Hi John,thanks very much for the great rating. We hope t see you again.

Hi Sam,Thanks for the great rating. We hope to see you again

Hi Peter, Thanks for your feedback and we note your comments about the bed, teabags and milk. Apologies for any inconvenience. We are reviewing this with our housekeeping staff to ensure we don't miss these in future. We hope to see you again.

Hi Geoff, thanks very much for the great review. We hope to see you again.

Hi Rex,Thanks very much for your feedback. Great to hear to enjoyed your stay. Thanks also for the comment relating to the credit card fee. It can be avoided by paying via EFT although we recognize that this is not always how guests wish to pay. We will consider this with a view to changing our policy. We hope to see you again.

Hi Kylie, Thanks very much for taking the time to comment and for providing a great rating. Glad to hear that you'll be back. We look forward to seeing you.

Hi Matt,Thanks very much for the great feedback and rating. We really appreciate it and hope to see you again.

Hi Robert, thank you for the great rating and your valuable feedback. We are continuing to investigate ways to make the bond process more seamless and we acknowledge your feedback in that regard. We hope to see you again.

Hi Robert, Thank you for your feedback. We are glad to hear you had a good stay. We note your comment about a dedicated parking area for Lodge guests. Good news on that front; we are currently installing a boom gate in the car park that will offer exclusive parking to guests of The Lodge. Thanks again for taking the time to comment. We hope to see you again soon.

Hi Shun,Thank you for taking the time to provide a great review. I have shared this with our team and we hope to see you again soon.

Hi John,Thanks very much for the great review. We hope to see you again soon.

Hi Kristy, Thank you for the great review. We are glad to hear you had a good stay but note your comment in relation to the Cafe closing time. We are currently reviewing the operating hours of the Cafe and hope to be able to trade in the evenings soon.

Dear BaileyYou cancelled your booking on same day, so as par cancellation policy we have to charge you for 1 night and before charge we mention to you as well. so, is that a reason you rate us 1 out of 5 ?

Hi Paul, Thanks very much for the great rating. Glad you enjoyed your stay and we hope to see you again soon.

Hi Maika, thanks for the great rating. Hope to see you in the future.

Hi Scott, Thanks for taking the time to provide a rating. Please feel free to contact us to let us know how we could have served you better. We hope to have another opportunity to do that in the future.

Hi Jennifer, thank you very much for your great rating. Please come back soon!

Hi David,Thank you very much for your review. We hope to see you again soon.

Hi Jun Myung, thank you for taking the time to provide your feedback. Sorry to learn that you were disappointed with the bed comfort and size. We do have King Beds available however it appears that you reserved a single bedded room. We hope to see you again.

Hi Sarita, Thank you for your review and your positive comments about our team. Sorry to hear that you were disappointed to be unable to access the pool. We are hoping to enable guest access to the pool soon. Parklands Cafe opens every day from 7am - 5pm however it did close on Christmas day and new years day as advised on the website. We apologize for any disappointment and hope to see you again.

Hi Roland,Thank you for your review. We hope to welcome you back soon.

Hi Micah, thanks very much for your review and for the 10 out of 10 rating. We appreciate you taking the time to do that and we hope to see you again soon. Stuart Ford - General Manager

Hi Toni, thanks very much for your great review. We are very happy to hear that you enjoyed your stay with us and hope to see you again. Best regards, Stuart Ford - General Manager

Hi Kim, thanks for taking the time to provide this great review. We sincerely appreciate that and look forward to seeing you next time. Best regards, Stuart Ford - General manager

Hi Chris, thanks very much for the excellent rating. We are glad you had a good stay and hope to see you again soon.

Hi Joseph, Thank you very much for the excellent rating. It was a pleasure to have you stay with us and we look forward to seeing you next time. Best regards, Stuart

Hi Michelle, Thanks very much for your rating. Sorry you found were unable to park closer to the hotel. There was a major baseball event occurring in the sports park during your stay which can create increased demand for parking. To assist in that circumstance, our staff will be happy to assist guests in transferring luggage to the cars. We hope to see you again soon.

Hi Penelope, Thank you for posting a great rating. We are very pleased to receive that and we appreciate you taking the time to provide it. We hope to welcome you back again soon. Stuart Ford - General Manager

Hi Terry, Thanks very for your positive review. We are delighted to hear that you enjoyed your stay and we look forward to welcoming you back. Hasta la vista!Best regards, Stuart Ford - General Manager

Hi Kerry, thank you for kind review. We are delighted to hear that you loved it and we hope to see you again soon. Best regards, Stuart Ford - General Manager

Hi Rayma,Thanks for your review. It appears you did not enjoy your stay however we are unable to see any specific comments. Please feel free to contact us directly as we would welcome any feedback you may have. Sorry you didn't enjoy your stay and I hope we can assist you in the future. Best regards, Stuart Ford - General Manager

Hi Katrina,Thanks very much for the excellent rating. Wonderful to hear that you enjoyed your stay and we hope to see you again soon. Best regards, Stuart Ford, General Manager

Hi Leah,Thanks very much for your valuable feedback. Being a new hotel in our first month of operation we are very happy to receive an excellent rating. We hope to see you again soon.Best regards,Stuart Ford - General Manager

Hi Wendy, Thanks very much for your feedback. Great to hear your comments about the hotel and our staff. Sorry you found the beds too soft. We use a very high quality ensemble provided by leading bed manufacturer A.H. Beard. We have had very good comments about bed comfort in general so I'm sorry you found them too soft. We agree with your feedback about tea and coffee in the guestrooms and have committed to rectifying this immediately. Complimentary tea and coffe will be provided in all guestrooms from this week.Thanks again for your feedback Wendy, I hope we are able to welcome you back in the future. Best regards. Stuart Ford - General Manager

Hi Terry, Thanks for your comments. We will be placing complimentary coffee and tea in guestrooms as soon as possible. Thank you also for your comment in relation to the shower curtain blocking light. We are planning to remedy this by fitting clear curtains in our accessible guestrooms. We hope to welcome you back again soon.

Hi Jennifer, Thank you very much for your positive review. We are glad you enjoyed your stay and we hope to welcome you back again soon.

Hi Roya,Thank you very much for your review. As a new hotel, that means a lot to us. We are looking forward to seeing you again soon. Kind regards