Hotel vicino a Plaza East Shopping Center - Charleston

“Rooms are clean and well laid out but needs update reno”

“Clean room and comfortable beds”

“Clean room and helpful front desk staff.”

“At the beginning we were assigned the wrong room; at the end, everything was fixed but it didn’t has to happen.”

“Always a pleasant experience with very nice staff.”

“Didn't get my room cleaned for 5 days straight (was at least expecting new fresh towels)”

“Not the greatest neighborhood, but the bed was clean and comfortable, however the floor was filthy (as my husband had white socks on and they were black). A lot of humidity in the room and it seemed damp. Went down once to ask a question to the person working the front desk - nowhere to be found. Also asked later about pizza places - he mentioned Domino's(?) but we found a Pies & Pints a few blocks away (which was really good!) Picked this place because it was close to 77 and it had...

“We stopped overnight during a road trip. The hotel was easy to find and had everything we needed. The staff was friendly and very helpful.”

“Everything about this facility is great, the location, easy on and off the interstate! Huge, well lit parking lot. The staff were very friendly and helpful . Super well arranged dining area with excellent breakfast choices Our room was excellent, well designed and just like new as the facility has been recently renovated. A great experience and a place we will look forward to using again in our travels”

“Average at bes”

“We needed a room to sleep 6 hours before we continued on our trip. The room was clean. Breakfast was good. Good value for the price.”

“The hotel is in a good area”

“We have been staying at this hotel at least twice a year for 8 years. The staff are always welcoming, kind and helpful. My complaint is that new ownership (we were told this by staff) has taken over and the cost of the rooms went up significantly. The cost has outpaced the return and sadly — we will find another place to stay in the future. This is not a reflection on the staff — they are and have always been great.”

“The staff was very kind and had smiles for my son. It was my first time stopping in West Virginia, and I was pleasantly surprised. I choose it for the pool, but the pool is in the middle of the parking lot, so I don’t recommend it. but the staff were great and it’s very clean.”

“We stayed because we needed enough room for 5, that was good. The building is old and alittle run down. First the door wouldn't open, we finally got it to open. We closed the door and needed something else from the car and the door wouldn't open. After several tries we finally got it open. The attendant had to come and take part of the threshold off the bottom of the door,so we could get in and out. I wouldn't stay there again.”

“Nice room, friendly staff. Breakfast eggs and potatoes were cold. Ice machine on our floor did not work”

“Other than what seemed like an elephant in the room above me which isn’t the fault of the hotel, my stay was amazing. Clean room. Friendly staff. Pool is very clean. This is my new “go to” when visiting WV.”

“We chose this hotel because it had 2 treadmills. We arrived and 1 was broken. No one knew why or any idea when it would be fixed. More importantly no one cared. Had to spend extra money at planet fitness. Nobody cared.”