We flew in on an early flight from NZ, called ahead to see if ok for us to book in early, concord hotel staff member she said yes no problem make your way, On arrival she took payment up front! Then we were taken to get keys for our room, no keys, previous person still in our room. Hallway smelt of fresh vomit, still on wall not totally cleaned away, we were told she would sort out our room would give us a free drink while we waited in bar, we had the free drink, she gave us new keys to our room apologised and asked if we needed her to show us our room, we didn’t think it would be an issue and trusted it would be ok, we Brought lunch which at venue was great, proceeded to our new room to find that it was a pokey single share room which only had 2 single beds for hubby and I! Please note we purchased a double room with queen bed. Coffee mug wasn’t washed from previous visitors, disappointed!