Vacanze Sabanía Abao

Our stay in Aruba was just okay, but unfortunately, it was nowhere near worth the amount of money we spent. The biggest disappointment was the way the resort handled its Elite room status. The differences between Elite and non-Elite guests were not clearly explained during booking, and once we arrived, there was no option to upgrade. For the price of an all-inclusive resort, I expect to feel welcomed, valued, and taken care of. Instead, I felt like a second-class guest simply because I hadn’t booked an Elite room. The differences were impossible to ignore: a separate room service menu, different dining options, and no ability to make reservations. It was very obvious that the experience was designed to make non-Elite guests feel like they were missing out. I’ve stayed at other all-inclusive resorts with different levels of accommodations and perks, but the difference is that the staff at those resorts went out of their way to make sure every guest felt accommodated, welcomed, and taken care of, regardless of the room category they booked. Unfortunately, that was not our experience here. This experience left a very sour taste in my mouth. For the amount of money we spent, I can take my business elsewhere and receive much better service without feeling like a lesser guest. I will not be staying at another RIU resort.

I requested months in advance for a ground floor room because of my elderly mother coming with me. Since that request, she has broken her hip and has been recovering. We were put in a 3rd floor room (no elevators, all stairs) and told no other ground floor rooms were available. Although I didn't receive a confirmation for a ground floor room months ago, just told that my request was noted in my reservation by the resort, the staff said that the room I booked was 2nd or 3rd floor only. The reservation did not reflect this. It was extremely disappointing because my mom was only able to leave the room to go eat dinner once a day and make it up 2 flights of stairs. Of note, this was my second annual visit to this resort. Also, when you book "all-inclusive", it only gives you the Signature all-inclusive which only gives you 4 restaurants. Last year, we were able to go to all restaurants in the Divi resorts so there were plenty of options. This was a HUGE disappointment as well. Staff and shuttle drivers were all wonderful as usual and the shuttle drivers really tried to accommodate my mom in every way! Expedia needs to be clearer in the reservations process. I use them to book all of my trips for the most part. I would've been especially grateful to know I didn't have the mega all-inclusive package or a ground floor room...

best Japanese Food in Island