4/10 Scarso
Nazmin
Viaggio di coppia
5 nov 2025
Non mi è piaciuto: Servizi e condizioni e dotazioni della struttura
Probably one of the worst hotel stays. We are Marriott members but this hotel, which is part of Marriott, is a run own, dilapidated building, and needs a renovation. The room that we stayed in, while spacious, needs an uplift as does the entire hotel. The worst was we were "upgraded" to a handicap suite, which while we appreciated, was noisy, lacked adequate mirrors (like just one in the bathroom), and the shower curtain did not reach the floor and hence created a water mess after every shower. The hotel had no hot water on the day we departed, and my wife had to "fight" to get proper compensation. Imagine travelling with no shower!! They waived 3 days of parking!! It is this treatment that I take exception to and feel that this not the way to treat loyal customers of the Marriott brand. Will probably never stay at this hotel again (we travel to Toronto quite often) and reconsider the Marriott brand, advise other people to be cautious.
Nazmin
Soggiorno di 3 notti a ottobre 2025