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Recensioni per Concordia Eco-Resort

3 out of 5
Concordia Eco-Resort
Estate Concordia, St. John, St John

Recensioni

7,0

Buono

Valutazione di 10 - Eccellente. 5 su 12 recensioni" "
Valutazione di 8 - Buono. 2 su 12 recensioni" "
Valutazione di 6 - Soddisfacente. 1 su 12 recensioni" "
Valutazione di 4 - Scarso. 2 su 12 recensioni" "
Valutazione di 2 - Terribile. 2 su 12 recensioni" "

7,0/10

Pulizia

7,4/10

Personale e servizio

3,6/10

Servizi

6,4/10

Condizioni e dotazioni della struttura

7,8/10

Ecosostenibilità

Recensioni

10/10 Eccellente

Leif

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 4 notti ad aprile 2024

10/10 Eccellente

Carl

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 5 notti a febbraio 2024
Risposta di Hannah, il giorno 22 apr 2024
Thank you, Carl, for taking the time to provide a review. We hope to see you again soon!

2/10 Terribile

Alexis

Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Risposta di Management, il giorno 15 mar 2024
Hi Alexis, I just wanted to touch base about your recent review! I show you still on property, let's connect & get to the bottom of this! :) Please e-mail me directly at reservations@concordiaecoresort.com Thanks!

8/10 Buono

John

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 4 notti a febbraio 2024
Risposta di Management, il giorno 15 mar 2024
Thanks, John!

10/10 Eccellente

Stephen

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 4 notti a gennaio 2024
Risposta di Management, il giorno 15 mar 2024
Thank you, Stephen for taking the time to review! We hope you will stay with us again soon!

2/10 Terribile

Regina

Viaggio di coppia
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Soggiorno di 13 notti a gennaio 2024
Risposta di Hannah, il giorno 15 mar 2024
Hi Regina! I see your recent 1 star review--could you please e-mail me directly at reservations@concordiaecoresort.com so I can get a little bit more information here reflective of your stay? I'd love to make this right-- Thanks!

6/10 Soddisfacente

Jeff

Viaggio di coppia
Non mi è piaciuto: Servizi e condizioni e dotazioni della struttura
Almost nothing can take away the view and the surrounding nature. Salt Pond Beach is one of the most beautiful places I have encountered, and I am fairly well-traveled. The biggest issue with the camp is that it is extremely unstaffed and not at all well-organized. Our arrival came as a complete surprise to the staff, although I emailed them directly with our arrival time as instructed. Then, there was a major mismatch between the description of the cabin on Expedia and what they actually had to offer. Apparently, we had booked a tent, although the picture and description were of a villa and an all-inclusive stay. The staff person did manage to give us something more aligned with what I thought we booked - for that, I am grateful. I went to Saint John's not to be catered to but to explore nature, as I have done in Africa, Hymalical, Mexico, and other places. I am very used to lodge or camp conditions. The biggest difference was, in every other place I went, whether they had air conditioning, or not or I slept in a tent, on a cot, or on the ground, was that I felt welcome - that the lodge was happy to have me there. I did not feel that here. That said, the nature was astounding. We had a nice hardy hike up to see petroglyphs and managed to carry a clear-bottomed kayak from the camp down the hill to the bay. The bay is so peaceful, like an open aquarium teaming with life.
Soggiorno di 5 notti a gennaio 2024
Risposta di Hannah, il giorno 15 mar 2024
Hi Jeff, thank you for taking the time to respond and for creating a review of your stay! It sounds like the ball got dropped a few times in our hospitality department, and we definitely don't want that to be the representation of Concordia. Please e-mail me directly at reservations@concordiaecoresort.com and I will get this some future credit on your account right away. Thank you for your support!

10/10 Eccellente

marcos

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
experiencia diferente
ficamos numa "casa na arvore"
Soggiorno di 3 notti a gennaio 2024

10/10 Eccellente

Jennifer

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
We will be Back!
We fell in love with this spot! It is in a quiet corner of the island away from the crowds. Gorgeous tradewinds and beautiful sunrises and sunsets. The staff is so welcoming and helpful! The pool, bar and restaurant area is very nice. It’s convenient to hiking the Ramshead trail, Salt Pond and Lameshur beach. Coral Bay is only a 10 minute drive. Our cabana was very rustic, but had all the basics: a sink, stove, fridge and dishes, toilet and shower, comfortable deck chairs, bug net and very comfortable mattress. The mattresses are plastic-covered, which can be a bit hot to sleep on, so if you are sensitive to that be sure to bring a mattress pad with you. If you need air conditioning there are villas with central a/c available. We love this spot and look forward to returning for many years!
Soggiorno di 3 notti a gennaio 2024
Risposta di Hannah, il giorno 16 mar 2024
Thank you, Jennifer for taking the time to write such a thorough review! I appreciate it & I hope you'll visit again soon!

8/10 Buono

Lisa

Viaggio di coppia
Mi è piaciuto: Pulizia e servizi
I have been to Concordia 11 times. 8 times prior to Maria and Irma hurricanes. 2 times when it was owned by the prior owner after the rebuilding began. I LOVE the land, being in nature, a lot of memories with husband and entire family. I love the rustic, eco aspect (personally, never had an issue with the garden hoses in the shower). Have really appreciated the ‘off-the-grid’ no Wi-Fi vibe. It’s important to understand that this is not a hotel or fine resort. It is an eco-resort that sits within nature. The donkeys, the sea turtles in Salt Pond Bay, the little lizards, the hermit crabs. It’s currently in transition... not completely rebuilt and I get the sense that they have some staffing shortages (office was not open all day every day) and the restaurant is not yet reopened, but I appreciate the progress and the excitement of seeing it slowly come back. Definitely rustic and that is an important part of the experience and why I appreciate this place. There is no other place on earth quite like Concordia. It’s a very special home away from home and a big place in my heart. Looking forward to our next stay!
Risposta di Hannah, il giorno 16 mar 2024
Thank you, Lisa, for making the effort to write such a thorough review! I appreciate it & we hope you'll visit again soon!

4/10 Scarso

Vandita

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Expect camping not resort To start with positives, the view is just amazing and the front desk when available was very helpful. We checked in late in the evening so they had closed by the time we could check the ameneties in the room. We liked the concept of the Eco resort and the views from the room/cabins were amazing, but this property is not yet ready to be rented. And definitely not at the price point they are renting it. If they are a camping site then state that, do not advertise as a resort. There are steep stairs to get to the cabins, multiple levels, very difficult to carry luggage up. The cabin is missing basic things, like a proper shower door , bathroom mirror and a wash basin. Do you expect guests to wash their hands and brush in kitchen sink? Our bathroom had a curtain on suspension rod that separated the bathroom and toilet from rest of the space and if you closed the front door the shower curtain would fall down. Shower head is more like lawn sprinkler. And toilet flushing requires some work/learning. There was no fan and only a thin sheet to cover yourself. One had to open all the window flaps to let air in as evenings were warm but mornings got chilly and that thin sheet would do nothing. Hotel need to include a blanket like any other facility or mention to bring your own bedding. Kitchen sink was very dirty, had broken electric outlets. There are no handles on the main door or balcony doors.
Soggiorno di 2 notti a dicembre 2023
Risposta di Tim, il giorno 9 gen 2024
Hello, Vandita. Thank you for your feedback. We are working very hard to restore Concordia to its pre-hurricane state, but clearly we still have a lot of work to do. We apologize for the inconvenience you experienced, and agree that the issues in your unit were unacceptable and will be addressed. We are also working to update the description of the units and property on all booking sites to ensure that our guests are well-informed and prepared. We would love to discuss your experience further so that we continually improve Concordia, and make it a place you’d like to visit in the future.

4/10 Scarso

Austin

Viaggio di gruppo
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
This property is not remotely listed accurately. If you would like to "rough it" on your vacation than this property could be right for you. Do not expect AC or wifi. The shower is a water hose that you have to hold over yourself. The staff is not helpful at all. Our check-in was being forced to wait over an hour to be told "you're in unit 12, it is unlocked, I do not have time to check you in." This left us walking around the property lost as there were no signs and no map provided. Later in the evening we requested a fan since nowhere in the property disruption was AC listed as not provided (anytime I have stayed somewhere without AC it was properly listed and fans were provided, but not here). I highly recommend paying more to stay elsewhere. If the property cannot even be listed accurately, they clearly do not care about your experience there.
Risposta di Tim, il giorno 9 gen 2024
Hello Austin. We appreciate your constructive review of your experience at Concordia, and we are very sorry that your stay was not a positive one. We take these issues very seriously, and we are addressing them with our staff. There is no reason that we could not politely accommodate your requests, or provide you with the assistance you deserved. We are in the process of completely updating our property details on all booking sites to accurately describe the units. Concordia is a unique property, with a long history of being environmentally conscious, therefore the amenities are unique from a traditional resort. We have failed in making that clear to you and our prospective guests. We would welcome discussing your experience further so that we can make Concordia the best it can be, and a place you’d like to visit in the future.