4/10
We followed all of the instructions perfectly for getting into our apartment. We had been told that we should call Francesca one hour before arrival to have someone meet us to let us in, which we did while leaving the airport. Once we arrived our driver let us in the first door- but there was no one there to meet us as we'd been told. There was an additional door to open with a key- but the key was in a lockbox on the other side of the door. We couldn't get in!!! We called Francesca again and she kept saying just go through the door to get the keys with the code she had sent. When I told her we didn't have the key to that door, and that we were told somebody would meet us here when we arrived to let us in and show us how things worked she told us "they don't do that anymore." We were stuck and couldn't get in. Francesca was no help! Finally after at least 1/2 hour someone from inside the building came out- so we were finally able to go in when he opened the door from the other side. No one ever came to show us things about the place. We gave up and were just relieved to get inside after an exhausting 12 hour flight. We are only sharing this to make sure this doesn't happen to others who rent this place.
Amala P.
Soggiorno di 3 notti a giugno 2025