all, I was in town following a tragic death in my family, helping prepare for a funeral. Instead of having a safe place to rest, I spent precious time dealing with unsanitary conditions, health concerns, customer service disputes, and finding alternative accommodations. I have photographic evidence of everything. The lack of cleanliness, compassion, and accountability was insane

Exceptional communication. Great common area amenities. Room was good, beds were comfortable. Close to Target, Dunkin etc. First time check-in and parking needs to be simplified. E.g. picking up fobs from the front desk during check-in would make the experience even better. Overall excellent!