Resort a Phuket

“This was the only bad experience in this wonderful country, that is Thailand. I arrive at 14.30 at the hotel, i booked specifically this one for Splash (water park) , the problem was that from 15.30 to 17.15 i was waiting my luggage in the room. I call them several times, to have it in time to go to splash for mi kids. Result: splash closed at 17.30, and my kids crying realized that they could not have access. They also stopped my room telephone to avoid my complains. Another particular to say...

“Only one llittle issue to mention. Twice we had troubles in getting our room cleaned. Cleaning staff works very hard, but they are obviously not enough. Our last night at the Hotel the cleaners came to clean the room at 5.10 pm, and we had to send them away , as we had spent the whole day on the beach and were tired and in need of rest.The problem lies not with the staff, but with whoever is managing the Hotel. For the price Marriott charge clients I would expect better organization.”

“The 3bdrm serenity villa is amazing, the rooms and bathrooms are great, and the pool is amazing. The service from all the staff at Banyan Tree is exceptional. Everyone is so friendly and attentive. We had a truly amazing experience at Banyan Tree Phuket and would definitely love to stay again!!”

“Cambiavano gli asciugamani tutti i giorni, ok… polvere su scrivania, tavolo,insomma non sanno cosa vuol dire ..togliere la polvere, , considerando che un 5 STELLEresort spa ,ha materassi MOLTO SCADENTI, rubinetti arrugginiti, conclusione?!?!? Max 3stelle, se ci tornerei ??? No”

“Struttura molto bella soprattutto la piscina”

“Struttura nuova con ottimo servizio . Molto bella la spa e la piscina . Unico alto negativo la spiaggia ed il mare di fronte”

“Location molto bella e grandissima, purtroppo all interno ci si può muovere solo con i mezzi della struttura che bisogna chiamare ogni volta e aspettare per molto tempo….una grande perdita di tempo ”