Hotel vicino a RedBird Arena - Normal

“Property was OK but over priced and the staff was terrible . Manager Wanda was rude and even called the police to have us removed . We paid for a room with a single king bed and was given 2 doubles. When I complained or asked for a credit to ny bill she refused because I purchased through a 3rd party (Expedia) . Also kids were in the hall ways screaming and yelling . If you book through a 3rd party the hotel says you can be treated like a 2nd class citizen . ”

“Excellent ”

“the hotel was well-equipped, clean, and the staff was pleasant to deal with.”

“It was a decent experience. Day staff seems annoyed. Night staff was excellent...courteous and professional.”

“I had the worst experience at this hotel. Upon arrival, the receptionist was rude. The pool was ice cold. The first room she gave us was dirty. Beds unmade and all. Second room smelled like mold. Third room appeared clean. Once I pulled back the sheets, there was black hair all throughout them, on both beds. One comforter had blood on it. I had to go down to the front desk and ask for new bedding and remake our beds. The TV didn’t work. There was no conditioner in the shower. The list goes on...

“Nice place”

“lobby area modern and clean; rooms outdated but clean”

“Breakfast was good. Enjoyed the biscuits and gravy. Only real complaint was no coffee pot in the room.”

“Desk clerk girl wasn’t understandable. No English.. Nice though . A/C heat very loud and ran continuously. ”

“questo soggiorno è stata una piccola fiaba di poche ore. La casa risale all'Ottocento (è una villa) ed è registrata infatti nel Registro Nazionale statunitense dei luoghi storici. Entrando si viene subito trascinati in un'atmosfera magica perché le varie stanze sono rimaste arredate come un tempo: camini, grandi mobili in legno, palchetti originali e tanti piccoli oggetti curiosi (sarebbe lungo descriverli, vi consiglio una visita sul sito ufficiale della Vrooman Mansion). Le due signore che...

“Stayed here for a week and never got my room cleaned once. I ended up having to set my dirty towels and garbage outside of the door to be picked up by the cleaning staff. Thought that might encourage them to step inside, vacuum and possibly replace the towels with fresh ones but no. Kind of ridiculous considering I paid $600+ for my stay. ”

“Breakfast wasn’t that good pool wasn’t dirty hot tub was ok ”

“parking was secure. ”

“Nothing special, not very clean. Would not recommend. ”

“Our room had a weird smell, like a stinky guest was in the room before us. The mattresses were unbelievably hard and so uncomfortable. ”

“Most of the amenities they advertised were shut down, no bar, no pool, ice machines didnt work. Didnt have enough food for breakfast. ”

“Pool was cold and very noisy hallways. You could hear everyone.”

“Easy to find, ice machine was a little loud but manageable ”

“Our room was 75° plus for two days. I let the front desk know apparently the compressor for the AC was broken. The manager, Sarah was supposed to get back to me regarding a comp. I never heard back.”