Gentile ospite,Grazie per la tua recensione.Ci fa molto piacere che ti sia trovato bene e che abbia avuto un soggiorno piacevole da noi. Ci teniamo moltissimo ad offrire una permanenza confortevole ai nostri ospiti, in un ambiente distinto e curato. Siamo felici di esserci riusciti anche stavolta.Non vediamo l'ora di poterti accogliere di nuovo presso il ibis Swansea, per cui a presto!Kate Davies, Direttrice generale

Dear Georgie Mark, We would like to thank you for this review about your recent experience in our hotel.We're thrilled to hear our cleanliness met your expectations and that you found our location convenient for your stay. It's always our aim to provide a comfortable base for our guests to explore the area. Regarding room amenities, we hope that the essential features provided, such as our electric kettles for a warm cuppa and comfy Ibis Sweet Beds, added to the ease of your stay even though we know everyone has different needs and preferences. We're continuously working to offer the best experience and value, and appreciate your feedback.We hope to welcome you back. Best wishes,Kate Davies, General Manager

Dear Katie, We would like to thank you for this review about your recent experience in our hotel.We are glad that the high standards we set ourselves met your expectations.However, we do carry out maintenance whenever necessary to keep our rooms up to date, nonetheless, we have noted your comment and will be considering it.We hope to welcome you back. Best wishes,Kate Davies, General Manager

Dear Jennifer,Thank you for such a positive review.We are delighted to read that you enjoyed your experience and found our prices competitive.It would be our pleasure to have you return on another occasion. Very best wishes,Kate Davies, General Manager

Dear Stephen,Thank you for such a great review.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We look forward to welcoming you back on a future occasion. Best wishes,Kate Davies, General Manager

Dear Guest,Thanks for taking the time to review your stay at our hotel.Thank you for your recognition of our team's excellent service. Please don't hesitate to bring your concerns to our team during your stay so that we can find an appropriate solution. One of our top priorities is to ensure the comfort of our guests, and we are always eager to help in any way we can.We hope to see you again! Best wishes,Kate Davies, General Manager

Dear Peter, Thank you for sharing your feedback about your recent experience.We're thrilled to hear that you found our SweetRooms to be a cozy upgrade and appreciated the swift check-in process. It's great to know that our efforts to provide comfy accommodations at a good price point are hitting the mark. As you've noticed, we are indeed a bit away from the hustle and bustle, offering a tranquil retreat while still being accessible to the city's charms. While it's true that some parts of the hotel showcase signs of our journey through time, rest assured that cleanliness is our mantra, and our team works tirelessly to ensure a spotless environment for our guests. We're proud of maintaining high standards, and it's rewarding to hear that you found your stay to be neat and tidy.We hope to welcome you back for another visit. See you soon,Kate Davies, General Manager

Hi Andy, I'm sorry to hear that your experience was less than perfect. We're keen to learn more about what happened so we can fix it for you.It's disheartening to hear that our usually praised Sweet Bed didn't come with enough pillows for your comfort and that the TV was uncooperative during your visit. We generally receive compliments on our cleanliness and amenities, so it's surprising to hear your experience with the bathroom and towels. I want to assure you that we have a dedicated team to assist with any in-room issues, including tech support for those pesky TV gremlins. While our bathrooms are designed with efficiency in mind, I'm sorry to hear it felt less than welcoming for you.We hope you will give us another chance to welcome you back for a more enjoyable stay in the future.Kind regards,Kate Davies, General Manager

Dear Cheryl,Thank you very much for this kind review of your stay.We are glad you had an enjoyable stay, our team members take great pleasure in going that extra mile for our guests to make sure they have a memorable experience with us.Thanks again!Until next time,Kate Davies, General Manager

Hi there,Thanks for taking the time to review your stay.We try to ensure that our rooms are comfortable with all that is necessary for an enjoyable stay. Nevertheless, we have noted your comments and will consider them carefully when making future improvements.We hope to welcome you again in the future. Best wishes,Kate Davies, General Manager

Dear Rudra,Thank you for taking the time to share your feedback.We're pleased that you had a pleasant stay with us and appreciated our high standards.We look forward to seeing you again.Best wishes,Kate Davies, General Manager

Dear Clare,Thank you for your positive feedback.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We look forward to welcoming you again soon.Best wishes,Kate Davies, General Manager

Hi there,It’s kind of you to post this review.We are glad you had an enjoyable stay, our team members take great pleasure in going that extra mile for our guests to make sure they have a memorable experience with us.We'd love to welcome you back for another great stay!Cheers,Kate Davies, General Manager

Hi there,Thanks for this great rating.We are pleased you enjoyed staying at our hotel and that our team were attentive to your needs.We can't wait to see you again. Take care,Kate Davies, General Manager

Dear Connor,Thank you for such a positive review.We are delighted that everything met your expectations during your stay with us and that you appreciated our high standards. We will pass your comments on to our team who will be very pleased to know that they helped to make your visit so enjoyable.We hope to see you again soon.All the best,Kate Davies, General Manager

Dear Guest, We appreciate your candid feedback.We are very sorry to hear that our standards did not meet your expectations on this occasion. We regret you did not make us aware of this while onsite so that we may have taken the necessary action. Nevertheless, rest assured that we have passed this on to the concerned team members and it will be used to identify areas of improvement.We hope to see you again soon. Our best wishes,Kate Davies, General Manager

Dear Guest,Thank you for this great review.We're pleased that you had a pleasant stay with us and appreciated our high standards.It would be great to welcome you back soon!Take care Kate Davies, General Manager

Dear Guest,Thank you for taking the time to give your opinion about your stay.We're truly sorry to hear that the bed in your room did not meet your expectations. Our team takes great pride in ensuring that all our guests have a comfortable stay, and it sounds like we fell short this time. While all our rooms feature the Ibis Sweet Bed designed for utmost comfort, it appears that you experienced an unusual situation that we will certainly look into. Cleanliness is also a top priority for us, and we're usually known for our attention to detail when it comes to room preparation. We'd love the opportunity to show you the high standards we aim to uphold, which have been recognized with the ALLSAFE label for hygiene and prevention.It would be a pleasure to welcome you back in the future. Kind regards,Kate Davies, General Manager

Dear Guest,Thank you for positively reviewing your recent stay.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We hope to see you again very soon!Take care! Kate Davies, General Manager

Dear Guest,Thank you very much for taking the time to share your review.We are sorry to hear that your stay did not entirely meet your expectations. Please do let us know at the time of any concerns, our team is always on hand to assist and try to ensure that you have the best stay possible.We hope to be able to welcome you back again.Best wishes,Kate Davies, General Manager

Dear Evren,Thank you for sharing the review of your stay with us.We are pleased that we were able to meet your expectations.We hope your next visit is just around the corner.Happy travels,Kate Davies, General Manager

Hi there,Thank you for posting this feedback about your stay.We are glad you had an enjoyable stay, our team members take great pleasure in going that extra mile for our guests to make sure they have a memorable experience with us.We look forward to seeing you again soon.All the best,Kate Davies, General Manager

Dear Guest,Thank you for such a positive review.It is rewarding to know that you had such a pleasant experience with us. Thank you for appreciating our team's quality service; this will encourage us to continue with our efforts to deliver an excellent experience to all our guests.All the best,Kate Davies, General Manager

Dear Guest, Thank you for this great review.It is rewarding to know that you had such a pleasant experience with us. Thank you for appreciating our team's quality service; this will encourage us to continue with our efforts to deliver an excellent experience to all our guests.We look forward to welcoming you back. Best wishes,Kate Davies, General Manager

Dear Michael,Thank you for taking the time to share your opinion with us regarding your stay.It warms our hearts to hear that our staff made you feel welcome and that you found value in your stay. We're also thrilled that you loved our breakfast spread; it's quite the feast to start the day with, isn't it? Your furry friend was a delight to have too! I must admit, our ibis Sweet Beds usually get rave reviews for comfort, but I'm sorry to hear it was a bit on the firm side for you. Rest assured, comfort is a top priority for us, and we aim to ensure all our guests have a restful night.We look forward to welcoming you back in the future.Best wishes,Kate Davies, General Manager

Dear Duncan,Thank you for this kind review.We are glad you had an enjoyable stay, our team members take great pleasure in going that extra mile for our guests to make sure they have a memorable experience with us.Come back soon!Take care,Kate Davies, General Manager

Dear Leigh,Thank you for letting us know that you had such a great stay with us.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We can't wait to welcome you back on a future visit.All the best,Kate Davies, General Manager

Dear Lee,Thank you for such a positive review.We are glad you had an enjoyable stay, our team members take great pleasure in going that extra mile for our guests to make sure they have a memorable experience with us.We can't wait to see you again.All the best,Kate Davies, General Manager

Dear Nigel,Thank you for this kind review.We're thrilled to hear that you had an excellent experience with us and appreciated our hotel's location. It's always great to know that our guests are enjoying their stay and making the most of what Swansea has to offer. We're also happy that you found our rooms clean, comfortable, and well-maintained, as we strive to provide the best night's sleep for our guests. See you soon. Cheers!Kate Davies, General Manager

Dear Richard, Thank you for your review.We're thrilled to hear that you found our hotel to be good value for money and appreciated the free parking. It's always great to know that our guests are enjoying the perks we offer! We understand that not all mattresses are suitable for everyone, and we're sorry to hear that you found the bed a bit too hard. Our ibis Sweet Beds are designed to provide a comfortable night's sleep, but we know that comfort can be subjective. Next time you're around, feel free to let our reception team know, and we'll do our best to make your stay even more comfortable. We look forward to welcoming you back for your next visit. Best wishes,Kate Davies, General Manager

Dear Guest,Thank you for sharing such a positive review.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We look forward to welcoming you again. Best wishes,Kate Davies, General Manager

Hey there, Duncan! Thrilled to see your positive feedback. Thanks for sharing your experience with us.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We look forward to a return visit from you in the future.Best wishes,Kate Davies, General Manager

Hi Stewart,Thanks for this positive review.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We hope to welcome you back in the future.Best wishes,Kate Davies, General Manager

Hey there, Tracy! Thrilled to see your positive feedback. Thanks for sharing your experience with us.We are delighted to know that you had a pleasant stay with us.We can't wait to welcome you back.Cheers,Kate Davies, General Manager

Dear David,Thank you for positively reviewing your experience.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We look forward to having the opportunity to welcome you back in the future. Best wishes,Kate Davies, General Manager

Hey Jack! Your kind words are music to our ears. Thanks for the rave review.We're thrilled to hear that our staff made you feel welcome and that you enjoyed your immaculate room. It's great that you also had a chance to visit our bar and have a nice chat with our team member. We always aim to make our guests feel at home! It would be great to welcome you back.All the best,Kate Davies, General Manager

Hi Ffion, wow! Your glowing review just brightened our day. Thank you!We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.It would be fantastic to welcome you back.Cheers,Kate Davies, General Manager

Dear Hiu, Thank you for reviewing your recent stay.We appreciate you choosing to stay with us. We are sorry for the inconvenience; our guests' feedback is very important to us to make sure we are meeting your expectations and are able to take action where necessary.We hope to see you soon. Cheers,Kate Davies, General Manager

Dear Geraldine,Thanks for taking the time to review your stay at our hotel.We're thrilled to hear that you found our location convenient and appreciated the easy access to the motorway, city, and the beautiful Gower Peninsula. It's great to know that you had a smooth parking experience and found our staff friendly and helpful. We appreciate your feedback regarding the cars parked on the slip road and will definitely look into this matter. As for the noise from the main road, we apologize for any inconvenience it may have caused. Next time, feel free to request a room on the car park side, which tends to be quieter. We hope to welcome you back!All the best,Kate Davies, General Manager

Hi Adil,Thanks for this positive review.We are glad you had an enjoyable stay, our team members take great pleasure in going that extra mile for our guests to make sure they have a memorable experience with us.It'd be great to see you again.All the best,Kate Davies, General Manager

Dear Julia, Thank you so much for these kind comments about your stay.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.The whole team hopes you come back soon!Cheers Kate Davies, General Manager

Dear Jan,We appreciate that you took the time to review your recent stay.We're over the moon to hear that you found our hotel clean and well-maintained, and that our staff made a positive impression on you. However, we're sorry to hear about the mix-up with your room booking. We're glad we were able to provide a single room as a solution, even though it wasn't the ideal situation. We'll definitely look into this to ensure smoother bookings in the future.We hope to see you soon!Cheers,Kate Davies, General Manager

Dear Guest,Thank you for this great review.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We hope to see you again in the future. Best regards,Kate Davies, General Manager

Dear Allan,Thank you for sharing this review of your time at our hotel.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We look forward to your next visit.All the best,Kate Davies, General Manager

Dear Elizabeth,Please accept our thanks for your kind review regarding your stay.We are glad you had an enjoyable stay, our team members take great pleasure in going that extra mile for our guests to make sure they have a memorable experience with us.We look forward to the pleasure of welcoming you back. Many thanks again,Kate Davies, General Manager

Dear David, Thank you very much for this kind review.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We'd love to welcome you back for another great stay!Cheers,Kate Davies, General Manager