Esterni

Recensioni per Hilton Phoenix Tapatio Cliffs Resort

4 out of 5
Hilton Phoenix Tapatio Cliffs Resort
11111 N 7th St, Phoenix, AZ

Recensioni

7,8

Buono

Valutazione di 10 - Eccellente. 689 su 1615 recensioni" "
Valutazione di 8 - Buono. 389 su 1615 recensioni" "
Valutazione di 6 - Soddisfacente. 248 su 1615 recensioni" "
Valutazione di 4 - Scarso. 159 su 1615 recensioni" "
Valutazione di 2 - Terribile. 130 su 1615 recensioni" "

8,0/10

Pulizia

8,2/10

Personale e servizio

8,0/10

Servizi

7,4/10

Condizioni e dotazioni della struttura

7,8/10

Ecosostenibilità

Recensioni

10/10 Eccellente

Lisa, Bronx

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The property was absolutely stunning and the staff were the best. My room was in a great location and the view was gorgeous! I would definitely stay again.
Soggiorno di 4 notti ad aprile 2024
Risposta di -John Peart, General Manager, il giorno 1 mag 2024
Thank you, Lisa, for your fantastic review! We're thrilled to hear that you found our property stunning and that our staff made your experience the best. It's wonderful to know that your room was in a great location with a gorgeous view! We're delighted that you would choose to stay with us again, and we can't wait to welcome you back for another unforgettable experience at our property!

10/10 Eccellente

Cathy, Shawnee

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Wonderful place to relax and replenish your spirit! Very quiet, walkable, walking trails around and accessible. The grounds of this resort are just beautiful! Staff were very friendly, helpful, attentive and accommodating, great place to stay, truly a great experience!
Soggiorno di 3 notti ad aprile 2024
Risposta di -John Peart, General Manager, il giorno 1 mag 2024
It's delightful to hear that you had a wonderful experience at our resort, Cathy! We're thrilled that you found it to be a peaceful and relaxing place to replenish your spirit. The quiet atmosphere, walkable surroundings, and accessible walking trails seem to have provided the perfect setting for your getaway. We're pleased that you enjoyed the beauty of our grounds and that our staff made your stay memorable with their friendly, helpful, attentive, and accommodating service. Thank you for choosing to stay with us, and we hope to welcome you back for another great experience soon!

10/10 Eccellente

Barbara

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Very elegant restaurant at the mountain top
Soggiorno di 4 notti ad aprile 2024
Risposta di -John Peart, General Manager, il giorno 1 mag 2024
Thank you, Barbara, for your wonderful rating! We're delighted to hear that you enjoyed our elegant restaurant at the mountain top. We strive to provide a memorable dining experience for our guests, and we're thrilled that you found it to be elegant. Your feedback is valuable to us, and we hope to have the pleasure of welcoming you back for another exceptional dining experience in the future!

8/10 Buono

Bart

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
It’s close to the main roads and there are lots of trails nearby. I recommend renting a car since Uber adds up and you do need it to go anywhere outside of the hotel. The hotel has a nice bar and pool, the rooms are very nice as well as the staff and property.
Soggiorno di 3 notti a febbraio 2024
Risposta di -John Peart, General Manager, il giorno 1 mag 2024
Thank you, Bart, for your feedback and for choosing to stay with us! We're glad to hear that you found our location convenient with easy access to main roads and nearby trails. Renting a car sounds like a practical suggestion for exploring the area, especially considering the convenience it offers for venturing beyond the hotel. We're pleased that you enjoyed our bar and pool, and that you found our rooms, staff, and property to your satisfaction. Your feedback is appreciated, and we hope to welcome you back for another enjoyable stay in the future!

10/10 Eccellente

Tamara

Mi è piaciuto: Personale e servizio, servizi, condizioni e dotazioni della struttura
Loved it and will stay again! The front desk lady was not very helpful or friendly when we arrived late at night, other than that everything was great!
Soggiorno di 3 notti ad aprile 2024
Risposta di -John Peart, General Manager, il giorno 29 apr 2024
Thank you for your feedback! We're thrilled to hear that you loved your stay overall and that you plan to return. However, we apologize for any inconvenience caused by the front desk experience during your late arrival. Your comments are valuable to us, and we'll address them with our team to ensure a more welcoming and helpful experience for all guests. If there's anything else we can assist you with or if you have any further feedback to share, please feel free to let us know. We look forward to welcoming you back and providing an even better experience next time!

2/10 Terribile

carlos

Viaggio di coppia
We called to let them know our flight was canceled and no acknowledgment to our concern to pay for and extra day Pool towels are old worn out Shower water would not drain Couch is stained and filthy Staff didn’t seem concerned regarding any of our concerns at check out Over priced for the resort You could pay the same price At Phoenician, we picked this due to location, however it seems very misrepresented according to the website
Soggiorno di 2 notti ad aprile 2024
Risposta di -John Peart, General Manager, il giorno 29 apr 2024
Thank you for sharing your experience, Carlos. We apologize for the inconvenience you experienced during your stay. It's disappointing to hear about the condition of the pool towels, shower, and couch. Your concerns are valid, and we'll address them promptly to improve our standards. We regret that our staff didn't meet your expectations during check-out. We strive to provide value for our guests, and we're sorry you felt our resort was overpriced. We appreciate your honesty and hope to have the opportunity to regain your trust in the future. If you have any further concerns or if there's anything else we can assist you with, please feel free to reach out to us.

8/10 Buono

Nicola

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Needs to be updated. $25 for breakfast
Soggiorno di 1 notte ad aprile 2024
Risposta di -John Peart, General Manager, il giorno 29 apr 2024
Thank you for sharing your feedback, Nicola. We appreciate your honest review. We understand your concerns regarding the need for updates and the pricing of breakfast. Your feedback helps us identify areas for improvement, and we'll take your comments into consideration as we work to enhance our offerings and guest experience. If you have any further feedback or if there's anything else we can assist you with, please feel free to let us know. We hope to have the opportunity to welcome you back and provide an even better experience in the future.

6/10 Soddisfacente

Jon

Mi è piaciuto: Pulizia e personale e servizio
Poor Wi-Fi in room. Had to wait one hour for room because it wasn’t ready. This was at 7pm
Soggiorno di 2 notti ad aprile 2024
Risposta di -John Peart, General Manager, il giorno 29 apr 2024
Jon, Thank you for taking the time to share your experience. We're sorry to hear about your experience, especially with the Wi-Fi and the delay in getting your room ready. Your feedback is important to us, and we apologize for any inconvenience caused. We'll address these issues with our team to ensure a smoother and more efficient check-in process in the future and to improve the Wi-Fi service in our rooms. If there's anything else we can assist you with or if you have any further feedback to share, please feel free to let us know. We appreciate your patience and hope to have the opportunity to welcome you back for a more enjoyable stay.

6/10 Soddisfacente

Lakeesha

Mi è piaciuto: Pulizia
Non mi è piaciuto: Personale e servizio
Soggiorno di 2 notti ad aprile 2024
Risposta di -John Peart, General Manager, il giorno 29 apr 2024
Thank you, Lakeesha, for your feedback. We appreciate your honesty and regret that your experience fell short of expectations. If there are specific concerns you'd like us to address or if you have any feedback you'd like to share, please feel free to let us know. We're here to assist and ensure your concerns are addressed appropriately. We hope to have the opportunity to welcome you back and provide a more enjoyable stay in the future.

10/10 Eccellente

Thomas, Strongsville

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Beautiful grounds and recreational facilities. Rooms could use a bit of updating but other than that, a really enjoyable stay.
Soggiorno di 4 notti a febbraio 2024
Risposta di -John Peart, General Manager, il giorno 23 apr 2024
Thank you for your feedback, Thomas! We're glad to hear that you enjoyed our beautiful grounds and recreational facilities during your stay. We appreciate your suggestion regarding updating the rooms and will certainly take it into consideration as we strive to enhance our guests' experience. If there's anything else you think we could improve upon to make your next stay even better, please don't hesitate to let us know. We hope to welcome you back again soon for another enjoyable stay!

10/10 Eccellente

Micah

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
One of the best stays! Plenty to do without even having to leave the resort.
Soggiorno di 4 notti ad aprile 2024
Risposta di -John Peart, General Manager, il giorno 23 apr 2024
We're thrilled to hear that you had one of your best stays with us, Micah! It's fantastic that you found plenty to do without even having to leave the resort. We aim to provide our guests with a memorable and enjoyable experience, and we're delighted that we succeeded in doing so for you. Thank you for choosing to stay with us, and we look forward to welcoming you back for another fantastic stay in the future!

8/10 Buono

Kimberly

Viaggio di coppia
Mi è piaciuto: Pulizia e personale e servizio
This property was perfectly fine - hills & stairs to suites might be difficult for some. WiFi was a little spotty. Pools were nice and pool service from Paige was truly excellent - she anticipated our every need.
Soggiorno di 2 notti ad aprile 2024
Risposta di -John Peart, General Manager, il giorno 23 apr 2024
Kimberly, Thank you for sharing your experience with us! We're pleased to hear that you enjoyed your stay overall and that you found the property to be satisfactory. We appreciate your feedback regarding the hills and stairs, as well as the WiFi connection, and we'll take note of these areas for improvement. It's wonderful to know that you had a great experience at the pools and that Paige provided excellent service. We'll be sure to pass along your compliments to her. We hope to welcome you back for another enjoyable stay in the future!

10/10 Eccellente

DeAnna

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Wonderful stay!
Soggiorno di 3 notti ad aprile 2024
Risposta di -John Peart, General Manager, il giorno 23 apr 2024
Thank you, DeAnna, for your fantastic review! We're thrilled to hear that you had a wonderful stay with us. If you ever find yourself in need of another getaway, we'd be delighted to welcome you back for another fantastic experience. If there's anything else we can assist you with, please don't hesitate to reach out.

4/10 Scarso

Katherine

Soggiorno di 1 notte ad aprile 2024
Risposta di -John Peart, General Manager, il giorno 23 apr 2024
Thank you for your rating, Katherine. We're sorry to hear that your experience fell short of expectations. If there are specific concerns you'd like us to address or if you have any feedback you'd like to share, please feel free to let us know. We're here to assist and ensure your concerns are addressed appropriately.

8/10 Buono

JUDITH

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
The property is beautiful and vast. We didn't use hardly anything as we were there to visit family. The safe didn't work and we forgot to report that. I'm sorry. There weren't enough wastebaskets in the room and/or the one that was available was on odd size and small. Our plans changed and we were headed north on our last day and were advised not to drive back from there at night. We checked out a day ahead and were denied a refund. Otherwise your property was was great.
Soggiorno di 5 notti ad aprile 2024
Risposta di -John Peart, General Manager, il giorno 26 apr 2024
Judith, Thank you for sharing your experience with us. We're glad to hear that you found our property beautiful and vast, even though you didn't have the chance to fully utilize its amenities. We apologize for the inconvenience with the safe and the shortage of wastebaskets in your room. Your feedback is valuable, and we'll address these issues to ensure a better experience for our future guests.

10/10 Eccellente

Fernanda

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Todo muy limpio, el servicio al cliente 1000/10, sin duda regresaria a reservar con ellos. Exelente precio para tan buena avitacion 👌
Soggiorno di 2 notti ad aprile 2024
Risposta di -John Peart, General Manager, il giorno 23 apr 2024
Fernanda, We are glad to hear that you enjoyed your stay with us and that you were satisfied with the cleanliness and customer service. We are delighted that you are considering booking with us again and appreciate your kind words about our room and price. We look forward to seeing you again soon! If you need anything else, please feel free to let us know.

8/10 Buono

Randy

Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Non mi è piaciuto: Personale e servizio
Nice property, great pool, service was below average, that was my second stay, and the first stay was better, probably would not recommend
Soggiorno di 3 notti ad aprile 2024
Risposta di -John Peart, General Manager, il giorno 17 apr 2024
Thank you for sharing your feedback with us, Randy. We're glad to hear that you enjoyed the property and amenities like the pool. However, we're disappointed to learn that the service during your second stay did not meet your expectations and was below average compared to your previous experience. Please accept our apologies for any inconvenience or disappointment caused. We value your loyalty as a returning guest, and we'll address your concerns with our team to ensure that improvements are made. Your feedback is important to us, and we hope to have the opportunity to welcome you back in the future and provide you with a more positive experience.

8/10 Buono

Noof

Viaggio di coppia
Mi è piaciuto: Personale e servizio e servizi
I would stay again.
Soggiorno di 3 notti ad aprile 2024
Risposta di -John Peart, General Manager, il giorno 16 apr 2024
We're glad to hear that you had a positive experience overall and that you would consider staying with us again! If there's anything specific you think we could improve upon to make your next stay even better, please don't hesitate to let us know. We appreciate your feedback and hope to welcome you back soon!

10/10 Eccellente

Kendall

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
This property is amazing highly recommended and when we checked in, Olivia was amazing all the staff go above and beyond to make you feel very welcomed would definitely book at this place again thank you for everything Hilton Phoenix Tapatio cliffs resort Kendall Roy - Saskatchewan, Canada
Soggiorno di 4 notti ad aprile 2024
Risposta di -John Peart, General Manager, il giorno 16 apr 2024
Thank you so much for your glowing review, Kendall! We're thrilled to hear that you had an amazing experience during your stay with us. It's wonderful to know that Olivia and the rest of our staff made you feel welcomed and went above and beyond to ensure you had a great time. We appreciate your recommendation and look forward to welcoming you back to the Hilton Phoenix Tapatio Cliffs Resort in the future!

10/10 Eccellente

Courtney

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 2 notti ad aprile 2024
Risposta di -John Peart, General Manager, il giorno 17 apr 2024
Thank you, Courtney, for your positive rating! We're delighted to hear that you had a great experience during your stay. If there's anything else we can assist you with or if you have any further feedback to share, please feel free to let us know. We look forward to welcoming you back in the future!

6/10 Soddisfacente

Evette

Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
The further away from the lobby, the worse the property conditions became. The property conditions were not bad enough to deter me from staying again. I would book/request a room as close to the lobby as possible next time.
Soggiorno di 1 notte ad aprile 2024
Risposta di -John Peart, General Manager, il giorno 15 apr 2024
Thank you for staying with us, Evette. It sounds like you had a bit of a mixed experience with us, but we're glad to hear that you're still open to staying with us again! We appreciate your feedback about the property conditions, and we'll certainly take it into consideration as we strive to improve. Booking a room closer to the lobby is a great idea for your next visit, and we'll do our best to accommodate your request. Thank you for sharing your thoughts, and we look forward to welcoming you back soon!

10/10 Eccellente

Melissa, Centralia

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Melrose Place vibe, love the pools, lobby coffee bar very convenient. Friendly staff, well kept grounds.
Soggiorno di 5 notti ad aprile 2024
Risposta di -John Peart, General Manager, il giorno 11 apr 2024
It sounds like you had a wonderful experience at our resort! We're delighted to hear that you enjoyed the Melrose Place vibe, the pools, and the convenience of our lobby coffee bar. Our staff works hard to ensure that our guests have a memorable and enjoyable stay, and we're glad to hear that their efforts made a positive impression on you. Thank you for your kind words, and we hope to welcome you back for another fantastic stay in the future!

10/10 Eccellente

Pranjit Kumar, Princeton

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Great place
Soggiorno di 3 notti ad aprile 2024
Risposta di -John Peart, General Manager, il giorno 10 apr 2024
Thank you, Pranjit Kumar, for your kind words! We're thrilled to hear that you had a great experience during your stay with us. Our team works hard to ensure that our guests have a wonderful time, and it's always rewarding to receive positive feedback. If you ever find yourself in the area again, we would be honored to welcome you back for another enjoyable stay. If there's anything else we can assist you with, please feel free to let us know. Thank you for choosing our resort!

8/10 Buono

Aida

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi
Needmore electric car charging station for reg EV
Soggiorno di 4 notti a marzo 2024
Risposta di -John Peart, General Manager, il giorno 10 apr 2024
Aida, Thank you for your feedback regarding the need for more electric car charging stations for regular electric vehicles (EVs). We appreciate your suggestion and will take it into consideration as we continue to improve our amenities and services. Ensuring accessibility for all guests, including those with electric vehicles, is important to us, and we will explore options to expand our charging infrastructure. If you have any further suggestions or specific requirements, please don't hesitate to let us know. We value your input and strive to meet the needs of all our guests.

10/10 Eccellente

Kerry

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Unique and special! While people complain about the parking, the narrow, winding roads up the mountain in between buildings provides views of the architecture and of the city from the top of the hill, which makes this hotel special. Guest Services was easily reachable via text and very responsive as we're all of the employees. I would definitely stay here again.
Soggiorno di 4 notti ad aprile 2024
Risposta di -John Peart, General Manager, il giorno 10 apr 2024
Kerry, thank you so much for sharing your experience with us! We're thrilled to hear that you found our resort unique and special. We're glad you appreciated the stunning views of the architecture and the city from our hilltop location. It's wonderful to hear that our Guest Services team was readily available and responsive to your needs. We're honored that you would choose to stay with us again, and we look forward to welcoming you back for another wonderful experience at our resort.

8/10 Buono

Akiva

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Beautiful setting, lots of pool options.
Soggiorno di 4 notti a marzo 2024
Risposta di -John Peart, General Manager, il giorno 9 apr 2024
Thank you for sharing your feedback, Akiva! We're glad to hear that you enjoyed the beautiful setting and the variety of pool options during your stay. If you have any further comments or if there's anything else we can assist you with, please feel free to reach out. We hope to have the opportunity to welcome you back in the future!

8/10 Buono

Danny

Mi è piaciuto: Pulizia
The swimming pools are really nice. One of the managers at the pool was very rude one day though. They required us to have bracelets which they did not give us when we checked in. Other than that was very packed, parking is very tight. The rooms are definitely dated but very nice. I would stay there again
Soggiorno di 3 notti a marzo 2024
Risposta di -John Peart, General Manager, il giorno 8 apr 2024
Thank you for sharing your feedback about your recent stay with us, Danny. We're glad to hear that you enjoyed our swimming pools and found the rooms to be nice, despite their dated appearance. However, we apologize for any inconvenience caused by the rude behavior of one of our managers at the pool and for the oversight with the bracelets. We'll address these issues with our team to ensure better communication and service moving forward. Additionally, we understand your concerns about the parking situation and will explore ways to improve this aspect of the guest experience. We appreciate your understanding and hope to welcome you back for another stay in the future. If there's anything else we can assist you with, please feel free to reach out to our team.

10/10 Eccellente

Geidy

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 8 notti a marzo 2024
Risposta di -John Peart, General Manager, il giorno 9 apr 2024
Thank you for your positive rating, Geidy! We're thrilled to hear that you had a wonderful experience during your stay with us. If you have any further feedback or if there's anything else we can assist you with, please don't hesitate to let us know. We hope to welcome you back again soon!

10/10 Eccellente

Christian Robert Lyle

Soggiorno di 2 notti ad aprile 2024
Risposta di -John Peart, General Manager, il giorno 29 apr 2024
Thank you, Christian Robert Lyle, for your perfect rating! We're thrilled to hear that you had such a wonderful experience during your stay. Your satisfaction is our top priority, and we're delighted that you enjoyed your time with us. If there's anything else we can assist you with or if you have any further feedback to share, please feel free to let us know. We can't wait to welcome you back for another fantastic stay!

4/10 Scarso

Chase

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
I liked the service. Way too much construction going on. Couldn't even get to our roon somedays without walking next to a piece of equipment ripping up the road.
Soggiorno di 6 notti a marzo 2024
Risposta di -John Peart, General Manager, il giorno 8 apr 2024
Thank you for sharing your feedback with us. We're glad to hear that you appreciated the service provided by our staff. However, we apologize for the inconvenience caused by the ongoing construction during your stay. Your comments are valuable to us, and we will take them into consideration as we strive to improve the experience for all our guests. We hope to have the opportunity to welcome you back in the future for a more enjoyable stay. If you have any further concerns or if there's anything else we can assist you with, please feel free to reach out to us.

10/10 Eccellente

Jason, Salt Lake City

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio e servizi
Close to the hiking trails and love that it has a sauna
Soggiorno di 4 notti a marzo 2024
Risposta di -John Peart, General Manager, il giorno 5 apr 2024
Thank you for taking the time to share your positive experience, Jason! We are pleased to hear that you enjoyed the convenience of having hiking trails nearby and the opportunity to relax in the sauna during your stay. Providing convenient access to outdoor activities and amenities like saunas is important to us, and we're delighted that you appreciated these offerings. If you have any other feedback or if there's anything else we can assist you with, please feel free to let us know. We hope to welcome you back for another enjoyable stay in the future!

10/10 Eccellente

Veronica

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Beautiful property many things to do!
Soggiorno di 2 notti a marzo 2024
Risposta di -John Peart, General Manager, il giorno 5 apr 2024
Thank you for your kind words, Veronica! We're delighted to hear that you enjoyed our property and the variety of activities available during your stay. Providing a range of amenities and experiences for our guests is a top priority for us, and we're thrilled that you found so much to enjoy. If you have any specific feedback or if there's anything else we can assist you with, please don't hesitate to let us know. We look forward to welcoming you back for another wonderful stay in the future!

10/10 Eccellente

Sean, Croton-on-hudson

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Beautiful location! There's a hiking path right behind the resort with incredible views! Staff is incredibly friendly. Breakfast is fantastic! Pools are lovely.
Soggiorno di 3 notti a marzo 2024
Risposta di -John Peart, General Manager, il giorno 4 apr 2024
Sean, We're thrilled to hear that you enjoyed our beautiful location and the hiking path with incredible views nearby! It's wonderful to know that you found our staff incredibly friendly and enjoyed the fantastic breakfast as well as the lovely pools. Thank you for sharing your experience, and we hope to welcome you back for another memorable stay soon!

6/10 Soddisfacente

Seth

Viaggio con famiglia e bambini piccoli
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Check-in was a disaster. The young man checking us in was more worried about sticking to the script than using his head to reason and be helpful. We have a toddler with us, and he says he managed to give us an "upgrade" for a room overlooking the 'Presidential Pool', which turned out to be a tiny hot tub sized pool. The walking path we were sent on to the room was up two outdoor flights of stairs (no elevator). We couldn't find the room and had to go back to the lobby to ask for help. This time they drove us in a golf cart to the same place we had just been, to find a hidden elevator to another building we were expected to find on our own? The room smelled musty, moldy, and of cleaner chemicals like they tried to cover up the old carpet smell. There was no way I would pay $250/night for such a dump! I went back to the lobby and asked for another room. This time they were sensible enough to place us near the family pool, and this room didn't smell. The checkin process was truly awful. It took longer to get our hotel room assigned than to fly to Phoenix!!! Did I mention there was construction happening all over the property? roads torn up, parking lots closed, everyone walking around confused. We will never return.
Soggiorno di 3 notti a marzo 2024
Risposta di -John Peart, General Manager, il giorno 4 apr 2024
Seth, We're truly sorry to hear about the challenges you encountered during your check-in process and the initial room assignment. It's disappointing to hear that the room didn't meet your expectations and that there were issues with the smell. We apologize for any inconvenience caused by the construction happening on the property. Your feedback is valuable, and we'll address these concerns with our team to ensure a smoother experience for our guests in the future. If there's anything else we can assist you with or if you'd like to discuss your stay further, please don't hesitate to reach out to our team.

10/10 Eccellente

Nancy

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Beautiful resort, absolutely breathtaking with the mountains all around. Everything was perfect and the staff was unbelievably friendly and helpful.
Soggiorno di 4 notti a marzo 2024
Risposta di -John Peart, General Manager, il giorno 4 apr 2024
Thank you for your glowing review, Nancy! We're thrilled to hear that you enjoyed the beauty of our resort and that our staff provided you with exceptional service. It's always our goal to create unforgettable experiences for our guests, and we're delighted that we could make your stay memorable. If you ever find yourself in the area again, we'd love to welcome you back for another wonderful experience.

10/10 Eccellente

Kristie

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Wonderful staff, easy check in and we loved the shuttle service around the property. The pools were excellent and I can’t say enough about the kind and helpful staff in all areas. Looking forward to returning.
Soggiorno di 5 notti a marzo 2024
Risposta di -John Peart, General Manager, il giorno 3 apr 2024
Thank you for sharing your positive experience with us, Kristie! We are delighted to hear that you enjoyed your stay and that our staff made a positive impression on you. It's wonderful to know that you found the check-in process easy and appreciated the convenience of our shuttle service. We're thrilled that you enjoyed our pools and that our staff members were kind and helpful throughout your visit. We can't wait to welcome you back for another enjoyable stay in the future! If you need any assistance with your next reservation or have any special requests, please don't hesitate to let us know. We look forward to hosting you again soon!-John Peart, General Manager

8/10 Buono

Jeffrey

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Overall great place to stay. A lot of construction and maintenance happening while we were there and spotty housekeeping but excellent staff and pools. Plenty to do. I’ll be coming back again!
Soggiorno di 7 notti a marzo 2024
Risposta di -John Peart, General Manager, il giorno 3 apr 2024
Jeffrey, Thank you for your feedback! We're glad to hear that you had a great overall experience during your stay with us. We apologize for any inconvenience caused by the ongoing construction and maintenance and appreciate your understanding. It's fantastic to know that you found our staff to be excellent and enjoyed the amenities such as the pools. We're thrilled to hear that you plan on returning and look forward to welcoming you back for another enjoyable stay. If there's anything we can do to make your next visit even better, please don't hesitate to let us know. We appreciate your support and hope to see you again soon!

8/10 Buono

Karlin

Viaggio con famiglia e bambini piccoli, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Non mi è piaciuto: Servizi
This is a great place to stay for families with younger kids. Pools are nice and not overcrowded.
Soggiorno di 3 notti a marzo 2024
Risposta di -John Peart, General Manager, il giorno 3 apr 2024
Thank you for sharing your experience, Karlin! We're delighted to hear that you enjoyed your stay, particularly the pool facilities, and found them suitable for families with younger children. Providing a pleasant and enjoyable experience for our guests is our top priority, and we're glad to know that we met your expectations. If you have any further feedback or if there's anything else we can assist you with, please feel free to reach out. We look forward to welcoming you back for another wonderful stay in the future!

10/10 Eccellente

Nathan

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great property with many different options for pools and restaurants, etc.
Soggiorno di 4 notti a marzo 2024
Risposta di -John Peart, General Manager, il giorno 3 apr 2024
Nathan, Thank you for your review! We're delighted to hear that you enjoyed our property and the variety of amenities we offer, including pools and restaurants. If you have any further feedback or if there's anything else we can assist you with, please feel free to let us know. We hope to have the pleasure of welcoming you back in the future!

8/10 Buono

Paula

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The customer service was great! Pool staff was excellent!!
Soggiorno di 4 notti a marzo 2024
Risposta di -John Peart, General Manager, il giorno 3 apr 2024
Thank you for your positive feedback, Paula! We're thrilled to hear that you enjoyed the great customer service and excellent pool staff during your stay. We strive to provide exceptional service to all our guests, and we're delighted that you had a wonderful experience. If you have any further comments or if there's anything else we can assist you with, please don't hesitate to reach out. We hope to welcome you back again soon for another fantastic stay!

6/10 Soddisfacente

Sidney-Marie

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
I have to say, overall the property, staff, and resort were very very nice. I love the variety of things they had to do, all the pool options and accommodations. However, I ended up getting violently sick from room service food that hindered the last days of my trip, which is very disappointing and a big part of my rating.
Soggiorno di 4 notti a marzo 2024
Risposta di -John Peart, General Manager, il giorno 2 apr 2024
Thank you for sharing your feedback with us, Sidney-Marie. We're glad to hear that you enjoyed many aspects of your stay, including the property, staff, and resort amenities. However, we're deeply sorry to hear about your experience with the room service food. Your health and well-being are of the utmost importance to us, and it's disheartening to learn that you became ill during your stay. Please know that we take food safety and hygiene very seriously, and we will investigate the matter thoroughly to ensure that appropriate measures are taken to prevent similar incidents from occurring in the future. If there's anything we can do to assist you further or if you have any additional feedback you'd like to share, please don't hesitate to reach out to us. Thank you for choosing to stay with us at Hilton Phoenix Tapatio Cliffs Resort, and we hope to have the opportunity to welcome you back for a much-improved experience in the future.

10/10 Eccellente

Nathan

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio, servizi, condizioni e dotazioni della struttura
The staff was extremely helpful and friendly during our stay. The breakfast buffet was great!
Soggiorno di 3 notti a marzo 2024
Risposta di -John Peart, General Manager, il giorno 2 apr 2024
Thank you, Nathan, for your positive feedback! We're delighted to hear that you had a pleasant experience during your stay with us. We're also glad to hear that you enjoyed the breakfast buffet. Your satisfaction is important to us, and we hope to have the pleasure of welcoming you back for another wonderful stay in the future! If you have any further comments or requests, please feel free to reach out to us.

10/10 Eccellente

Leanne

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Loved the pools!
Soggiorno di 4 notti a marzo 2024
Risposta di -John Peart, General Manager, il giorno 2 apr 2024
Thank you, Leanne, for your wonderful rating! We're delighted to hear that you loved our pools. We hope you had a refreshing and fun time soaking up the sun and cooling off in the water. If you have any additional feedback or if there's anything else we can do to enhance your future stays, please don't hesitate to reach out. We look forward to welcoming you back for another memorable visit soon!

10/10 Eccellente

Cielo

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
It was a peaceful and fun getaway ! I highly recommend this hotel whether you are coming alone, with a partner or as a family !
Soggiorno di 2 notti a marzo 2024
Risposta di -John Peart, General Manager, il giorno 2 apr 2024
Thank you for your wonderful recommendation, Cielo! We're delighted to hear that you had a peaceful and fun getaway at our hotel. Whether you're traveling solo, with a partner, or with family, we strive to provide a memorable experience for all our guests. We appreciate your kind words and hope to welcome you back for another enjoyable stay in the future! If there's anything else we can assist you with, please don't hesitate to let us know.

8/10 Buono

Christine

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
I liked the separate “living space” from the bedroom and the endless hot water in the shower after a family of 4 used it. The pools were nice. Some of the hot tubs need updating. Employees were pleasant. Replace the Starbucks breakfast option with a simple complimentary breakfast.
Soggiorno di 3 notti a marzo 2024
Risposta di -John Peart, General Manager, il giorno 1 apr 2024
Thank you for sharing your feedback with us, Christine. We're glad to hear that you enjoyed the separate living space and the abundant hot water in the shower. Your comments regarding the pools, hot tubs, and our staff are appreciated and will be shared with our team. We understand your suggestion for a complimentary breakfast option and will take it into consideration for future improvements. If you have any further suggestions or concerns, please don't hesitate to let us know. We hope to welcome you back for another enjoyable stay in the future.

10/10 Eccellente

Tami

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 3 notti a marzo 2024
Risposta di -John Peart, General Manager, il giorno 2 apr 2024
Thank you, Tami, for your excellent rating! We're thrilled to hear that you had a fantastic experience during your stay with us. Providing exceptional service and ensuring our guests have a memorable time are top priorities for us. If you have any further comments or if there's anything else we can assist you with, please feel free to let us know. We look forward to welcoming you back for another wonderful stay in the future!

6/10 Soddisfacente

Erin Edwards

Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Soggiorno di 4 notti a marzo 2024
Risposta di -John Peart, General Manager, il giorno 1 apr 2024
Thank you for sharing your feedback, Erin. We appreciate your honesty. If there are any specific areas where we can improve to ensure a better experience for you next time, please feel free to let us know. We're committed to making every guest's stay exceptional.

8/10 Buono

Selam

Soggiorno di 4 notti a marzo 2024
Risposta di -John Peart, General Manager, il giorno 1 apr 2024
Thank you for rating us, Selam! If there was anything specific that you enjoyed or if you have any feedback you'd like to share, we would love to hear it. Your input helps us improve and ensures that we continue to provide great experiences for all our guests. We hope to have the opportunity to welcome you back in the future!

6/10 Soddisfacente

Tonya Rene

Mi è piaciuto: Pulizia
The pools are beautiful and the grounds. Everything is in bloom. But there were no chaise lounges available at pool if you didn’t rush to get and save seats.
Soggiorno di 4 notti a marzo 2024
Risposta di -John Peart, General Manager, il giorno 29 mar 2024
Tonya Rene, Thank you for your kind words about our beautiful pools and grounds. We're glad to hear that you enjoyed the blooming scenery during your stay. However, we apologize for any inconvenience caused by the lack of available chaise lounges at the poolside. We understand the importance of providing ample seating for all our guests to relax and enjoy their time by the pool. Your feedback is valuable to us, and we will take it into consideration as we strive to improve our amenities and services. We hope you'll give us another opportunity to exceed your expectations on your next visit.

10/10 Eccellente

Carl

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio, servizi, condizioni e dotazioni della struttura
There was some construction work in progress at the facility that negatively affected parking a couple nights, but not bad. We love the multiple pools, especially those dedicated as "adult" pools. Internet spped was a bit slow, but I understand that is what the construction is about.
Soggiorno di 8 notti a marzo 2024
Risposta di -John Peart, General Manager, il giorno 29 mar 2024
Thank you for sharing your feedback with us. We appreciate your understanding regarding the construction work that temporarily impacted parking. We're glad to hear that you enjoyed our multiple pools, especially the ones designated for adults. However, we apologize for any inconvenience caused by the slower internet speed due to the ongoing construction. Rest assured, improving our amenities, including internet speed, is a top priority for us, and we're working diligently to minimize any disruptions during this process. Your patience and understanding are greatly appreciated. We hope to welcome you back soon for an even better experience.