2/10 Terribile
Cheung Chin Wa
Viaggio di coppia
2 lug 2025
Mi è piaciuto: Condizioni e dotazioni della struttura
I went to the swimming pool and found a people smoking in the pool area. Actually, this people walked and smoked from the left of the pool to the right but no staff members stopped him. As he walked closer and closer to me with his cigarette, we asked help from a lifeguard in the pool. He invited the smoker to smoke in other pool areas (in fact, the pool area was non-smoking area). Afterwards, the smoker started harassing me by foul languages (including racism content) with threatening gestures around 2 meters away from me. I was scared and asked the lifeguard to assist but he ignored my request. The lifeguard waived his hands and asked me to leave in an impolite way. Then I approached another staff and asked to talk to his manager but no one came after nearly 30 minutes. After 30 minutes, no one came and I left the pool. A very bad experience. The hotel basically had no ability to protect hotel guests’ safety and enjoyment.
Cheung Chin Wa
Soggiorno di 4 notti a giugno 2025
