2/10
Dear VRBO Team,
I am writing to provide feedback regarding my recent stay in Rome. Regrettably, the experience was far below expectations. The unit was in poor condition, clearly undergoing maintenance, as evidenced by the materials left in the kitchen. Additionally, the laundry machine was non-functional.
The check-in process was particularly problematic, taking an inordinate amount of time. Communication with the property management was also highly unsatisfactory; text messages went unanswered, and it was only after contacting the VRBO help center that I was able to reach the individuals responsible for handing over the keys.
Given these issues, I cannot recommend staying at this property.
Ramon M.
Soggiorno di 2 notti a ottobre 2024