2/10 Terribile
Chunlai
22 ago 2025
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
We stayed here on Saturday, August 16, 2025, when Hurricane Erin had just hit Category 5 and shut down all flights out of St. Thomas, USVI. After our flight was canceled, we booked this hotel, which—like every other option available—only listed rooms for two adults.
When we arrived, the front desk clerk flat-out refused to check us in because our children were with us. She also rejected our compromise of letting the kids (both are adults) sleep in the room while we stay in the car. Her only “solution”? Pay an extra $1,000 for another room.
In disbelief and anger, I booked a different hotel on the spot for myself and my son. Only then did she finally hand my wife and daughter the room keys—but with the outrageous condition that my son and I could not visit them during their stay. That meant we had to leave in total darkness, in the middle of heavy rain and strong winds, and drive up into the mountains to reach our other hotel. It was terrifying and reckless on the hotel’s part.
A note about driving to this hotel is a nightmare—the entrance is at the end of a narrow mountain road with no way to turn around. You have to back in with absolute precision or risk hitting another car.
And after all of that, the room conditions themselves were bad.
This was by far the most horrifying hotel experience of my life. Families—especially in an emergency—should avoid this place at all costs.
Chunlai
Soggiorno di 2 notti ad agosto 2025
