Dear Lisa, Thank you for taking the time to leave your great rating of the Cugo Gran Macina - we are delighted you enjoyed a comfortable stay. We very much hope to see you again at the Fortress in the future. With warm regards,

Dear esteemed guest, Thank you for taking time in sharing your experience. Please accept my sincere apologies that the service did not meet your expectations, it is disappointing to hear and this is being reviewed with the team to ensure that this is rectified going forward. We aim to provide the highest quality service and whilst we understand this was not as expected we will look at ways to improve and ensure this is provided.

Dear Mr. Paul John, Thank you for your lovely feedback.We strive to always make our guests feel right at home. We are glad that you have enjoyed staying with us at Cugo Gran Macina. We look forward to welcoming you again maybe sometime, in the future.Warm regards,ValentinaFront Desk Agent

Dear Alexandra, Thank you for taking the time to leave your perfect review and ratings of the Cugo Gran Macina, we are delighted to hear you enjoyed a comfortable stay with us. It is always a pleasure to hear that our guests have bee able to soak up the authentic local ambience of our Harbour side Fortress. We very much hope to have the honour of welcoming you back to the Macina and sunny Malta in the future. Kind regards,

Dear Lauren, Thank you for taking the time to leave your perfect score of the Cugo Gran Macina, we are thrilled to hear you enjoyed your time with us. We look forward to welcoming you back to the Fortress again in the future. Kind regards,

Dear John, We would like to extend our sincere thanks for taking the time to leave your perfect score and rating of the Cugo Gran Macina - we are delighted to hear you enjoyed a comfortable stay with us. We would also like to thank you for your kind words regarding breakfast in our Little Bastion restaurant - we are thrilled that you enjoyed the experience. We look forward to welcoming you back to the Macina again in the future. Kind regards,

Dear Caitlin, Please accept our sincere thanks for taking the time to leave your wonderful ratings and review of the Cugo Gran Macina, your feedback is greatly appreciated. Here at the Macina our team strives to deliver a seamess and personal service to each of our guests, and hope that they leave us with only the fondest memories of their time in the hotel and Malta - we are so pleased that they able to fill all your needs, and that you enjoyed the room and the location of our Fortress nestled away in the historical Three Cities. I will be sure to share your kind words with the whole team, thank you. We very much hope to have the privilege of welcoming you back to the Cugo Gran once again in the future. With warm regards,

Dear Georgios, Thank you for taking the time to leave your review of the Cugo Gran Macina - we are so pleased to hear you enjoyed a comfortable stay with us. We very much look forward to welcoming you back to the Cugo Gran Macina and sunny Malta once again in the future. Kind regards,

Dear Ekaterina, Thank you for taking the time to leave your perfect ratings of the Cugo Gran Macina, we are delighted to hear you enjoyed a comfortable stay with us. We very much hope to be able to welcome you back to the Fortress in the future. Kind regards,

Dear Pavneeta, Thank you for taking the time to leave your rating of the Cugo Gran Macina - your feedback is always important to us. I am aware that there was some aspects of your room that were not to your liking, but we are surprised to see the score of 1/5. We felt that we did everything in our power to resolve these issues, and after all room changes offered had been declined we were glad to hear that you were happy to accept the alternative gestures we had to recompense for these inconveniences. We are truly sorry to hear that you did not enjoy your stay and if you would like to discuss this further we are always happy to hear from you. Kind regards,

Dear Rinas, Please accept our heartfelt thanks for taking the time to leave your wonderful review of the Cugo Gran Macina - we are delighted to hear you enjoyed a comfortable stay with us. Here at the Macina it is our wish that every guest experiences a magical and personal stay, we are so pleased that the you enjoyed the service of our team. We very much hope to be able to welcome you back to the Fortress once again in the future. Kind regards

Dear Sara, We would like to sincerely thank you for taking the time to leave your review and rating of the Cugo Gran Macina, we are delighted to hear you enjoyed your stay with us. Here at the Macina it is our hope that every guest gets to enjoy a magical and restful stay at the hotel, some great food at our newly opened Little Bastion restaurant and some rest and relaxation on our panoramic rooftop pool. It is a pleasure to read your words, thank you. We look forward to welcoming you back to the Cugo Gran Macina in the future. Kind regards,

Dear Eva, Please accept our heartfelt thanks for taking the time to leave your perfect review and ratings of the Cugo Gran Macina. We are thrilled to hear that you enjoyed the meticulous restoration of our 500 year old building, and were able to take advantage of all its luxury trimmings whilst enjoying the historical ambience of our Fortress. I will be sure to share your kind words with the whole team, thank you. We very much hope to be able to welcome you back to the Macina and sunny Malta in the future. With warm regards,

Dear James, It was a pleasure to host you here at the Macina, and we would once again like to extend our heartfelt thanks for choosing us to host such a special and memorable occasion. We are very happy to hear that you enjoyed your spacious suite in our 500 year old Fortress, and that the cuisine in our newly opened Little Bastion restaurant was to your liking. It is our goal at the Macina that all our guests, even the very young ones!, have a magical stay with us - and I will be sure to share your kind words with the whole team - thank you. It will be an honour to welcome you back to the Fortress and sunny Malta in the future. With kind regards,

Dear Richard, Thank you for taking the time to review your stay with us here at the Cugo Gran Macina - it is greatly appreciated. We are delighted to here at you enjoyed your time with us, and that our staff were able to enhance your stay. We very much hope to be able to welcome you back to the the Cugo Gran Macina family in the future. With warm regards,

Dear Matthew, Thank you for taking the time to leave your perfect score of the Cugo Gran Macina - we are thrilled you enjoyed your stay with us. We hope to be able to welcome you back to the Fortress in the future. Kind regards,

Dear Nicole, Thank you for taking the time to leave your perfect rating of the Cugo Gran Macina. We are delighted you enjoyed a comfortable stay with us, and very much hope to be able to welcome you back once again. With warmest regards,

Dear Martin, Please accept our sincere thanks for taking the time to leave your feedback of the Cugo Gran Macina - it is very important to us. Here at the Macina we are actually a restored 500 year old Fortress - and we didn't alter the original structure of the building at all - which means that each of our rooms is completely unique. We are so pleased you enjoyed your time in them! We look forward to seeing you in sunny Malta in the future. Kind regards,

Dear Phil, Thank you for taking the time to leave your review of the Cugo Gran Macina - your feedback is very important to us. We would like to thank you for your kind words regarding the rooms and hotel. However we were disappointed to hear that some aspects you felt could be improved. Here at the hotel we are always striving to be the very best we can, and your comments have certainly been passed on to the relevant management and will be investigated thoroughly. We hope these matters did not detract from your time with us. We are always happy to hear from you, and if you would like to discuss these matters further of course do not hesitate to contact us. We would love the chance to welcome you back to the hotel and deliver our usual exceptional standards in the future. With warm regards,

Dear Sergio, Thank you for taking the time to leave your wonderful review and ratings of the Cugo Gran Macina, your feedback is greatly appreciated. We are thrilled to hear that you enjoyed the location of our restored 500 year old Fortress, nestled away in the historical Three Cities. We very much hope to be able to welcome you back to the hotel and sunny Malta again in the future. Kind regards,

Dear Grace, Thank you for taking the time to leave your perfect rating of the Cugo Gran Macina, we are delighted you enjoyed a comfortable stay with us. We very much hope to be able to welcome you back to the hotel and sunny Malta in the future. Warm regards,

Dear Robert, We would like to extend our sincere thanks for taking the time to leave your wonderful review and ratings of the Cugo Gran Macina, we are so pleased to hear you enjoyed a comfortable stay with us. Here at the Fortress it is our teams goal to make sure that every guest has a unique and magical experience, we are so pleased you appreciated their service and I will be sure to share your kind words with the whole team, particularly Valentina and Christopher - thank you. It would be an honour to welcome you back to the Macina another time in the future. With kind regards,

Dear Clive, Thank you so much for taking the time to leave your wonderful review and ratings of the Cugo Gran Macina, we are thrilled to hear you enjoyed your time with us. Tucked away in the historical Three Cities, we are so pleased to hear that you were able to soak up the panoramic views from our roof top pool and take advantage of the ferry links on our doorstep to Valletta and wider Malta. Thank you for your feedback regarding the restaurant, we are always striving to be the best that we can and your comments have been passed on to the relevant team. We very much hope to have the honour of welcoming you back to the Fortress and sunny Malta in the future. Kind regards,

Dear Christopher, Please accept our heartfelt thanks for taking the time to leave your perfect ratings of the Cugo Gran Macina, it is greatly appreciated. We are delighted that you enjoyed your stay with us and very much hope to be able to welcome you back to the Fortress another time. Kind regards,

Dear Ma, Thank you for taking the time to leave your perfect rating of the Cugo Gran Macina, we are thrilled that you enjoyed your time with us. We very much hope to see you again at the Fortress in the future. Kind regards,

Dear Nicole, Thank you for leaving your perfect rating of the Cugo Gran Macina, we are delighted to hear you had a comfortable stay with us. We very much hope to be able to welcome you back to the Fortress in the future. Kind regards,

Dear Daniel, Please accept our sincere thanks for leaving your excellent review and rating of the Cugo Gran Macina, we are thrilled to hear you enjoyed your time in the Fortress and our staffs service was up to our exceptional standards. We very much hope to be able to welcome you back to the Macina and sunny Malta in the future. Kind regards,

Dear Andre, Thank you for taking the time to leave your wonderful review and ratings of the Cugo Gran Macina, we are delighted to hear that you enjoyed your stay with us. It would be an honour to welcome you back to the Fortress in the future. With warm regards,

Dear Patricia, Thank you for taking the time to leave your wonderful ratings of the Cugo Gran Macina, we are delighted to enjoyed a comfortable stay with us. We very much hope to be able to welcome you back in the future. With kind regards,

Dear Guest, Please accept our sincere thanks for taking the time to leave your review of the Cugo Gran Macina - we are so thrilled to hear you enjoyed your time with us. Nestled away in the historical Three Cities but as you mention with great ferry links on our doorstep to Valletta and wider Malta, we are pleased that you managed to soak up the local ambience and sample the great local cuisine on offer in our vicinity. We very much hope to have the honour of welcoming you back to the Cugo Gran and sunny Malta in the future. Kind regards,

Dear Nicolas, Thank you for taking the time to leave your wonderful review of the Cugo Gran Macina, it is greatly appreciated. We are delighted to hear that you enjoyed your stay with us in our meticulously restored 500 year old Fortress, and that your spacious Suite overlooking the harbour was comfortable. I will be sure to share your kind words with the whole team thank you! We very much hope to be able to welcome you back to the Fortress in the future. Kind regards,

Dear Ayat, Thank you for taking the time to leave your review of the Cugo Gran Macina, your feedback is greatly appreciated. Here at the Macina it is our wish that every guest leaves with only the fondest memories of their time with us, we deeply regret that this was not the case this time. We are always striving to be the best that we can, and your feedback regarding the restaurant has been passed on to the relevant managers. As the restaurant is newly opened some of our team are still learning, and we are encouraging them to learn and grow everyday. We apologize that this negatively affected your restaurant experience. On the other hand we would like to sincerely thank you for your kind words about the reception and housekeeping teams, they are thrilled to hear that you enjoyed their service. It would be a pleasure to welcome you back to sunny Malta and the Fortress, and to give you a chance to experience our usually exceptional standards. With warm regards,

Dear Dani, Thank you so much for taking the time to leave your perfect rating of the Cugo Gran Macina, we are delighted to you enjoyed a comfortable stay with us. We very much hope to welcome you back to sunny Malta and the Fortress in the future. Kind regards,

Dear Peter, Thank you for leaving your wonderful rating of the Cugo Gran Macina, we are so pleased you enjoyed your stay with us! We look forward to welcoming you back to the Fortress in the future. Kind regards,

Dear Daniel, Thank you for taking the time to leave your wonderful rating of the Cugo Gran Macina - we are thilled you enjoyed your stay with us. We very much hope to be able to welcome you back to the Fortress in the future. Kind regards

Dear junghoon,Thank you for taking the time to leave your wonderful rating of the Cugo Gran Macina - we are thilled you enjoyed your stay with us. We very much hope to be able to welcome you back to the Fortress in the future. Kind regards

Dear Jonathan T, Thank you for taking the time to leave your wonderful rating of the Cugo Gran Macina, we are thrilled you enjoyed your stay and very much hope to be able to welcome you back int he future. With warm regards

Dear Clare, Please accept our sincere thanks for taking the time to leave your wonderful review of the Cugo Gran Macina - it is greatly appreciated. It is our wish that every guest has a magical stay here with us at the Fortress and leaves Malta with memories that last a life time - we are delighted that you were able to enjoy a comfortable stay with us. I will be sure to pass on your kind words to team, especially to Carlos, thank you. We very much hope to be able to welcome you back to the Macina or another one of our IBB Hotels in the future. Warm regards,

Dear Mehmet Deniz, Thank you for taking the time to leave your perfect score of the Cugo Gran Macina. It would be a pleasure to welcome you back to the Fortress again in the future. Kind regards,

Dear Kasia, Please accept our sincere thanks for taking the time to leave your wonderful rating of the Cugo Gran Macina, we are so thrilled you enjoyed a comfortable stay with us. It would be a pleasure to welcome you back to the Macina or another one of our IBB Hotels in the future. Kind regards,

Dear Dirk, Please accept our heartfelt thanks for leaving your review of the Cugo Gran Macina, your feedback is extremely important to us. We are delighted that you were able to enjoy your luxurious Suite in our meticulously restored 500 year old Fortress, and the service our staff provide. Thank you for your feedback regarding breakfast - I will certainly pass your comments on to the appropriate team. We very much hope to be able to welcome you back to the Fortress in the future. Kind regards,

Dear Liam, Thank you for taking the time to leave your wonderful review of your time at the Cugo Gran Macina - we are delighted to hear that our high expectations were met. Your review will be shared with the whole team, who will be so pleased to hear it. We strive to make every guests stay a unique and magical one, and we of course hope your son is feeling much better now! It will be an honour to welcome you and your family back to the Fortress and sunny Malta in the future. Sent with warm regards,

Dear Kyrylo, Please accept our sincere thanks for taking the time to leave your review of the Cugo Gran Macina - we are delighted that you were able to enjoy a comfortable stay with us. Our hotel was originally a 500 year old Fortress, which was meticulously restored to the highest standards, without compromising it's historic integrity. We are delighted that you were able to appreciate this, and enjoy a restful stay in your Suite. We very much look forward to welcoming you back to the Macina and sunny Malta in the future. Warm regards,

Dear Raphael, Thank you for leaving your review of the Cugo Gran Macina, your feedback is very much appreciated. We are so pleased that you enjoyed your luxury Suite in our meticulously restored Fortress, and that you breakfast menu was to your liking. We will be sure to pass on your kind comments to the team. We very much hope to be able to welcome you back to the Macina, or another one of our IBB Hotels in the future. Kind regards

Dear Weitzen,Thank you very much for your review. Your feedback is so important to us.We hope to see you again.Best regards.

Dear Marissa, Thank you for leaving your review and ratings of the Cugo Gran Macina, your feedback is so important to us. We are so pleased you enjoyed your time with us here in the historical Three Cities, and that you were able to make use of the great ferry connections to wider Malta just on our doorstep. We will also be pleased to pass on your kind comments to the team thank you. It will be an honour to host you again here at the Macina or at another one of our IBB Hotels. Kind regards,

Dear Marie, Thank you for taking the time to leave your wonderful review and ratings, it is greatly appreciated. We are so pleased that you were able to enjoy a comfortable stay with us here at the Macina, and that you were able to enjoy the sumptuous breakfast provided by our award winning Hammetts Macina Restaurant. We will be sure to pass on your kind words to the team, thank you! We very much hope to be able to welcome you back to the Fortress or to another one of our IBB Hotels in the future. Kind regards,

Dear Kim, We would like to extend our sincere thanks for taking the time to leave your wonderful review of the Cugo Gran Macina. We are delighted you were able to enjoy a comfortable stay with us here in the Fortress, and that you were able so soak up some of the historical magic of the hotel and surrounding area. It would be an honour to welcome you back to sunny Malta or another one of our IBB Hotels in the future. Kind regards,

Dear Gordon James, Please accept our heartfelt thanks for taking the time to leave your wonderful review of the Cugo Gran Macina. We are delighted that you were able to enjoy your favourite Suite here at the Fortress and that you were able to soak up the panoramic views from our roof top pool. I will be sure to pass on your kind comments to the team aswell - thank you. It will be a pleasure to welcome you back to the Macina or another one of our IBB Hotels in the future.Kind regards,