Piscina coperta, 2 piscine all'aperto, ombrelloni da piscina, lettini
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Recensioni per Hotel Ta' Cenc & Spa

5 out of 5
Hotel Ta' Cenc & Spa
Cenc Street, Sannat, Gozo

Recensioni

8,4

Ottimo

Valutazione di 10 - Eccellente. 80 su 170 recensioni" "
Valutazione di 8 - Buono. 60 su 170 recensioni" "
Valutazione di 6 - Soddisfacente. 17 su 170 recensioni" "
Valutazione di 4 - Scarso. 9 su 170 recensioni" "
Valutazione di 2 - Terribile. 4 su 170 recensioni" "

8,6/10

Pulizia

8,6/10

Personale e servizio

7,4/10

Servizi

7,6/10

Condizioni e dotazioni della struttura

8,4/10

Ecosostenibilità

Recensioni

10/10 Eccellente

David

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Great retreat on Gozo
Great retreat on Gozo
Soggiorno di 4 notti ad agosto 2018

8/10 Buono

E., Italy

Mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
Bel contesto a Gozo
L'hotel è immerso in una cornice naturale splendida, i giardini sono rigogliosi e fioriti, la vista sul mare bellissima. Le piscine sono ampie e suddivise tra solo adulti e non; il vero gioiello è la possibilità di accesso al mare privato (kantra lido beach): un insieme di terrazze a scendere con lettini e ombrelloni su di un piccolo fiordo (popolatissimo di sub). Le camere e i bagni per contro sono un po' datati e non da 5 stelle. Colazione ottima e abbondante, servizio curato e discreto; spa carina e rilassante.
Soggiorno di 3 notti ad agosto 2017

8/10 Buono

Alessandro

Mi è piaciuto: Pulizia, personale e servizio, comfort della camera
Hotel's management very helpful, proactively offering suitable solutions for a comfortable stay.

2/10 Terribile

david

Non mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
Da non ripetere
5 stelle solo sulla carta. Pulizie inesistenti. Spa con servizi scarsi e con pulizie inesistenti nella doccia prima di entrare in piscina della spa mia moglie ha trovato una carta di un assorbente femminile, dopo il quarto giorno era sempre la.

8/10 Buono

fabio, pesaro

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Ottima struttura.
Albergo splendidamente inserito nel contesto naturale. Personale presente e disponibile. Ottima la colazione e la cucina in generale. Silenzioso ed accogliente. Raccomandato

8/10 Buono

23zz23, parma

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
soggiorno al TA' CENC
Hotel e spa a Sannat (Gozo) situato in posizione interessante a vicino a quasi tutte le localita', non e' sul mare ma ad un km circa. Le parti comuni della struttura sono veramente curate ed offrono un'ampia gamma di servizi, le camere buone per dimensioni e arredi ma non da 5 stelle.

10/10 Eccellente

Silviamaria, Milano, Italia

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Ottimo per un break di riposo
Soggiorno da ripetere: l'albergo è l'ideale per una pausa di qualche giorno. Silenzioso e discreto, il giardino e la piscina sono ben tenuti. La colazione viene servita all'aperto all'ombra di un grande albero di carrubo: la qualità del breakfast è ottima.

8/10 Buono

Viaggiatore verificato

Mi è piaciuto: Personale e servizio e comfort della camera
Non mi è piaciuto: Pulizia
posto magnifico e silenzioso
posto magnifico e silenzioso, l'hotel necessita di assoluta manutenzione

10/10 Eccellente

Vincenzo, Modena Italia

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Hotel Ta' Cenc - location e posizione splendide
Albergo ottimo, posizione unica, personale cortese ed efficiente, ristorante di buona qualità. Molto piacevole il contesto in cui è inserito.

4/10 Scarso

ALMA, NOVARA ITALIA

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
HOTEL TA CENC
SU UN ALTIPIANO STUPENDO, BELLE LE CAMERE, DISCRETA LA CUCINA, PECCATO CHE NESSUNO ABBIA SCRITTO CHE AL MOMENTO NON HA NESSUNA SPIAGGIA PRIVATA. mOLTISSIM INSETTI E MOSCHE NELLE CAMERE.

10/10 Eccellente

Stefano, Padova, Italia

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Qualità e Relax assicurati
Ottimo posto per passare una vacanza tranquilla e rilasante con una buona SPA che fornisce ottimi servizi. La tranquillità regna sovrana ed i servizi sono di ottima qualità. Torneremo molto volentieri

10/10 Eccellente

Richard

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Fabulous Ta-Cenc!
As fabulous as ever! We keep returning to our favourite hotel!
Soggiorno di 3 notti a novembre 2023

8/10 Buono

Carmen

Viaggio di gruppo
Mi è piaciuto: Servizi
Very clean and quiet. Food was excellent. Wish we had a walk-in shower.
Soggiorno di 1 notte a novembre 2023

10/10 Eccellente

Nesha

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
I enjoyed my stay here
Soggiorno di 1 notte a novembre 2023

8/10 Buono

Jeremy

Mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
Overall happy with our stay but…
We spent two nights at this wonderful property. Beautiful setting and hotel blends in nicely with the surrounding. We received a nice welcome when checking in but service throughout our stay was not what I would expect from a 5 star hotel. The breakfast was particularly uninspiring. The price per night was very reasonable so I would still recommend it based on the comfort and beautiful setting.
Soggiorno di 2 notti a ottobre 2023

10/10 Eccellente

Noel

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Amazing stay
Exceptional venue, staff & facilities
Soggiorno di 2 notti a settembre 2023
Risposta di Michele Doveri- General Manager, il giorno 3 ott 2023
Dear Sifbor Noel,thank you very much for sharing your appreciaton of our beautiful property with the Hotels.com community.We are very glad to see that we were able to meet all your expectations during your last visit and we look forward to be your hosts again soon.Warmest regardsMichele DoveriGeneral ManagerHotel Ta Cenc & Spa

10/10 Eccellente

Dr Mario J

Soggiorno di 4 notti a settembre 2023

6/10 Soddisfacente

John

Mi è piaciuto: Pulizia e personale e servizio
Soggiorno di 2 notti ad agosto 2023

10/10 Eccellente

Jeannette

Soggiorno di 7 notti a luglio 2023
Risposta di Michele Doveri - General Manager, il giorno 10 ago 2023
Dear Signora Jeanette,thank you very much for sharing your appreciation of our unique resort with the Expedia community.We are all very happy and proud to read that we were able to meet all your expectations during your last visit at Ta Cenc.We thank you once more for the preference shown to our property and we look forward to welcome you again soon.Warmest regardsMichele DoveriGeneral ManagerHotel Ta Cenc & Spa

6/10 Soddisfacente

Louis

Mi è piaciuto: Pulizia e personale e servizio
Non mi è piaciuto: Condizioni e dotazioni della struttura
Disappointing
Although rated 5 star, it was rather run down and in urgent need of refurbishment. Our room had a missing shelf in shower. but bathroom was generally in need of modernising as shower itself was still wirh cubicle. The worst thing was the broken and rusty ladder at the Lido. I cut myself against it and had to take a tetanus booster. The capsules of Nespresso machine in room were not the original but of an inferior brand. Breakfast was not typical of a 5 star hotel as it lacked good cheeses (only processed was available), there was no prosciutto crudo or genuine cakes.The general upkeep of the premises was also poor with the Maltese stone in all areas needing cleaning as it was no longer white and clean. At check out, we had to ask for receipt of payment, although it had already been taken from our card and we were not asked how our stay went.
Soggiorno di 1 notte a luglio 2023
Risposta di Michele Doveri - General Manager - Hotel Ta Cenc, il giorno 1 ago 2023
Dear Lotus,thank you very much for sharing your feedback with the Hotels.com community.We warmly welcome all our beloved guests' comments and suggestions because we strongly believe that it is only through a honest feedback and constructive criticism that we can succesfully imrpove the quality of our service and standards.We take feebdack very seriously here at Ta Cenc and your review has been shared with the board of directors and all the departments involved.We are really sorry for the incident occurred during your last visit at our Kantra beach and restaurant and i am very happy to confirm that we have placed a new ladder so that our guests can comfortably and safely enter in the water.We took good note of all your comments mentioning the state of our accommodation and the service provided by our front desk staff.All the Ta Cenc family is fully committed to meet our guests expectations and we are all very sorry that we were not able to meet them this time.We thank you once more for the preference shown to our property and we look forward to welcome you again.Warmest regardsMichele DoveriGeneral ManagerHotel Ta Cenc & Spa

8/10 Buono

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Relaxing Stay
Very pleasant stay. Mattress was a bit softer than we are accustomed to, but the room was large and quite comfortable overall. Restaurant and bar service was friendly but inexperienced.
Soggiorno di 2 notti a giugno 2023
Risposta di Michele Doveri - GM, il giorno 28 giu 2023
Dear Guest,thank you very much for sharing your appreciation about our beautiful resort with the Hotels.com community.We are very glad to read that we were able to meet all your expecations during your last stay at Ta Cenc.We took good note of your comment concerning our mattresses.Thanking you once more for the preference shown to our property , we look forward to be your hosts again.Warmest regardsMichele DoveriGeneral ManagerHotel Ta Cenc & Spa

10/10 Eccellente

Richard

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Simply the best!
This is our favourite hotel in the world! It has recently been upgraded with beautiful gardens and redecorated bedrooms. Very comfy beds- I checked out the mattress to see if I can buy one- called Windsor but made in Malta! Another lovely stay with much use of the beautiful spa pool and lovely breakfasts outdoors by the carob tree, with very friendly cats as well! The best relaxing place ever…oh and great evening meals too!
Soggiorno di 3 notti a marzo 2023
Risposta di Michele Doveri - GM, il giorno 31 mar 2023
Dear Signor Richard,thank you very much for sharing your appreciation about Hotel Ta Cenc & Spa with the Hotels.com community.We are all very happy and proud to read that we were able to meet all your expectations during your last stay at our beautiful resort.We thank you once more for the preference shown to our property and we look forward being your hosts again soon.Warmest regardsMichele DoveriGeneral ManagerHotel Ta Cenc & Spa

10/10 Eccellente

Richard

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Ta Cenc is a wonderful place to relax. In spite of stormy weather we had a great time; the spa pool is well heated and a lovely setting, and the food was excellent. We have been staying here for 8 years but never in the winter before. The experience was just as enjoyable as on a summer’s day. We’ll be back again in the spring! Ps we love the friendly cats!
Soggiorno di 3 notti a novembre 2022
Risposta di Michele Doveri, il giorno 5 dic 2022
Dear Signor Richard,thank you very much for sharing your appreciation of Hotel Ta Cenc & Spa with the Hotels.com community.We are very glad and proud to read that we were able to meet all your expectations during your last stay at our beautiful resort.We are also very pleased to read that , beside the stormy weather , you have enjoyed your time at Ta Cenc. We are all , together with our feline friends, waiting to welcome you again in Gozo.Warmest regardsMichele DoveriGeneral ManagerHotel Ta Cenc & Spa

8/10 Buono

kerstin

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Bis auf ein paar wenige Kleinigkeiten war es ein sehr schöner Aufenthalt. Sehr gutes Essen, eine wunderbare Ruhe und viele Sehenswürdigkeiten waren zu Fuß gut zu erreichen. Personal war sehr freundlich.
Soggiorno di 6 notti a novembre 2022
Risposta di Michele Doveri, il giorno 15 nov 2022
Dear Signora Kerstin,thank you very much for sharing your appreciation about Hotel Ta Cenc & Spa with the Expedia community.We are very happy and proud to read that we were able of meeting the majority of your expectations during your last stay at our beautiful resort,We highly value all our guests' comments and suggestions because they truly help us to improve the quality of our accommodation and service.We would like to reassure you and all the other guests that you can book your next vacation at Ta Cenc with full confidence, we will take excellent care of you.Thank you once more for the preference shown to our property , we look forward being your hosts again.Warmest regardsMichele DoveriGeneral ManagerHotel Ta Cenc & Spa

10/10 Eccellente

EMMANUEL

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Charmant havre de paix
Hôtel de grande qualité à taille humaine permettant de respecter la tranquillité de chacun. En pleine nature. Nous conseillons d'opter pour la demi-pension ; dîner excellent et raffiné avec un large choix. Personnel attentionné Piscine intérieure à 30 degrés avec accès à l'extérieur.
Soggiorno di 2 notti a ottobre 2022
Risposta di Michele Doveri , il giorno 21 ott 2022
Dear Signor Emmanuel,thank you very much for sharing your appreciation about Hotel Ta Cenc & Spa with the Hotels.com community.We are all very happy and proud to read that we were able of meeting all your expectations during your last day at our beautiful resort.We thank you once more for the preference shown to our property and we look forward being your hosts again soon.Warmest regardsMichele DoveriGeneral ManagerHotel Ta Cenc & Spa

8/10 Buono

Kathy

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
A fabulous place to stay, the staff are so helpful and friendly while giving you enough space to enjoy the serene surroundings. The only drawback to the whole place are the en suite bathrooms which are tired and in my case had a shower that didn’t work well.
Soggiorno di 3 notti a ottobre 2022
Risposta di Michele Doveri - General Manager, il giorno 13 ott 2022
Dear Signora Kathy,thank you very much for sharing your appreciation of Hotel Ta Cenc & Spa with the Expedia/Hotels.com community.We are happy and proud to read that we were able of meeting the majority of your expectations during your last stay at our beautiful resort.We would lke to reassure you and all our beloved guests that our board has approved a major investment plan for the renovation of the air conditioning system and rooms and the works have already started.You can book your next stay at Ta Cenc with full confidence , we look forward being your hosts again and take excellent care of you.Warmest regardsMichele DoveriGeneral ManagerHotel Ta Cenc & Spa

10/10 Eccellente

Dein

Soggiorno di 4 notti a settembre 2022
Risposta di Michele Doveri, il giorno 4 ott 2022
Dear Signor Dein,Thank you for sharing your appreciation of Hotel Ta Cenc & Spa with the Hotels.com community.We are happy and proud to see that we were able of meeting all your expectations during your last stay at our beautiful resort.We thank you once more for the preference shown to our property and we look forward being your hosts again.Warmest regardsMichele DoveriGeneral ManagerHotel Ta Cenc & Spa

10/10 Eccellente

David

Soggiorno di 4 notti ad agosto 2022

10/10 Eccellente

Elaine

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Great summer stay
Great for a summer holiday! Our bungalow was overlooking the adult only pool so it was excellent!
Soggiorno di 1 notte a giugno 2022
Risposta di Michele Doveri - General Manager, il giorno 6 ago 2022
Dear Elaine, thank you very much for sharing your feedback with the Hotels.com community. We really appreciate our guests' comments and suggestions, they help us to deliver a better service and improve our standards. Hotel Ta Cenc & Spa is indeed a beatiful resort , perfectly nested in Gozitan nature and with the best view of the island ; We thank you for being our guest and we look forward being your hosts again. Michele Doveri General Manager Hotel Ta Cenc & Spa

4/10 Scarso

Matthias, Hamburg

Viaggio di coppia
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
This hotel does by far not meet the standard of a 5 star hotel. (we had to change room twice because of black hairs in the bed and pillows, clear lack of staff, beach unclean, locked inside the beach after 16H30 pm, shuttle service not existent). Nevertheless, the beach and nature surrounding the hotel is unique. Staff was very friendly and tried their best with the resource available to them. We will be looking for better alternatives in Gozo next year.
Soggiorno di 8 notti a giugno 2022
Risposta di Michele Doveri - General Manager, il giorno 6 ago 2022
Dear Matthias , thank you for sharing your feedback with the Expedia/Hotels.com Community. We appreciate all our guests' comments and suggestions, they help us to improve our service and standards. Please allow me to apologize on behalf of all the Ta Cenc family for being not able to meet your expectations during your last holiday at our beautiful resort. Please let me reassure you that , since your last stay of Mid June 2022 ,we have improved the quality of our service and accommodaton : rooms are now cleaned with attention and carefully inspected by our housekeeping manager who works closely with our maintenance department. We also have a shuttle service available which will operate until mid September. We are constantly training and motivating our stafff in order for them to deliver a quality experience to our guests. Please be confident to book another holiday at Hotel Ta Cenc , we are going to take excellent care of you next time. Best regards Michele Doveri General Manager Hotel Ta Cenc & Spa

4/10 Scarso

Viaggiatore verificato

Viaggio con la famiglia
Non mi è piaciuto: Condizioni e dotazioni della struttura e comfort della camera
Detta var inte ett 5-stjärnigt hotell. Underhåll och service klart bristfälligt.
Soggiorno di 3 notti a giugno 2022
Risposta di Michele Doveri - General Manager, il giorno 6 ago 2022
Dear guest, Thank you very much for sharing your feedback with the Hotels.com community. We appreciate a lot our guests comments and suggestions , they really help us understand our weaknesses and improve our service and standards. Please accept our apologies for not being able of meeting your expectations during your last holiday at Ta Cenc. I want to personally reassure you that since your last stay of early June 2022, tangible improvements were made ,our rooms are cleaned with attention and inspected by our housekeeping manager who works closely with maintenance in order to provide our guests with quality accommodation. We are constantly improving our overall service by investing in training and motivating our staff . We would really love if you could give the Ta Cenc family another chance and allow us to take care of you duirng your next stay Looking forward being your hosts again Michele Doveri Hotel Ta Cenc & Spa

6/10 Soddisfacente

Martine van

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi
Non mi è piaciuto: Condizioni e dotazioni della struttura
Mooie plek, prachtig uitzicht, kamers en badkamer geen 5 sterren waard. Douche zeer klein en oud . Airco werkte minimaal , te warm om de kamer..
Soggiorno di 2 notti a maggio 2022
Risposta di Michele Doveri - General Manager, il giorno 6 ago 2022
Dear Martine, thank you very much for sharing your feedback with the Expedia Community. We value our guests comments and suggestion very much because they help us improve our service and standards. We apologize for not having been able of fully meeting your expectations for your last stay at Ta Cenc. I want to personally reassure you that since your last stay in May 2022 we have improved our standards and overall services. Our rooms are cleaned with attention and carefully inspected by our housekeeping manager who works closely with maintenance department. The airconditioning system in the rooms and public areas has improved signifcially. You can book your next holiday at Hotel Ta Cenc & Spa with confidence. We will take excellent care of you this time.. Looking forward being your hosts again Michele Doveri General Manager Hotel Ta Cenc & Spa

2/10 Terribile

Kevin

Viaggio di gruppo
Non mi è piaciuto: Personale e servizio, servizi, condizioni e dotazioni della struttura
Upon checkin I asked for a room upgrade seeing the hotel was pretty empty and the receptionist abruptly told me ‘I don’t give upgrades’ without even looking up at me. The room was very basic for the price I paid. Mattress were two singles joined together and all night we kept falling in the middle, which made them open up and had me sinking in the middle! No room service menu in the room, so I called for one and it never arrived! The sunbeds were so uncomfortable that the wooden frame would plunge in your back that it hurt to lay on them and they were filthy with no towels available to put on them. The breakfast was as basic as can be! We ordered some nibbles with our drinks and they never arrived either. I don’t know how this hotel is 5 star with such bad service and mediocre finishing as and ambience. Definitely not worth the $200 a night we paid! We left very disappointed for what was supposed to be a quick luxury weekend getaway, I definitely don’t recommend it!
Soggiorno di 1 notte ad aprile 2022
Risposta di Michele Doveri - General Manager, il giorno 6 ago 2022
Dear Kevin, thank you very much for your much appreciated feedback shared with the Expedia community. Our guests comments and suggestions help us understand our weaknesses and improve our service and standards. Please allow me to apologize on behalf of the staff for the incoveniences during your last stay. The overall service and standards of Ta Cenc have significally improved since your last stay at the end of April 2022. All of our rooms are cleaned with attention and carefully inspected by our housekeeping manager and maintenance . We have changed all of our sunbeds and parasols by the adults and family pool. Both of the swimmingpools areas are cleaned regularly and sunbeds and tables are carefully sanitized every day. We are improving our overall service by training and motivating our team . I want to reassure you that we care for our guests here at Ta Cenc and we really would love to be able of taking care of you again on a next visit in Gozo. Best regards Michele Doveri General Manager Hotel Ta Cenc & Spa

6/10 Soddisfacente

Michael

Viaggio di coppia
Mi è piaciuto: Personale e servizio e servizi
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Das Hotel verfügt über eine sehr schöne Inneneinrichtung und ein ausgezeichnetes Restaurant mit freundlichem Personal. Ganz im erstaunlichen Gegensatz dazu befindet sich die restliche Anlage in einem ungepfegten Zustand. Überall wächst Unkraut hoch, die Liegen am Pool und im Spa sind schmutzig, in der Dampfsauna des eigentlich schönen Spa-Bereichs fällt der Putz von der Decke. Das wir in der Nebensaison dort waren darf nicht als Entschuldigung gelten, für ein 5-Sterne-Hotel war das enttäuschend. Die Ta Cenc Klippen sind in 10 Minuten fußläufig erreichbar. Achtung: Wir haben bei der Buchung für 39€ pro Person und Abend Halbpension dazugebucht, das 3-Gänge-Menü vor Ort kostete aber nur 33€ pro Person, also besser Sie zahlen das Abendessen in der Unterkunft.
Soggiorno di 2 notti a febbraio 2022

10/10 Eccellente

Faith

Soggiorno di 2 notti a novembre 2021

10/10 Eccellente

Marie Laurence

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Bel emplacement. Très joli hôtel en pierre avec magnifique vue. Personnel à l accueil très agréable. Grande chambre, literie un peu ancienne mais sans être inconfortable. Chambre près de la piscine un peu bruyante.
Soggiorno di 2 notti a ottobre 2021

10/10 Eccellente

Ahmed Amr

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Very peaceful setting. Unique design that ensured calmness and privacy. Staff responsive and helpful. Although friends advised us that four nights was too much for Gozo, we certainly would go back to the Tac Cenc just for relaxation
Soggiorno di 4 notti a ottobre 2021

6/10 Soddisfacente

James

Viaggio con la famiglia
Mi è piaciuto: Pulizia e servizi
Charming character property. Lots of flowers in the garden, good swimming pools. The nearby cove is nice, but quite a tough walk in the sun - would recommend having a car. Lots of parking. Large room, with nice bathroom. The air conditioning in the room was weak. Staff shortages meant some facilities were shut and the hotel relied on a fall back excuse of covid-19, when it didn't appear to have anything to do with covid. We couldn't get into the restaurant in the evening - again supposedly "Covid-19" to blame, there are lots of restaurants in two nearest towns - roughly 5km away - so you will need a car. Those restaurants were not suffering from staff shortages and Covid-19 closures.
Soggiorno di 7 notti a settembre 2021

6/10 Soddisfacente

Viaggiatore verificato

Mi è piaciuto: Pulizia
Non mi è piaciuto: Comfort della camera
5 Sterne Hotel mit 2 Sterne Atmosphäre
Wenn man sich 5 Sterne Hotel nennt und entsprechende Preise verlangt, muss man den Gästen dafür auch etwas bieten. Unser Zimmer grenzte an die Hotelküche mit entsprechender Geräuschbelastung, Frühstück ist für ein 5-Sterne Hotel unter aller Sau (keine Regionalprodukte, keine Spezialitäten, extrem geringe Auswahl). Wasser, Tee, Kaffee wurden beim täglichen Service nie aufgefüllt. 3 Tage vor der Ankunft hat das Hotel versucht die als Sicherheit hinterlegte Kreditkarte mit dem vollen Betrag zu belasten - ging natürlich nicht, darauf hin ist die Reservierung fast geplatzt. Vielleicht ist solches Vorgehen üblich für die Region, aber definitiv nicht üblich für 5 Sterne Hotels.
Soggiorno di 4 notti ad agosto 2021

8/10 Buono

Erik

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Magnifique hôtel à Gozo
Super hôtel… juste la clim dans notre chambre pas au niveau d’un 5 étoiles… bruyante et pas rafraîchissante par grande chaleur comme au mois d’août!
Soggiorno di 4 notti ad agosto 2021

4/10 Scarso

Viaggiatore verificato

Viaggio di gruppo
Non mi è piaciuto: Personale e servizio e servizi
Too many flies around the breakfast table Too many dead flies and insects on the surface of the swimming pool Cats roaming around outdoor eating area and eating from guest tables - I got bitten by one of them Mismanagement of billing and charges, wasting a lot of holiday time to resolve the opposite of courtesy from a few staff members. Irregular wifi access in the room. Smell of mould in room when the A/C is off Otherwise, beautiful relaxing location, great food, great beack club, and a couple of people doing their job very well and consideratels: David at the restaurant, and Boris at reception.
Soggiorno di 3 notti ad agosto 2021

8/10 Buono

Viaggiatore verificato

Viaggio di gruppo, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The Hotel was very nice. I travelled with my 8 year old son and my mother. There are 3 pools and the children are allowed to use only the family pool. However it’s a big pool and there is definitely no draw back. The adult pool is only for the adults. In terms of location: The hotel itself is on the island of Gozo so not on Malta. If you are more interested in exploring Malta, Valetta, Mdina, it’s better to stay on Malta because otherwise like us you pay a lot for transport to get to the ferry’s. That’s about 25 Euros each way. There is a bus stop by the hotel but be aware that the bus comes just every hour. The bus fair is 2 euros and it will take you to Victorija where you will have to change the bus to get to wherever you want to go. It is possible that you will miss the other bus and will have to wait another hour. Taxi was the better option for us. The hotel is secluded and there is not much around it. If you like peace and quiet, then the hotel may be for you. You will have an excellent view onto the ocean from the property. The staff is friendly and accommodating. We ate at their restaurant a few times and the food was very good. The breakfast is buffet style however due to covid the staff now serves the food at the buffet which can take some time. Overall, We don’t regret staying at the hotel. It was a pleasant stay.
Soggiorno di 7 notti a giugno 2021

8/10 Buono

Joseph

Mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
Soggiorno di 3 notti a giugno 2021

8/10 Buono

Albert

Mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
Soggiorno di 1 notte a giugno 2021

10/10 Eccellente

Richard

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 3 notti a giugno 2021

8/10 Buono

Viaggiatore verificato

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Die großzügige Anlage !! Wunderschönes SPA mit wunderschöner geheizter Innenpool der nach draußen führte.. 2 Außenpool- für Familie und eins der nur für Erwachsene zugelassen ist .. essen gut .. Frühstücken kann man wunderschön im Garten.. leider zur Zeit kein buffet ..
Soggiorno di 1 notte a giugno 2021

4/10 Scarso

Viaggiatore verificato

Mi è piaciuto: Pulizia e personale e servizio
Non mi è piaciuto: Condizioni e dotazioni della struttura
Wegen Corona-Lockdown keine Nutzung von Spa und Pool möglich. Info erst vor Ort...dennoch gleicher Preis. Schöne Hotelanlage in schöner Lage und freundliches Personal. Das Bad des Zimmers ist schon etwas in die Jahre gekommen...einem 4-5 Sterne Hotel nicht angemessen.
Soggiorno di 8 notti a marzo 2021

6/10 Soddisfacente

David

Mi è piaciuto: Pulizia e comfort della camera
Non mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
Nice stay needs improvement
Overall stay was good, we received the welcome drink on the checkout after seven days, room is very nice, we had to change room due AC not cooling. due Spa not welcoming, food in the Beach restaurant is amazing however the hotel restaurant is less better and can improve , the hotel restaurant staff are very good. The hotel staff seems to be lazy not really energized to give you 5 stars experience. Its definitely 4 stars not 5 stars hotel, management really needs to change the welcoming experience. Need to nake sure AC is really cooling.
Soggiorno di 7 notti ad agosto 2020

8/10 Buono

Melanie

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Nice hotel and very friendly staff
Very relaxing and calm - from the pictures you might think this hotel is directly on the beach which is in fact 3km away. The hotel is happy to book a cab for you (in the hotels.com description it says free beach shuttle - however that was not the case). Breakfast is a bit poor for a 5 star hotel - but staff is very friendly.
Soggiorno di 4 notti ad agosto 2020

10/10 Eccellente

Joe

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 4 notti ad agosto 2020