Hotel in zona Provenza, Bucaramanga

“The hot tub smelled rotten, the water was clearly not cleaned. Once we checked in we realized the staff left the property for a couple of hours - the desk is not always staffed, so there is truly no security. The room was not clean and there is was no hot water in the shower. When we told the property we wanted to leave, they just told us to pay them and offered no resolution for our complaints. We did not stay either night we had booked here, we found alternative lodging that was nicer for...

“La comida en los restaurante es maravillosa, el lugar es genial, si deseas jugar golf es una excelente opción. Definitivamente es espectacular. ”

“This is an awesome place. You get everything in just one place!!”

“Clean room. Delicious breakfast, beautiful property, nice staff ”

“Buen servicio”

“No lo usamos ”

“Clean room, cozy space, quiet, centrally located at an unbeatable price.”

“Hotel molto bello e pulito con piscina e palestra ben attrezzata. Personale molto disponibile e gentile Colazione da migliorare.”

“The hotel facilities may be acceptable, but the staff’s service is absolutely unacceptable and by far the worst I have experienced in any hotel. On one occasion, when we returned at night, we found the room completely unmade. When we reported the issue, the front desk staff responded with a rude, dismissive, and highly unprofessional attitude. To make matters worse, the bed was in very poor condition, and it took the hotel three days to fix it. This level of negligence and lack of customer...