Dear Pauline, concerning your booking with date of arrival 06/10/19 for one night, a non-refundable rate that foresees the advance payment on the booking website, we have carried out the necessary checks and it appears that on 09/24/19 (12 days before your arrival) we sent you an informational message in the Expedia message section where the hotel informed you that due to the early closure of the Club Esse Sporting your reservation was confirmed free of charge at the Club Esse Roccaruja, quality superior, directly on the sea and 650 meters from the Club Esse Sporting. The same message was read by you on 09/26/19 at 11:19 as can be seen from the same message section and from the corresponding flag that indicates both the date and the reading time. Only you or someone who uses your password (linked to the reservation) could read that message and we don't know why you never considered it despite reading it. The Club esse Roccaruja was waiting to welcome you and kept the room for you, which in fact remained unsold. We would like to have you as our guest in the future to be able to show you the beauty of the Esse Sporting Club or the Esse Roccaruja Club and we invite you, after making the reservation, to contact us directly to know the exclusive benefits that we will be happy to reserve. We remain at your disposal. Best Regards

Dear guest, we are sorry that your experience is not been as you expected. We hope to have the chance to welcome you again soon to let you change your opinion. Best Regards

Gentile ospite, grazie per aver condiviso la sua opinione. Torni presto a trovarci. Cordiali Saluti