Lake House Pool View | Biancheria da letto di alta qualità

Recensioni per ELA Excellence Resort Belek - All Inclusive

5 out of 5
ELA Excellence Resort Belek - All Inclusive
Iskele Mevkii, Serik, Antalya

Recensioni

9,2

Meraviglioso

Valutazione di 10 - Eccellente. 89 su 128 recensioni" "
Valutazione di 8 - Buono. 27 su 128 recensioni" "
Valutazione di 6 - Soddisfacente. 6 su 128 recensioni" "
Valutazione di 4 - Scarso. 4 su 128 recensioni" "
Valutazione di 2 - Terribile. 2 su 128 recensioni" "

9,2/10

Pulizia

9,0/10

Personale e servizio

9,2/10

Servizi

9,2/10

Condizioni e dotazioni della struttura

8,8/10

Ecosostenibilità

Recensioni

10/10 Eccellente

Jean

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Amazing place - very beautiful, great service, fresh food with a lot of choice. The kids (4 & 8) loved the kid's club and the swimming poom
Soggiorno di 7 notti ad aprile 2024
Risposta di Ela Excellence Resort Belek, il giorno 21 apr 2024
Dear guest,It has been a pleasure to have you with us in Ela Excellence Resort Belek.We would like to thank you for taking the time to write a comment about our hotel.Our mission is providing the best service quality and products in our hotel, so your feedback is really important to us.Hope to see you with us soon again!Best Regards,

8/10 Buono

Gisa

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Initial communication proved to be difficult
Soggiorno di 5 notti ad aprile 2024
Risposta di Ela Excellence Resort Belek, il giorno 18 apr 2024
Dear Guest,Thank you very much for your valuable feedback.We hope to host you again.Regards,

6/10 Soddisfacente

Kristina

Soggiorno di 7 notti ad aprile 2024

10/10 Eccellente

Katrin

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Sehr schöne Anlage. Wir haben es genossen, daß es Nebensaison war Kleines Manko - sämtliches Essen war nur leicht warm bis lauwarm
Soggiorno di 4 notti a marzo 2024
Risposta di CRM Department, il giorno 18 mar 2024
Sehr geehrter Gast,vielen Dank für Ihr Feedback. Wir freuen uns sehr, dass Sie Ihre Zeit in unserer Anlage genossen haben und danken Ihnen für Ihre ehrlichen Rückmeldungen.Wir hoffen, dass Sie uns in Zukunft erneut besuchen und uns die Gelegenheit geben, Ihnen eine verbesserte Erfahrung zu bieten. Wenn Sie weitere Anliegen haben oder uns weitere Rückmeldungen geben möchten, zögern Sie bitte nicht, uns zu kontaktieren. Ihr Feedback ist uns sehr wichtig, um unseren Service kontinuierlich zu verbessern.Mit freundlichen Grüßen,Ela Excellence Resort belek

10/10 Eccellente

Angel

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Amaozing Experience
Soggiorno di 3 notti a febbraio 2024
Risposta di CRM Department, il giorno 19 feb 2024
Dear Guest,We are delighted to hear that you had an amazing experience! Ensuring the satisfaction of our guests is always our top priority. If we were able to provide you with a memorable stay, it truly means a lot to us. We look forward to welcoming you again!Best regards,Ela Excellence Resort Belek

10/10 Eccellente

Bernard Junior

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
We liked the varied meal options 24hrs a day. Staff friendly polite and very hospitable and welcome. Resolved any issues very quickly. Grounds were beautiful as was the scenary
Soggiorno di 7 notti a novembre 2023
Risposta di CRM Department, il giorno 15 nov 2023
Dear Guest,First of all, thank you very much for sharing this wonderful review with us.We want you to know that we are motivated towards our guest satisfaction-oriented goals with your feedback.Our aim is to provide a service that always aims to be even more perfect, and to make you, our esteemed guests, experience unforgettable moments for a lifetime.Hoping to meet again.Kind Regards,Ela Excellence Resort Belek

10/10 Eccellente

Murat

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Mükemmel
Her şey mükemmel kalite temizlik yemekler
Soggiorno di 4 notti a novembre 2023
Risposta di CRM Department, il giorno 15 nov 2023
Sevgili Misafirimiz,Değerli geri bildiriminiz için çok teşekkür ederiz. Bu güzel puanı aldığımız için ve sizleri ağırlamanın ayrıcalığına sahip olduğumuz için çok mutluyuz. Yeniden bir araya gelmek dileği ile.

10/10 Eccellente

IBRAHIM

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 3 notti a novembre 2023
Risposta di CRM Department, il giorno 12 nov 2023
Sevgili Misafirimiz,Değerli geri bildiriminiz için çok teşekkür ederiz. Bu güzel puanı aldığımız ve sizleri ağırlamanın ayrıcalığına sahip olduğumuz için çok mutluyuz. Yeniden bir araya gelmek dileği ile..Saygılarımızla, Ela Excellence Resort Belek

10/10 Eccellente

barry

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 11 notti a ottobre 2023
Risposta di CRM Department, il giorno 3 nov 2023
Sevgili Misafirimiz,Değerli geri bildiriminiz için çok teşekkür ederiz. Bu güzel puanı aldığımız için ve sizleri ağırlamanın ayrıcalığına sahip olduğumuz için çok mutluyuz. Yeniden bir araya gelmek dileği ile..

10/10 Eccellente

Priya

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 7 notti a ottobre 2023
Risposta di CRM Department, il giorno 1 nov 2023
Dear Guest,Thank you very much for your valuable feedback. We are very happy to have the privilege of hosting you.Hoping to meet again..Kind Regards,Ela Excellence Resort Belek

10/10 Eccellente

Mohammad

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia e personale e servizio
Non mi è piaciuto: Condizioni e dotazioni della struttura
.
Soggiorno di 9 notti a ottobre 2023
Risposta di CRM Department, il giorno 31 ott 2023
Dear Guest,Thank you for your feedback. We hope to welcome you back to our hotel as soon as possible with our usual smiling face and unique service.Kind Regards,Ela Excellence Resort Belek

10/10 Eccellente

Baldeep

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Amazing stay with two children. Cannot fault it. Will come again next year
Soggiorno di 5 notti a ottobre 2023
Risposta di CRM Department, il giorno 30 ott 2023
Dear Guest,First of all, thank you very much for sharing this wonderful review with us.We want you to know that we are motivated towards our guest satisfaction-oriented goals with your feedback.Our aim is to provide a service that always aims to be even more perfect, and to make you, our esteemed guests, experience unforgettable moments for a lifetime.Hoping to meet again.Kind Regards,Ela Excellence Resort Belek

10/10 Eccellente

Janick

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Erholsamer Urlaub
Die Hotelanlage ist sehr schön gestaltet und man fühlt sich rundum wohl. An der Sauberkeit der Zimmer kann noch gearbeitet werden, da teilweise Haare der vorherigen Gäste aus dem Abfluss kamen. Das Resort verfügt über eine eigene App, die leider nicht im gewünschten Umfang funktioniert. So sollte z.B. die Hotelkarte digital abrufbar sein, alle Reservierungen für das á la carte Restaurant und die Strandliegen sollten digital erfolgen, ohne dass ich morgens 20 Minuten anstehen muss, um eine Reservierung vorzunehmen. Der Austausch mit der Guest Relation über WhatsApp funktioniert auch sehr gut, allerdings nur auf Englisch, die Speisekarten der Restaurants sollten auch digital in der App abrufbar sein. Wir hatten einen super Urlaub und das Hotel hat für jeden Gast etwas zu bieten. Die verschiedenen Sportmöglichkeiten haben uns sehr gut gefallen.
Soggiorno di 8 notti a ottobre 2023
Risposta di CRM Department, il giorno 25 ott 2023
Lieber Gast, Vielen Dank, dass Sie uns Ihre Kommentare bezüglich der Zeit, die Sie in unserem Hotel verbracht haben mitteilen. Jeder Gast, den wir in unserem Hotel beherbergen, ist für uns einzigartig und wir legen Wert darauf, unsere Servicestandards, die wir stets auf höchstem Niveau zu halten versuchen, ständig zu verbessern, um unsere Gäste zufrieden zu stellen. Das Wissen um die positiven Meinungen unserer Gäste über unsere Dienstleistungen, mit denen wir die Zufriedenheit der Gäste maximieren möchten, ermutigt uns immer zu neuen Initiativen. Vielen Dank für Ihre netten Kommentare und wir erhoffen uns, Sie wieder im Ela Excellence Resort Belek zu begrüßen. Wir Hoffe auf ein Wiedersehen..Mit freundlichen Grüßen,Ela Excellence Resort Belek

10/10 Eccellente

Jörg, Oberhausen

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Sehr sehr schön!! Immer wieder
Soggiorno di 7 notti a ottobre 2023
Risposta di CRM Department, il giorno 9 dic 2023
Lieber Gast, Vielen Dank für Ihr nettes und wertvolles Feedback. Wir freuen uns sehr über diese netten Kommentare und das Privileg, Sie bei uns begrüßen zu dürfen. Wir hoffen auf ein Wiedersehen.Mit freundlichen Grüßen,Ela Excellence Resort Belek

10/10 Eccellente

Suzan

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The hotel is amazing. The staff is so friendly and extremely helpful. The kidsclub is excellently set up. Our children enjoyed the workshops, had a great time with the kidsclub-staff, they loved the whole space. The hotel in general is very clean and fresh. I couldn't think about anything that we thought that was missing. Best hotel to go for families. We will definitely go back.
Soggiorno di 7 notti a ottobre 2023
Risposta di CRM Department, il giorno 25 ott 2023
Dear Guest,We are very happy that you had a nice holiday in our hotel.Thank you very much on behalf of our entire team for your kind thoughts you have shared about our services and our colleagues.The satisfaction of our guests is the biggest motivation for us, we will share your comments with our entire team with pride and happiness.We will always be very happy to welcome you as a valuable member of the Ela Family at our facility again.Kind Regards,Ela Excellence Resort Belek

10/10 Eccellente

Kalsang

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Das Hotel sowie das Personal inkl. Reinigung (danke an Elif) hat uns sehr gut gefallen. Die Preise für Wellness sind etwas zu hoch. Die Barkeeper könnten freundlicher sein und mehr Rücksicht nehmen auf die Gäste und lange Wartezeiten ersparen! Die persönlichen Assistenten und die Kommunikation über Whatsapp fanden wir gelungen.
Soggiorno di 5 notti a ottobre 2023
Risposta di CRM Department, il giorno 25 ott 2023
Lieber Gast, Vielen Dank für Ihr nettes und wertvolles Feedback. Wir freuen uns sehr über diese netten Kommentare und das Privileg, Sie bei uns begrüßen zu dürfen. Wir hoffen auf ein Wiedersehen.Mit freundlichen Grüßen,Ela Excellence Resort Belek

8/10 Buono

Özgür

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Alles super
Soggiorno di 5 notti a ottobre 2023
Risposta di CRM Department, il giorno 25 ott 2023
Lieber Gast, Wir freuen uns sehr, dass Sie einen schönen Urlaub in unserem Hotel hatten. Vielen Dank im Namen unseres gesamten Teams für Ihre freundlichen Gedanken, die Sie über unsere Dienstleistungen und unsere Kollegen geteilt haben. Die Zufriedenheit unserer Gäste ist die größte Motivation für uns, wir werden Ihre Kommentare mit Stolz und Freude dem gesamten Team teilen. Wir werden uns immer wieder sehr freuen, Sie als wertvolles Mitglied der Ela Family in unserer Einrichtung begrüßen zu dürfen. Mit freundlichen Grüßen,Ela Excellence Resort Belek

6/10 Soddisfacente

Oleg

Mi è piaciuto: Condizioni e dotazioni della struttura
Non mi è piaciuto: Personale e servizio
Soggiorno di 8 notti a ottobre 2023
Risposta di CRM Department, il giorno 25 ott 2023
Dear Guest,First of all, thank you very much for sharing your feedback with us.We want you to know that we are motivated towards our guest satisfaction-oriented goals with your feedback.As Ela Excellence Resort Belek, our basic policy is to keep the satisfaction of our guests at the highest level. We know very well that we need to take into account the wishes, requests, suggestions and criticisms of our guests in order to continue this,Our aim is to provide a service that always aims to be even more perfect, and to make you, our esteemed guests, experience unforgettable moments for a lifetime.Hoping to meet again.Best regards,Ela Excellence Resort Belek

8/10 Buono

Viaggiatore verificato

Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Soggiorno di 7 notti a ottobre 2023
Risposta di CRM Department, il giorno 18 ott 2023
Dear Guest,First of all, thank you very much for sharing this review with us.We want you to know that we are motivated towards our guest satisfaction-oriented goals with your feedback.As Ela Excellence Resort Belek, our basic policy is to keep the satisfaction of our guests at the highest level. We know very well that we need to take into account the wishes, requests, suggestions and criticisms of our guests in order to continue this,Our aim is to provide a service that always aims to be even more perfect, and to make you, our esteemed guests, experience unforgettable moments for a lifetime.Hoping to meet again.Best Regards,Ela Excellence Resort Belek

10/10 Eccellente

Noa

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Everything was perfect
Soggiorno di 4 notti a settembre 2023
Risposta di Ela Excellence Resort Belek, il giorno 4 ott 2023
Dear Guest,We would like to thank you for your evaluation.Hoping to welcome at our resort again.Kind RegardsEla Excellence Resort Belek.

10/10 Eccellente

Martha

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
I’m giving it a 5 because everything the resort provided was amazing. Only complaint was that we did not know this is one of the top resorts for families. The kids out numbered the adults and sometimes it was overwhelming. We did not know this and I went with my partner to have a romantic getaway. It was really hard to have it be romantic. So great for families ! Bad for couples !
Risposta di Ela Excellence Resort Belek, il giorno 4 ott 2023
Dear Guest,In order to make our guests' trust in our brand permanent, we are growing day by day together with our teammates and we are working hard to give you the best experience.Thank you very much for your kind feedback, your valuable comments will be shared with our management and all our colleagues.Hoping to meet again.Kind Regards,Ela Excellence Resort Belek

10/10 Eccellente

Viaggiatore verificato

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Great resort for family break
The resort surprises positively in every aspect, and they look after the small details. Would highly recommend for a family trip.
Soggiorno di 4 notti a settembre 2023
Risposta di Ela Excellence Resort Belek, il giorno 26 set 2023
Dear Guest,Thank you very much for your valuable feedback. We are very happy to receive these nice comments and to have the privilege of hosting you.Hoping to meet again..

10/10 Eccellente

Darko

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great place ! We had a wonderful stay here. Exceptional Service
Soggiorno di 6 notti a settembre 2023
Risposta di Ela Excellence Resort Belek, il giorno 26 set 2023
Dear Guest,Thank you very much for your valuable feedback. We are very happy to receive these nice comments and to have the privilege of hosting you.Hoping to meet again..

10/10 Eccellente

Mohammed

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Excellent staff food activities and facilities
Soggiorno di 4 notti ad agosto 2023
Risposta di Ela Excellence Resort Belek, il giorno 4 set 2023
Dear Guest,Thank you very much for your valuable feedback.Hoping to welcome you again.Kind regards,

10/10 Eccellente

Alex

Soggiorno di 12 notti ad agosto 2023
Risposta di Ela Excellence Resort Belek, il giorno 18 ago 2023
Dear Guest,Thank you very much for your high rating. We are very happy to receive these nice comments and have the honor of hosting you.Kınd regards,Ela Excellence Resort Belek

10/10 Eccellente

Kathryn Rose F.

Viaggio con famiglia e bambini piccoli, Viaggio di coppia, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
This is a great family resort! I recommend this to everyone specially for those who have kids. The rooms are nice and spacious, the hotel is sorrounded by beautiful and well kept gardens. It’s green and luscious and gives a “chillax” vibe. Everyone working here is service oriented. They always checks on us if we need anything or if we are having a good time. The Ela personal assistant is a nice touch. They makes us feel special and make sure we have everything we needed. I haven’t been outside the hotel because I didn’t have to (we’ve got everything we needed inside), so I can’t comment about the place/tourist sposts around here. The food is good. Buffet and ala carte included! You’ll never get hungry 😄. Teppanyaki, Italian restaurant, mediterranean restaurant and mexican restaurant are the ones we visit and the food is superb! 👍👌 The kids club is amazing! They have a big indoor kids facility which offers different kids of activities for the kids. They have mini disco and kiddy shows on the evening. And ofcourse entertaiment and shows for adults as well. There’s a lot of pool to choose from. They also have childrens pool and aquapark. No fighting over sunbeds here! 😂…It is also a short walk to the beach. They have everything you needed in a holiday. If you want a peaceful and relaxing vacation then this is the hotel for you. We haven’t left yet and I’m already planning of going back here 😂✈️. Recommended! 👍
Soggiorno di 7 notti a luglio 2023
Risposta di Ela Excellence Resort Belek, il giorno 5 ago 2023
Dear Kathryn Rose F.,We are very happy that you had a nice holiday in our hotel.Thank you very much on behalf of our entire team for your kind thoughts you have shared about our services and our colleagues.The satisfaction of our guests is the biggest motivation for us, we will share your comments with our entire team with pride and happiness.We will always be very happy to welcome you as a valuable member of the Ela Family at our facility again.Best regards,

10/10 Eccellente

Bhavik

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
The
Soggiorno di 6 notti a luglio 2023
Risposta di Ela Excellence Resort Belek, il giorno 15 lug 2023
Dear Bhavik,First of all, thank you for choosing us.Ela Excellence Resort is one of the most luxurious and comfortable resorts in the Belek region. We are very happy that you had an unforgettable holiday experience in our hotel.We will be happy to welcome you againRegards,Ela Excellence Resort Belek.

6/10 Soddisfacente

Kerry

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
It has it's own private beach with ample umbrellas and chairs and plenty of pools for adults and / or children. The evening entertainment was good except we didn't care for the loud music in the center of the complex that went to midnight each night. The food was adequate but nothing memorable. I would not bother going back to this place primarily because of the average food, poor quality beef and poor quality cooking oils for sauteed and fried foods. The best we can say, the service was quite good by considerate staff.
Soggiorno di 11 notti a maggio 2023
Risposta di Ela Excellence Resort Belek, il giorno 12 giu 2023
Dear Kerry,First of all, thank you very much for sharing this review with us.We want you to know that we are motivated towards our guest satisfaction-oriented goals with your feedback.As Ela Excellence Resort Belek, our basic policy is to keep the satisfaction of our guests at the highest level. We know very well that we need to take into account the wishes, requests, suggestions and criticisms of our guests in order to continue this,Our aim is to provide a service that always aims to be even more perfect, and to make you, our esteemed guests, experience unforgettable moments for a lifetime.Hoping to meet again.Best regards,Ela Excellence Resort Belek

10/10 Eccellente

Cigdem

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Unterkunft war super vorallem der tolle Kidsclub was bei unserer Wahl das wichtigste war. Das Personal war ein bisschen verplant wegen der Größe der Anlage - meine damit wenn man etwas gefragt wurde wusste keiner Bescheid. Das reservieren der Liegen am Pool und auch am Meer hat uns gar nicht gefallen - wir hatten fast nie eine Möglichkeit eine Liege zubekommen da fast alle in der Früh schon reserviert waren und diese aber teilweise nur paar Stunden am Tag benutzt wurden von den reservierenden. Sonst war alles Top gerade für Familien mit Kindern eine Top Anlge ;-)
Soggiorno di 7 notti a ottobre 2022
Risposta di Guest Experience Manager, il giorno 2 nov 2022
Lieber Gast,Vielen Dank, dass Sie uns Ihre Kommentare bezüglich der Zeit, die Sie in unserem Hotel verbracht haben mitteilen. Jeder Gast, den wir in unserem Hotel beherbergen, ist für uns einzigartig und wir legen Wert darauf, unsere Servicestandards, die wir stets auf höchstem Niveau zu halten versuchen, ständig zu verbessern, um unsere Gäste zufrieden zu stellen. Das Wissen um die positiven Meinungen unserer Gäste über unsere Dienstleistungen, mit denen wir die Zufriedenheit der Gäste maximieren möchten, ermutigt uns immer zu neuen Initiativen. Vielen Dank für Ihre netten Kommentare und wir erhoffen uns, Sie wieder im Ela Excellence Resort Belek zu begrüßen. Wir Hoffe auf ein Wiedersehen..Ela Excellence Resort Belek

10/10 Eccellente

Stephen

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Nothing seemed too much trouble for the staff. Hotel has loads of good food and drink options including 24 hour access. Plenty of pool space but as usual, people putting towels out and not turning up until late, or using beds for the morning then leaving but not clearing towels away so no else knows they're free. Wish the hotels would be more active in clearing these away if the people cant clean up after themselves.
Soggiorno di 9 notti a ottobre 2022
Risposta di Guest Experience Manager, il giorno 27 ott 2022
Dear Guest,Thank you for sharing your comments with us regarding the time you spent in our hotel.Every guest we host in our hotel is unique for us and we attach importance to constantly improving our service standards, which we always try to keep at the highest quality, in order to satisfy our guests.Knowing the positive opinions of our guests about our services, which we aim to maximize guest satisfaction, always encourages us for new initiatives.We would like to thank you for your suggestion regarding the towels.Currently we are stratagizing a way to being more active towards towel reservations.Thank you for your nice comments and we hope to see you again at Ela Excellence Resort Belek as soon as possible.Kind RegardsEla Excellence Resort Belek

8/10 Buono

Lutz

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Sehr schönes Resort vor allem für kleine Kinder
Ein sehr schönes Resort mit allem was man für einen schönen Erholungsurlaub braucht. Ein paar Abstriche beim Service: Hier gibt es ein Rotationssystem, so dass mal der Service sehr gut ist und mal sehr schlecht bis hin zur Arbeitsverweigerung
Poollandschaft
Strand mit Pier und Bar
Haupthaus des Resorts
Hauptrestaurant Kayat
Soggiorno di 10 notti a settembre 2022
Risposta di Ela Excellence Resort Belek, il giorno 12 ott 2022
Lieber Gast,Zunächst möchten wir uns bei Ihnen dafür bedanken, dass Sie sich für das Ela Excellence Resort entschieden haben, und wir möchten, dass Sie wissen, dass die Zeit, die Sie sich genommen haben, um Ihre Erfahrungen zu teilen, für uns äußerst wertvoll ist. Wir freuen uns sehr, dass Sie im Allgemeinen mit unseren Dienstleistungen zufrieden waren und Ihre wertvolle Meinung zu einer Motivationsquelle für die Mitarbeiter des Ela Excellence Resort geworden ist. Wir danken Ihnen für Ihr Interesse an unserem Hotel und hoffen, Sie bald wieder „Willkommen“ sagen zu können.Mit freundlichen Grüßen,

10/10 Eccellente

Aleksandra

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Sehr schönes Resort, gross und sauber. Super auswahl an Essen. Das Personal war immer freundlich. Vorallem die sehr nette Dame welche die Zimmer im 3. Stock reinigt hat uns jeden morgen sehr herzlich begrüsst. Das Hotel ist perfekt für Kinder sowie paare, es hat für jeden was.
Soggiorno di 7 notti a settembre 2022
Risposta di Guest Experience Team, il giorno 6 ott 2022
Lieber Gast, Zunächst möchten wir uns bei Ihnen dafür bedanken, dass Sie sich die wertvolle Zeit genommen haben, uns Ihre Kommentare zu unserem Hotel mitzuteilen. Wir bedauern sehr, dass wir während Ihres Aufenthaltes nicht alle Ihre Erwartungen erfüllen konnten. Negative sind uns ebenso wichtig wie positive Bewertungen. Ihre Bewertungen sind wichtig, um unsere Hotel- und Servicequalität zu verbessern. Wir möchten uns aufrichtig dafür entschuldigen, dass Sie von den Rückschlägen betroffen sind, die Sie aufgrund des neu eröffneten Hotels erlebt haben. Sie können sicher sein, dass Ihre Bewertungen an unsere Abteilungsleiter weitergeleitet werden. In der Hoffnung, Sie wieder in unserem Hotel begrüßen zu dürfen Mit freundlichen Grüße Ela Excellence Resort Belek

10/10 Eccellente

Hani

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great hotel and very friendly staff. Thank you for the great holiday
Soggiorno di 5 notti a settembre 2022
Risposta di Ela Excellence Resort Belek, il giorno 30 set 2022
Dear HaniWe would like to thank you for your evaluation.Hoping to welcome at our resort again.Kind RegardsEla Excellence Resort Belek

10/10 Eccellente

Isis

Viaggio con famiglia e bambini piccoli
Amazing place very highly recommended, we were with 3 kids , the place is agreat choice for family or couples , there is an option for babysitting or kids to stay under observation in avery big section which includes play grounds in and out door, as well bedrooms for naps and restaurant for kids meals .. The pools and spa are amazing too with endless options Food is great! Not standard at all and you wont get board, there is alot of options for all ages even little babies.. The staff is very polite, helpful and friendly.. they try to help in every way possible definitely will come back again!
Soggiorno di 5 notti ad agosto 2022
Risposta di Guest Experience Team, il giorno 1 set 2022
Dear Guest, First of all, we would like to thank you for choosing Ela Excellence Resort, and we want you to know that the time you have taken to share your experience is extremely valuable for us. We are very happy that you were satisfied with our services, and your valuable opinions have been a source of motivation for all Ela Excellence Resort employees. We would like to thank you for your interest in our hotel and hope to be able to say "Welcome" to you again as soon as possible. Kind Regards, Ela Excellence Resort Belek

4/10 Scarso

Karam

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
We arrived 2:30 pm and had to wait 3 hrs to get our rooms, Showers had no water for half a day, there is a couple of rude employees at the reception, Food not tasty, air conditioning doesn’t work properly in the rooms, toilets beside the beach were closed because they had a problem, rooms not clean and pools are dirty.
Soggiorno di 6 notti ad agosto 2022
Risposta di Guest Experience , il giorno 31 ago 2022
Dear Guest, First of all, we would like to thank you for taking your valuable time to share your comments about our hotel with us. We are very sorry that we were not able to meet all your expectations during your stay. Negative ones are as important to us as positive evaluations. Your evaluations are important in order to improve our hotel and service quality. We would like to offer our sincere apologies for being affected by the setbacks you have experienced due to the newly opened hotel. You can rest assured that your evaluations will be forwarded to our Department managers. Hoping to have you again in our hotel Kind RegardsExcellence Resort Belek

8/10 Buono

Firas, Beirut

Viaggio di gruppo, Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Nice resort, needs some renovation especially in some rooms. Friendly staff but had some problems in the reception service while checking in and checking out as they made me waiting with my families to get the late check out although i pay for it and it was mention when i did the reservation that the late check out is guaranteed
Soggiorno di 6 notti ad agosto 2022
Risposta di Guest Experience Team, il giorno 31 ago 2022
Dear Guest, First of all, we would like to thank you for taking your valuable time to share your comments about our hotel with us. We are very sorry that we were not able to meet all your expectations during your stay.Your evaluations are important in order to improve our hotel and service quality. You can rest assured that your evaluations will be forwarded to our Department managers. Hoping to have you again in our hotel .Kind RegardsExcellence Resort Belek

10/10 Eccellente

Expedia

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 7 notti a luglio 2022
Risposta di Guest Experience Team, il giorno 29 lug 2022
Dear Guest, We would like express our sincere gratitude for your rate. It was a pleasure having you with us, and we hope to welcome you back in our Resort. Kind Regards, Ela Excellence Resort Belek

10/10 Eccellente

Sammy

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The best of the best that you will ever see in any hotel.
Soggiorno di 10 notti a giugno 2022
Risposta di Guest Experience Team, il giorno 15 lug 2022
Dear Sammy, First of all, we would like to thank you for choosing us for your holiday and sharing your comment with us. On behalf of all our team members, we would like to thank you again for being the source of our enthusiasm and perseverance for our work, which we maintain thanks to your nice comments. The health, safety and well-being of our guests is always our priority. We would like to state that we will be honored to welcome you again. Kind Regards, Ela Excellence Resort Belek

10/10 Eccellente

Karim

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Soggiorno di 5 notti a giugno 2022

10/10 Eccellente

harlee

Soggiorno di 5 notti a giugno 2022

10/10 Eccellente

Patricia

Soggiorno di 7 notti a ottobre 2021

10/10 Eccellente

Beat

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Soggiorno di 7 notti a ottobre 2021

10/10 Eccellente

Pascal, Berg SG

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Es hat an nichts gefehlt. Check-In verlief rasch und unkompliziert sowie auch Check-Out. Essen war abwechslungsreich und auch trotz 500-600 Personen in den Speisesäalen hat es sich sehr gut verteilt. Auch das Personal in der Küche war meistens zuvorkommend; sie begriffen manchmal nicht, warum man weniger will :-) Ein paar davon waren wirklich zuvorkommend freundlich, ein paar etwas grisgrämmig. Alles in allem sehr zu empfehlen.
Soggiorno di 10 notti a ottobre 2021
Risposta di Guest Experience, il giorno 25 ott 2021
Dear Pascal, First of all, we would like to thank you for sharing your valuable feedback with us. We are pleased to hear you enjoyed your stay with us and were satisfied with the provided conditions. Next to that, we are glad you had pleasant interactions with our staff and that they went above and beyond to create a memorable experience for you. It was a pleasure having you with us, and we hope to welcome you back in our Resort. Best Regards, Ela Quality Resort Belek

10/10 Eccellente

ali

Soggiorno di 5 notti a ottobre 2021

10/10 Eccellente

Adis

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Das Hotel war besser als erwartet. Der Service war eifach nur hervorragend. Das Essen abwechslungsreich und lecker. Die Mühe für die Shows war der Wahnsinn. Wir kommen sehr gerne wieder und haben das Hotel schon vielen unsere Freunde empfohlen. :)
Soggiorno di 7 notti a settembre 2021
Risposta di Ela Quality Resort Belek, il giorno 4 ott 2021
Dear Guest vielen herzlichen Dank für ihren jüngsten Aufenthalt sowie ihr wunderbares Feedback. Es freut uns sehr, dass Sie einen gelungenen Urlaub hatten und wir Sie von uns überzeugen konnten! Besuchen Sie uns ganz bald wieder wenn Sie in Antalya sind. Mit den Besten Grüßen, Ela Quality Resort Belek

10/10 Eccellente

Murat

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Rigtig flot sted alt er utrolig smuk især deres haver og pool parti. Maden er fremragende og ligeledes er servicen i top.
Soggiorno di 7 notti a settembre 2021
Risposta di Guest Experience, il giorno 22 set 2021
Dear Murat, First of all, we would like to thank you for sharing your perfect feedback with us. We are pleased to hear you enjoyed your stay with us and were satisfied with the provided conditions. It was a pleasure having you with us and we hope to welcome you back in our Resort. Best Regards, Ela Quality Resort Belek

10/10 Eccellente

Mohammad

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 4 notti ad agosto 2021
Risposta di Guest Experience, il giorno 22 set 2021
Dear Mohammad, First of all, we would like to thank you for your rate. It was a pleasure having you with us, and we hope to welcome you back in our Resort. Best Regards, Ela Quality Resort Belek

4/10 Scarso

Ebrahim

Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Condizioni e dotazioni della struttura
The Room-was used before to some one els and was dirty when we got to the room
Soggiorno di 4 notti a luglio 2021
Risposta di Ela Quality Team, il giorno 10 ago 2021
Dear Ebrahim. Thank you for your high rating on this site. We apologize for any inconvenience caused on the day of arrival. Nevertheless, we have always been in touch with you and we know that you were satisfied with your stay at our hotel, as evidenced by your high rating. And this is the best reward for us. We look forward to seeing you again.

8/10 Buono

gamze

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
resepsiyondaki Mustafa beye çok ama çok teşekkür ederiz. İnanılmaz kibar ve girişte yardımcı oldu bize 😄
Soggiorno di 1 notte a novembre 2020

8/10 Buono

Nikolay

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Good hotel for family stay
Overall good experience staying in the hotel. Depends on expectations, but generally there’s nothing to complain about. My concerns were about average food and rather limited variety. Also beach wasn’t cleaned well enough. Rooms are ok. Anti-covid measures are in place, but totally offset by complete ingrorance by guests. This is not a luxury offer, but a good one for the price set
Soggiorno di 11 notti a ottobre 2020