2/10 Terribile
DAN
Viaggio con la famiglia
20 lug 2025
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Unfortunately, my stay at this hotel was very disappointing.
1) The staff was almost nonexistent, and when I did find someone, they were unresponsive.
2) My room wasn’t cleaned at all on the first day (“missed,” in their words).
3) As for the “sunset view” promised in the booking description, it turned out to be a view of the Sherwin-Williams Paints store—which the staff seemed to know about, but they still advertise it as a sunset view.
This was definitely not your typical Hilton experience - it honestly felt like a bad joke. I ended up staying for three nights only because I was visiting a family member nearby; otherwise, I would have left.
Overall:
The staff’s lack of presence and professionalism was clear from the start. They were rarely at the front desk, didn’t answer phone calls, and when I was finally able to speak with someone, my concerns were dismissed with no effort to help or even acknowledge that the guest matters.
On top of that, my room was not clean, there was dust and mold in it, both surprising and unacceptable at any hotel-let alone one that claims to be a Hilton.
What frustrated me most was just how misleading the booking description was. So many details simply didn’t match reality.
This is not a Hilton in the way anyone would expect based on their standards. I cannot recommend this hotel, and I really hope management takes these issues seriously for future guests.
If you have other options, I strongly suggest staying elsewhere.
DAN
Soggiorno di 3 notti a luglio 2025