Gentile Illuminato,La ringraziamo infinitamente per il suo commento riguardo al suo recente soggiorno presso l’Hilton Sorrento Palace.Uno dei nostri obiettivi è di far vivere ai nostri clienti un'esperienza unica ed indimenticabile.Condividerò il suo ottimo feedback con tutti i miei colleghi.La ringrazio nuovamente e spero di poterla rivedere presto all’Hilton Sorrento Palace. Cordiali Saluti,Marino GherardiGeneral ManagerHilton Sorrento Palace

Buongiorno Luigi,La ringraziamo per aver scelto di soggiornare all'Hilton Sorrento Palace e aver condiviso la sua opinione.Nell'attesa di riaverLa nostro ospite, Le invio cordiali salutiMarino GherardiGeneral Manager Hilton Sorrento Palace

Dear David,Thank you for taking the time to share your feedback. We sincerely apologize if you felt inconvenienced during your stay due to the conferences. We strive to ensure all our guests, whether attending a conference or not, feel welcomed and comfortable.We understand that the dining experience is an important part of your stay, and we regret to hear that it did not meet your expectations. We will take your feedback into account and work on improving our scheduling and space management to better accommodate all our guests.We appreciate your understanding and hope to have the opportunity to serve you better in the future.Kind regardsMarino GherardiGeneral ManagerHilton Sorrento Palace

Dear Fernando,thank you so much for choosing the Hilton Sorrento Palace and for sharing your feedback. We are glad to learn that we were able to meet your expectations.Looking forward to welcoming you backKind regardsMarino GherardiGeneral ManagerHilton Sorrento Palace

Dear Ismenia,Thank you for taking the time to share your rating. We are all looking forward to welcoming you soon again in Sorrento!Kind regards,Marino GherardiGeneral Manager Hilton Sorrento Palace

Dear Neil,Thank you for taking the time to share your rating. We are all looking forward to welcoming you soon again in Sorrento!Kind regards,Marino GherardiGeneral Manager Hilton Sorrento Palace

Dear Sandra,thank you very much for sharing your review, we are delighted to see that you have appreciated your stay at Hilton Sorrento Palace and that you enjoyed many aspects of your stay at our property.We hope to welcome you back to Sorrento in the near future to provide you with the high level of service you are accustomed to.kind regards,Marino GherardiGeneral Manager Hilton Sorrento Palace

Dear Guest,thank you so much for sharing your feedback. We are glad to learn that you appreciated the hotel location and the view. We always endeavor to offer the highest level of service and it would appear that on this occasion we failed to meet your expectations. We are sorry that you have found prices to be expensive as we always strive to meet our guest’s expectations and to comply with their requests and please be assured that prices are in line with other 4 star hotels not only in the area but also international.We remain at your full disposal for any further assistance. Looking forward to welcoming you back.Kind regardsMarino GherardiGeneral ManagerHilton Sorrento Palace

Gentile Cliente, La ringraziamo per aver scelto l'Hilton Sorrento Palace per festeggiare il Suo Anniversario. Siamo spiacenti di apprendere che la tipologia di camera prenotata non sia quella da Lei scelta. I nostri colleghi al ricevimento hanno cercato di risolvere la situazione offrendoLe una camera deluxe. Il nostro obiettivo principale è garantire che i nostri ospiti siano felici e soddisfatti del loro soggiorno, e ci rincresce molto che nonostante i nostri sforzi non siamo riusciti a soddisfare le sue aspettative. Ci auguriamo di avere l’opportunità di accoglierla nuovamente in futuro. Le auguriamo un felice soggiorno all'Hilton Sorrento Palace Cordiali saluti, Marino Gherardi General Manager

Dear Vincent,thank you so much for choosing to stay at our hotel. We are really sorry to hear that you feel this way, however we are most appreciative of your review, and you can be assured that we are most concerned our establishment did not offer you the usual standards expected by our guests and of course remedial actions will be taken. Could you be so kind to clarify when you met the Breakfast Manager as you checked out on the 10th March, please?Although I realize the overwhelming impression is far from favorable, we can assure you that such occurrences are extremely unusual and represent a considerable deviation from our excellent level of service.We would value the opportunity to restore your confidence in our Hotel and would appreciate it immensely if you would contact me directly should you wish to come back to Sorrento, so that I will personally assist you.kind regards,Marino GherardiGeneral Manager

Dear Kumi,thank you so much for choosing the Hilton Sorrento Palace and for sharing your rate. We are glad to learn that we were able to meet your expectations.Looking forward to welcoming you back in the futureKind regardsMarino GherardiGeneral ManagerHilton Sorrento Palace

Dear Tamesha Asia,thank you so much for choosing the Hilton Sorrento Palace and for sharing your feedback. We are very delighted to learn that you enjoyed your stay with us and that your expectations were exceeded.Looking forward to welcoming you backKind regardsMarino GherardiGeneral ManagerHilton Sorrento Palace

Dear Jay,Thank you for taking a moment to share your experience. I am pleased to hear you found the Hilton Sorrento Palace to your liking and that our staff was able to exceed your expectations. We look forward to welcoming you back to our hotel in the future.Kind regardsMarino GherardiGeneral ManagerHilton Sorrento Palace

Dear Ann- Charlott,Thank you for taking a moment to share your experience. I am pleased to hear you found the Hilton Sorrento Palace to your liking. We look forward to welcoming you back to our hotel in the future.Kind regardsMarino GherardiGeneral ManagerHilton Sorrento Palace

Dear Ruth Katharina,Thank you for taking the time to post review on this website. We are sorry to learn that you were disappointed with your recent stay. We always endeavor to offer the highest level of service and it would appear that on this occasion we failed to meet your expectations. We are really sorry to hear that you feel this way, however we are most appreciative of your review and you can be assured that we are most concerned our establishment did not offer you the usual standards expected by guests at Hilton. We do hope that despite your disappointment on this occasion, we will have the opportunity of welcoming you back in the future.Kind regards,Marino GherardiGeneral ManagerHilton Sorrento Palace

Dear Ruth Katharina,Thank you very much for the time you dedicated me and to share your feedback.We monitor the satisfaction level of our Guests, and it saddens us every time we fail in delivering the exemplary service we thrive to achieve. I feel very embarrassed to learn your dissatisfaction and please kindly accept our sincerest apologies for any inconveniences and above all for missing the opportunity to make it right during your stay. I have also asked our team to reach you privately.We would value the opportunity to restore your confidence in our hotel and would appreciate it immensely if you could contact me directly should you wish to come back to Sorrento, so that I can personally assist you in your room selection and provide you with the exemplary service that keeps so many Guests returning to our hotel.Kind regards,Marino GherardiGeneral ManagerHilton Sorrento Palace

Dear Robert,thank you so much for choosing our hotel and for taking the time to share your comments. Of course, I will convey Pina your appreciations. We are very proud of her.Looking forward to welcoming you back soonKind regardsMarino GherardiGeneral ManagerHilton Sorrento Palace

Dear Guest,thank you so much for choosing the Hilton Sorrento Palace during your visit of the Sorrento coast. Please, kindly accept our sincerest apologies for any inconveniences with the taxis service and I assure you that I will share your concern with the front desk department. However, please be informed that although there is a taxi station next the hotel, we cannot control or be held responsible for any disservice received by the local taxi driver. Moreover, taxi fees are ruled by the local town of Sorrento and again I am very sorry for his unprofessional behavior.This is definitely not the experience we like to reserve for all our valued guests and guest satisfaction is our daily priority. We truly hope you will allow us another opportunity of welcoming you back and giving us the possibility of regaining your confidence in the hospitality we strive to provide to our guests every day. Whenever your travel plans may bring you back to Sorrento, please do not hesitate to contact me personally and I will be delighted to dedicate preferential handling of all your requirements and to ensure a very pleasant stay with us.kind regards,Marino Gherardi

Dear Cristina M,thank you so much for choosing our hotel and for sharing your rating. We are happy to learn that your expectations were fully met.looking forward to welcoming you back in the futureKind regardsMarino GherardiGeneral Manager

Dear Richard,thank you so much for choosing our hotel and for sharing your rating. looking forward to welcoming you back in the futureKind regardsMarino GherardiGeneral Manager

Dear Tanika,thank you so much for choosing our hotel and for sharing your rating. We are happy to learn that your expectations were fully met.looking forward to welcoming you back in the futureKind regardsMarino GherardiGeneral Manager

Dear Rommy,thank you so much for sharing your positive score.Looking forward to welcoming you back in the futureKind regardsMarino GherardiGeneral ManagerHilton Sorrento Palace

Dear Guest,Thank you for taking the time to post your feedback. Please, kindly accept our sincerest apologies for any inconveniences, I assure you that I have read with interest all your points and remedial actions will be taken. We always endeavor to offer the highest level of service and it would appear that on this occasion we failed to meet your expectations. We are really sorry to hear that you feel this way, however we are most appreciative of your review, and you can be assured that we are most concerned our establishment did not offer you the usual standards expected by guests at Hilton. We do hope that despite your disappointment on this occasion, we will have the opportunity of welcoming you back in the future.Kind regards,Marino GherardiGeneral ManagerHilton Sorrento Palace