The day before our arrival, I received an email saying there had been a leak from the dishwasher which caused some floor damage. They had offered to move us to a different property about 3km away, but since we weren’t renting a car and planning to walk everywhere, this would not be ideal. We decided to stay at the current locations just deal with floor.
Management had assured me no repairs would occur during our stay and even said some compensation would be offered, which seemed reasonable.
We arrived at around 5:30pm to see our room as shown. Floors ripped up, dishwasher sitting out, and pieces of flooring stuffed in the closet. Someone came by around 5:40 and said they were fixing the dishwasher and needed another 30 minutes to finish.
The next morning they offered another room in the building right beside us, but instead of offering an equivalent room, they offered one with 1 less bathroom. We were a group of 5, so one bathroom is not ideal either. Furthermore, they explained that this would be “an upgrade free of charge.” We declined saying if did switch rooms, we would at least like to get the same caliber of room that we paid for.
At the end of the trip during check out, I followed up on the compensation that was offered initially and some of our disappointment with the room. I was told the room situation was communicated beforehand and alternative rooms were declined, but they would take off 10%. We were pretty disappointed to hear this response after it all.
