2/10 Terribile
Meshaal Al
15 lug 2025
Non mi è piaciuto: Condizioni e dotazioni della struttura
My partner arrived at the hotel only to be told by the receptionist that his room had been cancelled by a third party who we never even booked through. It was 10pm and he was left there with no room, receptionist was rude as I could hear her whilst I was on the phone with him trying to help resolve the situation. I never received any emails or any other form of communication to say the room had been cancelled. It took over half an hour to sort it out, I had people from Expedia trying to call reception as that’s what the lady at reception asked us to do, she didn’t answer any of their calls. I’m really disappointed and will definitely not be booking this hotel again. I said I had proof of the booked room and she said even if I sent proof she couldn’t do anything because it was cancelled on her end. Not happy
Meshaal Al
Soggiorno di 2 notti a luglio 2025