Una cassaforte in camera, una scrivania, ferro/asse da stiro

Recensioni per Days Inn by Wyndham San Antonio Alamo/Riverwalk

2 out of 5
Days Inn by Wyndham San Antonio Alamo/Riverwalk
400 Bowie Street, San Antonio, TX

Recensioni

6,8
Valutazione di 10 - Eccellente. 191 su 647 recensioni" "
Valutazione di 8 - Buono. 137 su 647 recensioni" "
Valutazione di 6 - Soddisfacente. 121 su 647 recensioni" "
Valutazione di 4 - Scarso. 93 su 647 recensioni" "
Valutazione di 2 - Terribile. 105 su 647 recensioni" "

7,2/10

Pulizia

7,4/10

Personale e servizio

6,2/10

Servizi

6,8/10

Condizioni e dotazioni della struttura

6,8/10

Ecosostenibilità

Recensioni

6/10 Soddisfacente

Christian

AC ruidoso, olor a cigarro en la habitacion de no fumar!
Soggiorno di 1 notte a marzo 2024
Risposta di Manager, il giorno 1 mag 2024
Hello Christian, Lamentamos saber sobre su experiencia y apreciamos que haya compartido sus comentarios con nosotros. Le recomendamos ponerse en contacto con la administración del hotel para abordar cualquier problema que haya tenido durante su estadía. Esperamos que en el futuro podamos ofrecerle una experiencia más satisfactoria.

8/10 Buono

Tiffany

Viaggio di coppia
Mi è piaciuto: Pulizia
i liked that i didnt have to drive everywhere
Soggiorno di 3 notti a marzo 2024
Risposta di Manager, il giorno 1 mag 2024
Hello Tiffany,We're pleased to hear you enjoyed the convenience of our location. It's great to know that you found our hotel's proximity to attractions convenient for your stay. If you have any more feedback or suggestions, feel free to reach out to our management team directly. Thank you for choosing to stay with us!

4/10 Scarso

Destiny

Viaggio di coppia
Mi è piaciuto: Personale e servizio
It’s ok for a quick room to sleep in but something about the room made my skin itch!
Soggiorno di 2 notti a marzo 2024
Risposta di Manager, il giorno 1 mag 2024
Hello Destiny, We regret to hear about your experience and appreciate your feedback. We suggest contacting our management team to discuss your concerns further. Your comfort is important to us, and we will address the issue accordingly.

10/10 Eccellente

Maria

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Nice place
Soggiorno di 1 notte ad aprile 2024
Risposta di Manager, il giorno 30 apr 2024
Hello Maria,We're delighted to hear you found our hotel to be a nice place. Your positive feedback is truly appreciated. Thank you for choosing to stay with us.

10/10 Eccellente

Juan Alejandro

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
El desayuno termina muy pronto, a las 9:30 de la mañana, no alcancé a desayunar con mi familia.
Soggiorno di 2 notti ad aprile 2024
Risposta di Manager, il giorno 30 apr 2024
Hello Juan Alejandro,Lamentamos escuchar que no pudo disfrutar del desayuno con su familia. Le recomendamos que la próxima vez, verifique los horarios de los servicios del hotel para garantizar una experiencia satisfactoria durante su estancia. ¡Esperamos recibirlo nuevamente en el futuro para ofrecerle un mejor servicio!

6/10 Soddisfacente

Esmeralda

Viaggio di gruppo
Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
I got very nausea with the musky smell.
Soggiorno di 1 notte ad aprile 2024
Risposta di Manager, il giorno 26 apr 2024
Hello Esmeralda, We appreciate your feedback regarding the musky smell and apologize for any discomfort caused during your stay. Your comments will be shared with the team for further review and improvements. Thank you for bringing this to our attention for future enhancements.

8/10 Buono

Kenneth

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Rooms are basic, but clean. Very well-lit parking lot, so my vehicle felt safe. The staff was excellent. Negatives - you really need a channel guide of some kind in the room. Also - wifi is not good, so plan to bring a hotspot with you or use your phone data. Outside of that, I would definitely stay here again.
Soggiorno di 3 notti ad aprile 2024
Risposta di Manager, il giorno 24 apr 2024
Hello Kenneth,We’re glad to hear you found our rooms clean and the staff excellent during your stay. Your feedback on the channel guide and WIFI is valuable for our improvement. We appreciate your compliments and hope to welcome you back soon.

8/10 Buono

Linda

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Convenient location.
Soggiorno di 2 notti ad aprile 2024
Risposta di Manager, il giorno 24 apr 2024
Hello Linda,Thank you for highlighting our hotel's convenient location. We strive to provide easy access to all that our city has to offer. Your feedback is valuable to us as we continue to enhance our guests' experiences.

8/10 Buono

juan

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Its ok to sleep and nothing spectacular. Its an ok room. It has a microwave fridge and coffeepot. The room was clean. There was a scent in the room that I particularly didnt care for. Other than that it was a place to sleep in. Great TV time.
Soggiorno di 1 notte ad aprile 2024
Risposta di Manager, il giorno 23 apr 2024
Hello juan,Thank you for sharing your feedback with us. We're pleased to hear that you found your room clean and equipped with convenient amenities. We appreciate your input regarding the room scent, as we always strive to improve our guests' experiences. We're glad you enjoyed your TV time during your stay.

8/10 Buono

Daniel

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Very good
Soggiorno di 4 notti ad aprile 2024
Risposta di Manager, il giorno 23 apr 2024
Hello Daniel,We are delighted to hear that you had a positive experience during your stay with us. If you have any further feedback or suggestions, we would love to hear from you. Thank you for choosing our hotel, and we hope to welcome you back soon.

4/10 Scarso

Darla

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Rooms smelt like smoke, were dirty. The one bed at least hadn’t been washed and had dirt in the sheets. Went for continental breakfast and staff were all yelling at front desk. Coffee was just light brown water not drinkable. Would never stay here again.
Soggiorno di 1 notte ad aprile 2024
Risposta di Manager, il giorno 23 apr 2024
Hello Darla, We appreciate your feedback and apologize for the inconvenience you experienced. We take all guest concerns seriously and have shared your comments with the management team for further review. Thank you for bringing this to our attention.

10/10 Eccellente

John

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Staff was very friendly. Room was very clean and looked like it had a fresh remodel. The only downside was housekeeping knocking at 9am so loudly on the door I thought it was the cops, just to ask if I wanted the the room serviced that day. The next day I put out the "Do Not Disturb" sign and that solved that issue. Overall. I really enjoyed my stay and plan on staying there again.
Soggiorno di 2 notti ad aprile 2024
Risposta di Manager, il giorno 18 apr 2024
Hello John, We are thrilled to hear that you found our staff friendly and enjoyed our freshly remodeled clean room. We appreciate your feedback regarding the housekeeping timing and are glad the "Do Not Disturb" sign helped. We can't wait to welcome you back on your next visit.

10/10 Eccellente

Steven

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Clean and close to everything
Soggiorno di 1 notte ad aprile 2024
Risposta di Manager, il giorno 17 apr 2024
Hello Steven,We appreciate your feedback on our convenient location and cleanliness. Thank you for staying with us.

4/10 Scarso

Jessica

Viaggio con la famiglia
Non mi è piaciuto: Servizi e condizioni e dotazioni della struttura
Pool closed for Reno, TV broken, no hot water for shower
Soggiorno di 1 notte ad aprile 2024
Risposta di Manager, il giorno 17 apr 2024
Hello Jessica, We apologize for any inconvenience during your stay. Guest feedback helps us improve our services. For any further assistance or feedback, please do not hesitate to contact our management team directly.

10/10 Eccellente

Richard

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Location
Soggiorno di 3 notti ad aprile 2024
Risposta di Manager, il giorno 17 apr 2024
Hello Richard,We appreciate your feedback on our hotel's location. We understand its importance to our guests' overall experience. Feel free to reach out to our management team directly with any further comments or suggestions.

10/10 Eccellente

Marina

Viaggio con la famiglia
Un lugar muy seguro
Soggiorno di 1 notte ad aprile 2024
Risposta di Manager, il giorno 17 apr 2024
Hello Marina,Nos complace saber que disfrutó de nuestra seguridad durante su estancia. Valoramos su opinión y esperamos darle la bienvenida de nuevo en el futuro para más experiencias positivas.

8/10 Buono

Joanne

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
The receptionist who booked me in was very welcoming and extreme efficient.
Soggiorno di 3 notti ad aprile 2024
Risposta di Manager, il giorno 17 apr 2024
Hello Joanne, We are delighted to hear that you had a positive check-in experience with our receptionist. Guest satisfaction is our priority, and we strive to provide exceptional service to all our guests. Should you have any more feedback or require assistance, feel free to contact us directly.

8/10 Buono

kunihiko

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Location is great. Walkable to Alamo and Riverwalk.
Soggiorno di 3 notti ad aprile 2024
Risposta di Manager, il giorno 14 apr 2024
Hello kunihiko,We're delighted to hear you enjoyed our convenient location near the Alamo and Riverwalk. Your satisfaction is important to us, and we appreciate you taking the time to share your positive experience. Should you have any further feedback or need assistance, please don't hesitate to reach out to our team.

4/10 Scarso

Mary

Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Soggiorno di 1 notte ad aprile 2024
Risposta di Manager, il giorno 23 apr 2024
Hello Mary, We're sorry to hear that your experience didn't meet your expectations. Please feel free to contact us directly to discuss any concerns you may have had during your stay. We value your feedback and will address any issues promptly.

2/10 Terribile

Myra

Viaggio di gruppo
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Room 116: The door did not close flush with the door facing- side and bottom. This made a very open spaces for bugs and other vermin. The toilet seat was not attached but up against wall. The full length mirror was not attached to wall but instead leaning up against wall without attachment, Two beds with 2 soaps- ridiculous for 2 adults Phone did not work Unacceptable about of dirt behind moveable furniture Coffee supplies were not sufficient for 2 adults Second day. Room not cleaned or restocked Third day: only one bed was straightened. Coffee was not restocked: Mirror was not hung on the wall the entire stay, door not repaired and the supplies were sketchy on their daily restock/ We NEVER asked for limited housekeeping. In fact, we were straight forward with the front office each morning/evening concerning the needs and problems. We were always assured that everything would be fixed etc. For all of these situations, I asked for a readjustment in my account. Myra Crews 4018 Napoli Rd Panama City, FL 32405
Soggiorno di 3 notti ad aprile 2024
Risposta di Manager, il giorno 12 apr 2024
Hello Myra, We apologize for the inconveniences you experienced during your stay. We value your feedback and will address these concerns with our team for improvement. If you wish to discuss your account, please feel free to contact our management for further assistance.

6/10 Soddisfacente

Jose

Good area
Soggiorno di 2 notti a marzo 2024
Risposta di Manager, il giorno 9 apr 2024
Hello Jose, We are pleased to hear that you found our hotel to be in a good area. Your feedback is appreciated, and we hope to welcome you back soon for another enjoyable stay. Thank you for choosing our hotel for your accommodation needs.

4/10 Scarso

Jenny

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
The only good thing about this hotel is that it’s a short walk to the Alamo and River Walk. The bathroom is terrible - has an active leak behind the wall and signs of mold.
Soggiorno di 2 notti ad aprile 2024
Risposta di Manager, il giorno 9 apr 2024
Hello Jenny, We appreciate your feedback and apologize for any inconvenience you experienced. We encourage our guests to reach out to our management team directly with any concerns to address them promptly. Thank you for staying with us.

6/10 Soddisfacente

Katherine, Burlington

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
The rooms need bedside lamps for reading!
Soggiorno di 4 notti ad aprile 2024
Risposta di Manager, il giorno 10 apr 2024
Hello Katherine, We appreciate your feedback regarding the bedside lamps for reading. We will share your suggestion with our team for future improvements. Thank you for staying with us.

10/10 Eccellente

Enrique

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
ESTA MUY BIEN UBICADO, CERCA DEL RIVER WALK, LA HABITACION ESTABA NUEVA EN SU MOBILIARIO, Y ACABADOS EL CLIMA MUY BUENO LAS CAMAS NUEVAS LA VERDAD ECONOMICO PARA LA UBICACION, SOLO VERIFIQUEN BIEN SI INCLUYE ESTACIONAMIENTO O LO TIENES QUE PAGAR APARTE YA QUE EN ESTA ZONA TODOS LOS HOTELES COBRAN ADICIONAL EL PARKING AUN Y CUANDO TE OSPEDES CON ELLOS
Soggiorno di 1 notte ad aprile 2024
Risposta di Manager, il giorno 9 apr 2024
Hello Enrique,We are delighted to hear that you found our hotel to be conveniently located near the River Walk and that you enjoyed the new furniture and finishes in your room. It's great to know that you found the climate and beds to your liking and that you considered the hotel to be economical given its location. Regarding parking, we suggest guests verify if it is included or requires an additional fee, as this can vary in the area. Thank you for sharing your feedback.

10/10 Eccellente

DAVID MANUEL, MONTERREY

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Buena opción en Riverwalk
Soggiorno di 2 notti a marzo 2024
Risposta di Manager, il giorno 1 apr 2024
Hello DAVID MANUEL,Agradecemos su tiempo para compartir su experiencia en Riverwalk. Lamentamos que su estancia no haya cumplido completamente sus expectativas. Estamos constantemente trabajando para mejorar nuestros servicios y esperamos que nos dé otra oportunidad en el futuro para brindarle una experiencia excepcional en nuestra propiedad.

10/10 Eccellente

Isidro

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a marzo 2024
Risposta di Manager, il giorno 3 apr 2024
Hello Isidro,Your five-star rating is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!

6/10 Soddisfacente

Dariela

Viaggio di gruppo, Viaggio di lavoro
Mi è piaciuto: Pulizia e servizi
I hated the extra charge for parking, I wish this was included.
Soggiorno di 1 notte a marzo 2024
Risposta di Manager, il giorno 2 apr 2024
Hello Dariela, We appreciate your feedback and apologize for any inconvenience caused by the parking fee. For any billing inquiries or further assistance, please contact our management team directly. Thank you for sharing your thoughts with us.

10/10 Eccellente

John, Lake Grove

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
It's in a very good position to walk around the major attraction in San Antonio
Soggiorno di 1 notte a marzo 2024
Risposta di Manager, il giorno 29 mar 2024
Hello John,We are delighted to hear that our hotel's location was convenient for exploring San Antonio's major attractions. We hope you enjoyed your time exploring the city and that you had a comfortable stay with us. If there's anything else we can assist you with, please don't hesitate to reach out to us.

4/10 Scarso

Armin

Viaggio con famiglia e bambini piccoli, Viaggio con la famiglia
Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
We found bedbugs in our room, very old bathrooms and our door did not have a latch on the door. reception in another building
Soggiorno di 1 notte a marzo 2024
Risposta di Manager, il giorno 29 mar 2024
Hello Armin, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience even with limited staffing. We are working hard to improve our provided services and hope you will return to experience them with a future stay.

2/10 Terribile

Kevin

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a marzo 2024
Risposta di Manager, il giorno 27 mar 2024
Hello Kevin, We're sorry to hear that your experience wasn't satisfactory. Please reach out to us with any feedback so we can address any concerns you may have. Your insights are valuable for our continuous improvement.

4/10 Scarso

Tamara, Hillsboro

Non mi è piaciuto: Personale e servizio, servizi, condizioni e dotazioni della struttura
Unexpected expense for parking.
Soggiorno di 2 notti a marzo 2024
Risposta di Manager, il giorno 24 mar 2024
Hello Tamara,We apologize for any inconvenience the parking fee may have caused. We strive to provide transparent information about additional costs on our website. Your feedback is valuable, and we will use it to enhance our guest experience.

4/10 Scarso

DIana

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
The bed sheets had stains Towels were very thin and cheap Breakfast was just toast and coffee
Soggiorno di 1 notte a marzo 2024
Risposta di Manager, il giorno 24 mar 2024
Hello DIana,We are sorry to hear about your experience and appreciate your feedback for our continuous improvement. Guest satisfaction is important to us, and we will address your concerns with our team. Thank you for bringing this to our attention.

8/10 Buono

Joshua

Viaggio con la famiglia
Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Didn’t like that you still had to pay extra to park there when you already paid for the room, make it more convenient for your customers…just park outside of the property in the street
Soggiorno di 1 notte a dicembre 2023
Risposta di Manager, il giorno 24 mar 2024
Hello Joshua,We appreciate your feedback regarding the parking situation. Our team values your input and will take it into consideration for future improvements to enhance the guest experience. When making reservations, guests can inquire about alternative parking options nearby. Thank you for bringing this to our attention.

10/10 Eccellente

Avilo

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
I liked everything about it no particular reason ❤️
Soggiorno di 2 notti a marzo 2024
Risposta di Manager, il giorno 22 mar 2024
Hello Avilo,We are thrilled to hear that you enjoyed your stay with us! Your positive feedback means a lot to us. We hope to welcome you back in the future for another wonderful experience.

4/10 Scarso

Anoop

Mi è piaciuto: Pulizia
Soggiorno di 1 notte a marzo 2024
Risposta di Manager, il giorno 19 mar 2024
Hello Anoop,We're sorry to hear that your experience didn't meet expectations. Please feel free to contact us directly to discuss any specific concerns you may have. We value your input and would appreciate the opportunity to address any issues you encountered during your stay.

8/10 Buono

Jessica

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a marzo 2024
Risposta di Manager, il giorno 17 mar 2024
Hello Jessica,We are thrilled to hear you had an enjoyable stay with us! If you have any suggestions or comments to share, please don't hesitate to reach out to us directly. We look forward to welcoming you back soon.

10/10 Eccellente

Loretta

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Not enough water pressure in the shower.
Soggiorno di 1 notte a marzo 2024
Risposta di Manager, il giorno 16 mar 2024
Hello Loretta,We appreciate your feedback regarding the water pressure in the shower and will share your comments with our maintenance team for review. Your input helps us improve our services for future guests.

8/10 Buono

Kay

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a marzo 2024
Risposta di Manager, il giorno 17 mar 2024
Hello Kay,We're delighted to hear you enjoyed your stay with us! If you have any further comments or suggestions, please don't hesitate to reach out to us directly. We look forward to welcoming you back soon.

10/10 Eccellente

Jesse

Soggiorno di 1 notte a marzo 2024
Risposta di Manager, il giorno 7 apr 2024
Hello Jesse,We're thrilled to hear you had a fantastic stay with us! We hope to welcome you back soon for another exceptional experience at our hotel.

6/10 Soddisfacente

Marisol

Mi è piaciuto: Pulizia e personale e servizio
They need to clarify that they charge for parking when booking. Also I would suggest putting a room for breakfast in the same side of the street where we stayed. We had to walk across the street to eat breakfast. The hotel is divided in n two sections with another hotel in the middle.
Soggiorno di 2 notti a marzo 2024
Risposta di Manager, il giorno 16 mar 2024
Hello Marisol, Thank you for sharing your feedback with us. We appreciate your suggestions and will take them into consideration for future improvements. We strive to provide a comfortable stay for all our guests and will work on making any necessary clarifications for a smoother experience.

8/10 Buono

Roberto

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
It is a good deal. Very well located at a very reasonable rate. Only downside is they just remodeled the units and some of them still stink like painting. But other than that it is very convenient and I would stay there again when going to San Antonio.
Soggiorno di 1 notte a marzo 2024
Risposta di Manager, il giorno 16 mar 2024
Hello Roberto,Thank you for taking the time to share your experience with us. We appreciate your feedback on our location and rates. We are glad you found our hotel convenient and would consider staying with us again when visiting San Antonio. We will forward your comments regarding the remodeling to our management team for their review.

8/10 Buono

JUSTIN

Mi è piaciuto: Pulizia
The beds were really comfortable, property was clean a bit outdated and older, the location was great, it was within easy walking distance to the river walk and downtown. Lots of restaurants around. It’s a motel style so you may be on a 2nd level accessible from the outside with stairs you’d need to carry your bags up, just as a warning.
Soggiorno di 2 notti a marzo 2024
Risposta di Manager, il giorno 16 mar 2024
Hello JUSTIN, We're pleased to hear you enjoyed our comfortable beds and convenient location near the river walk and downtown. We appreciate your feedback on the property's cleanliness and design. The motel-style layout offers a unique charm with external access, providing guests with a different experience. Thank you for highlighting the nearby dining options available during your stay.

4/10 Scarso

Alex

Viaggio di coppia
Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
When we got to the room the Sheets were dirty they were bloody , luckly we got a changed room
Soggiorno di 2 notti a marzo 2024
Risposta di Manager, il giorno 14 mar 2024
Hello Alex, We appreciate your feedback regarding your recent stay. We're glad to hear that our team was able to swiftly assist in changing your room. Your comfort is our priority, and we hope you will consider staying with us again in the future.

6/10 Soddisfacente

Jeffrey

Viaggio di gruppo
Mi è piaciuto: Pulizia
Non mi è piaciuto: Personale e servizio e servizi
Besides being difficult to understand, the clerk didn’t tell us that our room was two streets over. Walked the entire length of the primary property before realizing the room wasn’t there.
Soggiorno di 2 notti a marzo 2024
Risposta di Manager, il giorno 13 mar 2024
Hello Jeffrey, We're sorry to hear about your experience. Clear instructions are typically provided at check-in to avoid any confusion with room locations. It's always best to reach out to the hotel directly with any concerns during your stay for a more immediate resolution.

10/10 Eccellente

Genevieve

Viaggio di gruppo
Mi è piaciuto: Personale e servizio, servizi, condizioni e dotazioni della struttura
It was great very spacious
Soggiorno di 1 notte a febbraio 2024
Risposta di Manager, il giorno 12 mar 2024
Hello Genevieve,We're thrilled to hear that you enjoyed our spacious accommodations. Your comfort is our top priority, and we hope this made your stay even more enjoyable. If you have any further feedback or need assistance, please don't hesitate to reach out to us.

6/10 Soddisfacente

Kirsty

Viaggio di coppia
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia
Very very basic. Noisy AC. Bathroom and sink area not cleaned. Cheap, close to Riverwalk and Alamo. JJoshua at the front desk was helpful.
Soggiorno di 1 notte a marzo 2024
Risposta di Manager, il giorno 9 mar 2024
Hello Kirsty,Thank you for sharing your feedback with us. We appreciate knowing that JJoshua provided helpful service during your stay. If you have any further comments or concerns, feel free to reach out to our management team directly.

8/10 Buono

Murray

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Good stay.
Soggiorno di 1 notte a febbraio 2024
Risposta di Manager, il giorno 7 mar 2024
Hello Murray,We are pleased to hear that you had a good stay with us. We hope to welcome you back in the future for another enjoyable experience.

6/10 Soddisfacente

Emmanuel

Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia
It was conveniently located downy. The man at the front desk was very kind. There was a urine stain on toilet. Hairs in the shower. And stained in the duvet. Bed was comfortable.
Soggiorno di 1 notte a marzo 2024
Risposta di Manager, il giorno 6 mar 2024
Hello Emmanuel, We appreciate your feedback and are thrilled to hear you found our location convenient and our staff kind. Rest assured we'll address the cleanliness concerns you've highlighted to ensure a better experience for future guests. Thank you for bringing this to our attention.

2/10 Terribile

Kawehinani

Viaggio di gruppo, Viaggio con famiglia e bambini piccoli
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The tub was at an angle and there was a crack in the floor next to the toilet. Forget taking a bath or pooping in the toilet. The toilet will back up. Mysterious stains on the pillow cases and bed sheets. When the door was shut you could see a lot of daylight through the seems.
Soggiorno di 1 notte a marzo 2024
Risposta di Manager, il giorno 6 mar 2024
Hello Kawehinani, We value your feedback and apologize for any inconvenience you experienced during your stay. We encourage guests to reach out to our management team to address any issues so we can ensure a more comfortable stay for future guests. We appreciate you bringing these concerns to our attention.

8/10 Buono

Melynn

Mi è piaciuto: Condizioni e dotazioni della struttura
Parking was limited
Soggiorno di 1 notte a marzo 2024
Risposta di Manager, il giorno 5 mar 2024
Hello Melynn, We're sorry to hear that you found our parking limited during your stay. We appreciate your feedback and will take it into consideration for future improvements. Guest satisfaction is important to us, and we will continue to find ways to enhance the overall experience for all our visitors.