Thank you for staying with us at the Doubletree by Hilton. We are glad that you enjoyed your stay with us, we hope to see you again next time.

Thank you for staying with us at the Doubletree by Hilton. We are glad that you enjoyed your stay with us, we hope to see you again next time.

Dear Massimo, Thank you for staying with us. We hope to see you in the near future. Cordially, Mariana L.

Thank you for the feedback, Beth. Sounds like the shuttle service was an issue during your stay and for that we are truly sorry. We know you have choices when traveling and we appreciate that you stayed with us. Hoping that if your travels bring you back to South San Francisco that you will give us another chance.

Thank you for the great feedback and I will be sure to share your comments with our Staff!

Thank you for the feedback, Jason. Sometimes the flight paths can make for some noise and for that we are truly sorry. We know you have choices when traveling and we appreciate that you stayed with us. Hoping that if your travels bring you back to South San Francisco that you will give us another chance.

We are so glad that you enjoyed your time with us. Thank you for the positive feedback. We appreciate it. We hope to see you again soon.

Thank you for the feedback, Sailesh. We pride ourselves on our guest experience and it's clear by your feedback that we fell short and for that we are truly sorry. We know you have choices when traveling and we appreciate that you stayed with us. Hoping that if your travels bring you back to South San Francisco that you will give us another chance.

We are so glad that you enjoyed your time with us. Thank you for the positive feedback and kind words. We really do appreciate it. We hope to see you again soon.

Thank you Marie! We couldn’t agree more. Our staff prides themselves on friendly and attentive customer service. Thank you for your feedback and we look forward to your next stay with us.

Thank you for the great score and feedback. We will make the most of it and continue improving our services levels.

Thank you so much for the great score! We are delighted to hear you enjoyed your stay at our property.Doubletree Hotel Team

Thank you Robert for the feedback and score. We hope to see you again soon.

Hello Andy, I am so sorry to read that your stay didn't meet your expectations. While it is true, our rooms do not have boilers to heat water, we do offer the coffee machine to heat water for up to 2 cups. We also have hot water available at our restaurant. If you have a thermos, we are always willing to dispense hot water from our coffee makers in the kitchen.We thank you for your feedback.

Thank you for the great feedback and I will be sure to share your comments with our Staff!

Thank you for your feedback and score. We appreciate your business.

THANK YOU for the great score and feedback. We will use it to continue delivering great service to all of our valued guests. We appreciate you taking the time for letting us know how we did. Look forward to seeing you again.

We are very sorry to hear about your need to cancel. Please work with Expedia. The point of purchase for the room stay was made through Expedia. We cannot change the agreement between you and Expedia at the property level. I really hope this helps.

Hi Kimberly,Thank you so much for the feedback. We are so very sorry about your son and bride's experience. We pride ourselves on great service, and taking care of details, and it appears we fell short and for that I am deeply sorry. I will share your feedback and experience with my leadership team next week to make sure this doesn't happen again. I want to personally thank you for your feedback. Your feedback helps us get better, which at the end of the day is part of our goal of continuous improvement.

THANK YOU for the great score! We really do appreciate it. Hoping when your travels bring you back to South San Francisco that you will stay with us again.

THANK YOU, Wendy! We really appreciate you and your feedback!! We are happy to hear you had a great experience with us and look forward to providing you with another great experience when your travels bring you back to the South San Francisco area.

Thank you for the feedback. We appreciate your input and will use it to further our efforts of continuous improvement.

Thank you, Hannah, for the kind words and awesome feedback. We love to hear it! We look forward to seeing you again next time you are in the Bay Area!

We are sorry to hear of your experience and will be looking into your feedback asap. Thank you for letting us know.

THANK YOU, Sean, for the perfect score!! We really appreciate the feedback, and we appreciate you. We hope that the next time your travels bring you back to the Bay Area you will stay with us again. Yours in hospitality, Gerry Fuentes General Manager

Thank you so much for the positive feedback. We are so happy to hear you enjoyed your stay. I will share your feedback with our leadership team next week during our weekly meeting. We appreciate your feedback! Wishing you a great day and looking forward to you returning soon. Yours in hospitality, Gerry Fuentes

THANK YOU for the kind words and feedback! We love perfect scores and appreciate your best rating. I will share this with the team this afternoon during weekly staff meeting. Feeback like this helps us get better and continue along our goal of continuing improvement.Yours in Hospitality,Gerry FuentesGeneral Manager

THANK YOU for the kind words and feedback! And YES our warm cookies are the BEST!! We love perfect scores and appreciate your best rating. I will share this with the team this afternoon during weekly staff meeting. Feeback like this helps us get better and continue along our goal of continuing improvement.Yours in Hospitality,Gerry FuentesGeneral Manager

Thank you so much for your feedback. I will be sharing it with our leadership at our next weekly meeting. I'm so sorry that your stay did not meet you r expectation and I can assure you I will discuss shuttle service with the vendor and reviewing our service levels on that day. We truly hope that if your travels bring you back to the South San Francisco area you will give us another opportunity to provide a more memorable and positive stay.Yours in hospitality,Gerry Fuentes

Thank you for the kind feedback. Will be sharing with the leadership team next week!Yours in hospitality,Gerry Fuentes

Thank you for the feedback, Kyndale. We know you have choices when traveling and we appreciate that you stayed with us. Hoping that if your travels bring you back to South San Francisco that you will give us another chance.

Thank YOU for the feedback!

Thank you for the feedback. We will share it with our Hilton office. Typically Doubletree Hotels do not provide complimentary breakfast through other Hotels within the Hilton brand certainly do.Again, thank you for the feedback!Gerry Fuentes

Thank you for your feedback. Will be sharing with our F&B Team!

Thank you for the feedback!

Thank you for the great score!

Thank you for the great feedback and score. We appreciate it and we appreciate you. Look forward to your next visit with us.

Thank you so much for sharing your guest experience on your stay. I will be sharing your feedback directly with our staff to celebrate our level of service during your stay.Feedback like this helps us continue to grow while also reinforcing the great service our staff strives for each and every day.

Thank you for the feedback!

THANK YOU for your great feedback. We will be sure to share it with the team!

We are very sorry to hear of your experience. It appears we have fallen short of our customer service goals. Thank you for sharing this with us. We will discuss it as a team in our attempt to continue improving.

Thank you for the feedback and we are sorry to have fallen short of your expectation.

Thank you for the kind words. We appreciate you and the feedback!!

Thank you kindly for your honest feedback. I will gratefully share your feedback with our team as part of our goal of continuous improvement.Yours in hospitality,Gerry Fuentes

Thank YOU for the 5/5 score we really appreciate you and the score!! I will be sharing your feedback with the entire leadership team at our weekly meeting. Feedback such as yours is what allows us to stay on our goal of continuous improvement. We appreciate you taking the time to respond. We will be sure to share your feedback with Sandra at the Landing Restaurant. She really is one of our stars! Yours in hospitality,Gerry FuentesGeneral Manager

Thank YOU for the 5/5 score we really appreciate you and the score!! I will share your feedback with the entire leadership team at our weekly meeting. Feedback such as yours is what allows us to stay on our goal of continuous improvement. We appreciate you taking the time to respond.Yours in hospitality,Gerry FuentesGeneral Manager

Oh wow! Thank YOU for the 5/5 score we really appreciate you and the score!! I will share your feedback with the entire leadership team at our weekly meeting. Feedback such as yours is what allows us to stay on our goal of continuous improvement. We appreciate you taking the time to respond.Yours in hospitality,Gerry FuentesGeneral Manager

Thank you kindly for your honest feedback. I will gratefully share your feedback with our team as part of our goal of continuous improvement.Yours in hospitality,Gerry Fuentes

Thank you for your feedback. We are sorry that your experience did not meet your expectations. We will use your feedback to continue getting better.

Thank YOU for your honest feedback. we really appreciate you and the score!! I will be sharing your feedback with the entire leadership team at our weekly meeting. Feedback such as yours is what allows us to stay on our goal of continuous improvement. We appreciate you taking the time to respond. We will also take a look at the door to make sure it is repaired or replaced.Yours in hospitality,Gerry FuentesGeneral Manager