Serves lunch and dinner

Recensioni per Hyatt Place Pittsburgh Airport/Robinson Mall

3 out of 5
Hyatt Place Pittsburgh Airport/Robinson Mall
6011 Campbells Run Rd, Pittsburgh, PA

Recensioni

8,4

Ottimo

Valutazione di 10 - Eccellente. 539 su 1008 recensioni" "
Valutazione di 8 - Buono. 252 su 1008 recensioni" "
Valutazione di 6 - Soddisfacente. 114 su 1008 recensioni" "
Valutazione di 4 - Scarso. 48 su 1008 recensioni" "
Valutazione di 2 - Terribile. 55 su 1008 recensioni" "

8,6/10

Pulizia

8,8/10

Personale e servizio

8,2/10

Servizi

8,4/10

Condizioni e dotazioni della struttura

8,4/10

Ecosostenibilità

Recensioni

10/10 Eccellente

Jeong Soo

Mi è piaciuto: Pulizia e personale e servizio
Soggiorno di 1 notte a maggio 2024

10/10 Eccellente

Laura

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Staff were wonderful
Soggiorno di 1 notte a maggio 2024
Risposta di Customer Service, il giorno 6 mag 2024
Laura, we're delighted to hear you had a positive experience at Hyatt Place Pittsburgh Airport. We're thrilled you found our team members to be exceptional during your stay. We look forward to welcoming you back again in the future.

10/10 Eccellente

Rodica

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Excellent quality customer service.
Soggiorno di 5 notti ad aprile 2024
Risposta di Customer Service, il giorno 4 mag 2024
Rodica, it's wonderful to hear you appreciated the first-rate service at Hyatt Place Pittsburgh Airport. Our team members strive to provide a remarkable experience for our guests, and your positive feedback is a testament to their efforts. We hope to welcome you back in the future!

6/10 Soddisfacente

Carolyn

Non mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
Soggiorno di 4 notti ad aprile 2024
Risposta di Customer Service, il giorno 1 mag 2024
Carolyn, thank you for your rating. While we're glad to see you chose to stay with us, we understand that there may have been aspects of your stay that didn't meet your expectations. We'd appreciate the opportunity to improve and provide you with an outstanding experience during your next visit.

10/10 Eccellente

Sara

Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Room was great and clean. The housekeepers weren’t very friendly passing by in the hallways.
Soggiorno di 2 notti ad aprile 2024
Risposta di Customer Service, il giorno 30 apr 2024
Sara, it's wonderful to hear that you appreciated the cleanliness of your room at Hyatt Place Pittsburgh Airport. We're disheartened, however, to know that you didn't find all interactions with our team members to be as pleasant as they should have been. We will certainly emphasize the importance of friendliness in all guest interactions. Thank you for sharing your experience, and we're looking forward to your next stay.

8/10 Buono

Justin

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Lift is complementary
Soggiorno di 1 notte ad aprile 2024
Risposta di Customer Service, il giorno 28 apr 2024
Justin, we're pleased to hear that you appreciated our complimentary lift at Hyatt Place Pittsburgh Airport. We always strive to provide convenient and high-quality services to ensure our guests' satisfaction. We're looking forward to welcoming you back on your next trip. Safe travels!

6/10 Soddisfacente

shantel

Viaggio con la famiglia
Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Non mi è piaciuto: Personale e servizio
Checking in was fine. Got to the room to find there was no remote for the tv. Called down and they brought one up, when we went to use it it didnt work for that tv. Called down again and was told “they’ll see what they can do because people keep stealing them.” I told him that’s not my problem, we paid for a room and I expect all the services with it or another room. About 10 minutes later a new remote was brought up and that one was fine. The next morning at around 9:40, my daughter was getting dressed and a staff member tapped on the door with a clip board and then proceeded to open it without waiting for a response. Why she was there when my check out time was not until 12 is beyond me. When I reported this at check out, the lady acted like she didn’t know who I was talking about. I will be reporting this to their corporate office, because that was completely unacceptable. I always stay at Hyatts but unfortunately this will be my last time.
Soggiorno di 1 notte ad aprile 2024
Risposta di Customer Service, il giorno 22 apr 2024
Shantel, we appreciate your feedback and deeply regret the shortcomings you experienced during your stay, particularly with the television remote control and an unexpected interruption. Our team members are committed to service excellence and we take your concerns seriously. We are addressing the incidents you've shared for necessary improvement in service delivery. We truly regret your disappointment and hope to have another chance to restore your confidence in our hotel on your future stays.

8/10 Buono

Ganesh

Viaggio di coppia
Mi è piaciuto: Pulizia e personale e servizio
Too much noise from the the hallway heard during the night.
Soggiorno di 2 notti ad aprile 2024
Risposta di Customer Service, il giorno 22 apr 2024
Ganesh, we appreciate your feedback and thank you for staying with us at Hyatt Place Pittsburgh Airport. We regret to hear about any disturbance caused due to hallway noise. Rest assured, we're committed to improving our guest experience, and your feedback will certainly assist with that. We look forward to welcoming you back in the hope of exceeding your expectations next time around.

10/10 Eccellente

Connie

Viaggio di coppia
Mi è piaciuto: Condizioni e dotazioni della struttura
It was a great stay, clean room and spacious. Only thing negative was the area where you pull into the parking lot. There is quite a few potholes.
Soggiorno di 1 notte ad aprile 2024
Risposta di Customer Service, il giorno 18 apr 2024
Connie, thank you for choosing Hyatt Place Pittsburgh Airport for your stay. We're thrilled to hear you enjoyed your clean and spacious room. However, we regret to hear about the inconvenience you experienced in the parking lot and your feedback will be shared with the appropriate team. We truly appreciate your feedback and are looking forward to welcoming you again in the future.

10/10 Eccellente

Juan

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Nice
Soggiorno di 1 notte ad aprile 2024
Risposta di Customer Service, il giorno 18 apr 2024
Juan, it's wonderful to hear that you found your stay at Hyatt Place Pittsburgh Airport pleasant. We strive to provide a positive experience for all our guests. We hope to serve you again in the future!

10/10 Eccellente

Amanda

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Personale e servizio, servizi, condizioni e dotazioni della struttura
We had a very nice stay, staff was amazing and nice. Smiles everywhere you turn. The only thing I would remark about is the parking lot lights are so bright there could be seen under our black out curtains. I guess it's important to have a well lit parking lot though too.
Soggiorno di 1 notte ad aprile 2024
Risposta di Customer Service, il giorno 16 apr 2024
Amanda, thank you for choosing Hyatt Place Pittsburgh Airport for your recent stay. We're thrilled to hear you had an enjoyable time and appreciated our hospitable team members. We take note of your feedback regarding the brightness of our parking lot lights and understand how it could impact your room's ambiance at night. Your understanding of the necessity of well-lit surroundings for ensuring guest security is much appreciated. We hope to welcome you back in the near future.

10/10 Eccellente

Gianna

Soggiorno di 2 notti ad aprile 2024
Risposta di Customer Service, il giorno 30 apr 2024
Gianna, it's great to hear that your stay at Hyatt Place Pittsburgh Airport was a pleasing experience. We do our utmost to ensure our guests have a memorable experience. Thank you and we look forward to welcoming you back in the near future.

6/10 Soddisfacente

Anindya

Soggiorno di 2 notti ad aprile 2024
Risposta di Customer Service, il giorno 10 apr 2024
Anindya, we appreciate your feedback, although it appears we did not fully meet your expectations in some aspects on this stay. We are always striving to improve guest experiences. Whenever you choose us again, we hope to make your stay more rewarding.

10/10 Eccellente

Christina

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
It was great would have like some bacon or sausage option with breakfast. None of my kids likes the hash.
Soggiorno di 2 notti ad aprile 2024
Risposta di Customer Service, il giorno 9 apr 2024
Christina, we're delighted to hear you had an enjoyable stay at Hyatt Place Pittsburgh Airport. We appreciate your suggestions on the breakfast options. Our culinary team is always looking to improve and your comments about possible additions of bacon or sausage will be considered. Hope your family visits us again soon!

8/10 Buono

David

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Great breakfast and pool were both a big plus.
Soggiorno di 3 notti ad aprile 2024
Risposta di Customer Service, il giorno 9 apr 2024
David, it's wonderful to hear that you enjoyed the breakfast and pool at Hyatt Place Pittsburgh Airport. Your comments will definitely be shared with our team members. We appreciate your valuable feedback and look forward to welcoming you back.

10/10 Eccellente

Jeffrey

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
I was super Impressed with the front desk customer service and this hotel. All inclusive breakfast was great quality. The indoor pool was so much fun for our 4 year old. The hotel was spacious and had all we needed. Parking was close to the front door. We travelled from Ottawa Ontario and were happy to find this hotel nestled beside shopping centres and dining. Also we ubered dinner to our hotel room. We had a great experience thanks to the staff.
Soggiorno di 2 notti a marzo 2024
Risposta di Customer Service, il giorno 4 apr 2024
Jeffrey, thank you for your fantastic review regarding the remarkable service at Hyatt Place Pittsburgh Airport. It's rewarding to know our inclusive breakfast, playful indoor pool, and convenient parking greatly contributed to your enjoyable stay. We're thrilled your little one had fun, and that our prime location near shopping and dining centers enhanced your experience. It was a pleasure assisting you, and we can't wait to welcome your family back soon for another exceptional stay.

10/10 Eccellente

Kendra

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Nice large rooms!
Soggiorno di 2 notti a marzo 2024
Risposta di Customer Service, il giorno 25 mar 2024
Kendra, thank you for highlighting our spacious rooms at Hyatt Place Pittsburgh Airport. It's wonderful to see you had such a pleasant stay. We're excited to welcome you back for another great experience in the future.

6/10 Soddisfacente

Laura

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
First of all you have to pay $9 per day for parking which is ridiculous - I would understand requiring to register your vehicle or pay if you are not staying, but not to charge everyone. In addition, the entrance road to the hotel is in horrible condition full of potholes and in ill repair.
Soggiorno di 1 notte a marzo 2024
Risposta di Customer Service, il giorno 19 mar 2024
Laura, we appreciate your feedback regarding the parking fee. Also, the condition of the access road is something we acknowledge and understand it can cause inconvenience. We value your opinions and assure you that this feedback will guide us in making improvements. We hope to have the opportunity to serve you better in the future.

6/10 Soddisfacente

Sumithra

Soggiorno di 2 notti a marzo 2024
Risposta di Customer Service, il giorno 6 apr 2024
Thank you for the feedback, Sumithra.We strive to share a pleasant experience with all of our guests. We do hope to see you again soon so we can share a more positive encounter with you.

10/10 Eccellente

Mark

Soggiorno di 1 notte a marzo 2024
Risposta di Customer Service, il giorno 5 apr 2024
Mark, thank you for sharing your 5-star feedback with us. We're thrilled to hear that your stay at Hyatt Place Pittsburgh Airport met all your expectations. It is always a great pleasure to know that our guests are satisfied. We hope you will visit us again so we can continue to provide you with an exceptional experience. Safe travels!

8/10 Buono

Marie

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Rough roads.
Soggiorno di 1 notte a marzo 2024
Risposta di Customer Service, il giorno 12 mar 2024
Marie, we appreciate your feedback and are glad you chose to stay with us at Hyatt Place Pittsburgh Airport despite the challenging road conditions nearby. We hope your overall experience was positive and we're looking forward to welcoming you back in the near future. Safe travels!

2/10 Terribile

Nancy

Viaggio di lavoro
Non mi è piaciuto: Servizi e condizioni e dotazioni della struttura
Stay was booked purposely for the pool. The pool was closed for renovation, which was never mentioned on the website or during the booking. Also $18.00 per night was charged for UNSECURE PARKING. I was told this was going to be compd with a code. To date it has not
Soggiorno di 2 notti a marzo 2024
Risposta di Customer Service, il giorno 5 mar 2024
Nancy, we regret to hear about your experience and understand how disappointed you felt because of the pool being unavailable during your visit and the parking charges issue. We endeavor to offer transparency and accurate information for all our guests and we regret any oversight that may have led to a dissatisfaction for you. Nevertheless, your feedback is appreciated and will be considered moving forward. Should you choose to return in the future, we aim to provide you with the quality experience you deserve.

2/10 Terribile

Donika

Soggiorno di 1 notte a febbraio 2024
Risposta di Customer Service, il giorno 21 mar 2024
Donika, it seems your stay didn't meet expectations. We value your feedback and will look into opportunities for improvement. We strive for our guests to have a better experience, and hope you will consider giving us another chance in the future.

2/10 Terribile

Cody

Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Pool was closed without warning and they actually made you pay to park at the hotel. We didn't stay
Soggiorno di 1 notte a febbraio 2024
Risposta di Customer Service, il giorno 23 feb 2024
Cody, we're genuinely sorry to hear about your experience. It's regrettable that certain elements like the pool's unavailability weren't communicated effectively. As for the parking charges, these are a standard practice for many hotels, though we understand your surprise if this wasn’t clear beforehand. We hope you might consider us in the future, and benefit from a more fulfilling experience.

8/10 Buono

Holly

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Be aware that the property charges for parking in an open lot, $10. The pool is also closed, a small, easy overlooked note on the website. For the money, there are similar choices in the area.
Soggiorno di 1 notte a febbraio 2024
Risposta di Customer Service, il giorno 23 feb 2024
Holly, thank you for sharing your feedback. It sounds like there were some unexpected aspects of your stay, such as the parking fee and the temporary unavailability of the pool. We appreciate your attention to detail and understand these elements of our service affected your overall experience. If your travels bring you back, we recommend reaching out directly to inquire about any current amenities or service updates. We hope you'll consider giving us the opportunity to better serve you in the future.

10/10 Eccellente

Harry

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Nirazi, the property manager was excellent in accommodating our special requests. Awesome!
Soggiorno di 4 notti a febbraio 2024
Risposta di Customer Service, il giorno 23 feb 2024
Harry, it's wonderful to hear your glowing feedback about Nirazi, our property manager at Hyatt Place Pittsburgh Airport. We appreciate you highlighting his exceptional service in accommodating your needs. We're thrilled you had an awesome experience and we hope to have you back with us soon!

8/10 Buono

Roberta

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a febbraio 2024
Risposta di Customer Service, il giorno 20 feb 2024
Roberta, thank you for choosing Hyatt Place Pittsburgh Airport and taking the time to rate your stay. We're glad to see that you had a positive experience. We hope to welcome you back again in the future for another enjoyable stay!

10/10 Eccellente

Armando

Viaggio con famiglia e bambini piccoli, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
the breakfest was great.
Soggiorno di 1 notte a gennaio 2024
Risposta di Customer Service, il giorno 13 feb 2024
Armando, thank you for sharing your positive experience at Hyatt Place Pittsburgh Airport. It's wonderful to hear that you enjoyed the breakfast. We take pride in providing a delicious start to our guests' day. We hope to have the pleasure of welcoming you back soon.

4/10 Scarso

Lori, Monaca

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Condizioni e dotazioni della struttura
The pool was closed
Soggiorno di 1 notte a febbraio 2024
Risposta di Customer Service, il giorno 12 feb 2024
Lori, we regret to learn that your visit did not live up to expectations due to the unavailability of the pool. While it's unfortunate, there sometimes may be circumstances beyond our control. However, we assure you that all our amenities are typically available for guest use. We hope you'll give us another chance to provide a better experience.

10/10 Eccellente

Robbiep

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a gennaio 2024
Risposta di Customer Service, il giorno 5 feb 2024
Thanks, Robbie! It's outstanding your time at Hyatt Place Pittsburgh Airport was fantastic. We can't wait until your next visit!

8/10 Buono

Heather

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, personale e servizio, servizi
You have to pay for parking which Expedia did not mention. Also the pool was closed for renovation. I would not have booked if I knew that because my kids were looking forward to the pool.
Soggiorno di 1 notte a febbraio 2024
Risposta di Customer Service, il giorno 3 feb 2024
Heather, thank you for sharing your experience with us. It seems that there was an unexpected charge for parking and renovations were underway during your visit. We strive to provide clear information about facilities and are addressing this with our partner platforms. It's regrettable that your children didn't get to enjoy the pool this time. On your future visits, we hope to deliver the complete experience that your family anticipates.

10/10 Eccellente

Viaggiatore verificato

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Great Stay
They were great! The food and the room was excellent!
Soggiorno di 2 notti a gennaio 2024
Risposta di Customer Service, il giorno 2 feb 2024
It's delightful to hear that you've enjoyed the Hyatt Place Pittsburgh Airport. We're thrilled to know that both our culinary options and accommodative aesthetics made quite the impression. Your feedback gives our team members the motivation to continue providing superb services. We look forward to a future opportunity to serve you again!

10/10 Eccellente

Celines

Soggiorno di 3 notti a gennaio 2024
Risposta di Customer Service, il giorno 2 feb 2024
Celines, we're delighted to hear that your stay at Hyatt Place Pittsburgh Airport was a 5-star experience! Your high rating means a lot to us, and we truly appreciate your patronage. We're looking forward to your return on your next trip to Pittsburgh. Safe travels!

10/10 Eccellente

constance

Mi è piaciuto: Servizi
Exceptional service
Soggiorno di 1 notte a gennaio 2024
Risposta di Customer Service, il giorno 30 gen 2024
Constance, we're delighted to hear about your positive experience at Hyatt Place Pittsburgh Airport. Exceptional service is what we continuously strive for. Thank you for sharing your feedback, and we look forward to hosting you again during your future visits.

4/10 Scarso

Chatney

Soggiorno di 2 notti a gennaio 2024
Risposta di Customer Service, il giorno 29 gen 2024
Chatney, it seems that your stay didn't meet your expectations and we regret hearing this. Without specific feedback, it can be difficult to address your concerns but we appreciate your rating as it helps us identify areas for improvement. We hope to have another chance to serve you better in the future.

8/10 Buono

Anthony

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Additional parking charges
I was disappointed upon check in that parking isn’t free. I definitely missed that on the website, I would have stayed elsewhere.
Soggiorno di 1 notte a gennaio 2024
Risposta di Customer Service, il giorno 18 gen 2024
Anthony, it's regrettable to learn about your missed detail regarding parking charges. While we strive to be transparent with all our fees and charges, we realize this may not have been prominent enough. Your comments will aid in improving our communication, especially about ancillary aspects. Despite this, we hope you appreciated the other aspects of your stay at Hyatt Place Pittsburgh Airport. We wish to better serve you in the future.

6/10 Soddisfacente

Ronald

Viaggio con famiglia e bambini piccoli, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
We started to have a nice stay, my kids loved the pool. We had to pay for parking at the property but it's listed free in the booking details so that was odd and then in the morning the continental breakfast was an absolute circus, my 3 littles, 3,3&4 were nearly trampled by the highschool sports team that was also staying at the hotel.. I was extremely upset, unable to eat myself, as I was just trying to safely get my kids out of the chaos as fast as possible. I'm extremely displeased with how our stay ended and am shocked at the behavior of these kids. Wouldn't stay again due to the location and likelyhood of more traveling sports teams also being there. It's was way too chaotic, there should be designated rooms for large groups like that.
Soggiorno di 1 notte a gennaio 2024
Risposta di Customer Service, il giorno 16 gen 2024
Ronald, thank you for taking the time to share your experience. It's nice to hear that your kids enjoyed the pool, however it's regrettable that other aspects of your stay were less enjoyable. We do note any perceived discrepancy regarding the parking and it's clarified in our hotel policies. We'd like to note though that our parking charges have been posted on our website since before September and this has been implemented since September.We also understand how breakfast could have been overwhelming with a busy lobby filled with guests. Also, we do apologize for the sports team. It's unfortunate and we make efforts to ensure the comfort and safety of all our guests, including providing designated areas for large groups when possible.We trust this was an isolated incident. Your insights are valued as they aid in improving the experiences of future families staying with us. We certainly hope to better meet your expectations, should you choose to stay with us again.

10/10 Eccellente

Brian

Soggiorno di 2 notti a gennaio 2024
Risposta di Customer Service, il giorno 2 feb 2024
Brian, it's fantastic to hear that you've had a wonderful experience at the Hyatt Place Pittsburgh Airport. We thank you for your top-tier rating and invite you to join us again as providing a remarkable experience for valued guests like yourself is what we strive for. Have a splendid day!

10/10 Eccellente

edward

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a gennaio 2024
Risposta di Customer Service, il giorno 15 gen 2024
Thanks for the perfect rating, Edward!We're pleased to hear that you have fully enjoyed your stay at Hyatt Place Pittsburgh Airport, as we strive to create a full service experience for our guests. We can't wait to see you again soon!

6/10 Soddisfacente

Gary

Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
My key card only worked half the time
Soggiorno di 1 notte a dicembre 2023
Risposta di Customer Service, il giorno 13 gen 2024
Gary, we regret to hear about your experience with intermittent key card functionality. We strive to ensure our guests have a seamless and enjoyable stay, and clearly, this wasn't the case for you. Please rest assured that this feedback will be relayed to our team members for necessary rectifications. We look forward to the opportunity to serve you better in the future.

4/10 Scarso

Michelle

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia
Unfortunately the first night we killed 2 roaches in the hallway, the second night we returned tomorrow room to get cleaned up and ready for be and one of fresh towels had pubic hair all over it
Soggiorno di 2 notti a dicembre 2023
Risposta di Customer Service, il giorno 4 gen 2024
Michelle, we deeply regret the incidents that negatively affected your stay. Our team prides itself on providing a clean, comfortable environment for our guests. Your feedback regarding unwelcome visitors and cleanliness is taken very seriously and necessary steps will be implemented to remedy these issues. We appreciate your business and hope to offer you a superior experience on your next visit.

8/10 Buono

M Rebecca

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Beware of parking fees
The hotel is very nice as well as amenities. The only negative is the parking. The facility is behind a shopping center, but they charge you $15 to park in the hotel parking lot. It is strange because you are not in an urban location. So, if you are comparison pricing with other hotels, make sure to add in the parking fee. My husband just parked in the shopping center parking lot because he refused to pay for parking.
Soggiorno di 1 notte a dicembre 2023
Risposta di Customer Service, il giorno 30 dic 2023
Rebecca, it's great to hear that you appreciated the Hyatt Place Pittsburgh Airport's amenities though it's regrettable to understand that our parking arrangement didn't fully meet your expectations. Rest assured, we continually evaluate our guest services, and customer feedback plays a crucial role in this process. We appreciate your input on your overall experience. Please consider giving us the pleasure to host you again on your next visit to Pittsburgh.

2/10 Terribile

Xu

Soggiorno di 2 notti a dicembre 2023
Risposta di Customer Service, il giorno 31 gen 2024
Xu, your rating suggests that your stay did not meet expectations. We regret to learn that you had a less than satisfactory experience. If you can share further details about the issues you faced, we can make efforts to address them for a better future stay.

10/10 Eccellente

Jacqueline

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a dicembre 2023
Risposta di Customer Service, il giorno 27 dic 2023
Jacqueline, thank you for leaving us a 5 out of 5 rating! We look forward to seeing you again soon so we can share another exceptional experience with you at Hyatt Place Pittsburgh Airport!

10/10 Eccellente

Jimmy

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 2 notti a dicembre 2023
Risposta di Customer Service, il giorno 27 dic 2023
Jimmy, thank you for giving Hyatt Place Pittsburgh Airport such a high rating. Your feedback could be beneficial to other travelers, and we'd appreciate it if you shared some aspects of your stay that stood out. We're looking forward to welcoming you back.

4/10 Scarso

LaFonda

Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Soggiorno di 3 notti a dicembre 2023
Risposta di Customer Service, il giorno 26 dic 2023
LaFonda, it seems you had a less than satisfactory stay and we're genuinely sorry for not meeting your expectations. We strive to provide our guests with the best possible experience, so your feedback is crucial for us. We hope that you will give us another opportunity to deliver a more enjoyable visit in the future.

10/10 Eccellente

Debbie

Soggiorno di 1 notte a dicembre 2023
Risposta di Customer Service, il giorno 13 gen 2024
Thank you for sharing your perfect rating with us, Debbie!It's wonderful to see how much you appreciated your time at Hyatt Place Pittsburgh Airport! We want everyone to feel right at home at Hyatt Place Pittsburgh Airport. Being able to create a feeling of home is exactly what we aim to do!We look forward to sharing another amazing experience with you soon!

10/10 Eccellente

Sarah

Viaggio di coppia
Mi è piaciuto: Personale e servizio
The staff were very friendly and welcoming! I have no complaints with the front desk management. We however were disappointed in the parking fees! Which is a corporate problem. It is not like any surveillance or a garage was provided. We were paying to park our car. If I stayed at a Hampton, Holiday Inn, or Courtyard Marriott there is no fee to park. The elevator had potatoes on the floor, and needed a deep cleaning. I was very disappointed when entering our room our bed sheets were stained. There was no pride in the quality of the work. Why would you put stained bedsheets on the bed. The never came to clean our room but brought towels and soap. House keeping didn’t take our plates. Housekeeping needs major improvement and better attention to detail.
Soggiorno di 2 notti a dicembre 2023
Risposta di Customer Service, il giorno 18 dic 2023
Sarah, it's great to hear that our team members at Hyatt Place Pittsburgh Airport gave you a warm welcome and provided excellent service at the front desk. Your feedback about the other parts of the experience is equally crucial to us. We regret any inconvenience about the parking fees and can understand why comparing us with other hotel chains would raise questions. We assure you that our policies are designed keeping guest satisfaction in mind at all times.In regards to the room cleanliness and housekeeping attention to detail, we see how these issues may have hindered your overall experience. We also accept your observations about the elevator cleanliness and room upkeep. We're continuously working on improving our services and amending any shortcomings.Despite these issues, we hope that you will consider giving us another chance to host you. We're confident we can provide a stay that meets and exceeds your expectations.

10/10 Eccellente

Dave

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Friendly staff. Professional staff. Clean Facility. Hotel is in the back parking lot of a Hobby Lobby.
Soggiorno di 1 notte a dicembre 2023
Risposta di Customer Service, il giorno 11 dic 2023
Dave, it's wonderful to hear that your experience at Hyatt Place Pittsburgh Airport met your expectations. We're thrilled to know you found our facilities clean and our team members both professional and accommodating. Thank you also for highlighting our location behind Hobby Lobby, indeed, many guests find it convenient. We're looking forward to welcoming you back in the future.

4/10 Scarso

Erik

Viaggio di coppia
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
They charge for parking. The parking lot is not shared. The complimentary breakfast was very poor quality, old fruit, stale cereal. Worn and tattered doors and fixtures in the room. The bedding was stained and dirty.
Soggiorno di 2 notti a dicembre 2023
Risposta di Customer Service, il giorno 11 dic 2023
Erik, it's regrettable to hear about the complications you experienced during your stay. We have taken note of your issues regarding parking fees and the quality of breakfast. The state of the room fixtures and bedding is equally important to us. Rest assured, our team members are dedicated to maintaining high standards and we take your feedback seriously. Enhancing your experience will be our priority next time. We appreciate your review and hope for a chance to serve you better in the future.